Bed Bath & Beyond Inc.

July 25, 2014 Revdex.comAttention: *** ***Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: *** *** Case #*** To whom it may concern: We are in receipt of your complaint concerning ***
*** concerns about a gift cardWe have reviewed the information that *** *** has provided and without any further transaction information, we are unable to provide a replacement for the gift card he wishes to have replacedWe cannot validate any gift card history with the information he has providedIf *** *** can provide any further information regarding the transaction we would be happy to take it from thereWe have left him with a direct contact of *** ***, who is our District Customer Service Trainer of his local store. We consider this complaint closed until this consumer contacts us again with further information. If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, *** ***Customer Relations *** *** *** ***

September 5, 2014 Revdex.comAttention: Stephanie ScharkoWhitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: *** *** Case # *** To whom it may concern: We are in receipt of your complaint
concerning *** *** orderOur District Customer Service Trainer, *** *** has been in touch with the customer to apologize and help place a new orderAs of today, the situation is resolved with *** and we have spoken to the associates involved to correct the error for the future. If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, *** ***Customer Relations (*** *** ***
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June 8, 2015 Revdex.com Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: *** ***r Case #*** To whom it may concern: We are in receipt of your complaint concerning *** ***
frustrations with receiving a damaged product from Cost Plus World MarketWe were able to provide *** *** a refund for $84.24, as he requested As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, Claire B***Customer Relations *** *** ***
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Complaint: ***
I am rejecting this response because:Please Do Not Consider Matter Resolved!I received an email on 2/5/from your office and was assured I'd have business days to respond.This complaint has not been resolved and Ms Claire Bo*** of BedBathBeyond is misinformed.I was 'promised' a refund of just $which is the discounted price without taxes paid, So it is NOT a "full refund" -especially if you consider the high rate of sales tax we pay here in the *** *** area. I will not consider this case closed until I get an explanation for BedBathBeyond's bait and switch policysI do not understand how they believe they can deceive the public in such an outrageous wayThe FTC complaint is in place, but I worry that the occasional fines are just considered by BedBathBeyond to be a "cost of doing business" in the deceitful manner they have chosen. I still want the Bamboo Tea chest I ordered way back in early December This item is STILL to this very date being advertised and sold on line at BedBathBeyond.com for the clearance price of $ They also advertise two (2) other identical items:*** *** * compartment Bamboo Tea Box" for $and *** Bamboo Tea Box" for $ Any one of these identical products would be acceptable. I was promised business days to respond, I want you to keep this complaint open or open a new complaint until BedBathBeyond lives up to their promisesTo date they have not, they have not issued a FULL refund and I have not received the promised Bamboo Tea Box which, to this very date, continues to be advertised. I hope that this complaint along with the FTC complaint will be included to alert consumers that BedBathBeyond does not live up to their promises and that they are no longer a reputable business.If I receive full refund and or Bamboo Tea Box I will email you immediately!
Regards,
** *** ***

November 24, 2014 Revdex.com *** ***Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: *** *** Case #*** To whom it may concern: We are in receipt of your
complaint concerning *** *** issue regarding delivery confusion with an order that was placed in a Bed Bath & Beyond storeWe have sent a check to Maurice in the amount of $as well as a gift card accommodation. As of today, we consider this complaint closed If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, *** ***Customer Relations *** *** ***
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November 24, 2014 Revdex.com *** ***Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: *** *** *** Case #*** To whom it may concern: We are in receipt of your complaint
concerning *** *** *** return situation at the *** *** ** Bed Bath & BeyondIn order to complete the return, we asked that *** *** provide further information in regards to his purchase, such as a receipt or store location of where it was purchasedAs soon as we can get valid purchase information, we will gladly return the merchandise. As of today, we consider this complaint closed until we can get further information from the customer. If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, *** ***Customer Relations *** *** ***
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March 26, 2015 Revdex.com Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: ** *** *** *** *** To whom it may concern: We are in receipt of your second complaint concerning ** *** *** frustrations with placing an order with Bed Bath & BeyondWe have refunded the customer $and we were able to get a different brand and shipped her *** Bamboo Tea Boxes which were delivered on February 27, As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, Claire B***Customer Relations *** *** ***
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October 23, 2014 Revdex.com *** ***Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: *** *** Case # *** To whom it may concern: We are in receipt of your complaint
concerning *** *** *** vacuumWe have been in touch with *** and we refunded the amount of $in store credit to the customer. As of today, we consider this complaint closed If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, *** ***Customer Relations *** *** ***
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December 23, 2014 Revdex.com Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: *** *** *** Case #*** To whom it may concern: We are in receipt of your complaint
concerning *** *** *** frustrations with placing an order on our websiteWe have verified that the refund has been processed to *** *** and also accommodated her a $gift card for Bed Bath & Beyond, Incfor her trouble As of today, we consider this complaint closed until we can get further information from the customer. If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, *** ***Customer Relations (*** *** ***
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June 8, 2015 Revdex.com Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: Betty *** *** Case #*** To whom it may concern: We are in receipt of your complaint concerning *** ***
*** frustrations with returning stained products, receiving merchandise credit and the amount of time it has taken to process her refundA refund in the form of a corporate check has been processed in the amount of $which includes the shipping/merchandise cost on 5/Check number *** As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, Claire B***Customer Relations *** *** *** ***

