Bed Bath & Beyond Inc.

Review: We purchased a [redacted] Espresso Machine [redacted] a bit over a year ago that caught on fire and damaged our granite countertops... this happened back in december..we had made a call t o [redacted] to request a refund and they told us that the store had to give the refund all they could do was replace or repair the machine.we sent the machine to [redacted] and 3 months later we received a brand new machine in retail box..we first went to the [redacted] store in [redacted] and they treated us like we were criminals and tried to take our machine and give us some kind of nonsense paper saying they would research the purchase....then we decided to take the machine back because why should I trust you with my 3000$ espresso machine for all I know u will take it from me and say I stole it because I didnt have the proof of purchase for it. I came home and found a [redacted] transaction statement with the purchase amount on it that didnt say much but did come to the correct total from your company and we went back to store #[redacted] where the ASSISTANT manager [redacted] said they needed more information for a purchased over a year old..we had the shipping box showing it came from [redacted] not more than a week ago as a replacement..and we also showed the the [redacted] transaction pdf ..she basically called us liars and thieves and this is an outrage..you people arent following your own store policy...the policy clearly states that a refund or exchange would GLADY BE GIVEN NO MATTER WHAT..and payments paid via [redacted] would be given in the form of a merchandise credit... and so far all we get is being harassed and discriminated against. .. this is digusting and appalling and people act like this is such a big deal to take back..if I wouldve know better I shouldve pressed charges against your store when the unit caught on fire and returned the machine in its state the way it was before calling the manufacturer.instead I decided to have it replaced befor returningDesired Settlement: FIRST OF I WOULD LIKE A SINCERE APOLOGY FOR TREATING ME LIKE SOME KIND OF STREET THUG, 2ND I WOULD LIKE THE FULL AMOUNT ON A STORE CREDIT AND THE MACHINE TAKEN BACK, THEN I WOULD LIKE REIMBURSEMENT FOR MY GAS AND TIME WASTED TO DEAL WITH YOUR THUGS IN YOUR STORES HOW BADLY THEY TREAT PEOPLE AND MAKE THEM FEEL LIKE DIRTY WORMS..LEARN HOW TO TREAT YOUR CUSTOMERS WITHOUT US YOU DONT HAVE A COMPANY THAT WILL STAY IN BUSINESS.

Consumer

Response:

Please cancel my complaint I have resolved the issue with the manufacturer thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Bed Bath and Beyond recently allowed fraud to my credit card by allowing a $300+ charge to my card, every 72 hours, for products that were being shipped to all different addresses, none of which are mine. After speaking with [redacted] I now know that anyone can [redacted] "bed bath and beyond #[redacted]" and see allll the fraud that they are harassing consumers with. Bed Bath needs to address this and do something about it. Inside of 10 days I had more than $3,000 of merchandise charged to my card, delivered to addresses (where these thieves intercept packages to then return them for credit!) before one elderly gentleman called Bed Bath to say he didnt know who I was, and so why would I send him a $340 toaster oven!! Bed Bath and Beyond MUST address this issue! I actually had an account with them, so alas, they could have checked and noticed A) My email address didnt match ANY of the ones on the orders, and B)the addresses were random. The obvious was that every 72 hours they had a charge using my name and address. This is a terrible travesty to the american consumer! They have not contacted me at all, except when the original fraud was detected.Desired Settlement: Bed Bath and Beyond needs to absolutely be responsible for these frauds and not go on knowing that this is happening, just turning a blind eye to it. MY name with Bed Bath and Beyond must be clear of any fraudulent activity. I would like a phone call from their supposed Fraud Dept with an explanation.

