Bed Bath & Beyond Inc.

Review: I spent 3 hrs. on this,& then I lost it.I'm just going to keep this short,& to the point.I spent wks.,& talked to 6 Reps.regarding a return,because it wouldn't work.It was a 4 slice Egg,& Muff in Toaster.The Toaster worked fine,but,the eggs wouldn't cook.They mailed me a Shipping Lable,but said they couldn't find it.They finally found it,& told me that they would mail me a Refund.I have their names,& ext.#'s.The last Rep. I talked to was [redacted](Customer Service Supr.),& she informed that the other 5 Reps. should have told me that I wouldn't get a Refund,cuz I didn't have an Order#,& that they shouldn't have given me their ext.#.She said that she had them in her office as we spoke(She had put me on hold).She was very rude so I hung up.It was a Birthday Gift for my Mother,& I didn't know who gave it to her.She has since passed away.I called [redacted] back the next day(Sat.Sept.28),cuz she told me that my phone# would be routed to her,& I asked her if I could get an exchange.She said NO.Check out their Web-Site(Bed,Bath,& Beyond),& what it says about Returns,& what she told me are 2 different things.Desired Settlement: A Refund of $69.99,or at least an Exchange.

Review: I AM CONSTANTLY BEING HARASSED AND THREATENED BY TEAM MEMBERS OF BED BATH AND BEYOND'S WAREHOUSE LOSS PREVENTION TEAM BECAUSE THEY MESSED ON AN ORDER AND THEY ARE THREATENING TO CANCEL ORDERS I PAID FOR IN THE STORE AND ONLINE... THIS HAS BEEN GOING ON FOR 10 YEARS AND ENOUGH IS ENOUGH WITH THE THREATS...I NEED SOMEONE FROM THE HIGHEST LEVEL TO CONTACT ME IMMEDIATELY BECAUSE I AM SICK AND TIRED OF HAVING THREATS TOWARDS ME..AND THE NASTY ATTITUDE OF ONE MAN SPECIFICALLY WHO THINKS HES GOD... HIS NAME IS JOHNATHON S[redacted]I ..IF YOU ASK ME HE IS THE LOWEST FORM THIS EARTH HAS TO OFFER... THEY SHORTED ME ON AN ORDER BACK ON 4/17/2015 FOR A PANASONIC HAIR DRYER AND I HAVE ALL THE PROOF AND EMAILED IT AND THEY ARE STILL DENYING IT..AND I WANT MY MERCHANDISE OR MY CREDIT BACK...IMMEDIATELYDesired Settlement: I WANT MY MISSING ITEM, I WANT TO STOP BEING HARASSED AND THREATENED BY THESE PEOPLE AND THIS COMPANY AND I WANT MY FILE CLEARED BECAUSE THIS IS NOT LAWFUL AND HAS NOTHING TO DO WITH ME..THEY ARE JUST MAD BECAUSE THEIR SYSTEMS ARE SO OLD THAT WHEN PEOPLE FIND LOOPHOLES THEY CANT DO ANYTHING BUT BULLY AND HARASS PEOPLE... NEXT STEP WITH BE SMALL CLAIMS COURT IF THEY CONTINUE TO HARASS. AND I WILL NAME JONATHON S[redacted] AS THE MAIN ACCUSER.

Business

Response:

December 18, 2015RevDex.com 1262 Whitehorse

Hamilton Square RoadBuilding A, Suite

202 Hamilton, NJ 08690RE: [redacted] Case #[redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrations

regarding an order and a missing hair dryer. I have been advised this complaint

needs further investigation and we are requesting additional time for resolution.

If the consumer would like to speak to someone, his current contact will be

Jonathan @ [redacted] until further notice.Very Truly Yours, Claire

B[redacted] Customer Relations

Review: Waterproof mattress protector purchased from bed bath and beyond did not protect mattress agains urine leak.Desired Settlement: replacement of mattress as I'm unable to get my mattress professionally cleaned.