September 5, 2014 Revdex.comAttention: *** ***Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: *** *** Case # *** To whom it may concern: We are in receipt of your
complaint concerning *** *** orderWe have determined that *** *** *** *** *** failed to scan the package before going overseas and were unable to track the packageWe have communicated with *** and provided this feedback and they are working hard to avoid this problem in the futureI have been in touch with *** *** via e-mail because he is overseas and he informed me he received his package. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, *** ***Customer Relations (*** *** ***
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August 21, 2014 Revdex.comAttention: Stephanie ScharkoWhitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: *** *** *** Case # *** To whom it may concern: We are in receipt of your complaint
concerning *** *** direct ship order to the storeUnfortunately, there was some miscommunication in the stores and to the customer and a district lever associate contacted *** *** and apologized for the inconvenienceAs of today, the situation is resolved with *** and have we have spoken to the associates involved to correct the error for the future. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, *** ***Customer Relations (*** *** *** ***

November 14, 2014 Revdex.com *** ***Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: *** * *** *** *** To whom it may concern: We are in receipt of your complaint concerning ***
* *** *** order regarding redeeming a gift cardWe have processed a replacement order (***) and was shipped to the customer via *** (tracking #***)We have also applied a $gift card to the order in addition to the customer’s *** *** for the remaining balance As of today, we consider this complaint closed If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, *** ***Customer Relations *** *** ***
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October 15, 2014 Revdex.com Stephanie ScharkoWhitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: *** ** Case # *** To whom it may concern: We are in receipt of your complaint concerning
*** *** online orderAs of today, we have refunded the amount of $to the customer and we have spoken to the associate involved in the original refund transaction to correct any future mistakes As of today, we consider this complaint closed If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, *** ***Customer Relations (*** *** ***
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June 8, 2015 Revdex.com Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: *** *** Case #*** To whom it may concern: We are in receipt of your complaint concerning
*** *** frustrations with our website’s advertisement being inaccurateWe are working diligently to improve our website and marketing to make sure it is 100% accurateWith *** *** feedback, we are able to do that towards this productWe have ordered a set of replacement shams and accommodated the customer a $corporate check for the inconvenienceReplacement order #*** As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directlyVery Truly Yours, Claire B***Customer Relations (*** *** ***
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January 25, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:       [redacted] Cse #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]...

frustrations regarding an expedited order placed in November and shipped to the incorrect location. On December 28, 2015 Cade Pollard, a manager at our call center, reached out to [redacted] who accepted the 20% off entire purchase in exchange for the mistakes that were made.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] B[redacted] Customer Relations [redacted]   [redacted]

March 1, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]     Case # [redacted]
* To whom it may concern:   We are in receipt of your complaint...

concerning [redacted] frustrations regarding missing items from 2 orders placed. Our supervisor, Elaine S[redacted], has been in touch with the customer to place an order for the missing items. That order # is [redacted] Thank you for bringing this to our attention.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]
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July 25, 2014 Revdex.comAttention: [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:      [redacted]    Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning...

[redacted] concerns about her order. We reviewed the situation and our District Customer Service Trainer, [redacted], made contact with the customer. [redacted] apologized for the poor experience and issued a refund of $77.94 to her account.  We consider this complaint closed as we have resolved [redacted] concerns. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]  [redacted]

August 5, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted] Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

frustrations with transferring gift cards. As of July 27, 2016 the funds were put onto a Bed bath & Beyond card and mailed out to the customer.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]