Bed Bath & Beyond Inc.

Review: They had a metal stack hi table on sale for $39.00, I tried to purchase it and was told they had no moreIn stock, I asked to purchase the one with the good offer on it right in front where you walk in.and was told I couldn't. I asked why and was told, you just can't. That is false advertising. I have been shopping there for years, they have loss a valued customer.Desired Settlement: DesiredSettlementID: Contact by the Business

They sell me the stack hi metal outdoor table for the sale price of $39.99.Thank you[redacted]

Business

Response:

July 30, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with purchasing a table that was on sale at Bed Bath & Beyond. Our Regional Customer Service Manager, Sergio O[redacted] reached out to [redacted] to place an order for the table at the sale price. The order number is [redacted] As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Consumer

Response:

Thank you for your assistance to my problem. It has been solved, thanks to your org.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order for a mirror at the Bed Bath and Beyond store #223 on Almaden Expressway in San Jose, California on 8/20/2014. With tax, the mirror costs $78.29. In the same transaction I also purchased other items so the receipt totaled $171.50. I received the mirror within a week and noticed that the mirror was damaged at all four corners. Using the store's return label, I shipped the mirror back to the Return Center in Port Reading, New Jersey. Bed Bath and Beyond refused to refund me $78.29 by stating that it never received the item even though [redacted] tracking states that it was signed and delivered. I also have a [redacted] letter stating that the mirror was received by the Return Center. Customer service continues to lie about not receiving the mirror and wanted to give me a gift card instead of giving me a refund through my credit card, which was the original form of payment.Desired Settlement: Credit my credit card $78.29

Consumer

Response:

The dispute is resolved. Bed Bath and Beyond credited the refund back to my credit card.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I'm a frequent shopper at Bed Bath and Beyond. About 2 months ago, I searched online for a lamp that would match my room decor and Bed Bath and Beyond had the PERFECT one. It's a sequin lamp with a stick base. I just tried to see if I could still find it online but it's no longer available. I made my purchase and happily went home to place the lamp on my makeup vanity. It was perfect! It's only been 2 months and the lamp has ALREADY started to fall apart. The inside of it has cracked and pieces are falling off which is causing the fabric on the lamp to sag. It's lopsided from cracking and it looks awful. I'm assuming the cracking and falling apart is coming from the heat of the light bulb. However, no lamp should be that flimsy to fall apart due to the heat of a bulb. That's what a lamp is for! I'm extremely upset and feel as though something should be done.Desired Settlement: I would really just like another lamp. This particular one isn't available anymore so I can't get it but for the trouble. Bed Bath and Beyond should give me the pleasure of picking out another lamp that I like. The lamp that I purchased was around $21. The only one that I can find comparable on the site is the "Brushed Steel Circles 1-Light Table Lamp" for $29.99. It's the size of my other one and close enough in price.

Business

Response:

December 18, 2015RevDex.com 1262 Whitehorse

Hamilton Square RoadBuilding A, Suite

202 Hamilton, NJ 08690RE: [redacted] Case #[redacted]To whom it may concern:We are in receipt of your

complaint concerning [redacted] frustrations regarding the poor condition

of her lamp that she purchased at Bed Bath & Beyond. We understood that she

wanted another one so we were able to locate one and have it delivered to her

by our District Customer Service Manager Brittany.As of today, we consider this

complaint closed.Please do not hesitate to contact

me if you have any additional questions.Very Truly Yours, Claire B[redacted] Customer Relations [redacted]

Review: After ordering an item online and using it twice, it broke. I repackaged and sent back as the directions on the Bed Bath & Beyond website directed. Now, twenty days later, after contacting the customer service department I am being told that the package was not received. (I must wait until it is received to be issued a refund). When I spoke with [redacted] directly (the shipping company used) they told me Bed Bath & Beyond would be able to obtain the tracking information by using the company's [redacted]-account number. The customer service representative I spoke with on the phone, and also the representative I contacted via email, were both unwilling to help me locate the tracking number, which was produced from a printout from the Bed Bath & Beyond website. They claim the package did not arrive and I have still not been issued a refund for the faulty item I returned.Desired Settlement: I would like a refund for the purchase amount of the faulty item.