Business

Response:

On 7/26/13, [redacted], Manager/E-Commerce Fraud Department, spoke with the customer. She was pleased that we reached out to her, but was concerned that so many charges were made to her card. All of the orders placed with her card used her correct billing information including the phone number that she used on previous legitimate orders and all were authorized by her bank (the email address was different, [redacted] instead of [redacted] but both include her first & last names). The customer was assured that we are looking further into it to determine if there is anything we can do differently in the future. She seemed to be satisfied after the conversation with[redacted]. The csutomer was given [redacted] direct contact information in case she chooses to file a police report.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: on 12/1/15, I went to this store to purchase curtains. They did not have the right sizes I needed so the sales rep had to assist me with ordering them online. I inquired if they could be delivered to the store to be picked up but this was not an option. The only option was for the items to be delivered to my home. I live in a condo complex on the 2nd floor. The sales rep had informed me that I should receive the items within 3-5 business days, possibly sooner. After a week of not receiving my shipment, I called the store and spoke with a Manager (Rob), who had informed me that if I didn't receive the items in a few days, I could come into the store and they would replace the items. After a month of arguing with the post office and being misinformed about filing a claim form online, I still never received the items that I purchased and the post office states there is nothing they could do. I went back to the store, but unfortunately I spoke with a different Manager who stated that they couldn't replace the items without an exchange and there is nothing they could do. Well, I guess this is very poor business and the public needs to know!!!Desired Settlement: I would like for the items to be replaced and if not willing to replace the items, then I would like a refund.

Business

Response:

January 27, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding her experience in the Matawan location with curtains. Our District Customer Service Manager, Christine Kr[redacted] has been in touch with [redacted] and Christine had an order placed for the panels to be shipped directly to the store. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours, Claire B[redacted] Customer Relations ([redacted]

Review: This has been going on since mid June. I first went in the store and they were unable to find the registry, so I went home and found it immediately online. I bought the gift and checked in with the bride to make sure the address she had listed was correct as they recently moved and due to privacy the address wasn't listed on my end. She had updated it online long before the order was placed, so I went ahead with the purchase. I let her know when she would receive it, once I received confirmation. A couple days after the date it was supposed to be received she let me know it hadn't been delivered. I called and they said the address was never updated on their end and it was delivered to their old house. First they wanted me (doesn't live in the area) or the bride to stop by their old house and try to recover from the new owners, which I quickly said no as that would be unsafe! Then they said [redacted] would try to recover but if they couldn't I would personally "have to take the loss" since it was a lose lose situation for both myself and BedBathBeyond. I was in shock. I then asked to speak with the manager and after 20 minutes on hold she came back and said I would get a full refund since I hadn't done anything wrong. She stated it would take 14 business days for me to see it on my card and I waited patiently the 14 days. On August 4th, I called to check on the refund and they had never processed it but just stated it was paid and closed the order. They the backtracked and said I would receive the credit in 2-24hrs. I checked back in today as 24hrs. passed with no credit to my account and she told me nothing had been done. That they are now needing to speak with the intended recipient again. This is taking time out of both of our days for a products neither of us received nor need anymore. She told me I would now see it on my card within 48hrs however I am feel like I'm in a never ending cycle of waiting the days and then seeing nothing done and having to call again.Desired Settlement: I would like the full refund back on my card ASAP.

Business

Response:

August 17, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted]r Case# [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding a recent order delivered to the wrong location. As of August 5, $57.34 was refunded back to [redacted] ending in [redacted] As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is somewhat satisfactory to me.

Review: I placed an order online rather than go to the store & use a 20% off coupon for convenience. Order # [redacted]. I ordered a simple human pet food storage container. Item # [redacted]. To my shock, I get home tonight to a dining table on my doorstep. It's in a box from its manufacturer (not in a bed bath box). The box is open on the top & looks like it's been reused. I can see since the top is open that it is a table. Attached to the box is a packing slip that says I ordered a food storage container, but the person in the warehouse must have been drunk. Instead of sending the item I ordered, they sent a completely different item. To make matters worse, the item they sent is heavy & awkward. It's too large to take it anywhere & too heavy to bring inside.Desired Settlement: I request:

1) someone needs to come pick up this table from my doorstep since I never ordered it at Revdex.com's cost, not mine

2) I am taking no responsibility for this table while it's on my porch. It's too big & heavy to bring in & I work during the day.

3) I want the item I ordered. The simple human pet food container item # [redacted]. I want it rushed.