Business

Response:

November 20, 2015RevDex.com 1262 Whitehorse

Hamilton Square RoadBuilding A, Suite

202 Hamilton, NJ 08690RE: L[redacted] Case #[redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted] regarding

the quality of a waterproof mattress. Our risk management team has been in

touch with [redacted] to reach out to David B[redacted] at [redacted] if

she would like to pursue a claim. We have an agreement with [redacted] where

all claims regarding their products should go to them directly. We are also working with our buying team to navigate how we would like

to pursue future purchases with this product, which will take time to

investigate. As of today, we consider this complaint closed.If you have any questions or need any additional information, please

feel free to contact me directly. Very Truly Yours, Claire B[redacted] Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I went to make a purchase with store credits I have had on file with Revdex.com since 2011 and was told the credits escheated to the State of ** Unclaims Funds Dept. I completed the necessary paperwork provided by the state and received the money from one of the credits for $43.34 but not for the second credit which totaled $356.48. I contacted the State Comptroller and was told they could not locate the credit but forwarded me a form for Revdex.com to complete so they could try and locate it. I have reached out to Revdex.com via a voicemailbox setup for these issues and emailed the emailbox provided to me by one of the Revdex.com stores. (called #[redacted] and emailed [redacted] I have not received a response from either source.Desired Settlement: I would like assistance from Revdex.com in locating the lost refund. I need to know if the money ever escheated to the State of ** and if so I need Revdex.com to complete the form I emailed to the [redacted] email box. I am still in possession of the store credit receipt. Please either call or email with this piece of information so I can locate the lost/missing funds.

Review: For my order [redacted] I got this package and it was completely empty. I got it directly from the carrier, and it was not damaged or tampered with. I was told specifically by Revdex.com that they had a storm issue and there were a lot of bad packages. When I called ,they gave me the run around and won't refund me.Desired Settlement: I would like to be refunded for this order. Please do not send a replacement!

Business

Response:

March 18, 2015

Revdex.com

1262 Whitehorse Hamilton Square Road

Building A, Suite 202Hamilton, NJ 08690

RE: [redacted] Case #[redacted]

To whom it may concern:

We are in receipt of your complaint concerning [redacted] frustrations with an empty package she received from her recent Bed Bath & Beyond order. [redacted] was refunded $127.14 on 3/7/15. A replacement order was not made, as [redacted] requested.

As of today, we consider this complaint closed.

If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours,

Claire B[redacted]Customer Relations [redacted]

Review: I placed an order online from the website of bed, bath and beyond on 6/15/2014. Order #: [redacted]. In this order, there are two Lenox® Opal Innocence™ Quilted Standard Shams. each item costs 37.49 and the total price is 37.49 * 2 + tax = $81.73.

I did not really like these two shams upon receipt of the items, so I decided to return them. I returned them in the original packaging in July, expecting to receive the full refund back from bed bath and beyond. However, I only received the refund for one of the shams ($40.87), and bed bath and beyond simply forgot abt the the other sham I returned. bed bath and beyond owed me a refund of (81.73-40.87=$40.86). I tried to solve this issue with the company for a couple of months to no avail.Desired Settlement: refund me $40.86, the amount bed bath and beyond owes me.

Business

Response:

October 15, 2014 Revdex.com Stephanie Scharko1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] online order. As of today, we have refunded the amount of $40.86 to the customer and we have spoken to the associate involved in the original refund transaction to correct any future mistakes. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]

Review: Due to product being discontinued I was unable to receive my full order. Management was unwilling to offer a refund for the whole order. Now I have half the order which cannot be used and only half of a refund.Desired Settlement: A full refund of $26.77

Business

Response:

September 1, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted]r Case# [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with placing an order with Bed Bath & Beyond and the products were discontinued. On August 12, 2015, [redacted] has been refunded in full. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I made and internet order on 10/20/2014 using a gift card that I purchased from [redacted] states that Bed Bath and Beyond has redeemed this card. However Bed Bath and Beyond canceled the order. Now I cannot get Revdex.com to return my money or give me a new card. Besides this I was using a 20% coupon which I am sure is the reason they canceled the order.Desired Settlement: Refund for my $200 gift card that they refuse to honor.

