Barclays Bank Delaware

Review: I have a Barclay credit card. Priceline rewards visa card. For some reason they give a cut off time on the date your payment is due and even if you pay it on the same day, they charge you a late fee. The cut off time is also EST. so, when I lived in the west coast, the cut off time was even earlier during the day. They have charged me $37 on multiple occasions because I paid the same day it was due. This problem dates back to when I first opened the credit card a few years ago. on the next page you ask me to date the first problem, but computer won't let me put the date back before the most recent.

I have called several times to get the late fee removed and complain about this policy. They say it is because that is when they start Processing payments. However, when you make the payment, they can see a time stamp for the exact time of the day you paid. If they have this in black and white, why do they need a cut off time. They should need to know that you paid on time and it says the day that payment was due.

Payments should be due by the end of the day 11:59 or whatever, like all the rest of the credit cards and payments I deal with. Some even have grace periods and give you a day or two after the payment due date and NOT charge a late fee.

If I pay on the same day a payment is due, I should be penalized.Desired Settlement: I would like them to remove this policy of having an exact time that the payment is due by. No one else does this.. is this even legal?

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 20, 2015 [redacted] RE: Priceline Visa account ending 5872 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I applied for and was approved for the Wyndham credit card. During the time that the card was sent to me Barclay's changed the point structure as did Wyndham for redemption. In the end the offer is the same but the point totals are changed. Either way, when I applied less than a month ago I was to get 15,000 points enough for almost 3 free nights at 5,500 points per night. Now, the system was changed and 15,000 is only enough for a single night. Not what I signed up and acquired the credit card for. I respected the note on the Revdex.com site to contact the Office of the President. I spoke to a woman named [redacted] who claims I was approved for a "lesser card" and that she thoroughly investigated the matter. This is false. As I stated the structure of the Wyndham rewards program was changed within days of my application being approved. I deserve a fair and comprable amount of points as was agreed in the application to total nearly 3 free nights. Please review this and your recorded call logs and you will find that this is an accurate reflection of what has happened. Then please resolve this by depositing the points owed and, after wasting all of this time, please do the right thing and make this right by compensating me for my time and aggravation. [redacted] was compensated for her time. Whomever is reading this is surely being compensated as well. Please treat me the way you would want to be treated as well as the way I am sure you would want your customers to be treated. Fairly and with respect. Thank you.

[redacted]Desired Settlement: Provide the fair and comparable points (25,000 additional points) as are justly deserved, to my Wyndham Rewards account. Thank you

Business

Response:

P.O. Box 8885

Review: I contact barclaycardus.com twice by phone and a third time online to change my account to a no annual fee account. I first called two months before the fee was given. I currently have two actions on my account to not give the fee. I still received the fee. I also have contacted Barclaycard twice online. Once before the fee and once after the fee. I also am still waiting for my no annual fee card. I disposed me old card after I changed my account.Desired Settlement: I hope they take away the fee and issue me my "no annual fee" card promptly. I also spend about 5hrs dealing with this matter.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 24, 2014

Re: Barclaycard Arrival MasterCard account ending 9167

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Review: I closed my account on May 14 and paid off in full. However the account was not actually closed as a recurring charge of $25 was posted on May 27, 2015. Barclay never sent any statements in the mail instead continue to accumulate late fees.

This was reported to the credit agencies and ruined my credit scores, which I only found months later.

I contacted Barclay on October 26, 2015 and they promised if I pay the $25 they will cancel all late fees and clean up my credit report. However it was never done. I have contacted Barclay customer services twice and they never actually did anything. I also tried to call the Office of the President at [redacted] but was put on hold for a long time.Desired Settlement: Request the remaining balance to be credited and credit report cleared.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885December 11, 2015[redacted]RE: Barclaycard Arrival MasterCard account ending 9344

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I am a Sr. Software Engineer and recently I received a Credit Card offer from BarclayCard US. I guess they pre-screened my score and they sent me a credit card offer.

I checked their offer, the card didn't have any annual payment so I accepted their offer and applied to it.

On the other hand, they pulled my credit score and didn't approve my application. It can be understandable at first sight, but here are my points :

1. They sent me a letter and said sorry for that. Reason is "too many new accounts opened". My account count is the same before and after your offer, it didn't change. You already knew my account number.

2. There is no phone number that I can call or no e-mail address. Only a mail box address to complain, so I decided to write here.

3. I didn't need any extra credit card, you offered me and I accepted. But you didn't approve my application and caused to decrease my credit score for nothing!!!