Business

Response:

June 4, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations with returning a juicer to our returns processing center. On May 9, 2016 we issued a complete refund for $152.99 to [redacted] As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order with Bed Bath and Beyond. Order [redacted] . I ordered a scale and some towels. The towels were NOT included in the package. I called Bed Bath and Beyond and spoke to a lady. I was told she would process the refund. That was over a week ago. I have called them three times. One time a lady said she would email the department and call me back. She did not call me back. Never heard anything. Then I called yesterday. Different lie and different excuse. It is bad enough they did not send the towels I ordered, and now they keep lying about the refund. They are rude. They have lied over and over to me.Desired Settlement: They need to refund the towel money now! Stop lying and refund the money. I was charged for towels that I did not receive and now there is no refund.

Business

Response:

April 16, 2014

Revdex.com

Attention: [redacted]

1262 Whitehorse Hamilton Square Road

Building A, Suite 202

Hamilton, NJ 08690

RE: [redacted] ID # [redacted]

Dear [redacted]

We are in receipt of your letter concerning [redacted]s experience with an order he had placed for towels. We have followed up with associates in the warehouse and have issued [redacted] a refund of $78.95 which was done on March 27, 2014.

We are using this incident as an opportunity to improve. We have reached out to [redacted] and left him a message to let him know he would expect a refund and to apologize for the invoncience.

If you have any further questions or need any additional information, please feel free to contact me directly.

Very Truly Yours,

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a duvet cover and the stitching where the buttons were sewn was coming undone on more than one button. I reviewed the website thoroughly and confirmed that I was within the timeframe for an exchange. I no longer had my packing slip, so as per the website, I contacted the customer service department and they e-mailed me a copy. I followed the directions to obtain a shipping label, added my printed packing slip, ensuring to circle the item that I was wishing to exchange and mailed it out at my nearest [redacted] location. I waited 2 weeks without any correspondence and called Bed Bath and Beyond for an update. I did not retain my tracking number so the agent I was speaking with advised me that she would send a message to the warehouse to determine if it had been received and contact me within 48hrs. I was not contacted, so on the 3rd day I called back and was advised the exact same thing. I asked to speak with a supervisor. The supervisor advised me that she had access to additional screens and once again told me that she would contact the warehouse and contact me within 48 hours, but yet again I did not receive correspondence. Once again I called back on the 3rd day and was advised the same thing with no correspondence within this now 3rd time frame. Meanwhile I had contacted [redacted] to see if they could locate my tracking number. They advised me that only the issuer could and if they could not locate it that they would be able to track it other ways because upon arrival their account would be charged for the delivery fee. The last agent I spoke to assured me that she did not have the authority to complete any of my requests. On April 1st I chose to send an e-mail order inquiry (Incident: [redacted]) so that it could be forwarded to an agent with the authority to help me. The automated reply stated "We will respond to you within the next 12 hours.", yet I never received a response. I am now without a duvet cover that I purchased. Therefore, I am out twofold without the company taking any ownership or helping me in any way.

Product_Or_Service: Duvet Cover

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Either provide me with an exchange on the product or refund my credit card.

Business

Response:

July 31, 2015 Better BusinessBureau 1262 WhitehorseHamilton Square RoadBuilding A, Suite202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrationswith returning a duvet from Bedbathandbeyond.com. We have confirmed and processeda refund in the amount of $214.69. As of today, we considerthis complaint closed. If you have any questions or need any additional information, pleasefeel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations [redacted]

Review: I received a coupon for 20% of "Any one item in the store" (as it stated on the email). My wife went in to use the coupon only to be told that the item she was buying was the only item out of thousands that was excluded. At no time was this exclusion listed on the coupon or email we received. It was only listed in store at that time. I feel this is a very distasteful business practice. If we had know this prior to going in we would have sought the product elsewhere or not at all. However to be standing in the store, shocked her. After the fact, the following day an new email was received showing an advertisement and a small fine print about the exclusion. However the exclusion still does not show on the coupon. (This took place at the [redacted], ** location. The location is not listed with the Revdex.com for me to select.)Desired Settlement: I'm looking for Bed Bath and Beyond, to honor the coupon for the purchase after the fact. (As we made the purchase at full price)

Business

Response:

