Bedroom Furniture Discounts

We ordered furniture on line from bedroom furniture discountsOur customer service manager was Andrian A*** Our furniture was delivered as per the stated schedule and during a carful inspection a few factory defects were discoveredWe contacted Andrian about the issue and he immediately responded as our advocate relieving our apprehensionAndrian dealt with the factory and delivery company on our behalf and all the while kept my wife and I informed of the progressHe secured approval for the replacement and arranged for it to be deliveredThe delivery crew operated in a courteous and professional manner and my wife and I could not be happier with the service we receivedThanks AndrianBest regards,
***
Order number #**SSN**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As mentioned in our complaint, the damage did not show upon delivery because the table was extremely cold but as it reached room temperature overnight the part that had been dropped swelled up on the side thus the company should provide us a new tableWe saw the crack on the leaf of the table immediately and the delivery men completely lied to us or were very misinformed and said we had to call the company we got it from for a replacement and they had nothing to do with itWe did call immediately the day after delivery to report this and took photos as they requested and sent themThey also requested the serial number of the table which we also sent and still have received no reply or new tablePlease keep our complaint up so other consumers will know that this can happen to them and the company will do nothing to helpThey should replace our tableWhat's even more frustrating is that our cost for the table from them was just over $so you would think it wouldn't cost them much to do the right thing and replace it for usThe chairs were far more expensive at over $I just don't understand just terrible business and treatment for customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern,
Bedroom Furniture Discounts is sorry to hear the customer's mirror was delivered with damagesWe strive to work closely with our delivery partners to ensure all merchandise delivered to our customers is thoroughly pre-inspected and in perfect condition
Bedroom Furniture Discounts will revisit our Policies & Procedures with our delivery partners to ensure damaged merchandise is properly documented prior to delivery to our customers
On October *, 2014, the customer brought the damages to the mirror of the bedroom set to our attentionBedroom Furniture Discounts' Customer Success Supervisor contacted ***, who informed us that a replacement mirror was in-stock and availableUpon following up with *** in regards to the shipment of the replacement piece, *** informed us that the mirror is not in-stock and no longer available, and we were initially misinformed when told the mirror was available
Bedroom Furniture Discounts greatly apologizes for the misinformation that was forwarded to the customer, as well as the frustrations regarding the damages to the mirror that was deliveredOn October **, 2014, we informed the customer that we may either have the mirror repaired at no cost to her, or we may offer her a discounted price to keep the mirror as-isWe still await her responseIf the customer has any further questions, we encourage her to contact our Customer Success Team at ###-###-####
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company never delivered the headboard or footboard to my home, yet they charged me for return delivery for these itemsWhy should I have to pay 30% restocking fee or return shipping for something I never received? No I am not satisfied with their reply
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Sincerely,*** ***

It was a pleasure doing business with Bedroom Furniture DiscountsRaquel was professional, knowledgeable and competentThe order process and delivery were flawlessly executedThe furniture is fabulous!

The delivery was excellentThe quality of the dining set was superiorEverything far exceeded our expectationsWe are extremely pleased with you company and your delivery partnerWe would gladly recommend your company to our family and friends

I had a great purchasing experience from start to finishAndrian was an excellent customer service managerThe price was very affordable and it came very quickly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom It May Concern,Bedroom Furniture Discounts has ordered a brand new headboard from the manufacturer, which is scheduled to ship from their warehouse within the next few daysWe will keep the customer updated as to the status of the item, and will arrange to have the piece delivered to our customer as soon as possible.Should she have any questions or concerns in the meantime, we encourage her to contact our Customer Success Team ###-###-####.Kind regards

My experience with Bedroom Furniture Discounts was very good Everything from the salesman Mark G*** to the delivery and set up people were very professionalFurniture arrived on time and in excellent condition I would recommend this company to anyone buying furniture

I personally recommend this company because of my positive experience with itI found the furniture piece I was looking for in their website and their personalized service was what really caught my attentionAndrean kept in touch with me via phone and email until the piece was safely delivered at homeThey kept me informed every step of the wayThey are very professionals and take their job seriouslyI'm very happy I made business with themI truly recommend this business to my friends, family or anyone searching for an amazing furniture piece as the Hollywood Swank Blavk Vanity I bought

We found a beautiful set of bedroom furniture at a store outside of Baltimore"Sale" price was around $4,After doing a little internet research I came across Bedroom Furniture DiscountsThey had the EXACT same furniture for $1,lessNow, it did take a little more than days from the date of order to the date of receipt, but saving that much money was so worth it!