4. I've been in USA for only 3.5 years and my credit history is short and all my accounts were opened last 2 years. It is very natural and I have nothing to do for this.

5. I have 13 credit cards from BofA, Chase, American Express, Discover,Amazon and their limits are totally $49,350. I'm really a credible person and I did my best in such a short time. You can not refuse my application with such a simple reason. It's not fair!

6. Last year I used a $7000 balance transfer for a small investment, so my score is a bit low than last year. But I payed off all balances before their due date as always before. I have not any financial problem!

7. I have no balances on my credit cards, I cleared all of them at once and I have extra $7000 cash in my saving account after payed off everything. Do you think that I am financially weak???

8. In spite of my financial strength that I explained here, if you still don't want to work with me, I also don't want to work with you. Please do not send me any offer from now on because I will not accept it.

Thanks.Desired Settlement: If you will not approve that card, send a dispute to Credit Card Bureaus and clear that unnecessary query and please don't send me any offer from now on. I don't want to be affected for nothing!

If you approve it, please re-think about your evaluation processes, contact information and accessibility. I couldn't reach anybody over the phone and I couldn't find any email address to complain on your web site.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

March 6, 2014

Re: Barclaycard Rewards MasterCard Application

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover and on March 3, 2014, we sent you a detailed response of the investigation and any actions we may have taken. Please allow up to 7-10 days receive this in the mail.

If you do not received the detailed response or have additional questions, please contact our office at [redacted]. My office hours are normally 9:00 a.m. to 6:00 p.m. ET Monday through Friday. It is my pleasure to have been of service.

Review: I had my Barclays credit card and used it to travel to Europe in March 2015. Before I travel, I notified Barclay of my travel plan, and I prepaid $2000 to my card before the cycle date.

Even with that, my transaction was still declined in France, when I needed the credit. I have never been late with any credit issuer, and always pay in time. When I needed credit in the foreign country, Barclays declined the request from a good customer. I had no phone to call and I need to make the purchase right away.

Then I decided to close my account. When I closed my account, the service representative told me on the phone that I will be able to get the points for what I already spent. Also she advised me that I would be able to reinstate my account if I wish within 30 days.

But later I found out that I did not get the points on $2500 spend. I called last week before the statement date, the associates told me on the phone that I should not worry and the points will be awarded. The closer happened on April 4th, my transactions that did not get the points happened on April 3rd.

But when the statement came, and there was not points. So I called and [redacted]) from the service department told me I cannot get the points and cannot reinstate my account because I have closed the account for too long. I knew the policy is to reinstate the account within 30 days. I felt it is purely ripped off and for what I spent I did not get the points. And the service representatives give all different answers.

I was not aware the policy. If I were, I would have kept my card till October because I paid the annual fee to that time. If Barclays own service representative gave different messages to the customers, how would Barclays expect the customers to know the correct answer.Desired Settlement: I would like to get the points for my spend, and also an apology letter.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 8, 2015 [redacted] RE: AAdvantage Aviator MasterCard account ending 5055 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

Review: On April 9th, 2015 I checked my credit report and noticed, to my surprise, a delinquent account. The account was opened with Barclays Bank Delaware. I had no knowledge of the account, and I did not authorize it. When I spoke to the fraud department, they said the person who opened the account had the wrong phone number, wrong mother's maiden name, and used an address I have not lived at since 2012.

I called back April 28th for an update as I had not heard anything about the investigation, and the negative report on my credit report has impacted my credit score significantly. I asked about the status of the investigation and was told the account was closed, but that Barclays would not tell the credit agencies to remove the account from my credit report until the investigation had been completed. I asked how long it would be before the investigation is closed and the fraudulent account removed from my credit report. I was told it would take up to 90 days. This impacts my life and my finances greatly as I have to move and have been looking for a new apartment. This becomes significantly harder and more expensive with a poor credit score.

On May 1st, 2015 I checked my credit report with Equifax to see if there had been any updates. Even though on April 9th, 2015 I had reported the account as fraud, Barclays is still reporting to the credit agencies that the account is delinquent. On my Equifax credit report, it stated that Barclays reported to them on April 30th, 2015 that the fraudulent account continued to have missed payments furthering the damage already done by Barclays to my credit score.

