Bed Bath & Beyond Inc.

Review: I ordered a product on order number [redacted]. The product received was not correct, and it was returned. The item has arrived back at Bed Bath & Beyond, and I have provided them with shipment information and they have confirmed receipt but will not refund the item.Desired Settlement: I would like a full refund including shipping.

Business

Response:

July 23, 2014 Revdex.comAttention: Stephanie Scharko1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] issue with returning an item that he ordered from our website. We reviewed the situation and confirmed the information we needed and issued [redacted] a refund of $382.49. A supervisor from our call center contacted [redacted] to apologize and make sure he was aware it was taken care of. We consider this complaint closed as we have resolved [redacted] concerns. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

Review: I had order 5 items. The first was delivered within 4 days. A few days after this, I had received confirmation of delivery for the 4 other items, which I had never gotten. I had called to check on the order and was told their would be an investigation on what had happened to the 4 missing items. I was, also, told there would be a follow up from them, which never occurred. Frustrated not hearing back, I called customer service again. They issued a re-order of the 4 items I was still waiting for. Finally, after receiving my packages, I was still missing one item priced at $99.99. I called customer service for the third time and was told the item was cancelled. However, this was done without my knowledge, as I had still wanted and expected the item.Desired Settlement: Still missing item

Business

Response:

June 19, 2014

Revdex.com

Attention: [redacted]

1262 Whitehorse Hamilton Square Road

Building A, Suite 202

Hamilton, NJ 08690

RE: [redacted]

Dear [redacted]

We are in receipt of your complaint concerning [redacted] experience with ordering products through Bed Bath & Beyond. We have been in contact with [redacted] to be sure she understood the following information:

We replaced the missing items from order [redacted] with order number [redacted]. When we discovered the item SKU Number: [redacted] Pure Pink Beige King Quilt Set for $99.99 was no longer available to be purchase and we immediately refunded the money which was $106.86 including tax as of 6/13/14. After discussing the situation with her we sent a $50 gift card for the inconvenience and as a thank you for allowing us to make it up to her. We also sent her a coupon for future purchases.

We consider this complaint closed, as we have accommodated [redacted] with the appropriate refund and replacement products.

If you have any further questions or need any additional information, please feel free to contact me directly.

Very Truly Yours,

Customer Relations

Review: Today June 7, 2014 I entered Bed Bath & Beyond located at [redacted] walked through the store until I got to the right location of what I was looking to buy. The second as I got there the same store person as the past 5 times has asked me if he could help me. On the last occasion I told [redacted] that I did not need his help to shop and she should stop following me around the store. [redacted] did the same thing again and followed me around the store. It did not matter that the store was full and he would be better off helping some else. [redacted] on my last store purchase before today got [redacted] to aid in his watching and following me around the store approach. It did not matter that I asked a different person for assistance he wound continue to follow be. I've bought many items there including my work briefcases made by [redacted]. I bought three if those and use them all the time. I am auditor and have done thousands of customer service jobs before so I know what he is doing is not customer service. I told [redacted] again today to stop following me but he did so any way all the way the the cash wrap. I return items because of this and will continue to do so since he is profiling me.Desired Settlement: I would like this profiling to stop. It is not common business practice.

Review: I went to the bed bath and beyond in [redacted] and the problem is that I went to get a gift card reloaded for $100 and I paid cash for it but when I went to go use it at the bed bath and beyond in [redacted] they told me there wasn't anything on it I wasn't happy with this I been a loyal customer of this company for 7 plus years now and never been so mistreated and disrespected o am not happy with the service I receive from this company and I really need this problem fix I feel like either some error happen or the person who check me out pocket my money which is super unprofessional and that is right at all so I am hoping to get help here before I have tp handle this matter in court and I don't want to do that but I will if I need to again thank you for taken the time to read this and hope to hear from you soonDesired Settlement: I would like a refund of $100 or a gift card in the amount of $100 please and thank you so very much

Business

Response:

July 25, 2014 Revdex.comAttention: [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] concerns about a gift card. We have reviewed the information that [redacted] has provided and without any further transaction information, we are unable to provide a replacement for the gift card he wishes to have replaced. We cannot validate any gift card history with the information he has provided. If [redacted] can provide any further information regarding the transaction we would be happy to take it from there. We have left him with a direct contact of [redacted], who is our District Customer Service Trainer of his local store. We consider this complaint closed until this consumer contacts us again with further information. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