December 23, 2015 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding a 20% coupon and exclusions. Our district customer service manager, Sabina, reached out to [redacted] and we have received the feedback and provided to the marketing department. Also, we have accommodated the 20% off the product and issued the credit to him in the form of a gift card and mailed it to his home. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours, Claire B[redacted] Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have ordered with Bed Bath and Beyond at least twice a month. A purchase of $60 or more. I normally go into the store to apply my coupons. I have complained on numerous occassions about the shipment of my glass items. Some orders come damaged because they are not wrapped properly. I am tired of emailing about it or going out my way to find a store to exchange it since this product is carried in select stores in [redacted].........Desired Settlement: For cracker jars and dented tops. I have the order numbers however too many to list. Items to be resent or store credit for me to go to repurchase in a [redacted] store

Business

Response:

December 23, 2015 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding a shipment of jars. A replacement order was created Order #[redacted] ffor 10 jars. We have also inquired with a local store to see if this is something that can be ordered regularly to supply the customer. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours, Claire B[redacted] Customer Relations [redacted]

Review: For my online order [redacted] I received empty boxes that their warehouse weight at 30 pounds. I find this oddly specific considering the police, the carrier and the local store all said this wasn't the case and this was shipper error. The box was not damaged or tampered with, nothing wrong with it. I call Revdex.com and keep getting the run around and to no retribution. They won't refund me, and won't take fault. Now I am down $291 and without a shampooer and liquid. I am very disappointed.Desired Settlement: Please refund me for the entire order.

Business

Response:

September 1, 2015 Revdex.com 1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case # [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] concerns with an empty box delivered to his home. After a thorough investigation, when the package left our facility, it weighed in at 36.55 lbs. If the package was delivered empty, the consumer should get in contact with [redacted] to file a complaint. Our lost prevention representative has confirmed there were no complaints given to the [redacted] driver on date of delivery. As of today, we consider this complaint closed. Thank you

Review: I made an online purchase Delivery Order #:[redacted] Order Date: 06/13/2015. I called 6/24/15 to report I didn't receive my order. Spoke to 2 different CSR's one name Nicole and Kiara. Nicole did not do her job and need to be reprimanded. She blatantly lied to me to get me off the phone and never re-sent my order.Desired Settlement: I want a full refund, I am not waiting another 10-15 business days for a 10 piece comforter set and I feel a gift card should be offered due to her inconveniencing me and completely lying on a recorded phone call.

Business

Response:

July 24, 2015 Better BusinessBureau 1262 WhitehorseHamilton Square RoadBuilding A, Suite202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrationswith an order placed with Bed Bath & Beyond. A full refund has been issuedfor the product and as per [redacted] we did not process a replacement for theorder. As of today, we considerthis complaint closed. If you have any questions or need any additional information, pleasefeel free to contact me directly. Very Truly Yours, Claire B[redacted]Customer Relations ([redacted]

Review: Item is a Crocs Translucent Large Blue Tote

they did not have the item in stock but it was posted on their website to have it in stock.

they still have it on their website

This is false representation and unlawful.

In addition when the email was sent to me stating that the item was not found anywhere you should have already sent the new gift card since you cannot return the amount back to it. (why this is cannot be done is beyond me).

It took them two days to respond about the gift card, information that should have been included in the original email.

It now February 4, and I have yet to receive the gift card or the anything to make sure that I am still a stratified customer even after their mistake.

I should have been sent this gift card express mail because of the inconvenience this as caused me.Desired Settlement: they need to remove the item from there website so others like me will not have this issue also.

I want either the item or the card this was a $50 dollar gift card

Business

Response:

We are in receipt of your letter, enclosing a copy of the complaint form concerning [redacted] experience when trying to order an item on our website. We have gone ahead and shipped a $50 gift card to [redacted], the order information is enclosed in this letter.

On March 7, 2014, we confirmed with our IT department that the error that [redacted] was experiencing has been corrected. An associate from our customer service department contacted the consumer to let them know that we have corrected the issue, have shipped the gift card, and to apologize for the inconvenience.

We are using this incident as an opportunity to re-examine the fields that provide information to our customers to ensure that the information we provide on our website is fully accurate.

If you have any further questions or need any additional information, please feel free to contact me directly.

Very Truly Yours, We are in receipt of your letter, enclosing a copy of the complaint form concerning [redacted] experience in

our [redacted] location.

