Bed Bath & Beyond Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

March 2, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted] Case #[redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

frustrations regarding an order placed online. We were able to issue the customer a full refund and our associate Oscar P[redacted] reached out to [redacted] to update her on the refund.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations [redacted]   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

October 14, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]  Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations regarding a return in the Dublin, CA store. On October 3, Maria went into the store and we were able to refund her the full amount for the coffee maker.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]  
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

You won't provide any information about the process used to identify the purchase. I am not convinced that anyone even truly attempted to do so. Note that I wasn't contacted after the 72 hours I was told to wait; my mother had to return to the store and once again explain the situation to a different manager. I don't believe that a "corporate refund request" was ever even completed.It is disheartening that your company makes zero effort to satisfy what should be a simple request.I will do my part to spread awareness of your misleading policies online, and among my friends and family until I am satisfied that you have lost business equal to or greater than the value of my gift. I am not by nature a vindictive person but the poor treatment I have received really inspires me prevent this kind of frustration in others.

February 10, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]'s...

frustrations regarding a sewing machine. Our representative [redacted] has reached out to Ms. [redacted] via email and voicemail without success to discuss the resolution. As of January 16, a refund was processed to the credit card on file in the amount of $60.27. A replacement was also shipped and delivered on January 26, 2016 fedex tracking[redacted]5. If the customer has any further questions or concerns, please have [redacted] call [redacted] and ask for [redacted] for further assistance.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations [redacted]   [redacted]

August 5, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]'...

frustrations with a return sent to Bed Bath & Beyond. As of August 1, 2016 a refund was processed for $191.92 which is the remaining amount owed from her return. A separate transaction was made on 7/13 for the refund of $43.42. Totaling $235.34.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

August 5, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:      [redacted]   Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]...

frustrations regarding a [redacted] order. We have reached out to [redacted] with the contact information provided with no response. As of today, we consider this complaint closed. If the consumer wishes to get in touch with us, please have him contact Oscar P[redacted] at [redacted] or e-mail [redacted] If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

December 23, 2015 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding...

a shipment of jars. A replacement order was created Order #[redacted] ffor 10 jars. We have also inquired with a local store to see if this is something that can be ordered regularly to supply the customer.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] B[redacted] Customer Relations [redacted]   [redacted]

July 24, 2015 Better BusinessBureau 1262 WhitehorseHamilton Square RoadBuilding A, Suite202Hamilton, NJ 08690 RE:      [redacted] Case #[redacted] To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrationswith an...

order placed with Bed Bath & Beyond. A full refund has been issuedfor the product and as per [redacted] we did not process a replacement for theorder.  As of today, we considerthis complaint closed. If you have any questions or need any additional information, pleasefeel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations ([redacted]

April 12, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted] Case # [redacted]   To whom it may concern:   Our Regional Customer Service Manager, Brian M[redacted], has been in...

touch with the customer to discuss arrangements for future returns. If for any reason customer has any additional concerns, he can reach out to Brian M[redacted] moving forward at his home store [redacted]. This customer is also Complaint ID [redacted] & [redacted]   As of today, we consider all 3 of these complaints closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations ([redacted]   [redacted]

September 26, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted] Case #[redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted] frustrations...

regarding an interaction in our El Paso,TX Bed Bath & Beyond. On September 12 our District Customer Service Manager, Lori, spoke to * where she had the coffee maker shipped to her the next day. Also, for the inconvenience, Lori sent her some coffee and tea as well as an accommodation.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

February 17, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations regarding a replacement gift card. As of 2/10/17, our eService Supervisor Cesar P[redacted] completed a balance transfer for the gift card and mailed out the new one to the customer. Thank you for bringing this to our attention.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

July 24, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:      [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with...

an order that was placed online with our Bedbathandbeyond.com website. The customer has been refunding in full and was send an apologize e-mail.  As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This complaint has been resolved. The company has honored their price and they have shipped the item to my house and I am satisfied.