Review: I received two wamsutta dream zone ultra fine queen bed sheet sets for Christmas and both sets have started separating. I called the manager and he said to bring them in and they will replace them or give a store credit. I took them in and showed them and there trying to say there the cheap set when in fact they were 159.00 each set. they sent a refund to corporate store for 69.00 and I told them that they were wrong about the price of the sheet sets and the lady said she didn't care and that's all she was gonna do. I took her back in the store and showed her the exact color, size and set of which I brought back. my set says wamsutta ultra fine 750 thread count and shes trying to give me a cheaper set which was just for the pillow cases. I asked for the main manager and she said he wasn't there. I asked to take my sheets with me and come back but she wouldn't give them back and told me to try another time. I just want my correct sheet set replace or a correct credit for the exact sets that I had. some order code number she gave me that she sent corporate is: plp001 the manager that done this was: Sandra banks Product_Or_Service: wamsutta dream zone ultra fine queen bed stesDesired Settlement: DesiredSettlementID: Refund I want the exact refund, store credit or replacement of the TWO correct wamsutta dream zone ultra fine queen bed sets.

Business

Response:

The customer will visit the store to exchange the merchandise. The Manager apologized to the customer for his experience. Therefore, we consider this matter closed.

Review: Placed online order for roof rake on 2/10/15. Order processed several days later. Payment processed from credit card 2/17/15. I was emailed product shipped on 2/17/15. Shipping label created on 2/13/15 according to Bed Bath Beyond website track your order this was a [redacted] tracking number. The whole process was to take 5-10 business days. Tracking never updated to show item shipped so I emailed customer service again to find out when my item will be delivered. I was told to wait until 2/24/14 if it didn't arrive by then they would investigate. So on 2/26/15 still no item received and emailed customer service again. Got reply on 2/27/15 that this item is out of stock and out of season. They should have not waited 17 days to figured this out! On 2/27/15 I get credit card bill and was charged interest of 19.80% on a product I have never received! I fulfilled my part of contract by paying for product I ordered but they failed to fulfill their obligation on this contract on a product they never shipped but told me they did. They even provided with a tracking number. They want to wait 10 business days (where have I heard that before) to refund my credit card while the interest keeps accumulating. Very unprofessional and a huge waste of a customer's time. I have saved all emails pertaining to this experience if needed I will provide.Desired Settlement: I want the product I ordered and invested 17 days of my time. If I would've have known it was out of stock I could've purchased elsewhere but being that they waited so long to inform me of this detail it is hard to locate this item now.

Business

Response:

March 18, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case#[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with placing an order with Bed Bath & Beyond and the shipping issues that came along with it. Ron F[redacted], an associate from our call center, has been in touch with [redacted] to inform her we issued a full refund as well as accommodated a gift card for her troubles. On 3/11/2015, [redacted] was e-mail a copy of the receipt for the credit put back to her [redacted] As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Review: I made an online purchase on 12/21/2015 and canceled said purchase on 12/22/2015 prior to the goods being shipped. However, despite my 12/22/2015 email asking to cancel the order, my 12/22/2015 phone call requested to cancel the order, phone calls on 1/4/16, 1/7/16 requested to remove the still pending charge and a promise made by account supervisor to back out the pending charge on 1/11/16, They charged me the full amount as of 1/13/2016.Desired Settlement: I want the charge reversed and Bed Bath and Beyond to cover all related overdraft fees in the amount of $104 as of 1/13/2016

Business

Response:

February 10, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding a pending hold and overdraft fees. We have refunded the amount of $144 to his credit card on file. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours, Claire B[redacted] Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The balance was refunded as stated subsequent to the initial complaint with the Revdex.com of New Jersey.

Regards,

Review: I ordered a Kohler Purefresh toilet seat in Round on 7/12/15 [redacted] from Bed, Bath, and Beyond online. The item was less expensive at [redacted] but shipping there was delayed until early August, so I decided to pay more for BB&B's "in stock" item. After entering the delivery window they gave without a shipping notice, I put in a customer service inquiry as to when they would ship the "in stock" item. They finally shipped it (immediately after my inquiry) and a package arrived on the last day of the inquiry. The item did not come in a manufacturer's box (only the retailer's), so I didn't realize it was the wrong item until I took the time to mount it. I was sent the elongated seat, which did not fit. I immediately submitted another inquiry and was told that they shipped the correct (ie, round) item. I submitted a third complaint and they agreed to an exchange. I finally received the correct item last week (and oddly, in the manufacturer's box), but the item was incomplete. It is missing a carbon filter. I have submitted another complaint, but they have not sent out shipping notice on the carbon filter. It has been over a month and I paid for an item I did not receive and cannot use as intended. In that time, the price at [redacted] went down again and is now $53.99 (w/o tax). A carbon filter is $6.99 (w/o tax). I paid $77.93 (including tax)for an incomplete and delayed item. I have wasted now hours of time and trips to a shipping center.Desired Settlement: The company should credit me the difference, as they did not provide an item I paid for in 30+ days. I paid $77.93 (including tax). The item at [redacted] is $53.99 + [redacted] tax (.0825%) = $58.44. The carbon filter is $6.99 + [redacted] tax = $7.57. $77.93 - $53.99 = $24.94. This is the amount I could have saved with a competitor had I known BB&B would not ship the appropriate item in a reasonable delivery window. Since I never received the filter, I have to buy that at a cost of $7.57. The MINIMUM billing adjustment I should receive is $32.51. Since they abysmally failed to deliver the service they claimed to offer, they should credit my entire bill (which I may still contest through my bank). I'd also like an apology

Business

Response:

September 1, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case# [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with placing an order with Bed Bath & Beyond. On August 14, 2015, we have refunded $77.93 and send a filter with [redacted] tracking [redacted] As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: On November 29, 2013, I went to the [redacted], FL location to buy 2 bed frames using a 20% discount coupon. I informed the clerk doing the online ordering that I was moving soon and he told me the merchandise would be delivered in 10 business days. Since I was not getting the keys to my new place until the 12th of the month, I figured this would be fine. Order: [redacted] My first bed frame was delivered on the 5th and 6th. After countless calls to the customer service line (since the website just showed my order was "processing"), on the 15th I was told the order had not shipped yet and she would get the ball rolling. By the 18th I still hadn't heard anything so I called again. This time I asked to speak to a manager who informed me the bed was "custom made" which was why it was taking so long She also said it was being sent directly from the manufacturer so she could not guarantee anything. I explained that this was a Christmas present for my son and , had I known it would take so long to deliver, I would have arranged something else for him. I also explained that we had moved on the 12th and no longer lived at the address it was being sent to. She said she would change the shipping address and issue an additional 20% discount. On December 23, I received a call from my old neighbor saying there was a package outside of our old house. Once there, I realized it was part of the bed. The other part needed to be signed for and was supposed to arrive between 10 am-2 pm on December 24. I waited outside of my old house from 9:30 am until 6 pm when my package finally arrived. When I checked my bank account the next day, the full original purchase price was charged (minus my additional 20%) but it did not reflect the additional 20% the manager said I would be receiving for my trouble.

Dear [redacted],

Thanks for shopping at Bed Bath & Beyond.

Order Date: 11/29/2013.

Order Number: [redacted] Your order is being sent via Standard shipping.

GIFT OPTIONS:

There is no gift packaging on this order..

BILLING INFORMATION:

[redacted] FL 32750

Ph: [redacted]

SHIP TO:

[redacted], FL 32750

ORDER INFO:

The items below should arrive within 2 weeks.

Item: Skyline Full Nail Button Tufted Wingback Bed in Premier Black

[redacted] Ships directly from vendor, delivered in 2 weeks

Color: Black

Qty: 1

Our Price: $769.99

Your Price: $615.99

Total: $615.99

Item: Hillsdale Parkwood Queen Bed Set with Rails in Black/Gold

[redacted] Ships directly from vendor, delivered in 2 weeks

Color: Black/Gold

Qty: 1

Our Price: $769.99

Your Price: $615.99

Total: $615.99

Subtotal: $1,231.98

Shipping: $0.00

Tax: $73.92

Order Total: $1,305.90

Your Total Savings: $308.00

If you have any questions about your order,

please call us at [redacted] (###-###-####)

or email us at [redacted].

Once your order is shipped, we will send you another

e-mail which will include the tracking number(s) for

your order and instructions on how you can keep track

of your order on-line or by phone.

Bed Bath & Beyond reserves the right to hold any order

for a security review. If your order is affected you will

be notified within three business days.

Once again, thanks for shopping at Bed Bath & Beyond!Desired Settlement: The original amount I agreed to pay was $1305.90. I was told I would receive an additional 20% discount on top of this. I request an additional 40% discount because my order was not delivered on time, then it was not delivered to the correct address (due to the delivery time not being correct) it was not disclosed that this full sized bed frame was a custom order and a manager assured me, via phone conversation, that I would receive this discount a 20% discount. The additional 20% I am requesting is because I have to fight for the discount the manager told me I would receive. I also contacted Bed Bath and Beyond regarding the discount issue, before I contacted you, asking for this to be fixed.

Review: On August 3, 2014 I placed a rather large order and it was taken out of my bank account for payment for Online Order: [redacted] . There were a few shipments that came with packing slips of all the items that SHOULD have been in the package itself. Upon inspection, there were numerous items missing! I proceeded to get into contact with the company which were not of any help. They said that they needed additional money to complete the order then they would refund me for the missing items. Well, why would I give a company an additional $288.12 that does not ship orders in their entirety or refund for "missing items in shipment"? I had $336.86 worth of product missing and they have not returned any of it. So, $336.86 plus tax (0.06%) equals a total of $357.07 that should have been refunded to my account but has not been.Desired Settlement: I am requesting to be refunded what is rightfully mine in the amount of $357.07

Business

Response:

January 7, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with recent orders. On December 26, 2014 our manager, [redacted], reached out to [redacted] via e-mail to apologize and to notify her of her refunds as well as a breakdown of the ordering history and anything missing. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

Review: Someone has stolen my debit card number and used it at this location ([redacted]) on 7-15-13 on three different transactions. First transaction is $87.08; second is $87.08 and third is $86.49. I have contacted my card holder and canceled my card; contacted someone at this location. The person I spoke with at Bed Bath & Beyond said that the orders didnt go through because whoever tried to use my card didnt know my billing address. This is $260.65 that my credit card company has already deducted from my account. I did not do this. I tried to pay my bills today and couldnt because someone stole my money! I found page after page on the internet today of the same thing happening to others at this same location! I do not shop at Bed Bath & Beyond! Try looking at this: www.whatsthatcharge.com/bed-bath-beyond[redacted]nj. If that doesnt work, use all caps.Desired Settlement: I want my money back!!!!! All $260.65 of it!!! I dont want them to issue it to my new credit card because I dont want them to have my credit card number! They can contact me directly or they can contact my card holder!!! How is #[redacted] still open when they are stealing peoples money???? This particular store has so many reports of fraudulent charges and nothing is being done?

Business

Response:

To Whom It May Concern:

There were multiple pending authorizations on the customer's card rejected due to AVS mismatch. Credit authorization reversals were processed on 7/16/13 for all of them, which should have restored the funds to the customer's account. If you have any further questions or concerns, please feel free to contact me.

Sincerely,

Review: Bed, Bath, & Beyond recently advertised a place-setting of dishes for 12.99. When contacted, they said they were a clearance item and were sold out. They however, remained on the site despite being "sold out". The following is my correspondence with them:

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 90 days. Thank you for allowing us to be of service to you.

To access your question from our support site, click here

Subject

Product Inquiry 9:00 am CST

Response By Email (Maria) (08/21/2015 09:18 AM)

Dear [redacted],

Thank you for your email. We are sorry for the delay in our response. We have received an unusually high amount of emails, and we want to be sure to address each one in the order that they have been received.

We apologize for any inconvenience this issue may have caused.

The Mikasa® Botanical Bouquet 5-Piece Place Setting is showing out of stock with no date for future availability. Unfortunately with clearance items, availability is limited to while the supplies last.

I hope this information is helpful to you. If you need further assistance please e-mail or call 1-800 GO BEYOND ([redacted] to speak with a representative.

Sincerely,

Maria P.