Dear *** ***,Discount Living Rooms deeply apologizes we were not able to fulfill this order for the customerThe customer paid $1,via e-check on December **, The order has since been cancelled, and a refund check in the amount of $1,was mailed to the customer on
February **, 2015.Discount Living Rooms apologizes for any inconvenience this may have causedShould she have further questions or would like to discuss this matter in more detail, we encourage her to contact our Sales Team at *** ***
Kind regards

To Whom It May Concern,
Discount Living Rooms received an email from the customer on April **, stating that due to delivery delays and the fact that she would be traveling abroad during the summer, she could not find an alternate person to receive the merchandise and requested to cancel the orderAt that time, we informed her of our Returns & Cancellations policy, as well as the fees that would be appliedBelow is the timeline between Discount Living Rooms and our customer:***- Customer placed her order with Discount Living Rooms***- Merchandise shipped from the manufacturer's warehouse; customer's card was charged, per our policy***- Customer inquired about delivery timeline and asked about possibly cancelling, decided to proceed with order***- Customer would not wait any longer, as she would not be available to accept delivery; informed customer of cancellation fees***- Refund was issued to customer less restocking and shipping fees, per our policy, attached
We have supplied our Returns & Cancellations policy multiple times, which outlines the fees that would be deducted and why we apply themAttached is Returns & Cancellations policy, as well as the 'Click to Accept Terms' page for review
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Complaint will stay open as I await the manager's call to see what compensation is offered and to see if we can reach an agreementThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have repeatedly communicated with Bedroom Furniture Discounts in email and by phone that we have had difficulty with our purchase since the second day it was in our homeBedroom Furniture Discounts has avoided directly discussing the return of the furniture for over a month despite our effortsAfter two weeks of waiting for their furniture assessment team to inspect the bed frame in person and determine the cause of the problem, the assessment team stated that the problem is the design and structure of the bed and that it cannot be repairedDespite Bedroom Furniture Discounts own assessment team explaining that the structure of the bed is the problem and our request to have the bed returned with the full cost refunded, the company has continued to ignore and avoid our request and instead try to convince us that the bed is fine and simply needs new slats.
As we have repeatedly expressed, our faith in the bed frame was harmed after the second day we had the frame and it began to break and our faith was completely lost at the point at which Bedroom Furniture Discount's assessment team viewed the bed frame in person and explained that it could not be repaired
As consumers, we have diligently documented our experience, and communicated our concerns and requests to Bedroom Furniture DiscountsWe documented in detail and explained repeatedly over the phone, by email, and now through this complaint that the company sold us a poorly manufactured product and that we do not want this product and that we are requesting a full refund for our purchase and for the product to be removed from our propertyWe believe that our part of this purchase agreement has been upheld and that due to poor business practices, we have been let down by Bedroom Furniture Discounts
The issue of the quality of this bed SHOULD be between Bedroom Furniture Discounts and Coaster and has unfortunately become an issue between the consumer and Bedroom Furniture DiscountsI am requesting the support of the Revdex.com to help make this situation right
Sincerely,
*** ***

I was very pleased with Andrian at Furniture DiscountsHe handled my dining room delivery quickly and efficientlyI told him I needed the furniture by the end of the week and he made it happenShipping was expensive because I fell under the minimum amount for free shipping but it was fast and they put furniture together quicklyThank you for a great outcome and product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not need the refund as I stated clearly to you *** in my email. I need the stuff delivered to me ASAPHere is copy of my email:
*** *** *** ***
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Hello
***, it was nice talking to you this morning. Since then we have
done some research and found out it's really not possible to find
matching beds with the other furniture that has been delivered to us
already. So the only resolution we need is "speedy delivery of our
remaining parts" and price adjustment on the entire order due to
significant delay. Price adjustment is something that their customer
service agreed to me when I spoke with them over a month ago. I
appreciate your understanding
Please let me know if there are any questions
Thanks,
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The point is that I didn't receive order confirmation for daysI had to call and ask for it to be sentMore important still is that is you do a Google inch round dining table with extensions the Hooker / Adagio table still comes upThey also waited the days to get me the informationThe *** promised she would call me back that same day, she did notI had to get ahold of her the following day, which was the *** day and and when their return policy is no longer in effect
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

To Whom It May Concern,On January *, 2015, Bedroom Furniture Discounts refunded our customer $for the poor delivery our customer experiencedThe customer was scheduled for a service call on January * to repair the issues with the dresserWe hope our customer finds these resolutions satisfactoryShould our customer have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards