Beacon Moving & Storage

*** *** received a quote for $and the final bill is $a difference of $we had items to pick and we actually picked up items but the inventory was very small items and some were broken down to multiple items so the size of the shipment only escalated by CF
! *** *** requested delivery on 7/*/but we always explain that we have upto days to deliver to West coast shipments which was indicated in the paper work DELIVERY WINDOWS: We will be in the process of planning your move from your earliest delivery date possible Average delivery times are: 1-business days within the same coast, 3-business days East coast ? Mid west and west coast 7-business days for cross country deliveriesYou will be contacted by our dispatch department at least 24-hours prior to your pick up dateThe driver will be contacting you 12-hours in advance of his arrivalRead about your Rights & Responsibilities.Read about Ready to Move. This IS A Statement from Beacons confirming we have looked over the Order for Serviceall this information was explained and emailed as confirmation, we can never guarantee an exact delivery date on an interstate move we need a windows, because we consolidate our shipments along a route to provide the cheapest possible service for the space required.We do apologize for any inconvenience but we will never commit to an exact delivery date! Shipment was delivered July **

*** ***,this is the first time I have heard about this matter I can assure you the I will be taking the proper steps to make sure this will not happen again if what you are claiming is correcti already requested for the delivery driver (***) to be brought to questioning regarding your
complaint, if your accusation are correct he will be suspended till further notice!Please feel free to contact me directly *** ***
*** * *** *** *** *** *** *** ** ***TollFree: ###-###-#### | Fax: ###-###-####General: ###-###-#### | Direct: ###-###-####

*** *** spoke to Christine and received an estimate to move from Baltimore NY to Charleston SC on April ** she is stating that she is legally blind and disabled! We did sent her a contract stating that all deposits are not refundable!
Michael spoke to her after the
conversation with Joe which was not as stated by *** *** (joe never raised his voice and never hung up the phone on her / all conversation are recorded and we did listen to the conveersation) where both *** *** and Michael had an understanding that she will give us a chance and we will show her the commitment and service we will provide her! Also we had Joe send her a personal email that he apologizes if she thinks that he may of been rude which he wasnt! Also we had Lucianna send her an email confirming the pick up date and time and explaining she can everything with her CC as she requested! Michael also mentioned that he will contact her the following week to see if there is anything else he can help her withWhen he did she again was very loud and aggressive stating again that she is a lawyer and she is legally blind and that we are trying to take advantage of her!
*** *** already disputed the charges with her CC company we will answer appropriately!

*** ***,
we have spoken to *** *** on many occasions and are aware of his complaintWe have made all attempts to see if by any chance any one else received a different mattress, we label everything and the mattress delivered to *** ***
has/had his name and information*** *** claims something that is hard to solveOne because his name was on those mattresses, second we have contacted every possible customer that was consolidated with his shipment on pick up and delivery and checked every corner in our terminal in Linden NJ! We have contacted the claim and explained the situation and they informed us that there is nothing to do because of the fact that he did receive mattress and box spring with his name on itAnd for the note we have contacted *** *** numerous times its not like we never called him back!
He is very welcome to call us back from to at ###-###-#### somebody will always pick up and attend his issues but they have to hold ground we move approximately people a month and this situation is fairly odd!

please provide me with the correct address and I will mail the check, (***)
I do apologize for the delay but you can either respond via Revdex.com or email me directly and I promise you you wont have anymore delays

Last week my girlfriend moved to an apartment and I was called to beacon moving service to move our things and really they save my money, time and also great servicethanks, beacon moving

This company use a lot of lies to get you to do business with themI was guaranteed a delivery date of 07/**/over the phone and was guaranteed a cost of $1,but the cost was change after the picked up all item to $3,and I did not received my delivery until 08/**/Per the contract "Basic disassembly & reassembly" the driver refused to any item togetherI have forward all recorded phone calls and paperwork over to the Illinois Attorney General Office for consumer fraudPLEASE DO NOT DO BUSINESS WITH THIS COMPANY, THEY ARE USING LIES AND TRICKS TO GET YOUR MONEY AND THEN DO NOT DELIVERY ON A PROMISEHERE IS ALL OF THERE INFORMATION:
Beacon Moving & Storage *** *** *** *** *** *** ** ***
Toll Free: ###-###-####
Fax: ###-###-####
US DOT: ***
MC: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Once again I reiterate that I do not have time to play any games. The Beacon driver was at the [redacted] premises all of 10 minutes if that before they left. They did NOT try to rectify the matter by speaking with me while the driver was present. Once my representative told me the driver left without saying a word, I tried calling the company several times and got no answer. It wasn't until I called from a totally different phone number did I get an answer only to be told that they would not be making this move for the $4,000 In one of their previous responses they stated that they would move the 73 items for the $4,000 and nothing more. But they are not willing to do this at all. They are the ones trying to manipulate the system NOT I. I am so very tired of playing this game with them. THEY REFUSED TO DO THE JOB per the agreement. I did not Neither did my representative make any statements such as that. Since they left the premises of their own volition they may as well admit their error and refund my deposit. They are not entitled to keep any monies as they did not keep their part of the agreement. I have no reason to make any false statements because I needed my furniture moved from the [redacted] to the [redacted] Coast and Beacon REFUSED to make this move for me.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Beacon moving did a great work on our last move. The movers was awesome and everything on time. I would recommend to anyone in New Jersey