Why is a company still reporting the "missed" payments of a fraudulent and supposedly closed account? Why does their fraud department take 90 days to remove an obviously fraudulent account from a consumer's credit report?Desired Settlement: Reporting to the three credit agencies that the account is not mine and have my credit report reflect that within the next two weeks. My credit score should be restored, so that I am able to find affordable housing.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 May 14, 2015 [redacted] RE: Barclaycard Visa with Apple Rewards account ending 0612 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: I'm guessing but I've probably had this account for 10 years. I HAVE NEVER BEEN LATE-- NOT ONCE. I AM NOT USING THE CARD AND HAVEN'T FOR YEARS because they gave me a good balance transfer offer but I also paid them an upfront fee... I HAVE NEVER BEEN LATE PAYING THE BT... in fact I am on automatic payments WITH THEM.. for quite some time... even though previously I've paid off the balance periodically.. I haven't lately BECAUSE I PAID THEM A FEE TO TAKE ADVANTAGE OF THE BT OFFER... (anybody with any sense at all would know when you have a good rate you don't pay it off immediately-- THAT WOULD BE IGNORANT.. plus I PAID A FEE TO TAKE ADVANTAGE OF THIS. NOT SURPRISINGLY I GET A LETTER FROM THIS OUTRAGEOUS COMPANY (check out my normal apr -- WHEN I'VE NEVER-EVER BEEN LATE) THEY SEND ME A LETTER STATING THEY ARE LOWERING MY CREDIT LINE BECAUSE MY PROPORTION OF BALANCE TO LIMIT IS TOO HIGH.. (& PROPORTION OF LOAN BALANCE TO LOAN AMOUNTS TOO HIGH.. I just bought a home... why in the HELL would I get a loan for more than the cost of the home so my balance would be lower??).. but the fact they would lower my credit limit to compound the very reason they say they lowered my credit limit????? Let me be clearer they made my account have less of a difference between limit and balance and then use that as why they did that-- THAT SHOULD BE ILLEGAL. They are trying to force me to pay down my balance and lose the advantage of the balance transfer (THAT I PAID FOR). Otherwise why wouldn't they just suspend my spending WHICH I HAVE NONE--AND HAVEN'T IN YEARS.. TO MAKE IT EVEN MORE LUDICROUS they mention paying my bill on time to avoid a higher APR... I'VE NEVER BEEN LATE-- EVER--- I AM SIGNED UP FOR AUTO PAY... THEY ALREADY HAVE MY STANDARD RATE (NOT BT RATE) AT A RATE SO HIGH IT SHOULD BE ILLEGAL (OVER 20%) & THEY ARE GIVING ME TIPS?? HAHAHAHAHAHAHA. I emailed their "customer service" with basically this same complaint their response was something about if you don't pay bill in full interest occurs daily... THAT WAS NOT THE QUESTION AT ALL.. PLUS I HAVE ZERO%.. what a waste of time.Desired Settlement: I want my credit line restored... If you are afraid I will use the card or take advantage of the new bt off (OVER 20%)-- DON'T WORRY I WON'T or you can suspend my charging.. I DON'T CARE I AM NOT CHARGING... It is horrific that you would impact my credit when I have been nothing but a GREAT CUSTOMER.. or I would like a credit for the fees you billed me for doing a balance transfer and I will make a significant payment to pay down the balance

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 24, 2014

RE: Juniper MasterCard account ending in 3605

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for the response to be received through the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Review: We opened a Frontier Airlines Card through Barclaycard with the understanding we would receive 40,000 frequent flyer miles if we made $500 in purchases within the first 90 days the account was opened. We have purchased $500 on the card, however, Frontier Airlines will not let us access the 2 free domestic airline tickets for 60-90 days.

Frontier Airlines says this is a Barclaycard policy and Barlaycard says this is a Frontier Airlines policy.

Barclaycard makes no mention of this requirement in the literature provided with the card. The Frontier literature provided with the card only states you must make $500 in purchases within the first 90 days you open the account.Desired Settlement: We want the ability to access the 40,000 frequent flyer miles now since we have met the minimum amount of purchases before the 90 day window.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 24, 2015

RE: Frontier MasterCard account ending 7736

Dear Mr. Kepple:

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: While checking my personal credit report, which I acquired from Transunion, I notice an inquiry made by your organization.

Since I have not, to the best of my knowledge, authorized anyone employed by your organization to make an inquiry, you are not legally entitled to make the inquiry. Therefore, I request that you contact the concerned credit bureau and remove the unauthorized hard inquiry immediately, under the Fair Credit Reporting Act, Section 1681b(c): Transactions Not Initiated by Consumer. I also request that you remove my personal information from your records. Please send me a written confirmation that you have complied with my requests.

