Bed Bath & Beyond Inc.

May 12, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

frustrations placing an order with Bed Bath & Beyond. We were able to determine in fact the item is unavailable right now and the customer will go to another retailer. We have accommodated the customer with a gift card. We are sorry for the inconvenience this has caused the customer and thank you for bringing this to our attention.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

February 17, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case #[redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations regarding order #[redacted] and her refund. On February 7, 2017, a refund in the amount of $36.78 was credited to the customer's [redacted] account. Thank you for bringing this to our attention.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

January 27, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding an...

order she placed for pillows that were not correct. Our District Customer Service Manager, [redacted], was in touch with [redacted] to get the correct pillows. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] Customer Relations [redacted]   [redacted]

March 1, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations regarding the Bed Bath & Beyond Triple Bonus rebate offer. Due to a backorder issue, our rebate company was unable to fulfill the amount of requests we received for this offer. Therefore we were able to place a warehouse order for [redacted]. As of today, [redacted] has been in touch with our eService Manager, Debra, regarding the receipt of his pans. Because of the long process - the customer actually received duplicates in error and he was kind enough to return them to the store.   Thank you for bringing this issue to our attention.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

Complaint: [redacted]
I am rejecting this response because: the manager was rude to me on the phone, in additional I need to return the item right away as they took. Y money right away and not have to wait or meet with particular people to conduct returns, this is discrimination, abuse and not good Cosumer service at all. 
Regards,
[redacted]

November 23, 2015Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690RE:      [redacted] Case#[redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted] concerns regarding removal of his e-mail from...

our marketing. We apologize for not responding to his original requests to be removed. On November 23, 2015 the email address [redacted] has been removed from receiving emails from Bed Bath & Beyond. Please allow 1 to 2 weeks for this to take effect.As of today, we consider this complaint closed.If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted] B[redacted]Customer Relations [redacted]  
[redacted]

August 5, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]  Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

frustrations with requesting an address change. Please have the customer provide the old address as well as new address. We also need the customers full first and last name. In order for the change to process successfully, we need to know exactly how the old address appears on the coupon.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]  
[redacted]

July 30, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:      [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with...

purchasing a table that was on sale at Bed Bath & Beyond. Our Regional Customer Service Manager, Sergio O[redacted] reached out to [redacted] to place an order for the table at the sale price. The order number is [redacted]  As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although tacky they offered me the same coupon I used for the initial purchase of 20% off as though they were doing something to make up for what happened, they simply offered me what they mail to thousands of customers each day by email and mail. It was not anything special and less than an equal exchange. Alas, I am satisfied with the simple refund and happy this whole thing is over. 
Regards,
[redacted]

February 17, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Cimiotti Case # [redacted]   To whom it may concern:   We are in receipt of your complaint...

concerning [redacted] frustrations regarding a refund transaction for a rice cooker. As of 2/7/17 a refund was credited to the customer in the amount of $43.54. Thank you for bringing this to our attention.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

January 27, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted]  Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] concerns regarding being removed from the mailing list. I misunderstood the initial complaint, and I agree with the objection. In order to get this address accurately removed from our system, we need to know exactly as the name and address appear on the mailings, or the removal will not be successful. Please provide the information and I will address immediately. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] B[redacted] Customer Relations [redacted]   [redacted]

September 24, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:      [redacted] B [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]'s frustrations...

with purchasing place settings from Bed Bath & Beyond. We have reached out to the buyers of these place settings and to create a special order which is order #[redacted] We have also reached out to the marketing team in regards to removing products that are sold out on the web.  As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  
[redacted]

April 26, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning I[redacted] frustrations regarding a...

cancelled order. A refund was issued on April 24, 2016 (Trans #: [redacted]) in the amount of $213.48 and [redacted], our supervisor at the call center has accommodated the customer a $50 gift card for the inconvenience (Order #[redacted]7). As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] Customer Relations ([redacted]  
[redacted]

January 7, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690  RE:         [redacted]  Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations with recent orders. On December 26, 2014 our manager, [redacted], reached out to [redacted] via e-mail to apologize and to notify her of her refunds as well as a breakdown of the ordering history and anything missing. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]  
[redacted]

September 1, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:      [redacted]r  Case# [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]...

frustrations with placing an order with Bed Bath & Beyond and the products were discontinued. On August 12, 2015, [redacted] has been refunded in full. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  
[redacted]

September 1, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:      [redacted]   Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]...

frustrations regarding a 20% coupon. We have reached out to [redacted] with the contact information provided with no response. As of today, we consider this complaint closed. If the consumer wishes to get in touch with us, please have him contact Patricia K[redacted] at [redacted] If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  
[redacted]

Complaint: [redacted]
I am rejecting this response because:My case # [redacted]. My case was just closed and I didn't get a chance to respond. I did received a credit from bed bath and beyond. Can you please allow me to answer by opening my case?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

June 1, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted] Case# [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

frustrations regarding over draft fees from an order placed with Bed Bath & Beyond. The finance department has confirmed they have refunded the money back to her credit card directly.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations ([redacted]  
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]