Customer Service

Bed Bath & Beyond

Customer By CSS Email ([redacted] (08/19/2015 09:43 AM)

Name: [redacted] Order: Site Id: BedBathUS Preferred Contact Method:

email Phone Number: [redacted] Best Time to Call: 9:00 am CST

Customer Email Address: e[redacted] Message: I was

interested in buying six place settings but I am unable to find these

in the dropdown. Clearance! Mikasa® Botanical Bouquet Dinnerware

Flowering herbs curve around each piece creating a beautiful, fresh

look on creamy white porcelain. Mikasa® Botanical Bouquet garnishes

your table with garden-fresh sage, etc.Desired Settlement: Ideally, I would love to purchase six place-settings…I knew when I saw the advertisement it was too good to be true. Advertising as clearance items allows them to dupe the consumer!

Business

Response:

September 24, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] B [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]'s frustrations with purchasing place settings from Bed Bath & Beyond. We have reached out to the buyers of these place settings and to create a special order which is order #[redacted] We have also reached out to the marketing team in regards to removing products that are sold out on the web. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 29 June 2015, I purchased a [redacted] Vacuum from the Bed, Bath and Beyond website for $399.99 on sale, plus a 20 percent off coupon. The final purchase price was 319.99, plus tax, for a total of 332.47. I received a confirmation e-mail from Bed, Bath and Beyond, with an order number of [redacted]. The e-mail said the vacuum would be delivered between 2 July and 8 July. On 9 July, when I had still not received the vacuum, I went to the website to check the status of the order, at which point I found it had been cancelled. I never cancelled it, and no one from Bed, Bath and Beyond had contacted me or informed me it was cancelled, so I called their -800 number for clarification. The customer service rep said that the system for checking online orders was down, so he had no way to help me. He said I could re-order the item, but without being able to confirm it was cancelled, I did not want to re-order.

So, I e-mailed customer service on 9 July asking why the order was cancelled and asking to re-order the vacuum (incident number [redacted]). They did not respond until 13 July. The response was, "Please call the -800 number." And the e-mail said, "Status: Solved." No, the problem is not solved. So, I called the -800 number, and asked about it. She said the order was cancelled because the credit card did not go through, which I am skeptical about, but whatever. I asked why no one called me to attempt to resolve the issue or use another card, and she said she did not know. Then, she told me the vacuum price had gone up to 499.99, from 399.99, and there was no way she could sell me the vacuum at the price I originally agreed to pay for it. Now, I wonder if Bed, Bath and Beyond had no intention of selling me the vacuum at 399.99 and cancelled the order in some sort of bait and switch scheme.Desired Settlement: I just want my vacuum at the price that Bed, Bath and Beyond originally agreed to sell it to me for: 319.99, plus tax. The reason I had to wait to re-order it until after the sale period was over is: 1. Bed, Bath and Beyond did not contact me to inform me the order was cancelled and give me a chance to re-order it. 2. Their customer service rep on the -800 number on 9 July could not access my order because "the system was down." 3. Their customer service rep on the website took over 5 days to respond. I should not be penalized 100 dollars because of Bed, Bath and Beyond's systematic incompetence. I have spent thousands of dollars at Bed, Bath and Beyond over the years, and I will not spend another dollar there ever again. But, I want my vacuum, at the price they originally agreed to sell it to me for; the price I agreed to pay for it: 319.99 with tax. I have e-mail to verify everything I am saying here.

Business

Response:

August 5, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding a [redacted] order. We have reached out to [redacted] with the contact information provided with no response. As of today, we consider this complaint closed. If the consumer wishes to get in touch with us, please have him contact Oscar P[redacted] at [redacted] or e-mail [redacted] If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Business

Response:

