Bed Bath & Beyond Inc.

March 10, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690  RE:         [redacted] case#[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations with returning a [redacted] filter in one of our stores. We have issued a complete refund and accommodated [redacted] a $20 gift card for the inconvenience. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

May 12, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   Case # [redacted]               To whom it may concern:...

  We are in receipt of your complaint concerning [redacted] frustrations regarding the puchase of a Moka Express. On 4/25/17 we refunded the amount to the original form of payment. On 4/30/17 the customer confirmed they amount hit her account. A gift card accommodation was also sent. We are so sorry for the inconvenience this has caused the customer and thank you for bringing this to our attention.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

November 24, 2014 Revdex.com [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690  RE:         [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint...

concerning [redacted] issue regarding a coupon not applying to her online order. We have accommodated [redacted] a $30 gift card so that she can apply it towards any future purchase through our company.  As of today, we consider this complaint closed.  If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]  
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I lost my receipt. I have clearly stated that to the area manager and store manager. We travel to 3 or 4 states a week and I'm not sure what state we bought it in. I just know we purchased about a month ago. Either way the area manager has verified that he watched the video footage and saw me bring the item inside the store. So if you do not want to help me with an exchange then fine return my already paid for merchandise that [redacted] clearly checked on hand counts and it has proven this item does not belong to you. I do not consider this case closed as I am out my $180 sheets that I have already purchased. I would like a store credit or the return of my sheets immeaditely.
Regards,
[redacted]

March 3, 2017   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]    Case # [redacted]
* To whom it may concern:   We are in receipt of your complaint concerning...

[redacted] frustrations regarding a return in the Lincoln Square, Bed Bath & Beyond. The customer has been informed that in order to return this item, he must provide a proof of purchase. Without a proof of purchase, the item cannot be returned. If the customer would like to discuss this complaint further, please reach out to Mitchell Q[redacted] at [redacted] or [redacted]. Thank you for bringing this to our attention.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]   [redacted]

Complaint: [redacted]
I am rejecting this response because:Even if it is a fraud it is still under their name. I wasted a lot of time as did everyone else sent it to. They should have some kind of security measures in place as do other large companies. I feel I am entitled to the offer as listed under Bed Bath and Beyond Inc.
Regards,
[redacted]

July 24, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:      [redacted]  Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]...

frustrations with receiving an online order in-time for the holiday. He spoke to our Supervisor at the call center, Elaine S[redacted] who was able to take care of [redacted] and accommodate a $50 gift card.  As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations ([redacted]  
[redacted]

September 5, 2014 Revdex.comAttention: Stephanie Scharko1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:         [redacted]  Case # [redacted] To whom it may concern: We are in receipt of your complaint...

concerning [redacted] store credit. Our associate, [redacted], reached out to [redacted] to further assist her. [redacted] went ahead and sent a gift card to replace the store credit she was having issues using. On 9/2 we received confirmation from the customer that that gift card was received. As of today, we consider this complaint closed.  If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]  
[redacted]

March 30, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

frustrations regarding a vanity set order which was never received. On February 29, 2016, [redacted] was refunded for the purchase.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations ([redacted]   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

September 5, 2014 Revdex.comAttention: Stephanie Scharko1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:         [redacted]  Case # [redacted] To whom it may concern: We are in receipt of your...

complaint concerning [redacted] over draft fees for a purchase made with Bed Bath & Beyond. Our eService Manager, [redacted] has reached out to [redacted] via e-mail with no response. The telephone number [redacted] provided is not the correct number. In order to assist we need further information from the bank that these overdraft fees took place. As of today, we consider this complaint closed. If [redacted] reaches out to us again with the correct documentation, we will gladly provide a resolution.  If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]  
[redacted]

April 26, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted]   To whom it may concern:   We are in receipt of your complaint concerning Katharine R...

Morgan's frustrations regarding a refund. As of March 29, 2016, a refund was issued to Miss Morgan. If she still has further concerns regarding this incident, please contact 1-800-462-3966.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       [redacted] Customer Relations [redacted]   [redacted]

May 18, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE:      [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding...

an email/promotion regarding a $75 gift certificate. This promotion is not from Bed Bath & Beyond, Inc. and is fraudulently advertising with our name. [redacted] has blacklisted the site and they are working diligently to investigate and to have it removed entirely. Bed Bath & Beyond is not affiliated with this promotion As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours,   [redacted] Customer Relations [redacted]  
[redacted]

The dispute is resolved.  Bed Bath and Beyond credited the refund back to my credit card.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

March 18, 2015
 
Revdex.com
1262 Whitehorse Hamilton Square Road
Building A, Suite 202Hamilton, NJ 08690
 
 
RE:        [redacted]   Case #[redacted]
 
To whom it may concern:
 
We are...

in receipt of your complaint concerning [redacted] frustrations with an empty package she received from her recent Bed Bath & Beyond order. [redacted] was refunded $127.14 on 3/7/15. A replacement order was not made, as [redacted] requested.
 
As of today, we consider this complaint closed.
 
If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, 
Claire B[redacted]Customer Relations [redacted]  
[redacted]

September 26, 2016   Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690   RE:      [redacted] Case # [redacted]   To whom it may concern:   We are in receipt of your complaint concerning [redacted]...

[redacted] frustrations with placing an order for a Keurig coffee machine. We had our District Customer Service Manager, Lori, reach out to the customer and a replacement order was processed and sent to the customer.   As of today, we consider this complaint closed.   Please do not hesitate to contact me if you have any additional questions.   Very Truly Yours,       Claire B[redacted] Customer Relations [redacted]  
[redacted]

September 1, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE:      [redacted] Case# [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations...

with placing an order with Bed Bath & Beyond. On August 14, 2015, we have refunded $77.93 and send a filter with [redacted] tracking [redacted]  As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  
[redacted]

March 18, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ...

08690                                     �...⇄ RE:         [redacted]  Case#[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with placing an order with Bed Bath & Beyond and the shipping issues that came along with it. Ron F[redacted], an associate from our call center, has been in touch with [redacted] to inform her we issued a full refund as well as accommodated a gift card for her troubles. On 3/11/2015, [redacted] was e-mail a copy of the receipt for the credit put back to her [redacted] As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]  
[redacted]