Review: I placed a $2,289.88 order for my Boss on 11/5/15 for Bedding. He requested it arrive the earliest available- So I Paid $149.99 for Express 1-2 day Shipping w Tracking. Total Price with Tax is $2,656.41. One piece of the delivery arrived on 11/9/15 (4 small items) apparently they split the order into two shipments due to where they were being shipped out of. The second part of the shipment; after tracking and calling both [redacted] and Revdex.com twice per day each day since 11/7/15 when the parcel was due to arrive, finally arrived beaten to heck on MY FRONT DOOR STEP way in NJ! Just setting there in the rain- no signature taken- which was apart of standard Express Procedure!

I never gave my personal last name, my cell phone # and definitely not my personal Home Address! My Boss' Office is the only address ever given or written & it is the billing address for his Credit Card that I used to make the purchase for him- All located in NYC! I called Revdex.com and [redacted] and each pointed the finger at the other company so Now I'm placing complaints with you for both companies! Every phone interaction with both companies; while apologies were given, none of the attendants knew what they were talking about and continually gave me false information- just enough to get me off the phone! This is UNACCEPTABLE BUSINESS PRACTICES- We will NOT be Utilizing either Company in the Future and I am returning all $2600 worth of product and demanding a Refund!Desired Settlement: I am returning all items and demand a Full Refund!

Business

Response:

January 25, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: [redacted] Cse #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding an expedited order placed in November and shipped to the incorrect location. On December 28, 2015 Cade Pollard, a manager at our call center, reached out to [redacted] who accepted the 20% off entire purchase in exchange for the mistakes that were made. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours, Claire B[redacted] Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is somewhat satisfactory to me. But enough to let it go.

Regards,

Review: After making an order online on Nov 25, I received an email from Bed Bath & Beyond to confirm my order on Nov 27 and I did call back immediately. The customer service representative told me that my order will be processed and "I am all set." However, I received a cancellation email just today on Dec 1, after all the black Friday promotions has ended, so I could not get this product at promotion price even from other stores. It is very ridiculous since my friend who ordered the same product even later than me, received the item successfully. Therefore I really want my order to be fulfilled or at least a reasonable explanation!Desired Settlement: I really want my order to be fulfilled, even if it is going to be the same product in a different color. Or at least a reasonable explanation!

Business

Response:

December 2, 2015RevDex.com 1262 Whitehorse

Hamilton Square RoadBuilding A, Suite

202 Hamilton, NJ 08690RE: [redacted] Case #[redacted]

To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrations

regarding an order placed from Bed Bath & Beyond. We have been in touch

with the customer and were able to create a new order for the stroller. Order #[redacted] As of today, we consider this complaint closed.If you have any questions or need any additional information, please

feel free to contact me directly. Very Truly Yours, Claire B[redacted] Customer Relations [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I bought a stand mixer in November and advertising promised a customer choice of a meat grinder or glass bowl as a rebate offer. I chose the meat grinder, several weeks later I am emailed and told I am being sent a glass bowl instead with no explanation of why. I chose not to complain since the bowl was just as nice, however this is March and I have still not received the bowl. I contacted the company the middle of January when the advertised 4-6 weeks was over and asked why I did not have my rebate. They claimed it was back ordered and I would receive it in another 30 days. I waited another month and a half and emailed again. I was again told they were back ordered and I would have to wait 30 days! So far I have been waiting 4 months on an item that was promised to be sent in 4-6 weeks. I went online and found out that the stores have plenty of the glass bowls available for purchase. If they can get glass bowls to sell in stores then they should be able to get glass bowls to honor an advertisement!Desired Settlement: I want to be shipped the glass bowl that they promised me 4 months ago.

Business

Response:

April 28, 2014

RE: [redacted]

Complaint Id: [redacted]

To Whom It May Concern:

We are in receipt of your letter concerning [redacted] experience regarding a KitchenAid rebate.

We have contacted our rebate company and researched the situation. We discovered they were out of stock on the product and we are working with them to be sure that this problem does not occur again. Additionally, we have asked them to inform us when a situation like this arises so that we can handle it internally. I reached out to [redacted] on April 28, 2014 and left her a voicemail apologizing for her poor experience. I also wanted to inform her that we sent her 2 KitchenAid products that we offered during the rebate free of charge. The [redacted] tracking number for that is [redacted] which states it has arrived to the APO AE address provided on her rebate.