Eva A[redacted] at the corporate office of Bed Bath & Beyond reached out to [redacted] regarding the verification of his information. Once verified, the order was released. As of today, we consider this complaint closed. ?If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: [redacted] is my order number. I ordered a Coffee maker from Bed, Bath, and Beyond.com online. Before I ordered, I called and asked if it would be here for Father's Day. I was told YES! I was told if I pay expedited shipping, it would be delivered by Friday June 19,2015. I called Yesterday and spoke with a lady at Bed, Bath, and Beyond customer service. I explained I called and was told if I pay expedited shipping it would be here by Friday, yet when I track it, it has a delivery date of Monday June 22, 2015. That is too late! The lady I spoke with at B,B,andB's customer service supposedly called [redacted] and then called me back. I was told nothing they can do. It will be Monday. The lady I spoke with was dry, rude and could have cared less. She was a very rude and horrible service person. I should not have been told it would be there by Friday , if in fact it would not be. I was lied to and their service is terrible! I paid outrageous shipping to have it by Father's day and it did not happen. No apologies, no make it right, only rude service! Lies and dishonesty!Desired Settlement: The Father's day gift is ruined. I was lied to by Bed, Bath, and Beyond. The service lady I spoke with was completely rude and really did nothing to help. Refund my Money! I will never shop at Bed, Bath, and Beyond again. Refund the Money!!!! Do the right thing. Actually practice customer service. Actually provide Great and exceptional customer Service!

Business

Response:

July 24, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with receiving an online order in-time for the holiday. He spoke to our Supervisor at the call center, Elaine S[redacted] who was able to take care of [redacted] and accommodate a $50 gift card. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations ([redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Ordered the Amy Sia Painterly Duvet Cover Set from Bed Bath & Beyond's website which stated that it included the pillow shams in the description. Received the item and it did not include shams. Contacted Bed Bath and Beyond's Customer Service who informed me that their vendor incorrectly represented their item online and that the shams were not included. They offered me a $15 refund and 20% off the shams along with free shipping... but in the end I'll still be paying MORE money overall than if the shams were included like the description stated here: http://www.bedbathandbeyond.com/store/product/amy-sia-painterly-duvet-cover-set/...⇄ your bedroom with artistic inspiration with the Amy Sia Painterly Duvet Cover SetAbstract watercolor design digitally printed on a soft cotton groundDuvet and pillow shams feature a knife cut edgePillow shams have a covered cord finishFull/Queen set includes: 92" W x 96" L duvet cover Two 20" W x 26" L standard pillow shams200 thread count100% cottonMachine wash100% polyester fillImportedCoordinate with other accessories in the Amy Sia Painterly collection for a complete look (sold separately)Desired Settlement: I would like the shams to be replaced so that I do not have to pay for them, since the description stated that they were included.

Business

Response:

June 8, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with our website’s advertisement being inaccurate. We are working diligently to improve our website and marketing to make sure it is 100% accurate. With [redacted] feedback, we are able to do that towards this product. We have ordered a set of replacement shams and accommodated the customer a $15 corporate check for the inconvenience. Replacement order #[redacted] As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations ([redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased three lamps for my parents anniversary. Two of the lamps were in perfect condition however one was broken. I returned the lamp the day I bought it in order for a new one to be ordered and shipped to my house since I purchased the last two the store had. After waiting 3 days for my package to arrive that lamp turned out to be broken as well. I called and spoke with a manager who did not seem at all sorry and she ordered a third lamp to be shipped to my house. After finally receiving what seemed to be a perfect lamp, the part to put on the lamp shade was missing. It wasn't in the other box either. It came with the original lamp but that was returned to the store. So I made another trip to the store just for them to give me what I assumed to be the old part (called the harp) and it does not fit our lamp. The lamp shade is not stable and therefore moves. Now these were supposed to be an anniversary gift for my parents and it's been nothing but trouble. The employees were nowhere near apologetic. Now I have to make yet another trip in to return the broken harp and get a new one. Something must be done about this. It's a waste of gas for me to be driving up and down. The employees were not even apologetic. As someone who works in retail I would at least offer a gift card or money back or a discount, something for their troubles.Desired Settlement: Not only do I want a part that fits but as stated above I feel as though I should be offered something for my troubles, for the running around I've had to do and for going through three lamps to find one that's in good condition.

