Bed Bath & Beyond Inc.

Review: I placed an order online for a product. I only authorized Bed, Bath, and Beyond to withdraw from my checking account, once, for a total of $61.48. After reviewing my bank account information, Bed, Bath and Beyond withdrew $61.48 twice out of my account. I contacted customer service on 10/23/13 and they notified me that this has happened quite often over the last two days and they would send a note to their supervisor to fix the problem and the supervisor should contact me the following business day via email or phone. My account still has not been credited for the $61.48, nor have I been contacted by any one from the company to resolve the problem.Desired Settlement: I wouldn't even call it a refund, Bed, Bath, and Beyond stole $61.48 from my bank account and I want it back.

Review: I purchased bedding in [redacted] NY store to be shipped from Bed Bath and Beyond Warehouse to my home. The item that arrived was not as described by Bed Bath and Beyond Sales Representative. It was very poor quality and I returned the item using the prepaid shipping label included in my order. (Order #[redacted])

My wife called Bed Bath and Beyond on 7/10/2013 (###-###-####) and was informed by [redacted] that a check has been issued for the amount of$111.27 and I will receive it in 4-6 weeks.

My wife called back again on 8/12/201 and was advised by Bed Bath and Beyond they will check into it and call me back. I never received any communication.

I called Bed Bath and Beyond on 9/10/2013 and was told they don't know what has happened. They can not confirm or deny if a check was ever mailed, and could not provide me an estimated time to resolve the issue.Desired Settlement: I want a credit placed on my debit card account for the full amount owed. $111.27

Review: I have emailed Bed Bath & Beyond twice to take this address off their mailing list. I emailed them on 9/1/15 and on 10/7/15.They have not complied. I now consider that I am being harassed by Bed Bath & Beyond. I would like them to take this address OFF their mailing list.Desired Settlement: I would like them to take this address OFF their mailing list.

Business

Response:

November 23, 2015Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690RE: [redacted] Case#[redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted] concerns regarding removal of his e-mail from our marketing. We apologize for not responding to his original requests to be removed. On November 23, 2015 the email address [redacted] has been removed from receiving emails from Bed Bath & Beyond. Please allow 1 to 2 weeks for this to take effect.As of today, we consider this complaint closed.If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The complaint was filed because mail is being sent to the address mentioned in the original complaint. The email address is NOT the issue!STOP sending mail to the street address mentioned in the complaint!!

Regards,

Business

Response:

January 27, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] concerns regarding being removed from the mailing list. I misunderstood the initial complaint, and I agree with the objection. In order to get this address accurately removed from our system, we need to know exactly as the name and address appear on the mailings, or the removal will not be successful. Please provide the information and I will address immediately. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours, Claire B[redacted] Customer Relations [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As your earlier message stated the below"We are in receipt of your complaint concerning [redacted] concerns regarding removal of his e-mail from our marketing. We apologize for not responding to his original requests to be removed. On November 23, 2015 the email address [email protected] has been removed from receiving emails from Bed Bath & Beyond. Please allow 1 to 2 weeks for this to take effect.As of today, we consider this complaint closed."You stated to me that you considered the case closed, so I threw away all the mailings I had been sent from your company. You indicated to me that you were NO LONGER GOING TO DO ANYTHING, so that is NOT my problem. Since YOUR COMPANY INDICATED the CASE WAS CLOSED, I no longer have the information.

