Bed Bath & Beyond Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

April 12, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case #[redacted]   To whom it may concern:   We are in receipt of your complaint concerning...

[redacted] frustrations regarding a glass coffee mug. Our third party administrator, [redacted] will be following up with the customer regarding her claim to take the necessary actions to get this resolved. Thank you for bringing this to our attention.   As of today, we consider this complaint closed through The Revdex.com.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

March 28, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations regarding the use of a Bed Bath & Beyond credit card. We have reached out to the customer on 3 separate occasions since the complaint was submitted to Revdex.com and we have not heard back. If the customer would like to speak to someone, they can contact Mary R[redacted], our eService Manager by calling [redacted] or emailing her at [redacted]. We apologize for any confusion and thank you for bringing this to our attention.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

February 4, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690  RE:         [redacted]  [redacted] To whom it may concern: We are in receipt of your complaint concerning **...

[redacted] frustrations with placing an order with Bed Bath & Beyond. We have issues a complete refund and are working with the vendor directly to get the customer the correct product.   As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  
[redacted]

August 17, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:      [redacted]r Case# [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]...

frustrations regarding a recent order delivered to the wrong location. As of August 5, $57.34 was refunded back to [redacted] ending in [redacted]  As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

November 1, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted] Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted] ...

frustrations regarding trying to retrieve a receipt for an iRobot he purchased. On October 15, we provided the receipt for his transaction as well as directions on how to return the iRobot. We apologize for any inconvenience this may have caused.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations ([redacted]  
[redacted]

December 19, 2014 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690  RE:         [redacted]  Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations with our e-mail notifications and the name on the e-mails. We have verified that [redacted]s e-mail [redacted] is now unsubscribed from our notifications. We have also accommodated the customer a $25 gift card for Bed Bath & Beyond, Inc. for his troubles. As of today, we consider this complaint closed until we can get further information from the customer. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is somewhat satisfactory to me.  But enough to let it go.
Regards,
[redacted]

January 27, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations...

regarding her experience in the Matawan location with curtains. Our District Customer Service Manager, [redacted] Kr[redacted] has been in touch with [redacted] and [redacted] had an order placed for the panels to be shipped directly to the store. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] B[redacted] Customer Relations ([redacted]   [redacted]

February 10, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding a...

pending hold and overdraft fees. We have refunded the amount of $144 to his credit card on file. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] B[redacted] Customer Relations [redacted]   [redacted]

Review: I ordered online through bed bath and beyond website. I placed an order on 4-16-2015 several items for my bathrooms and kitchen with a total of $1076.09. On 4-16-2015 they pre authorized through my bank account that amount for $1076.09. On 4-18-2015 they processed a pre authorization through my bank account for $1034.42, then 4-19-2015 for $742.73. I call customer service on 4-19-2015 spoke with Shonda, requested be transferred to manager, Shirley, Ireported I need to know what is going on or I need to file with my bank someone stole my card and/or close my bank card. She reported to me that authorizations will go through my account as they process my order and this is how Bed and Bath do orders. I reported to her they should authorize my total and then collect my total then ship my order. She reports that is not how bed and bath processes online orders. I informed her I have over $3000.00 authorized through my account for an order that cost $1076. Had I not kept transferring money it would have drastically overdrawn my account, and I am still transferring as they pre authorize more. She reported to me she would resolve the issue with credit card authorizations on 4-20 am and call me right away at 9am. No contact was made- to include another authorization for $286.49 was processed on 4-20-2015. My bank informed me I would have to close my bank card to resolve this issue from their end. I am getting emails 15 being shipped, 4 being billed with another differing total amounts=$41.67 and $291.69 for the items shipped. This process is just wrong and should be illegal. You buy a certain amount you authorize that amount, you collect that amount and then you ship your consumer their product. Not simple at this company. I have matching bedroom comforter sets of the items I purchase. I will NOT do business with this company any more, therefore now I have to go through process of the items I have ordered that I don't want because I will not be order the matchDesired Settlement: I want to cancel my order, I want the authorizations off my bank account, I want a refund of my $1076.09. the bath towels and kitchen set- I was planning on ordering the matching comforter sets for all four my bedrooms. Now that I no longer trust or care to do business with this company. for the above $3000.00 plus they have tied up out of my account ( still as of today 4-20-2015) for a $1076 order. I can give you the item numbers to the matching bedroom comforter sets, with lamps I save for my next purchase- which will NOT be ordered, therefore I do not need the items I purchase prior and will need to find a new company to do business with. This is a SERIOUS issue with this company and should NOT be allowed.