Business

Response:

August 21, 2014 Revdex.comAttention: [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted]To whom it may concern: We are in receipt of your complaint concerning [redacted] order where a lamp arrived damaged and did not have the appropriate pieces. We have reviewed this information and had a replacement part sent to [redacted] and we provided a full refund for the lamp in the amount of [redacted]. The appropriate departments have been contacted with this feedback in order to better our ordering process and to improve. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

Review: On November 2, 2013 I purchased a bookcase from Bed Bath and Beyond. There was a defective screw which does not allow me to complete assembling the bookcase. I contacted Bed Bath and Beyond via e-mail on November 2, 2013 regarding this. I was informed to e-mail a copy of my receipt which I did on November 14, 2013. They informed me it would take two weeks to receive the screw. I have yet to receive the screw. I contacted them again and they state they would look into it. Still have not received any notification regarding the defective product.Desired Settlement: I just want the screw so I can assemble the bookcase. It isn't that hard for them to send a screw.

Review: On June 10th, 2013 I ordered several items from Revdex.com online for a party I was having. They still had not arrived the next week so I called and they said they were out for delivery. I called two more times and was told the same thing. On June 20th I received an email saying that the items had been returned by their shipping provider and would like to verify my address before sending them out again. By this time I had already had my party and had to buy the items locally, so I requested that they not be sent again and my account credited since I never received them. I was told that would happen (I have the email correspondence). I waited a week, then another week and the return of my money to my credit card never happened. I called and was told that they couldn't find all of the packages but that they would credit me for the ones they found! She said that the rest of the packages were showing in their system as returned but they could not locate them in order to credit me. I could not believe that they were making me suffer for their incompetency and disorganization. So I waited, and I waited. It has now been 6 weeks and I have only received a credit of $77.96 of my $191.56 purchase leaving $113.60 still owed to me.

I ordered the items because I wanted them and depended on them for my party. The fact that they didn't arrive to me had nothing to do with me. The address was verified correctly. I have called no less than 10 times and have sent increasingly heated emails numbering about 7 by now. I have not gotten a response to even one of them. When I call they say they will check into it and call me back. They have never called me back. I am ready to pursue legal action if I don't get my money back. They are not only ripping me off, but they are ignoring me beyond belief.Desired Settlement: I feel that they should have to pay a penalty for keeping my money this long and causing me so much stress and taking time from me. This is ridiculous!!!

Business

Response:

Spoke to customer to advise we are processing a full refund of $113.60 and also sending a $25 Bed Bath & Beyond as an accommodation. This matter has been resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me, although I am still extremely disappointed that it had to get to this level.

Regards,

Review: Called Bed Bath & Beyond (Revdex.com) to price match a Jura Micro coffee machine that [redacted] and [redacted] had for $400. Revdex.com has a price match program that the manager was glad to match and I placed an order last Saturday.

Come today (Monday) evening I got an email from Revdex.com saying that they will not honor the price match since it the $400 price from [redacted] and [redacted] was an incorrect price. The fact is that [redacted] and [redacted] prices were correct and many have purchased and received items at that price. The price is no longer valid at [redacted] (not third party, the real [redacted]) and [redacted] because they are sold out.

I believe Revdex.com action is very dishonest and the price adjustment program is very deceiving. They are blaming that other had incorrect prices when in fact they were correct prices and many customers have bought items at that price.Desired Settlement: I would like my order to be resubmitted since it was submitted in the correct manner advertised by Bed Bath & Beyond. They should honor my legit order.

Business

Response:

March 18, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with placing an order for the Jura 13626 ENA Micro Automatic Coffee Center. Our Director of Customer Service, Marcia G[redacted], sent her an e-mail to inform [redacted] of the price match errors that were made based off of [redacted] and [redacted]’s pricing this product incorrectly. They have since corrected the price on their websites to $799.99. Therefore, we are unable to price match the unit. Also, in this e-mail we offered [redacted] 25% off the original $799.99 price and to please reach out to us to place the order if she is interested in this discount. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Review: I placed an order online on May 1 around 9:30pm. Saturday May 2 I called to cancel the order and was told my irder had been cancelled and that my card would not be charged. I then get an email saying my card was charged and the shipment was shipped so I called customer service back and was told that they cannot give me my money back until they recieved the shipment back. Shipment was delivered May 13 and I have still yet to receive my refund. It has been 2 and a half weeks sunce they took the money out if my account that they said they were not going to take out! I am very upset by this and have called customer service several times.Desired Settlement: I want a refund and an apology by email.

Business

Response:

July 24, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with an order that was placed online with our Bedbathandbeyond.com website. The customer has been refunding in full and was send an apologize e-mail. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,