4). I want a credit of 20% off my entire order. This is what I would have gotten in store. I ordered online for convenience which was taken from me thru this massive screw up.

5) I want a supervisor to call me & explain what happened & ensure me the warehouse person was spoken to. Otherwise, I can never order with them again.

Business

Response:

November 14, 2014 Revdex.com [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] order mix up. We have went ahead and sent a replacement order ([redacted]) which was created on 11/4 and a call-tag was placed to pick up the incorrect item (call tag # [redacted] ). Incorrect item was picked up on 11/5 and arrived in NJ on 11/11/14. We also accommodated the customer 20% discount for the inconvenience. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: on 11/11/13 I placed 1 order to bed,bath&beyond over the phone w/ [redacted],ext.[redacted].unbeknownst to me she placed 2 orders,billed me for 20rders and the

me she placed 2 orders,charged me for 2 orders and the 1st order was incorrect. the incorrect order # was [redacted],shipped to me on 11/13/13. I didn't open package,wrote return to sender and called [redacted],my credit card company and bed,bath & beyond to refute the charges. I was told by my credit card company the charges were still pending.on 11/14/13 the correct order#[redacted] was delivered and I accepted it. on 11/15/13 I again called [redacted],found out the charge for order#[redacted] was posted.it is now in the refuting process for [redacted] spoke to them on 11/15/13. when I phoned bed,bath &beyond immediately afterwards to confirm the credit to my charge card they had no records of [redacted] speaking with them. in fact I had 2 employees disconnect the call when I requested to speak w/ a manager. one was named [redacted].I have spent 3hours of phone calls to bed,bath &beyond to no avail.can you kindly resolve this messy situation? finally on 11/13/13 [redacted] a manager mistakenly assurred me I wouldn't be charged for order#[redacted]. also on 11/15/13 [redacted],ext.[redacted] ,a manager informed me my credit card company had not spoken to them.I beg to differ,told him so & informed him I was writing this report. this report is my only recourse.Desired Settlement: all i'm requesting is a credit to my [redacted] for the returned order#[redacted],which I never requested,was mailed and returned to sender.

Review: I received 250 dollars as wedding gift, but do not shop at this store. When my husband went to redeem its value, he was told by the Mountain View Store that they would not redeem it for cash. When he went to purchase gift cards at the BB and B store for stores that we actually shop from, he was told he couldn't do that either. [redacted] law prohibits restricting in store purchases of any kind with a gift card belonging to the store. I want to shop at this store less than ever, and want the gift cards redeemed for cash, or to be allowed to purchase what we choose to purchase in the store including gift cards to OTHER stores or services.Desired Settlement: The gift card redeemed for cash or to be permitted to purchase gift cards with our gift card as per ** law.

Business

Response:

September 1, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning Shannon Johnson’s frustrations with using a Bed Bath & Beyond gift card to purchase a third party gift card. Our District Customer Service Manager, Kandi C[redacted] has been in touch with [redacted] for a resolution and arranged the transaction to take place in the Mountain View Bed Bath & Beyond. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased Gabrielle Foamback Thermal Insulated Pinch Pleat Curtain Pair (144" x 84" for $107.99), by StyleMaster, order# [redacted] in March 2013. I finally received them around October 15th. I had called numerous times asking where they were, and they always told me they were back-ordered, and did I want my money reimbursed. I told them I needed them or I wouldn't have placed the order. Well, when I finally received them, I found a very obvious quality inspection problem. There was a piece of metal woven into in the curtain about 4 feet from the base of the curtain. You can tell by looking at the curtain, that the metal was there also during the dye process. I removed the metal from the curtain, and noticed the weave of the curtain is stretched about 1 inch long by 1/2" deep. This is so noticeable, and is very ugly. I have had to put it up on the curtain rod since it is winter time, and we would lose a lot of heat if there wasn't a curtain over the patio glass doors. This is disgusting that I waited 8 months to get my curtains, and they are damaged, and cannot be repaired.Desired Settlement: I want a full refund on the damaged curtains! I also took pictures of the damaged curtain.