If you believe that you possess sufficient documentation that supports your authorization to make the inquiry, please send me a copy to my current address so that I may verify its validity. If you cannot provide me with my signed authorization, I am requesting that you remove this inquiry. If I do not receive signed authorization or removal of this inquiry within 30 days of your receipt of this letter, I will send a copy of this letter to the Federal Trade Commission and/or seek any other action necessary to have this inquiry removed.

Sincerely, [redacted]Desired Settlement: Removal of inquiry from ALL credit reports.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 29, 2014

Re: Credit Inquiries

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our hours of operation are 8:00 a.m. to 8:00 p.m. ET., Monday through Friday.

Consumer

Response:

Review: I have received a number of letters from Barclays Card between January and May 2014 advertising a card with 0% introductory APR for 24 months and several other benefits. The letters were addressed to me and mailed to my home address.

As a result of these mailings, I applied for the card using the web address provided in the letter and the promotional code stated in the letter.

Upon my application, I received a notice that I was approved for the credit card and received a credit cards 2 weeks later. The terms included in the card stated that I received 0% APR for 12 months and different set of benefits.

For the next 30+ days I have been contacting customer service and managers to adjust the terms according to the promo letter I responded. Finally, on July 11, 2014 I was contacted by a manager stating that I received a different card that was not eligible for these terms.

I was not given a notice that I was receiving a different card at any time during the application process till the card was received in the mail. Had I known that I would be issued a different card, I would not have applied for it.

When the Barclays refused to adjust terms on the card, I cancelled it. As a result my credit score suffered as I applied for new credit.

The manager refused to switch me to the desired card stating that the limit of the offer expired one day prior.Desired Settlement: I would like the card I applied for issued with the same credit limit as the other card and no impact to my credit score which is excellent.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

July 22, 2014

RE: Barclaycard Arrival MasterCard account ending 0181

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: This is my letter to Barclaycard thru customer service on-line. I'm a stroke survivor an I have a hard time to write letters, grammar, spelling, etc.. so I'm sorry in advance.

"I have been blown away with some of the worst customer service that I’ve ever had in my life and ALL I WANT TO DO I CANCEL MY CARD.

I signed up for the card at a Apple store but put in my birthday date incorrectly (which is fixed apparently). I wasn’t able to use the card because of that so I called the customer service and was treated as a criminal and to use one of the person’s words said I was, “suspicious”. The lady, instead of trying to help me, she tried to confuse to and ask questions that I don’t know off the top of my head and honestly, answers that are one of you’re business. And FYI, I’m a Stoke survivor and my mind/memories/etc.. is not like it use to be (I had to learn how to count to 10 again for example) so trying to confuse and trip me up is a easy thing to do so congratulations, you succeeded.

I had enough and wanted to cancel the card since you’re obviously not going to help me and I was turned off by the whole experience. Well, I can’t cancel the card haha… are you kidding!?

Apparently the only way to cancel is to go to any random bank, get a cash advance, get it declined, have the bank call you to verify by ID. This is totally insane. I asked if I can do it on Skype (my face, ID, Passport, etc..) NOPE… making it difficult for the card holder is your policy I suppose.

After being cut off, hung on, not giving you’re a manager, and giving me a fake name to put in my letter (yes, that really happened today) etc… I decided to go to my bank BofA. To do the insane step to cancel my card… Well…. NOPE…

I asked the Manager at the bank and she was though I was making this up… she has never heard of something like this and she and I think you’re being “suspicious”, trying to take and steal my ID. She recommend I write a complaint letter which I will mention later.. so we did the insane steps (did the cash advance) and we called BUT now you say you can’t tell that we’ve calling from a BofA haha… and now it get’s better… the lady on he phone asks for the Manager’s name, address, phone number and branch #!! The Manager of my bank refused to answer these questions and she’s right… it’s none of your business, she mentioned that she didn’t want to be part of you stealing my ID… and she’s probably right? I did all you asked and now it’s not enough. The lady from your company put us on hold and for 10-15 minutes I had to go as did the manager so I hung up. While I was one hold I called you again on my cell and asked if the person that put me on hold will come back because I was waiting… she wouldn’t help at all.

I did all you asked now it’s your turn… CANCEL MY CARD. You’ve had the worst service ever you’d treated me like a criminal, you didn’t transfer me to a manager when I asked , you used a fake name when I asked a persons name (talking to a girl and says her name is Jose), hung up on, I’ve had to waste my time and BofA’s time. This all stinks… Sounds like you’re stealing my ID with all the intrusive questions and hoops that’s you’ve asked me to do.