Regards,

Review: I am terminally ill & I did all my Christmas shopping via the internet & Bed Bath and Beyond is the only company that failed miserably. On December 6th, 2014 I placed an order with BedBathBeyond. I ordered several items, one was a Bamboo Tea box (presently still being sold online for half the original price!). BedBB sent me a completely different item...a cheap red laminate box with painted plastic hardware... the Bamboo tea box is blond wood, modern with no hardware. You can go online to see a picture of the bamboo tea chest still being sold to this date. I immediately emailed BedBB when I received the wrong item...an item I did not order! My email of 12/10 was answered by a person identifying herself as "Director of Customer Service, Marcia G[redacted]. She apologized via email and stated that they shipped me the correct item. I received said shipment Saturday 12-13-2114, they sent me the very same wrong RED laminate box NOT the bamboo box I ordered, wanted, and paid for. My blood pressure was through the roof. I emailed them on Monday morning 12-15-2014 to tell them of the incomprehensible double error. I received an email with boilerplate "we are sorry..." but no action, I sent a third and final email on 12-22-2014 and again received same boilerplate "we are sorry", but they have not sent me the bamboo tea box I ordered and paid for (The box is now being sold for 1/2 price so they should send me two boxes, or the 1 box and a refund of half the price.) They ruined what might have been my last Christmas and they think they can get away with it because I'm not well enough to fight them. I also want them to pick up the 2 red laminate boxes that I did not order...they are still in their original shrink wrap, unopened. I am also filing a complaint with the Federal Trade Commission as Bed Bath Beyond is guilty of bait and switch on the Bamboo tea box, and on the box of "50 Wine corks" they are guilty of false advertising (30 count not 50)...no space leftDesired Settlement: At this time I want the Bamboo Tea box I ordered with a price adjustment (refund 1/2 price) because it is now being sold for 1/2 price I paid...or send me 2 Bamboo boxes. A sincere apology would be the proper thing to do but you can't get people to do the right thing. I can forward to your office copies of the emails sent/received if you provide me with an email address. Also BedBathBeyond used "Incident #[redacted].

Please help me to get my BAMBOO tea chest (and to get someone to pickup the red laminate eyesores they sent...they literally bring me to tears of frustration having to see them sitting on the table everyday.) I have been kept waiting well over a month...time is precious. Please help me if you can.

Thank you for your time! [redacted]

Business

Response:

February 4, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with placing an order with Bed Bath & Beyond. We have issues a complete refund and are working with the vendor directly to get the customer the correct product. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Please Do Not Consider Matter Resolved!

Review: I, [redacted], placed an order online on 6/22/2015. However, before I submitted payment I got on the online chat help. I received an email coupon for 20% off that wasn't showing up in my cart. I was told to make the purchase and that my order would be revised before money was taken out of my account. My total before the discount was $105.73. The correct amount with the discount should have been $84.58. The amount deducted out of my account was $105.73 and Bed Bath & Beyond won't refund me my money.Desired Settlement: I would like a partial refund of $21.15, the amount of the discount that I was told to be awarded.

Business

Response:

June 24, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]’s frustrations with receiving her 20% discount from her order and as well as getting the refunded amount. We reached out to [redacted] to go over her account and we have sent her a $25 gift card for the inconvenience. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had this store credit with this company. I even had the receipt of what I purchased. The store credit says original receipt is required for refunds so I have both things. The store credit and receipt. I have tried three times to use it and they didn't have what I wanted. I asked if they could just give me a refund and they said I had to get a store credit. They assured me it was good forever and wouldn't go bad. I gave it to a friend to make a purchase and they wouldn't honor the store credit.Desired Settlement: I would like a refund of $21.62.

Business

Response:

September 5, 2014 Revdex.comAttention: Stephanie Scharko1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] store credit. Our associate, [redacted], reached out to [redacted] to further assist her. [redacted] went ahead and sent a gift card to replace the store credit she was having issues using. On 9/2 we received confirmation from the customer that that gift card was received. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