Review: false advertising:I was sent the following 20% off coupon and when I went to use it for a wedding gift they said it was not allowed. They said it says that clearly on the email which is doesn't and then I said it doesn't say it at all under terms and conditions:of email that was senthttp://view.ed4.net/v/9JGA8O/QPP020/S06INTF/4BD4SC/MAILACTION=1&FORMAT=H...⇄ of link to terms and conditionshttp://www.bedbathandbeyond.com/store/static/06152?mcid=EM_Productcamp...⇄ Settlement: They should honor what they are advertising

Business

Response:

September 1, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding a 20% coupon. We have reached out to [redacted] with the contact information provided with no response. As of today, we consider this complaint closed. If the consumer wishes to get in touch with us, please have him contact Patricia K[redacted] at [redacted] If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Review: I purchased a Homedics Cool MIst Humidifier from th[redacted] store in [redacted]. It was the display model with a sticker displaying a marked down price of $29.99 including parts. No box or manual. I wanted it and wanted another, but they were out of stock. I went to the store on Route [redacted]) in [redacted] and found a display model. It was marked for $59.99 and was missing the demineralization parts. I was only given 20% off retail (which is less than the merchant charges to buy a replacement part). So, at one store the display model was $40 and at the other it was $30 and I was allowed to use my coupon.Desired Settlement: I want a refund of the difference in price $29.99 for both items and the company to send me the missing part because if one display model is $29.99 with all of its parts, the other store should have the same pricing policy.

Business

Response:

Revdex.com

RE: [redacted]

Complaint Id: [redacted]

To Whom It May Concern:

We are in receipt of the complaint concerning [redacted] experience regarding the purchase of a humidifier in the [redacted] location.

On April 2, 2014, our District Customer Service Trainer [redacted] contacted [redacted] directly about his concerns and as a result gave him a refund for the difference in price for the 2 items as well as ordering the missing part he needed for his humidifier. [redacted] is using this feedback to coach the associates working the day [redacted] had visited that location to assure that this does not happen again. At this time, we consider this complaint to be resolved.

If you have any further questions or need any additional information, please feel free to contact me directly.

Very Truly Yours,

Customer Relations

Review: I was harassed by Ruen and his crew at [redacted] - he singled me out for not having a receipt, turned his back on me - and instructed in a very

To whom it may concern,

I have just been humiliated and disrespected by the Bed, Bath and Beyond Staff.

I have come to the store to exchange a Sonicare Diamond Toothbrush, which I have previously exchanged since it continues to malfunction. I have also brought in a Zero Water pitcher since it developed some kind of yellow residue in it.

Nobody asked me for the reason for refund or anything like that at all. The store clerk has immediately called the Manager - and there came 3 - Ruben, Samira, and Hai. They wanted to know if I have a receipt - and I didn't have it with me. They told me they would do the research - I inquired as to what they were trying to find - since I have just recently gotten the toothbrush - and it has not been that long since I have gotten the pitcher.

They tried to push the responsibility to the next person - telling me to just wait while they do the research -I have spent close to 40 min in the store - nobody was doing any research - they continued to service other customers - and were randomly leaving and coming back.

I have felt attacked, harassed and disrespected.

I have asked for a copy of the return policy - and begrudgingly Jasmine (?) handed it over to me. It is a small one page - which states in relevant part: ''don't have a receipt? No problem. ..if we can't find a record of the purchase, we will gladly complete an exchange or provide you with a merchandise credit...''

I asked Rubin to explain to me why they were singling me out - and not doing the exchange for me - since the items are available in the store - I have found them and brought them to the register. He turned around and started walking away from me - I said - can you please provide me with a written explanation why you are refusing an exchange (I wasn't even doing a refund). He stayed mum, trembling with anger. I asked Samira - and he yelled to her - don't talk to her, don't talk to her.

I asked another manager what is going on - and another clerk - but he kept on yelling - don't talk to her. Then they made me take my merchandise with me -

Samira said they would do research - what does it mean? Merchandise was readily available for exchange.

Also, before the store moved, I have brought in 2 water pitchers, [redacted] that is carried in the store. I left them with the store manager. Rubin or Ken - and they promised to do research. It took a while with no response. Then I got some calls - and I called back - spoke to a woman - who promised the manager would call me back. Nobody did. I asked them last time I was doing shopping a few weeks ago - and I left my phone number with Samira to have a manager call me back. Nobody did. Now they told me that I have abandoned my items - so the most they would give me (Ruben said) would be $4.50 per item. I said I want all of my money back or exchange for a new water pitcher. He refused.

I have never been treated this way by a store clerk, not to mention a store manager, not to mention multiple store managers. I felt very harassed, embarrassed, wasted my time, disrespected.

At some point Samira stated that there is a problem based on my history. This is not the first time I have been treated like this by Ruben and the crew. As soon as he saw me - his face changed and he became visibly shaken and angry. Previously, when I would come - he would say - something like - so you don't have a receipt this again? I asked him not to be rude to me - and he said I was rude - I was only trying to exchange an item - which is all within the store policy.

I am asking for an official apology from the management and the crew.

I should not feel afraid to walk into the store - and definitely not to be attacked by the store crew.

I am also asking for a compensation for emotional damages. I am demanding that my complaint be handled by the corporate manageDesired Settlement: Refund, apology, compensation for emotional damages.

Business

Response:

January 27, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding an experience in the [redacted] location. Her feedback was used to reprimand the associates involved to ensure this situation does not happen in the future. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours, Claire B[redacted] Customer Relations [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:the business failed to offer anything to make me whole. I had to endure the humiliation, and wasted time - to receive a one line response that they reprimanded the associates. The business ought to provide a form of compensation to the person that they have treated so unfairly and disrespectfully.