Also, it’s funny that the application was done with my SS# and a wrong B-day (by accident) but it still was approved??? Really… Why did it even get thru… should have been denied at the beginning. A real company wouldn’t allow this I’m sure."

Hope you can understand what I've wrote since my stroke I'm not good at this stuff anymore. (again, this is a copy what I wrote to them yesterday). Thanks. [redacted]Desired Settlement: I want my credit card canceled. Remove my name from their system and remove it from my credit history. Easy.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 7, 2014

RE: Barclaycard Financing Visa account ending 1527

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

They agreed to cancel my credit card. Thank you.

Review: I received an offer in the mail in November 2013 from [redacted] doing business through Barclays Bank for the Premier World Mastercard offering zero percent APR on purchases and balance transfers for the first 12 months. I went online and applied for the card. Once approved, I received the card and the terms and conditions in the mail. The terms and conditions mirrored the offer letter I received stating zero percent APR for the first 12 billing cycles and then 15.99% to 20.99% APR thereafter. However, as soon as I used the card and received my bill I was being charged interest. I called and spoke with a customer service representative at Barclays Bank in January 2014 and was told that I only qualified for zero percent on balance transfers. I explained that I had the terms and conditions as well as the offer letter stating it was zero percent for both balance transfers and new purchases. Barclays Bank requested I fax them a copy of the terms and conditions I received and I did right away. Each month since January I have been charged interest on new purchases and each month I call and speak with a customer service representative. In March I was told that the interest charges were going to be refunded and that they would honor the zero percent on new purchases as my terms and conditions state. The charges for March were reversed. However, when I received my bill for April, the interest charges for March were back on my account and I was again being charged interest. I called and spoke with a customer service manager who was very rude and demanded I send a copy of the terms and conditions again. The company now refuses to honor the terms and conditions I received with my credit card.Desired Settlement: I would like the interest charges I incurred for the months of December 2013 - May 2014 refunded and the company to honor the terms and conditions.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 25, 2014

Re: US Airways MasterCard account ending 7915

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: Barclay stop the card and couldn't use at travel. I didn't get travel redeem with my points.Desired Settlement: Dear I don't understand why stop card , just before trip.?When I called, the representative mentioned that I have to get new card with smart chip. But mine already new include smart chip.You representative mentioned use other card and Barclay can make reward credit with redeem my points. So, I spent with "capital"card with travel category.When I get back travel, I sent capital statement and request $83.18 credit after redeem valid points. But Barcly refused. case [redacted]Please solve it.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

October 2, 2014

RE: Barclaycard Arrival MasterCard account ending 1693

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: there are credit inquire on my credit report that I did not autorize no one to make please remove this off my credit report asap...I did not inquire anything from barclay bank I do not even know what that is please remove...BRCLYSBANKDEJun 28, 2015Jul 2017BankBRCLYSBANKDESep 28, 2014Oct 2016BankDesired Settlement: please remove this from all 3 of my credit report asap..I did not apply for anything from you guys and this was done with out me knowing..how do you guys put somehting on someones credit report with out verifitying that this belong to me??

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 21, 2015

RE: Inquiries for a Barclaycard account.

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.

Sincerely,

Review: Around Jan. 27, 2015, I called Barclay's to do a balance transfer. I initially told the customer rep. I wanted to transfer $375.17 from my [redacted]. I asked the customer rep if I should still make a payment to [redacted] before the transfer went through. She (I don't know her name) advised that I should. I made a payment to [redacted] in the amt. of $35.17, which left a balance of $340.00 to transfer over to Barclays. Simple math. When my statement arrived from Barclays, it showed that not only was $340.00 transferred from my [redacted] but also $375.17 transferred also. I have been trying for 2 wks. to get this $375.17 taken off my Barclays charge. I have called repeatedly and was told it would take 3-5 business days. It's now over 2 wks and the $375.17 is still showing up. Every time I would call, I was told they are "working" on it. I also told Barclays I DO NOT, under any circumstance want to get hit with any finance charges. This clearly was Barclays fault. It's obvious that their customer service people are not very knowledgeable in handing these transfers. I want this taken care of immediately.Desired Settlement: I want the $375.17 taken off my Barlclays credit card. This was not my fault.