Business

Response:

November 14, 2014 Revdex.com [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] order regarding redeeming a gift card. We have processed a replacement order ([redacted]) and was shipped to the customer via [redacted] (tracking #[redacted]). We have also applied a $200 gift card to the order in addition to the customer’s [redacted] for the remaining balance. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed a order with the store and was told that it would be 5 business days for shipping. I placed the order on August 22, 2015

As of September 1st it has not shipped. I call the customer service on September 1st and they said that the product was never picked up to ship from [redacted] I was told that they would reship it over night and I still have not received it. Today is September 3rd. I checked the tracking information and it still has not shipped and they are waiting for [redacted] to pick it up. The tracking information said that it is shipping ground from California and that I will not get it till September 10th. So they promised one thing and they did not follow with it. I called customer service today to talk to a manager and I was on hold then they came back and said the manager was on an other call and so I said that I will wait for an other 5 min then I will contact the Revdex.com and she hung up on me. I then called customer relation and I got was voice mail. This was the first time dealing with this company and I have found that the service is the worse that I have ever seen and I have no plans to deal with this company ever again.Desired Settlement: I want my product

Business

Response:

September 15, 2015 Better BusinessBureau 1262 WhitehorseHamilton Square RoadBuilding A, Suite202Hamilton, NJ 08690 RE: [redacted]Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted]frustrations with placing an order with Bed Bath & Beyond. As of September9, 2015, [redacted] has received his merchandise and accommodated a full refund forhis frustrations. As of today, we consider this complaint closed. If you have any questions or need any additional information, pleasefeel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations ([redacted]

Review: A year + ago I bought [redacted] Vacuum Machine from the store in Edge water. 2 weeks ago the unit will not work any more I sent it to [redacted] respond was you bought from bed bath you need to return to them per the trade policy we have with them.

I couldn't find the recepiet but I took the latter from [redacted] to them .

when I came there they check the seriel which is not on the machine they just put the model number and told me you bought it from [redacted] .

Its look to me from the beging that the store dont want to help .

when I offered to check my credit card she told me we cant do it.

I called [redacted] even do I dont have a store near me around 50 miles and all my home items I buy from Beth bad and beyond for many years [redacted] told me that the store number is a whearhose in ** that may change the item with Bed bath and bayond.

No one seems want to help a customer that spend so much money on one store I never bought or will buy at best buy. a quick check I made [redacted] never sold this model number for the past 5 year.

its more seems to be that beth have System error that make me miserableDesired Settlement: I cant believe that they will behave like that to a loyal customer every one know me at the store for many years all know that I buy there all the time .

All I want it to be fixed or replaced or store credit I spent to much money to give up on it because system problem

I hope that we can finish it with the help of the Revdex.com with out to go any further

Thank you

Business

Response:

October 23, 2014 Revdex.com [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] vacuum. We have been in touch with [redacted] and we refunded the amount of $249.99 in store credit to the customer. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

Review: purchased a couple of bottles of rest and easy while in [redacted] from bath bed and beyound we attempted to use over a 3 plus week period and notice no chance there is no way to determine if product was old or defective dates are not visible on either bottlesend message via the website NOT to have any acknowledgementDesired Settlement: DesiredSettlementID: Refund

refund or exchange

Business

Response:

To Whom It May Concern:

After receiving [redacted] complaint, our Regional Customer Service Manager, [redacted] sent her an email. The customer's phone number was unavailable. [redacted] has not received a response from the customer. We would like to do anything we can to resolve this matter for the customer. We invite the customer to contact [redacted] in our [redacted] Store at [redacted] Her call is welcome at anytime. Sincerely, [redacted]