If you have any further questions or need any additional information, please feel free to contact me directly.

Very Truly Yours,

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Dawn Boyd

Review: On 11/8/15 I found pillows I wanted at the [redacted] Bed, Bath & Beyond. The pillows on the shelf were dirty so an employee ordered two to be sent to my home. When I received my shipment, they were not the pillows I ordered. I figured the employee made a mistake so I went back and returned the wrong pillows and decided to order the pillows myself online. I found the correct pillows on the Bed, Bath & Beyond website, confirmed they were the ones we wanted, and ordered them (11/21/15). When I received the second shipment, they were the same wrong pillows again. I decided to get in contact with a customer service rep through email so they could help me get the right pillows and resolve the issue since I figured it was some kind of mix up with the item numbers. That email, which I sent on 12/2/15, has yet to be answered. I have received no reply. Once again, I had no choice but to return the wrong pillows to the store. This time, I spoke with another employee from the bedding department and explained the situation, in hopes that I could finally get the pillows I wanted. He looked at the item numbers and assured me that I would receive the right pillows if I ordered in store. He placed an order (12/30/15) and had them shipped to my house. During this same trip to return the wrong pillows, the store refunded me incorrectly. I paid $39.99 for each pillow and the store only refunded me $24.99 for each. I had to make yet another trip back the next day to resolve this refund issue and get back the money I paid ($86.56). The first employee I spoke with told me that sometimes prices change online and that I would just have to accept less of a refund because of a price change. I would not accept this answer. I asked to speak with a manager and, after explaining the situation again, I was refunded the correct amount. Today I received my THIRD shipment of what I hoped would be the pillows I wanted. Unfortunately, I received the same wrong pillows for a third time.Desired Settlement: I want a full refund for the wrong pillows ($86.56) and I want the pillows I have been trying to order all along.

Business

Response:

January 27, 2016 Revdex.com 1262 Whitehorse Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] frustrations regarding an order she placed for pillows that were not correct. Our District Customer Service Manager, Denise D[redacted], was in touch with [redacted] to get the correct pillows. As of today, we consider this complaint closed. Please do not hesitate to contact me if you have any additional questions. Very Truly Yours, Claire B[redacted] Customer Relations [redacted]

Review: [redacted]

is my order number and bed bath and beyond is trying to scam me out of $762.11, they sent me a empty box with O product in it! I placed a online order and they sent me a empty box. now they keep lying to me every time I call them and tell me a supervisor will "call me back to refund me", however it has been over 1 month and noone has refunded me or called me bakDesired Settlement: $762.11 refunded back to my credit card

Business

Response:

December 2, 2015RevDex.com 1262 Whitehorse

Hamilton Square RoadBuilding A, Suite

202 Hamilton, NJ 08690RE: [redacted]r Case # [redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrations

regarding an order placed on Bedbathandbeyond.com. We understand the

frustrations and have been in touch with [redacted], however, this will take

further investigation. If the customer would like to speak to someone regarding

this issue, please have them call Peter K** at [redacted] or Scott S[redacted] at [redacted] for additional information.As of today, we consider this complaint closed.If you have any questions or need any additional information, please

feel free to contact me directly. Very Truly Yours, Claire B[redacted] Customer Relations [redacted]

Review: [redacted] is my order number, and I placed a online order with bed bath beyond trhough there website. I ordered a $777.00 hair remover kit and when the box arrived it was empty and the kit was missing! I have been contacting bed bath and beyond over 23 times and they are purposely ignoring my emails. they even promised to refund back my credit card by 10/23 and they never did . they are being rude and nasty to me and purposely ignoring my emails and when I try calling them they lie to me and tell me they will call me back and they never do. this issue has been going on for a month now ...please helpDesired Settlement: they owe me a refund back to my credit card for $777.00

Business

Response:

December 2, 2015RevDex.com 1262 Whitehorse

Hamilton Square RoadBuilding A, Suite

202 Hamilton, NJ 08690RE: [redacted]To whom it may concern:We are in receipt of your complaint concerning [redacted] frustrations

regarding an order placed on Bedbathandbeyond.com. We understand the

frustrations and have been in touch with Noel Smith, however, this will take

further investigation. If the customer would like to speak to someone regarding

this issue, please have them call Peter K** at [redacted] or Scott S[redacted] at