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The moving company delivered my belongings 7-*-2015 at 4:30 pm. ...

Thank you very very much for your help.
Sincerely,
[redacted]

I never said that its [redacted] fault arriving late on Saturday we acknowledged the possibility that we will be late and informed [redacted] 2 days prior to the moving date. Again we really had no control of a delivery that we had to get off the truck in order to accommodate [redacted] pick up! Regarding the discount I will look into it again I was told by one of the [redacted] in  our West Coat department, I ([redacted]) have spoken to [redacted] a few times definitely more than 2. We usually dont like to start the move so late but [redacted] had no other choice he had to get his furniture out that same day and we couldn't get  more labor that late in the day... again we apologize for inconveniencing [redacted] !

Roman', serif;">I ([redacted]) spoke to the dispatch department and unfortunately [redacted] is corrected, I have instructed the to send a check ASAP. [redacted] will receive the check in a couple days. [redacted] is making sure that the check will be mailed no later than tomorrow to [redacted].
 
 
 
 
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HIRED BEACON TO MOVE TO QUEBEC, CANADA. THEY CAME ON TIME MOVED MY STUFF CAREFULLY AND TOOK CARE OF ALL THE PAPERWORK. THEY ARRIVED IN MONTREAL ABOUT 10 DAYS LATER AND DELIVERED ALL OF MY THINGS SAFELY THEY ALSO MADE SURE TO REASSEMBLE ALL MY BEDS TOGETHER AND SETUP MY ENTERTAINMENT CENTER FOR. THEY DID A GOOD JOB I WOULD RECOMMEND THEM TO OTHERS MOVING TO CANADA.

Very happy with all the time that Beacon Movers spent with me helping to coordinate this move. Thank you to all!

I am very happy with Beacon Moving and their crew. I moved from a 2BR apt downtown Miami to the quite suburb area. They came with packing supplies and blankets. All of my furniture was protected and wrapped. I had no issues, no damages, and no broken stuff. They were professional, efficient, and courteous. I recommend Beacon Moving to anyone in Miami

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
No this issue  has not been resolved  and beacon said that it's the first time they are hearing about this which is totally not true   They have known about it prior to my deliver and during they did not want to talk about it and said it was  the other company that they hired to deliver my things  sincerely [redacted]   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had things in my contract that were not kept. My delivery date was suppose to be on 5/*/2014 or 5/*/2013. The delivery was not made until 5/*/2014. I never had constant contact with Beacon or my driver like I was promised. I could provide phone records to show how many times I tried to call Beacon and no one would answer their phones. I was also promised by four separate people in customer service that I would receive a call back from [redacted] or [redacted], but I never received those calls. I only talked to [redacted] twice. Once to give my formal complaint, which he then had me email to him on 4/**/2014. The next time I talked to him was about a week later when my delivery was not delivered. He proceeded to tell me that there was nothing he could do about the pick up being late because it was my fault that I could not push my pick up date back. How can it be my fault if my contract (which was formed on January [redacted], 2014), states that my pick up date and time should Saturday 4/** between 9-11 am? This is not my fault. I received horrible customer service all because Beacon wanted to not follow what my contract said. This was not my fault. 
In regards to the $798 being taken off my bill; the [redacted] at All Inclusive Transport informed me that this was because his movers had miscalculated the cubic feet and the cost of materials in the "partial pack" portion of my contract. This was in no way an attempt to take money off my bill for the inconvenience of this entire situation. 
Also, I did not voluntarily do all the work for the movers. I was handed a clip board and told to follow him and do his paperwork. The movers showed up at 7:30pm and with only two workers. They said they needed help because they weren't able to pick up any extra workers. I did say, since it was so late that I wouldn't mind helping them get organized, but for some reason they took that as I would do all their work while they stood in the truck and wrapped furniture.
What it comes down to is I had a contract that was violated. Beacon made a lot of promises they did not keep. And instead of working with me and trying to come to a solution, all they did was pawn me off to the company they contracted from Las Vegas (All Inclusive Transport).
 [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Yes the business contacted me as to the truck problem they were having and yes they were to make arrangements for another truck, which any good business should do, as stated they were to be there 7/**/2014, 08/**/2014 I could have lived with, on 08/**/2014 I was contacted that it was going to be 08/**/2014, which I notified them on 08/**/2014 that I could not live with that and I would have to make other arrangements, and to refund my deposit, I too have not escaped additional expenses because of this situation.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response from Beacon Moving / USA Van Lines in unacceptable and clearly shows how poorly they have dealt with this entire situation.  Their response was entirely focused on what was not taken on the move rather than the extremely poor customer service and moving service they provided.  
 