Review: I need my refund back for the product Isontonic 2- Inc Elastic Mattress that was purchased at Bed Bath & Beyond. I spoke with [redacted] at ###-###-####, who is respresentating Bed Bath & beyond. I requested a store credit or my money back and he refuses to give either. Some one bought this item for me that I did'nt know at the riveroak store with there discount, and due to that they are upset about it The lady checked out before me and I met her in the parking lot to get my item but she gave me the correct gift receipts for the Isontonic, but the wrong brand mattress pad by mistake, which it was both of our fault for not looking at the item she pulled out of her car, because she also bought two istonic queen mattress pad, which one of them was mine and the other ing size brand which is at the store with [redacted]. the manager. I told [redacted] that he can give me a store credit or my money back for the item I brought back, which is less then the Isontinic, which I will be getting $35.OO less. [redacted] requested for me to pick that item up but I refuse, because I only want a store credit or my money back. Lisa the supervisor at Bed Bath & Beyond remember checking the customer out who purchased the mattress pad for me, but they still refuse to give me a store credit or my money. Bed Bath & Beyond are in custody of my item, because I left it at the store with [redacted], which is the manager at the Riveroaks store which is due to be closing in a few weeks or sometime by the end of November.Desired Settlement: I just want the money back for the wrong item the lady gave to me, which was a King size mattress pad.

Review: I placed an order with Bed Bath and Beyond and part of it was missing. I have tried to contact the company 3 times and they will not respond to me. My order number was [redacted] and I am missing the dish towels.Desired Settlement: I would like the company to send me what I ordered.

Business

Response:

March 2, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding missing dish towels from an online order. On February 18, 2016 there was a replacement order created ([redacted]) and was delivered on 2/22/16. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours, Claire B[redacted] Customer Relations [redacted]

Review: Recently, I bought an expensive mixer from this co, online, with no shipping costs.

Upon delivery, they sent 2 boxes with same shipping label, thus if I wanted to receive this shipment I would have to pay for one of the boxes-$74. Additionally, the postmaster clarified such practice is illegal. I refused the shipment and tried to explain the cust serv people what had happened, what went wrong all to no avail. They never acknowledged any wrong doing and began giving the run around (package was sent back because the address was not good, not enough room in box?). After 3-4 attempts at getting myself heard and understood-they could not sent 2 boxes with only one paid label- I decided to cancel the order and asked for a refund. That was Jan 22/2016 and still I have not received the amount owe to me. They continue to give me excuses, now they claim the refund request was posted Jan 30, however I do have written proof on the email conversation that I asked for a refund and was told one would be immediately requested from billing on Jan 22. I would like them to refund my $$$ INMEDIATELY. I'm tired of this company's shenanigans!Desired Settlement: Inmediately refund of money owed to me by crediting my credit card. Further full investigation of this illegal practice of advertising no shipping fees, then sending multiple packages with same shipping label making it impossible to get the products without paying extra because they thought they were smart enough to fool other services.

Business

Response:

March 2, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding an order placed online. We were able to issue the customer a full refund and our associate Oscar P[redacted] reached out to [redacted] to update her on the refund. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours, Claire B[redacted] Customer Relations [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:While it is true that I finally received a belated refund, it is also true that the company sent 2 boxes with the same shipping label, thus making one of them undeliverable without payment. In my humble opinion this is a shady practice that should be investigated.

Regards,

Review: I purchased set of curtain. Purchase number is [redacted]

In May I decided to return in accordance with BB&B policy. I called in and the company provided me with the [redacted] label. I returned ALL curtain.