Review: On January 7, 2015, I placed an order from the Bed Bath & Beyond website.The order was received and some stained items were returned through [redacted] in mid-January 2015. As I had not received a refund I followed up on February 20, 2015 by e-mail to bedbathandbeyond @mailmw.custhelp.com. I received a response "we apologize for any delay on your refund. The return was received to our warehouse on 1/31/2015. A merchandise credit will be processed and mailed to you. If you would like a corporate check instead, please reply and we will submit a request." I have to wonder why they wait for you to contact them before a refund is initiated. I responded to this e-mail on Feb. 21, 2015,that if they were unable to process a credit to my [redacted], I would prefer a refund in the form of a cheque.On March 29, 2015, as I had still not received a refund, I called the eService Centere at [redacted]). I was informed that it takes 6-8 weeks to issue a corporate check. On April 20, 2015 I received in the mail a store merchandise credit card. I then called the eService Center again to inform them I was to receive a corporate cheque and not the merchandise credit card. I was talking to [redacted] who upon talking to her Supervisor, [redacted], informed me that they would try to cancel the merchandise credit card and expedite a corporate cheque refund.Had not heard anything, I called back to the eService Center at April 28, 2015. I talked to [redacted] who was going to look into and get back to me.As I did not hear anything further, I called back to the eService Center on May 6, 2015 where I talked to one person first, then was transferred to [redacted] advised that she had sent 3 e-mails to the Ontario store and still has not received a response. I asked to speak to a Supervisor and was transferred to [redacted] who told me they are doing everything they can, and cannot directly talk to the store in Ontario.

Product_Or_Service: Storage boxes and fillers

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Would like a refund in the form of a cheque for returned stained merchandise ordered.Would also like the Revdex.com to be aware that refunds from this company do not appear to be processed unless the customer contacts the company and that in addition, the delay in receiving a refund is very lengthy and there is not a seamless communication between the customer service centre in the United States with their Canadian stores. Very poor customer service rela

Business

Response:

June 8, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: Betty [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with returning stained products, receiving merchandise credit and the amount of time it has taken to process her refund. A refund in the form of a corporate check has been processed in the amount of $9.95 which includes the shipping/merchandise cost on 5/15. Check number [redacted] As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I went to buy two [redacted] blenders at bed bath and beyond and I showed them an add that they were on sale for $89 but the store did not have them so I asked if I could order them over the phone and the employee said yes so I went home and called and I let them know about the price match and coupon, I even e-mailed them numerous coupons and adds and after two hours and a manager they referred me back to the store so I had to call the store and talk to the manager who took care of me to his ability but I was still over charged $77.94 on my credit card and it was very unprofessional the way the people at bed bath and beyond.com treated me all because they did not want to take care of a customer and deal with the situation they sent me back to the store which I had already been tooDesired Settlement: They need to refund my credit card the difference of $77.94 and give me some kind of compensation for the way I was treated.

Business

Response:

July 25, 2014 Revdex.comAttention: [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] concerns about her order. We reviewed the situation and our District Customer Service Trainer, [redacted], made contact with the customer. [redacted] apologized for the poor experience and issued a refund of $77.94 to her account. We consider this complaint closed as we have resolved [redacted] concerns. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I've written to the company about this issue several times with no response.

I purchased a [redacted] Sonicare Rechargeable Toothbrush (Online order ?[redacted] In October 2014.

About a month ago it completely stopped working. It will not charge. I want to exchange it for a new one or get my money back. This toothbrush sells for >$200.00. I expect it to work > 6 months@

See my order confirmation below.?

??From: [redacted]

Date: October 7, 2014 at 8:05:03 PM CDT

To: [redacted]

Subject: Your Bed Bath & Beyond Order Confirmation

Bed Bath & Beyond

Thank you for shopping at Bed Bath & Beyond, Anna. We are now processing your order.