This response is from [redacted] who is one of the people we attempted to communicate with several times along with [redacted] and [redacted] when everything started to go wrong.  This response did not even attempt to resolve how unprofessional our move was handled.  We have a long list of items damaged and/or broken that we paid to move and all they try to do is deflect the situation.  With any move one might expect an item or two to be damaged but the long list we have indicates this move went very wrong.  Even his delivery crew saw some of the items that were broken and stated a couple of times, "That is our fault."  
 
We left voicemails and sent emails to them numerous times between the day of pick-up and through the week after delivery.  I was only able to talk with [redacted] on July [redacted] because I pretended to be a new customer looking for a moving quote.  I got him on the phone by surprise and he proceeded to tell me, "This is the first I'm hearing of anything going wrong with your move."  This after so many voicemails and emails stating we were unhappy and need to talk with someone.  I then spoke to [redacted] after [redacted] transferred me who proceeded to try and dictate the conversation speaking often and loudly with his only focus being the binder document that his pick-up crew told my wife to sign at about 10pm after they packed the truck and my wife was literally leaving to drive to Connecticut immediately after.  They have yet to explain how their sales rep, [redacted], told me "We will use whatever method of shipment calculation works best for you." regarding total weight vs. cubic feet and then never to follow through on it.  [redacted] said he was calling me back with the weight calculation and never did.  This document they made my wife sign after pick-up never even states any final cubic foot measurement of our shipment.  When I asked [redacted] how they came up with their final cost he said the cubic foot measurement was used.  How is that even possible when their document doesn't list ANY such measurement?
 
[redacted] also told me at that time they would send me an email with that document.  His instructions were to respond to that email address with my full complaint and all the details about the entire move along with pictures.  I received their email from [redacted] and that is the same address I confirmed with him on the phone 3 times before we ended our conversation July [redacted].  I sent my fully detailed response with pictures attached on July [redacted] using the reply option to their email.  I received ZERO response.  I resent it again on July [redacted] and stated within that email that the original was sent 10 days prior.  Zero response again.  I did not receive any delivery failure notice from either email so I know they went through.  
 
At no time during this response here or in my conversation with [redacted] on July [redacted] did he even attempt to apologize for the gross misconduct of his employees or [redacted] in their dispatch office for his completely unprofessional conversations with my wife.  On the day before delivery, [redacted] stated, "If you want your furniture delivered, you must pay the additional $1,600 in cash or nothing will be brought to you."  He yelled at my wife demanding this payment in cash stating this similar sentence several times.  His delivery crew showed up at 6am the next day and, again, demanded payment in full before they would bring even one box in our home.  We had no choice but to proceed in order to get our belongings.  
 
We will not let this issue rest until it has been resolved to our satisfaction.  This company cannot be allowed to conduct their business so unprofessional towards its customers.  Consumers cannot be taken advantage of like this and especially when so much money is involved.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is utter nonsense. This company has my belongings.  Why wouldn't I make myself available to receive them given the proper notice.  I did not receive 24 hours notice as stated in the agreement, instead I get a call from the driver the day of when I am out of town. I don't have all day to sit around and wait for this company to return my phone calls after [redacted] told me she would get back to me after I paid this company.  The only email I have for this company is [redacted] which I used to pay the storage.  When I emailed this email address prior to contacting the Revdex.com I received a mail delivery failure.I simply would like a representative to contact me VIA EMAIL ([redacted]) to schedule a delivery date.  I would like the company to then adhere to the date set forth. Things happen, of which I am aware, but when a company blatantly disregards your schedule, such as in this case, wheh tgey were told to them prior to attempting to deliver my items is an issue. Let me be clear, I would like a representative to contact me VIA EMAIL ([redacted]) to set up a delivery date. I will no longer attempt to call this company. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]