After that I haven’t receive reimbursement for several weeks. I called in at the beginning of July. I was told that check is in process of preparing. After waiting several couple weeks I called again since I didn’t get a check. I was told that a return number is mismatched with order number so whole procedure should be repeated again. I waited again. I called company in and we were able to confirm that BB&B received all curtains. I was advised to wait. After couple weeks I got a check reimbursing for only one curtain. I called again. I was told that the reason for an issuing only partial return is an error of the issuer. I asked for the check to be invalidated and WHOLE reimbursement for return should be send in on one check. I shred the check with partial return accordingly. After waiting again, I called in and this time I was told that BB&B didn’t received whole return. I disputed it quoting my prior conversation during which representatives confirmed that I am entitled to full return. During these conversations it was confirmed that BB&B received whole return. During last conversation, a representative offered to reimburse me for two curtain. She also told me that prior check hasn’t been cancelled so I can only get reimbursement for one curtain. So far I didn’t get any check.Desired Settlement: I would like to get full reimbursement and 50$ gift card considering how much time I spend on the phone trying to resolve this debacle.

Business

Response:

December 18, 2015RevDex.com 1262 Whitehorse

Hamilton Square RoadBuilding A, Suite

202 Hamilton, NJ 08690RE: [redacted] Case #[redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted]

frustrations regarding a recent order for curtains. We have issued a refund

check in the amount of $393.04 which was sent on December 9, 2015 - check

#[redacted]As of today, we consider this complaint closed.If you have any questions or need any additional information, please

feel free to contact me directly. Very Truly Yours, Claire B[redacted] Customer Relations ([redacted]

Review: The nature of my complaint should be "FAILED" delivery of product. I ordered a black roman shade on July 26th while in the Matthews store. It was supposed to be what they call a "direct ship" whereas the store they order the product from ships it directly to me. I was told at that time it takes 3-4 days. Today is Friday, August 8th and as of last night, I still did not have my product. This morning, I was told by the manager in Matthews he contacted the store where it was coming from and they told him it was shipped on Monday (August 4th) via overnight. Really? I am not happy at all. They can't find a tracking number...why? Nobody can tell me anything about what happened! Why? I'm livid.Desired Settlement: I want my shade. I want a full refund. It's that simple. Oh, one more thing ..... the store manager told me when I spoke with him on Thursday (August 7th) that he was going to "credit" me 20% back for my time and frustration. I gave him my card information and NOTHING has been credited back to my card. Wondering if MY CARD INFORMATION JUST LYING OUT IN THE OPEN?

FIX THIS AND PLEASE FIX IT NOW. Thank you!

Business

Response:

August 21, 2014 Revdex.comAttention: Stephanie Scharko1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] direct ship order to the store. Unfortunately, there was some miscommunication in the stores and to the customer and a district lever associate contacted [redacted] and apologized for the inconvenience. As of today, the situation is resolved with [redacted] and have we have spoken to the associates involved to correct the error for the future. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: My sister bought me a Mamaroo infant seat as a gift for my newborn at [redacted] on 7/8/2015. The price was 20% off 239.99+tax. She liked the item very much and thought my newborn would love the seat. So she bought the seat even if the store had the last item and the item was open box item. Upon purchase, people told her that it was brand new even if the box was opened before. She didn't check onsite as it was big item.

I received the item as a gift and assembled it for my newborn. He sat on the seat for 2 mins and started crying. Obvious he didn't like the seat. So I disassembled the seat and returned to store on 7/19/2015. The customer service rep checked the item and claimed it was a used item because she found a stain on it. I told her we literally didn't use it and the stain was there already since it was open box item. The stain wasn't from my baby.

She insisted that I used the item and in order to return the item, I have to pay 10% of the original charge which is $24 + tax. Otherwise I cannot return the item. I made it very clear that the stain wasn't from my baby and we only tried it for 2 minuets. But I have no choice to return the item with a lower price. Why should I bear the loss? If the store is selling an open box item at full price, they need to ensure the item is not in defective. Otherwise it is not fair to the next purchaser.Desired Settlement: As I said, the stain was not from my baby as we only tried the seat for 2 minutes. I am looking for the refund for 10% of the purchaser price which was $24+tax.