Order Date: 10/07/2014

Online Order: ??[redacted]

Order Details



Philips Sonicare® DiamondClean Rechargeable Toothbrush Replacement Heads (2-Pack)

COLOR : WHITE | SIZE : SET OF 2

SKU 18424690

QTY: 1

Total:$31.99

Your Price: $31.99

Our Price: $31.99



Philips Sonicare® DiamondClean Rechargeable Electric Toothbrush

COLOR : WHITE | SIZE : TOOTHBRUSH

SKU 18424711

QTY: 1

Total:$175.99

Your Price: $175.99

COUPON APPLIED: 20% off One Single Item

Our Price: $219.99

Order Summary

2 Item(s) $207.98

Shipping $19.99

Free Standard Shipping on orders over $49 ($19.99)

Tax

$17.16

Total $225.14

Billing Address

[redacted] United States

[redacted]:

Expiration:

[redacted]

Shipping Address:

Delivery Method:

Standard

Expected Delivery

10/10-10/16Desired Settlement: I would like to exchange it for a new toothbrush of the same model or a comparable one. If that is not possible I want my money back.

Business

Response:

May 20, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with placing an order on the Bedbathandbeyond.com website. We do have record of the customer contacting customer service on 4/12/15 and we have responded on 4/12/15 to advise her how to return for refund or exchange. We have reached out to the customer to confirm that e-mail was received and discussed the refund and exchange options for her. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations ([redacted]

Review: I placed an order on January 28. The final part of my order arrived February 11. I called and called. One person offered me a 20 gift card for the problem which I never received. Another person offered me a 20 percent refund on my next order. All lies. None of that happened. I have been a Revdex.com customer for years with an older email account and never had so many problems.Desired Settlement: I want the 20 percent refund on my order after this like I was promised. At the very least.

Business

Response:

March 2, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding an order placed online. The item has been returned and [redacted] was refunded on February 16, 2016. A coupon was also sent to her email to use on a future purchase. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours, Claire B[redacted] Customer Relations [redacted]

Review: Received opened package without product inside. Item was over $400 and should require signature, but shipper dropped off at the door. The box tape listed "if seal is broker, do not sign for package", I was not able to refuse the package since the box was just dropped off at front door. Contacted Bed Bath and Beyond 3 times and all they asked me to do is to wait, no customer service, doesn't seem to help with resolving issue.Desired Settlement: I would like to receive a full refund immediately.

Business

Response:

June 22, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with his experience with a recent delivery. As of June 16, 2015, we were able to ship a replacement product to his home with [redacted] tracking #[redacted] As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Review: Two almost three weeks ago I returned a Nutribullet RX to bed bath and beyond and when I got there I realized the receipt had fallen out so I told Julia I would bring it back bye to get the $60.00 difference credited back to my card, well that Sunday my son took my card and the receipt that showed we did not use a coupon that we paid full price for the item and he left it with a cashier and put my name and phone number on it and he was promised that Julia would call me, I did not receive a call so I called her and let her know that my son had left the receipt with one of her cashiers with my name and number on it and she told me she would call me back & as of today I have not received a call or a credit back.Desired Settlement: I would like the $60.00 to be credited back to my card

Business

Response:

Consumer

Response:

Review: [redacted]

I am rejecting this response because for one I have only received a call from a lady by the name of Claire and she told me that someone would get back to me and I have not received any call from that store to this date and second we were told by Julia R[redacted] to bring back the receipt so that we were able to get the credit and that is what we did so for them to make false accusations against my family and I is very unprofessional. We have done everything that was asked of us we waited for over an hour for them to look up the receipt, we called our bank to see if they could retrieve the transaction in front of Julia R[redacted] and because they closed the previous account they could not and she was aware of this, we took the receipt up to the store and left it with one of their cashiers along with my name & number on it and was never called so we called Julia back and asked if she had received the receipt and supposedly she had no knowledge of it and said she would get back with us but to this date has never gotten back. We are loyal customers there and to be treated and slander this way is sad. WE ARE THE ONLY ONES THAT HAVE ATTEMPTED TO RESOLVE THIS SITUATION!