Review: On Mar. 18’12, I went to BB&B to return 3 unopened [redacted] pots. The store manager gave me a ticket to receive a check once the items have been looked at by [redacted] On Apr. 12, I received a disturbing call from [redacted] He accused me of lying and harassed me with a many personal attacks due to the numerous store credits I acquired over the past decade. It was verbal harassment, derogatory/vulgar comments regarding my personal lifestyle, status, monetary/other means of my protected status personally. He pointed out that I get really nice gifts and he asked me to provide him my credit card statements to prove to him on all the expenditures I had with BB&B. I told him that I have changed my mind on [redacted] kitchen appliances and wish to purchase another brand such as [redacted] or other brand. My numerous relocations are due to job relocations, so I don’t have access to all my personal items. Then he questioned why I have the same DMV DL #, etc. He called me a liar and told me that he’ll note on my store credit account that I can NOT shop or return anything at any BB&B. I asked for his manager’s number; he gave me the [redacted], which puts me in a goose chase, going around and around and back to square one. (he was yelling at me, and I told him to please stop yelling and that he’s calling me at my work phone, and that I had to run to a meeting, repeatedly and finally hung up. When I went to pick up the items that he declined to let me return, the MOD gave me the items and made an uncomfortable comment that “we were warned about you." I asked for [redacted] manager phone number, but was ignored. The items I tried to return were put back incorrectly, boxes ripped/damaged. I escalated this situation on Jun. ’11 to Corporate but no response. On 10/30/12, [redacted] asked me to fax [redacted] over the receipts & associated letters so he could issue me a check but never heard from him (left messages)or received my check as he promised.Desired Settlement: Store credit total of $1,732.96 refunded via a physical check.

Please refund a check of $1,732.96, which is the total amount of the accumulated store credits throughout the decade I’d acquired. I can’t believe a Revdex.com accredited company can take away a customer’s store credit. What if I’ve already made my purchases already? This is NOT right!

Business

Response:

To whom it may concern:

We are in receipt of your letter concerning [redacted] experience with Bed Bath & Beyond and her request for a check. We would like to look into the situation further by escalating to a higher level of management than [redacted] originally worked with. We have reached out to the appropriate person and they will be in touch with [redacted] in the near future.

If you have any further questions or need any additional information, please feel free to contact me directly.

Very Truly Yours,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: this has been unresolved through their management business headquarter already for over a year, thus I do not want any more undue stress over this matter. I would appreciate to receive the check in the amount that I have credit with Bed Bath & Beyond, and move beyond this unbelievably dissatisfied customer service experiences already (and I wouldNOT recommend BB&B).

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I'd declined the response given for resolution from Bed Bath & Beyond to contact me. But received 2 phone calls on Friday, May 2 from two different extensions [redacted]) from [redacted]r harassing me, and told him that I'm hanging up. And Within half hour later, received another call from their [redacted]

Please document this info and request that [redacted] stop harassing me. All I request is What is rightfully mine, my full refund in the amount stated in my complaint file and not any less.

Review: I made an order on 2/9 for a [redacted] Tri-ply pots & pan set. According to Revdex.com website, I would receive a free $50 giftcard with a [redacted] purchase of over $300 in 6-8 weeks. On 4/20 I called to check because I still had not received it. Cathy at customer service said she didn't see where it had been shipped and that she would escalate it and it would be to me shortly. She even sent me an email to confirm my address. Perfect resolution- except it's been ANOTHER 3 weeks and I STILL haven't received it! I called today and another girl said that "it takes a while and I need to give it 6-8 weeks!"At this point I feel like I'm getting the run-around and that I shouldn't hold my breath to ever receive this thing. Half of the reason I chose to buy this set from here was because of this $50 rebate. Without it, the set was cheaper at other places. The fact that they expect me to wait 16 weeks for this rebate is ridiculous and makes me wonder how many people will never receive their rebates because they won't take the time to call and complain- this is false advertising!Desired Settlement: The rebate should be overnighted to me. At this point I have waited 12 weeks for this rebate that was supposed to be sent to me automatically & I should have received 4 weeks ago!

Business

Response:

June 8, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with the $50 gift card she was promised with her [redacted] order. Munraj C[redacted], Manager at the call center, reached out to [redacted] directly to provide an order number for the $50 gift card. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a [redacted] bottle filter for $7.99 plus tax a couple months ago. I never used it and tried to return it yesterday to my local Bed, Bath & Beyond. It was never opened and had the price marked clearly on it. I was dealing with a family issue and couldn't get there to return it sooner. The lady said they couldn't return it without a receipt and would only offer me $2.55 minus 20% as a return. I paid $7.99 plus tax and should get that amount back if Bed, Bath & Beyond values me as a customer at all.Desired Settlement: I should get the $7.99 plus tax back if they ever want me back as a customer again. I do not want store credit, as I question going back there after this incident. They used to be a store that valued their loyal customers, but I guess that has changed.