Business

Response:

July 31, 2015 Better BusinessBureau 1262 WhitehorseHamilton Square RoadBuilding A, Suite202Hamilton, NJ 08690 RE: [redacted]Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrationswith her experience in the Westbury [redacted] was refunded $26.00to her credit card over the phone and we have sent her a few coupons as anapology and to thank her for the valuable feedback she has provided. As of today, we considerthis complaint closed. If you have any questions or need any additional information, pleasefeel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Review: I ordered a Nutri Bullet online. I searched with [redacted] and [redacted] and they were all sold out Bed Bath and Beyond said they could deliver a Nutri Bullet one day after Christmas, Before I paid with my credit card I selected the option that would give me a delivery of 26 DEC and my sister said that would be no problem waiting one day after Christmas. I would have drove 10 miles to the nearest [redacted] if I had known Bed Bath and Beyond could not deliver a Christmas gift until the New Year. I sent them numerous emails and no one ever responded until yesterday. My complaint is Bed Bath and Beyond should not make promises they can not keep, I ordered another gift from another merchant after I placed my order with Bed B & B and that merchant promised a delivery date of CHristmas EVE and I received my gift as promised. Here is a copy of the email from Bed Bath and Beyond

Delivery Method:

Standard

Expected Delivery

12/26-1/3

I received a tracker message that said DEC 30 after the 26th had passed without an explanation, and then I received a message from Bed Bath and Beyond on 1 January saying I elected Standard shipping and unfortunately you did not receive your giftDesired Settlement: Request a refund of Shipping Charges. There is no way I would have known that my Christmas gift would have been delivered well after Christmas! I never would have placed an order with Bed Bath and Beyond had I known, their online purchases shipment timelines are misleading when I placed the order on DEC 20th, I expected a delivery date of 26 DEC.

Review: I went to do an exchange at Bed Bath and Beyond at ([redacted]). I went directly to the return counter upon entering the store to perform an exchange (which can be verified via the camera system) for a set of bed sheets. I was instructed to leave my bag at the customer service desk and to proceed with selecting the items I would like to get instead. After selecting my items, I went back to the customer service desk and notified the lady representative that my bag was behind the counter and she quickly remembered and retrieved my bag. I thought the originally receipt was in the bag, but according to them it wasn't. At this point I understood I would not get any money back, I was actually going to be spending more money. [redacted] (who appeared to be a front end supervisor) overheard what I said and rudely interjected into the transaction by telling the cashier give me the item. I was caught off guard as he headed to his computer and said we haven't sold any of these. He called another associate to the front to do an on hand count (which he announced very loud in front of several other customers) making me feel extremely uncomfortable and border line accusing me of shoplifting. I went out to my car to double check if the receipt had fallen out with no luck. I was instructed by [redacted] that I must immediately go home (a 45 minute drive) to find the receipt if I wanted to perform the transaction. I had no luck finding the receipt at home either, fearing that I may have mistakenly threw it away. I waited on hold for over an hour and multiple times calling back [redacted] can verify this) as they were ignoring me. She told me that it should not be a big deal because they show 2 on hand and they have 2 on hand so my returned one is extra (I guess trying to tell me what I already know, THAT I DIDN'T STEAL IT!!!). Common sense would tell you that when all the floor models have security tags and mine doesn't. It was taken off when I purchased it!!!Desired Settlement: [redacted] refused to help me, she refused to provide her District Managers name and phone number upon request. I would like an apology for her rude and disrespectful tone and choice of words. I remained calm the entire time on the phone, but I felt like a ran into someone with a full head of steam having a horrible day. I would like a store credit as they still have my original sheets that are already paid for at their store on hold due to them requiring me to leave them there while I went home to check for the receipt. I do not want to waste another hour and a half driving to pick up the store credit and wasting gas as I was already there. I would like the store credit mailed to my home. I would also like to be compensated in some form for the utter and completely embarrassment caused by [redacted] as he treated me like a criminal.