Regards,

Review: I just moved to [redacted] because of a job promotion the end of May 2013. On 6/17/13, I accessed the Bed, Bath & Beyond website and placed an order for a wall cabinet. The site stated my address didn't match for my credit card and proceeded to close the order without any items being ordered. I attempted to place the order again but the site wouldn't allow me to change my information. I didn't think anything of it until I saw a debit of $67.46 from Bed, Bath & Beyond from my checking account. Believing the order had been processed, I sent an email to them, requesting order confirmation = never received a response. I contacted them via phone and they told me the order was never processed but that they took the money anyway and were holding it for 3-5 business days?! In my book, this equates stealing and unauthorized access to my bank account.Desired Settlement: I want my money refunded immediately and I would like them to stop this business practice as it is unethical and if someone took something from their store and said they would have it back in 3-5 business days, THEY WOULD BE IN JAIL!!!

Business

Response:

Pending authorization on June 17 for $62.76 was reversed on June 26. Customer was contacted on June and a voice message was left to advise her of the reversal. We have not heard from the customer but this issue has been resolved on our end.

Review: On November 13, 2013 I requested a $50 Gift Card and still have not received it.

On November 13, 2013 I requested a $50 Gift Card for purchasing the required $150 in Noritake dishes. I checked the website several times and it said my rebate was valid and to allow 6-8 weeks to receive it and after several attempts to find out when it was being shipped, the site then changed to there are either no valid rewards or a $0 check reward but still says rebate is valid. I've been on their chat 3 or 4 times and they say to please allow 6-8 wks which of course it is way past that.d I have called them, plus emailed on top of this 3 to 4 times. Now they are saying they are waiting for headquarters to respond on this. I think this is unacceptable when a customer purchases the item and then has to wait months to receive the promised Gift Card. I think I have given them sufficient time to act on this, whether it be them or Bed, Bath and Beyond, I really don't care. This was part of a wedding gift and they will celebrate their first anniversary before I ever see this. Please help with this matter. Thank youDesired Settlement: I would like the $ 50.00 gift card that was promised to me or a check refund in the amount of $50.00.

Business

Response:

Revdex.com

RE: [redacted]

To Whom It May Concern:

We are in receipt of the complaint concerning Miss Valerie Bishop's experience regarding a rebate.

On April 4, 2014 we have asked our Rebate Company to expedite a $50 check to [redacted] and we have asked them to address why her rebate was never mailed to her in a correct timely mannor so this does not happen in the future. This does not represent our standards of customer service and we would be happy to make it up to [redacted]. With her permission, we would like an opportunity to speak with her directly about this situation because it greatly concerns us. I would be happy to speak with her at a time that best works for [redacted] to address any other concerns she may have.

If you have any further questions or need any additional information, please feel free to contact me directly.

Very Truly Yours,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I ordered items. The expected delivery date has changed twice already, now I am told they can not tell me when or if I will receive what I ordered. In the meantime, I have been charged. I was told my order can not be cancelled because it is in transit.

I was again told they do not know if or when I will receive items. How can they charge me and hold my money when they have no idea if I will even get merchandise?Desired Settlement: I would like my money back for the items I have not received

Business

Response:

December 18, 2015RevDex.com 1262 Whitehorse

Hamilton Square RoadBuilding A, Suite

202 Hamilton, NJ 08690RE: [redacted] Case #[redacted]To whom it may concern:We are in receipt of your

complaint concerning [redacted] frustrations regarding a delivery issue. On December 14, 2015 [redacted] was

refunded the full amount of her order for the inconvenience.As of today, we consider this

complaint closed.Please do not hesitate to contact

me if you have any additional questions.Very Truly Yours, Claire B[redacted] Customer Relations ([redacted]