Business

Response:

March 10, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] case#[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with returning a [redacted] filter in one of our stores. We have issued a complete refund and accommodated [redacted] a $20 gift card for the inconvenience. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: BBS 156 [redacted]Date: 10/6/2014I write to report performance issues with a local retailer Bed Bath & Beyond. Precise delivery information was given in person with a manager at the store In spite of the clear guidance the carrier opted to leave the purchased item at a different place... exposed to weather.The package was supposed to have been picked up several days ago and this day I return home to find a different box left out in the rain just as before. On Monday Oct 20th I had already decided to end the transaction and demand a refund. There has not been a reply since. Additional support material is availableDesired Settlement: Refund and removal of the latest package delivery

Business

Response:

November 24, 2014 Revdex.com [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] issue regarding delivery confusion with an order that was placed in a Bed Bath & Beyond store. We have sent a check to Maurice in the amount of $50.75 as well as a gift card accommodation. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

Review: Hello Revdex.com, below are just a couple of the emailed inquires sent to Bed Bath Customer service Management, ( Please note, that my Email tracking service gave me full confirmation with Date and Time, that all 4 of my emailed inquiries were Delievered and Read by Bed Bath Customer service.) Still no response at all.

On Fri 6-6-14 10;16am, I even called and received [redacted] direct voicemail, and left a direct voicemail with Bed Bath [redacted]/Chief Operating Officer at [redacted], regarding the problem with his untrained, unprofessional Customer Service Staff.

As of today , Wed 6-11-14, he has not even bothered to help or respond.

So it is very easy to see why this company has D- RATING with the Revdex.com, obviously, their upper Management does not care or value their customers, so why should the bottom desk level customer service team care. Just very poor management!

Thanks for your help Revdex.com!

( 6-5-14 3rd Follow up email , but still no response at all) [redacted] & [redacted],

This is now my 3rd follow up email to your online customer Team, regarding defective item received below that I would like replaced. My Email Tracking program has even confirmed documentation that all of my emails were indeed delivered and read by you staff each time, but they failed to respond or do anything.

Please advise asap if this is the way you guys train your staff to treat paying customers of B & B/ Please advise a resolution asap, or we will have to involve the appropiate Consumer agencies to get involved.

(Orig 6-2-14 Email To Bed Bath Customer service Management)

Hello Bed Bath Customer service Management,

Myself and my wife received and love these lights, however , the Purple one we received is defective, even after getting full sun all day as the others, it barely turns on for a few minutes then dies completely, we have tried recharging and changing the battery etc, same result. Please advise.

Thank you for helpDesired Settlement: Since as a longtime paying customer of Bed Bath and Beyond , and their lack of care attitude, and extremely poor service has cost me so much time and frustration, at this point, the Bed Bath Corp office, should not only replace the Unchecked, defective merchandise sent to me, but also issue a full refund of this small entire order, and then some.

Business

Response:

June 27, 2014

Revdex.com

Attention: Stephanie Scharko

1262 Whitehorse Hamilton Square Road

Building A, Suite 202

Hamilton, NJ 08690

RE: [redacted] Case# [redacted]

To whom it may concern:

We are in receipt of your complaint concerning [redacted] experience trying to contact us about solar umbrella clip lights. Our Customer Service Manager, [redacted], has been in contact with [redacted] and apologized for the experience and we would be happy to take care of his concerns immediately.

We consider this complaint closed because we gave [redacted] a full refund as well as replacement lights that will be shipped directly to his home.

If you have any further questions or need any additional information, please feel free to contact me directly. Very Truly Yours,

[redacted]Customer Relations [redacted]