Business

Response:

November 24, 2014 Revdex.com [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] return situation at the [redacted] Bed Bath & Beyond. In order to complete the return, we asked that [redacted] provide further information in regards to his purchase, such as a receipt or store location of where it was purchased. As soon as we can get valid purchase information, we will gladly return the merchandise. As of today, we consider this complaint closed until we can get further information from the customer. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I lost my receipt. I have clearly stated that to the area manager and store manager. We travel to 3 or 4 states a week and I'm not sure what state we bought it in. I just know we purchased about a month ago. Either way the area manager has verified that he watched the video footage and saw me bring the item inside the store. So if you do not want to help me with an exchange then fine return my already paid for merchandise that [redacted] clearly checked on hand counts and it has proven this item does not belong to you. I do not consider this case closed as I am out my $180 sheets that I have already purchased. I would like a store credit or the return of my sheets immeaditely.

Regards,

Review: I processed an order on 2 August and my credit card was processed on 3 August and I received a [redacted] tracking notice that stated PRE -Delivery stating that my order was ready for pick up. I called the company on 8 August and spoke with a customer service representative named [redacted] who said she would call the warehouse and find out if the product had shipped; and that she would send me an email with the status. On Monday 11 August I had not received any information and called customer service again. This time I spoke with [redacted] who assured me a manger would contact me that day to explain the status of my order. As of today I have received no feedback from BB&B. It is my understanding that my credit card should not get debited until the product ships.Desired Settlement: I would appreciate some feedback and a clarification of their billing policy and if it complies with current consumer protection laws.

Business

Response:

September 5, 2014 Revdex.comAttention: [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] order. We have determined that [redacted] failed to scan the package before going overseas and were unable to track the package. We have communicated with [redacted] and provided this feedback and they are working hard to avoid this problem in the future. I have been in touch with [redacted] via e-mail because he is overseas and he informed me he received his package. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]

Review: I bought a egift card for 170 for my sisters baby shower to be delivered to her. The egift card was not delivered, yet my credit card was still charged. I called customer service and spend over an hour on hold and was told that the company that handles their gift cards was down and the egift card was would not be delivered. I asked for a refund and they said I would eventually get one but I have not received it. How am I charged for a product that cannot be sent and then not able to get a refund or at least in a timely manner.Desired Settlement: I would like a refund immediately and also compensation for the time of hold and stress

Business

Response:

September 21, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]'s frustrations with ordering an eGift Card and receiving a refund. On September 8, 2015 we were in touch with [redacted] to provide a corrected refund and a $25 accommodation gift card for the inconvenience. The order number for the $25 gift card it [redacted] As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Review: 2 emails a day caused headaches and neck pain because I am alerted to every email. If you can not stop the email, could you please agree to email during regular waking hours.

In addition, emails were deceptive because they were written to a girls name even though a guys name is clearly in the email name. Bed bath and beyond has shown no voluntary self-regulation as I have begged them to stop.

So these 'discounts' are just junk because discount is not written in my name, [redacted]. This is a major over site by a company that has no safeguards.Desired Settlement: I seek an actual giftcard in my name as compensation for my loss and please end the emails.

Business

Response:

December 19, 2014 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with our e-mail notifications and the name on the e-mails. We have verified that [redacted]s e-mail [redacted] is now unsubscribed from our notifications. We have also accommodated the customer a $25 gift card for Bed Bath & Beyond, Inc. for his troubles. As of today, we consider this complaint closed until we can get further information from the customer. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

Review: I have frequented bed bath and beyond for years. I recently found out that I can have an item transferred to a store near me. I called the store nearest me and they advised I was incorrect. I then placed an order for an in store hold this was at the Lincoln center store. After getting notification that my item was ready I went to the store to pick up my items and unfortunately that wasn't the case. Almost 30 minutes later I got my items. No apology. I went to the store nearest me to place an order and all went well. They applied my coupons and as of tonight 8 days later [redacted] has lost the package.Desired Settlement: Apology. Actually refund for the last order placed or gift card for the value. 28 dollars

Business

Response:

September 5, 2014 Revdex.comAttention: Stephanie Scharko1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] order. Our District Customer Service Trainer, [redacted] has been in touch with the customer to apologize and help place a new order. As of today, the situation is resolved with [redacted] and we have spoken to the associates involved to correct the error for the future. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]