Regards,

Review: I am still getting placards/mail that relates to discount, promotional and advertising information at my place of residence. I have went into local Bed Bath and Beyond locations and I also contacted the Corporate Headquarters Office in New Jersey, March, 2014. However, I am now getting the same type of mail at my new address as of May, 2015.Desired Settlement: I am requesting to be placed on their DO NOT MAIL LIST - PERMANTLY. I am also requesting that my name, home address and email address be removed from their DATABASE.

Business

Response:

October 29, 2015Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690RE: [redacted] Case # [redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrations regarding coupons and circulars being mailed to her residence. I have reached out to the marketing department regarding this issue and have requested all information provided to The Revdex.com be removed from the database. Please allow 6-8 weeks for this to be fully effective and discard any mailings that may have been mailed before our request On October 1, 2015.As of today, we consider this complaint closed.If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Review: I order items from bed bath and beyond online. My total merchandise plus shipping was$52.88

The company charged my debit card for this amount. 2 days later the company shipped one item for the total of $18.90

In which the charged my debit card again. The following day the shipped two more items for the total of $32.00 in which they charged my debit card again. After $100.00 in charges for a $52.00 purchase I contacted the company via telephone and email. Explaining that if the keep charging me for what I already paid for I will incur insufficient bank fees, the customer rep explained that when the ship they charge for each item. I don't understand why when I was already billed and charged for the total amount. It's like paying double for my items. After all this I have a overdraft fee fee of 100.00. I believe the company is liable for these fees!!

Thanks, [redacted]Desired Settlement: A refund of 100.00 do to over draft fees

Business

Response:

September 5, 2014 Revdex.comAttention: Stephanie Scharko1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] over draft fees for a purchase made with Bed Bath & Beyond. Our eService Manager, [redacted] has reached out to [redacted] via e-mail with no response. The telephone number [redacted] provided is not the correct number. In order to assist we need further information from the bank that these overdraft fees took place. As of today, we consider this complaint closed. If [redacted] reaches out to us again with the correct documentation, we will gladly provide a resolution. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]

Review: I recently purchased a tan potting bench for Mother's Day for my wife through your subsidiary, World Market. Order number [redacted], which arrived Thursday. Upon initial inspection I noticed that part A, the left panel, was severely damaged to the point where it was rendered useless. They have issued a replacement part (Ref [redacted]n addition they offered 25% refund from the original price (Ref [redacted]). The plan is to ship out a complete new part. When we were completing the call I noticed that part B, the right panel, was also damaged. I therefore demanded a full refund by showing the craftsmanship of this bench is horrific and the only reason I'm keeping it is to make my wife happy.

Upon the urging of the agent, Tyler, I sent three pictures of the damage and requested the full refund and expedited shipping of the two replacement parts. The response back baffled me to no end. I was told

"We do apologize for all the inconvenience you have experienced with this. However, at this time we would not be able to issue any further refund on this product. We will certainly do our best to have these items sent out to you, however it may take 3-5 business days for a response on the replacement part availability. If parts are available, we are not able to expedite them and it may take 2-3 weeks for you to receive them and we are unable to expedite the shipping on this."

How on earth can you tell me 2-3 WEEKS when I could easily purchase a new replacement and it would arrive in the 3-4 business days it took for the original to arrive. This is shameless and has left me beyond embarrassed to have trusted your company to provide a gift to my wife for Mother's Day. That is not only ruined but now I wait for an undetermined amount of time because nobody wishes to go the extra step to help someone out.Desired Settlement: Since I now have NOTHING to give to my wife on Mother's Day I am requesting:

1. A full refund on the original purchase price

2. Expedited processing to have a new part shipped out and expedited shipping of those two parts (A & B).

Business

Response:

June 8, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted]r Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with receiving a damaged product from Cost Plus World Market. We were able to provide [redacted] a refund for $84.24, as he requested. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Review: I PLACED AN ORDER ONLINE ON 11/29/14 DRAPERIES. AS SOON AS I PLACED IT I REALIZED THAT THEY WERE THE WRONG LENGTH. IMMEDIAELY I CALLED AND TRIED TO SWITCH THE LENGTH. I WAS TOLD BY CUSTOMER SERVICE REP. THAT I HAD TO CANCEL ORDER AND HE DID THAT WHILE I WAS ON THE PHONE WITH HIM. NOT ONLY DID HE NOT CANCEL IT THEY SHIPPED AND TOOK THE MONEY OUT OF MY BANK. I CALLED TO TRY TO STOP SHIPMENT OF THE ITEMS. THEY ASSURED ME THEY WOULD AND REFUND MY MONEY. I HAVE NOT RECEIVED IT AND IT HAS BEEN 20 DAYS AGO.Desired Settlement: MONEY BACK ASAP

Business

Response:

December 23, 2014 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with placing an order on our website. We have verified that the refund has been processed to [redacted] and also accommodated her a $25 gift card for Bed Bath & Beyond, Inc. for her trouble. As of today, we consider this complaint closed until we can get further information from the customer. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]