Bed Bath & Beyond Inc.

Complaint: [redacted]
I am rejecting this response because: It has been 2 months that I have been unable to get my money back form the store. I have never received an apology for their rude behavior. I told them I am not at home during the day - and will not be singing for the mail. The company now owes me what they owe plus interests since essentially they have continued to use my money, 
Regards,
[redacted]

December 2, 2015RevDex.com 1262 Whitehorse
Hamilton Square RoadBuilding A, Suite
202 Hamilton, NJ 08690RE:      [redacted]  Case #[redacted]
To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrations
regarding an order...

placed from Bed Bath & Beyond. We have been in touch
with the customer and were able to create a new order for the stroller. Order #[redacted] As of today, we consider this complaint closed.If you have any questions or need any additional information, please
feel free to contact me directly. Very Truly Yours,  Claire B[redacted] Customer Relations [redacted]  
[redacted]

May 20, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ...

08690                                     �...⇄ RE:         [redacted]  Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with placing an order on the Bedbathandbeyond.com website. We do have record of the customer contacting customer service on 4/12/15 and we have responded on 4/12/15 to advise her how to return for refund or exchange. We have reached out to the customer to confirm that e-mail was received and discussed the refund and exchange options for her.  As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours,   Claire B[redacted]Customer Relations ([redacted]  
[redacted]

June 8, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690  RE:      [redacted]    Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations with the $50 gift card she was promised with her [redacted] order. Munraj C[redacted], Manager at the call center, reached out to [redacted] directly to provide an order number for the $50 gift card.  As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  
[redacted]

May 18, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding a...

rebate. I have been in touch with the rebate company regarding the error and the $200 gift card has been submitted for processing. Your tracking number is [redacted] We apologize for the error and confusion. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] B[redacted] Customer Relations [redacted]   [redacted]

July 23, 2014 Revdex.comAttention: Stephanie Scharko1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:     [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]...

issue with returning an item that he ordered from our website. We reviewed the situation and confirmed the information we needed and issued [redacted] a refund of $382.49. A supervisor from our call center contacted [redacted] to apologize and make sure he was aware it was taken care of.  We consider this complaint closed as we have resolved [redacted] concerns. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

August 5, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]  Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations with a recent experience he had with our contact center. As of July 20, 2016 - a refund in the amount of $146.89 was processed in [redacted] ending in [redacted] and we also send a gift card to [redacted] in the mail.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]  
[redacted]

May 18, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] Case# [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding a missing item...

that was listed on our website as being included with her purchase. The helpful feedback was shared with the buyers and vendor and she was shipped the dough blade on May 10, 2016 with tracking # [redacted] free of charge. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] Customer Relations [redacted]  
[redacted]

April 26, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   To whom it may concern:   We are in receipt of your complaint concerning Virginia G Minge's...

frustrations regarding an order for a cookware set. On March 28, 2016, the customer we informed a refund was issued for an additional 30%. If she still has further concerns regarding this incident, please contact Brenda Rose at 1-800-462-3966.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations [redacted]   [redacted]

October 29, 2015Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690RE:      [redacted] Case # [redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrations regarding coupons...

and circulars being mailed to her residence. I have reached out to the marketing department regarding this issue and have requested all information provided to The Revdex.com be removed from the database. Please allow 6-8 weeks for this to be fully effective and discard any mailings that may have been mailed before our request On October 1, 2015.As of today, we consider this complaint closed.If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is somewhat satisfactory to me.

April 26, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted] Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

frustrations regarding a return shipped to our processing center. As of April 4, 2016, a refund was issued to [redacted] We apologize for any inconvenience this may have caused. If the customer still has concerns regarding this incident, please contact [redacted]   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations ([redacted]  
[redacted]

March 18, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690  RE:         [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]...

frustrations with placing an order for the Jura 13626 ENA Micro Automatic Coffee Center. Our Director of Customer Service, Marcia G[redacted], sent her an e-mail to inform [redacted] of the price match errors that were made based off of [redacted] and [redacted]’s pricing this product incorrectly. They have since corrected the price on their websites to $799.99. Therefore, we are unable to price match the unit. Also, in this e-mail we offered [redacted] 25% off the original $799.99 price and to please reach out to us to place the order if she is interested in this discount. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  
[redacted]

August 5, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]  Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations with making a return in the Gilbert store. After a conversation with our District Customer Service Manager, Michelel M[redacted], she was able to make the $99.00 accommodation.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]  
[redacted]

Complaint: [redacted]
I am rejecting this response because: Bedbathbeyond.com has taken their own good time in REFUNDING this money when they knew the order was CANCELLED and the merchandise was being RETURNED TO SHIPPER.  This so called $50 gift certificate is a waste of time and effort as it was only done to assure I would shop with bedbathbeyond.com in the future which I have NO intention of doing and the gift certificate is in the shredder?!  Leave this open on the wb site to inform other Consumers!!!!
Regards,
[redacted]

June 4, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690  RE:         [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations with returning a juicer to our returns processing center. On May 9, 2016 we issued a complete refund for $152.99 to [redacted]  As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  
[redacted]

April 26, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted] Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

concerns regarding emails from Bed Bath & Beyond. I have reached out to our IT department and have received confirmation the email address "[redacted]" has been removed from our system. We apologize for any inconvenience this may have caused.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations [redacted]  
[redacted]

November 1, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted] [redacted]   Case # [redacted]   To whom it may concern:   We are in receipt of you complaint concerning...

[redacted] [redacted] frustrations with being removed from our mail list. Unfortunately, I cannot explain why the address was not removed at the time of the request 6 months ago, as stated in the complaint. We can certainly understand the frustration.   I have forwarded the information to our Marketing department and I have been assured that the name and address included in this complaint were opted out of our mailing at the end of September. Because Marketing begins printing weeks in advanced, this will not take full effect until January of 2017. I apologize if you continue to receive mail from us for the next few weeks as those materials may have already been processed for distribution.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]  
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]