Business

Response:

P.O. Box 8885

Review: I got charged a late fee when I was 1 day late there not suppose to charge it right a way there suppose to have a 10 day grace period which I guess they don't this company will rob you blindDesired Settlement: I want a refund of the charge they do not have the right to charge when I paid it the next day.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 14, 2015 [redacted] Re: Barclaycard Rewards MasterCard Account ending in 9713 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I have been with Barclaycard since August of last year during a carnival cruise. I have been making large payments every since I was approved for the card and here recently they have been holding my paid amounts, not putting the payment towards my account instead they continue to hold it until I call and complain. This has happen on several occasions. They have also charged me a late payment and return fee after the fact, I had already made a large payment before my payment was due, and after I called and complained Barclaycard credited my account. There is nowhere in the contract that they can hold my payment for five to 15 days. I make my payments from my checking account so this is guaranteed money, there is no reason my payment should be held. I spoke with a manager of Barclaycard and he had no real reason of why my payments were being held except for stating that there had been several transactions on the account. I would like to report this so that this matter can be resolve.Desired Settlement: I would like for this issue to be resolved. It has caused inconvenience for me when I needed to use my card and the funds were not available. It is very frustrating especially knowing that I had made more than enough on a payment to my account. I make my payments on time and they should post them to my account not hold on to it.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 25, 2015 [redacted] RE: Carnival MasterCard account ending 6741 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Review: Im writing to dispute my accommodation charge of $516.00 that was not redeemable online under travel purchase for my lodging from April 29 to May 2, 2014 at [redacted]. I was excited to see the 40, 000 signup bonus of Barclaycard Arrival World MasterCard and 2 miles for each dollar spent when I was planning a fishing trip to Lake Fork in Texas in early March 2014. I applied for the card in April and was approved. As the lodging cost of the trip would be well over $500 for our 4-night stay, I was in high anticipation to redeem the bonus mileage received to lower our expense for the trip after I reached the minimum spending requirement. Thrilled to receive the card right before our vacation, I began to use the card for various charges including the lodging charge in the total of $516.00 excluding the lodging tax and two charges that were related to fishing. The receipt is attached. I met the minimum spending requirement on May 2. I logged into my card account some time later to see if I could redeem the rewards under travel purchase. To my surprise, it wasnt found in the available for redemption record. I looked into the detail of my lodging transaction only to find that [redacted] had used the merchant code of Sporting goods stores. I called your bank right away and spoke to the redemption specialist who said there was nothing she could do when the merchant did not use the correct code and asked me trying to get the merchant to put the charge under Hotels, Motels & Resort. I therefore spoke to the owner of [redacted] , who was surprised to learn that they were not under the lodging category as they provided lodging for us even though they ran a store selling fishing gears. He indicated that they had been using the same credit card system since their inception and no one else ran into the situation like mine. He also indicated he would try to see if there was anything he could do but have not got a reply from him as of today. I applied for the card with the pure intention of enjoying the benefits of the card offered. When I was looking for accommodation for our trip, I found the motel/cabin/RV lodging options from [redacted] and saw their location map. I want to attach the map but one only file is allowed which is used for the receipt. Please see their park map at [redacted] I therefore decided to make reservation with them and never could have expected that this problem would appear. I simply dont have any control over a merchant who has been using the same code for years and I can hardly expect them to change it for me as it is just a privately owned business located in a small town two hours away from Dallas, Texas. I hope your bank would understand and let me to redeem ALL my current available mileages and the 10% bonus for travel redemption for my stay at [redacted] so that I can continue to use your card and enjoy the benefits it offers. Denial of my redemption is unfair to a cardholder like me who made reservation for accommodation but is not able to redeem the mileage as wished with no fault of my own. You are welcome to call the owner, [redacted] at 903-765-2385 for verification. I just received my statement and payment will be due in less than a month. Hope your bank can resolve my problem in a timely manner. Thank you very much for your time and consideration.Desired Settlement: Allow to redeem ALL my current available mileages and the 10% bonus for travel redemption for my stay at [redacted]

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 29, 2014

RE: Barclaycard Arrival Plus MasterCard account ending 6845

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The representative from Barclays Bank had done a very good job in resolving my issue and prevent similar problems to be arising again.

Review: Hi, My US airway Barclay card has an annual fee of $89. I don't like the card and want to cancel out the card. But Barclay declined to refund the fee back.

Barclay should at least prorate the annual fee based on the months that passed and refund partial fee back.

thanksDesired Settlement: refund the annual fee.

Business

Response:

P.O. Box 8885