[redacted] for additional information.As of today, we consider this complaint closed.If you have any questions or need any additional information, please

feel free to contact me directly. Very Truly Yours, Claire B[redacted] Customer Relations ([redacted]

Review: Quite a few months ago, I went to bed, bath, & beyond's website with the intention of purchasing a juicer. I had a 20% off coupon linked to my email address that I was told I would be able to use towards this purchase online! Upon picking out my item on the website, I was prompted to use my email coupon after having entered my email address at checkout. I proceeded to select the coupon but it was declined! I tried a few more times thinking maybe it was a mistake. My efforts went unresolved as it continued to deny my coupon over and over again. I was then informed that the particular brand I wanted may have been excluded, so I chose a different brand. Still DENIED! Frustrated, I contacted the customer service team via email, as this is my preferred method of contact. I received an automated email response telling me I should receive a response from a customer service agent within 3-5 business days. Finally, after about a week of hearing nothing back, I sent a 2nd email to the customer service team and received the same automated response claiming I would be contacted in 3-5 business days. I went on vacation shortly thereafter and when I returned 10 days later, I STILL had NO response (and yes, I even checked my spam folder)! Beyond frustrated, I sent yet ANOTHER email (the 3rd) and continued this cycle until I had sent FIVE requests! To this day, they have ignored my messages and emails and have yet to resolve my problem! This is the WORST customer service experience I've ever had and will think twice before spending any more money here until my matter is resolved!

I had been attempting to purchase said juicer as a graduation present. That ship has sailed and the grad has long since graduated and I purchased the juicer elsewhere at one of your competitors!Desired Settlement: I would like to be compensated for the coupon I was denied using! The juicer I was intending to purchase was regular price at $149.99. I would like to be compensated in the form of store credit for the amount I WOULD have saved ($30) by using the coupon had Bed Bath not falsely advertised through the use of coupons. I don't think this is asking too much considering the amount of time, frustration, and hassle I've had to endure through this whole thing!

Business

Response:

November 24, 2014 Revdex.com [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case #[redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] issue regarding a coupon not applying to her online order. We have accommodated [redacted] a $30 gift card so that she can apply it towards any future purchase through our company. As of today, we consider this complaint closed. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations ([redacted]

Review: Unsubscribing from Bed, Bath and Beyond's marketing emails requires "one week for changes to take effect." In the meantime, they continue sending daily marketing emails. This is unacceptable when unsubscribing is, and should be, an automated process.Desired Settlement: Automatically unsubscribe customers from mailing lists without hassle upon request.

Business

Response:

July 9, 2014 Revdex.comAttention: [redacted]1262 Whitehorse Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: [redacted] Case# [redacted] To whom it may concern: We are in receipt of your complaint concerning [redacted] concerns to unsubscribe from our e-mails. I have personally reached out to [redacted] via e-mail and apologized for the dilemma. Also, I wanted someone more local in [redacted] to contact [redacted]. I asked [redacted] our Regional Customer Service Trainer, to contact the customer to try and discuss the situation with no success. Typically, it does take 7-10 business days to be removed completely from all of our marketing because some e-mails are scheduled ahead of time. We have reached out to the marketing department to research the grace period of time we give before people are completely removed from the e-mail list. I would like to further assist [redacted], and request that this customer reach out to me directly, I would be happy to discuss a resolution to the complaint. We consider this complaint closed until further contact. If you have any questions or need any additional information, please feel free to contact me directly. Very Truly Yours, [redacted]Customer Relations [redacted]

Review: I made a purchase online using a gift card & paid the remaining amount with my debit card. Said purchase was for bedding to be used in my dorm room @ [redacted], as I am a freshman. Order #[redacted] - was not accepted due to the University only accepting items within a specific timeframe that I was not aware of at the time of purchase. When I contacted the school they advised me that since I had an early move in alloted that any deliveries would be accepted. Obviously not. Regardless, the items were returned to Bed Bath & Beyond in AUGUST & I still have NOT been refunded. Multiple calls have been made to the online customer service department & returns department. I have emails the customer service department & keep being told that they are contacting the returns department. Since August?!?!?! This is ridiculous.Desired Settlement: Refund the FULL purchase amount to my debit card as I do not plan to shop Bed Bath & Beyond any longer due to this experience.