Bedroom Furniture Discounts

Dear *** ***,
Bedroom Furniture Discounts apologizes for any inconvenience our customer has experiencedShould he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Merchant is trying to offer only a $credit Cannot replace the one defective tower for that cost This is a manufacture issue Should be no problem getting a replacement from the manufacture We gave them serial numbers and for some reason they do not want to contact the manufacture Must be a reason why Could possibly be why each piece is a different stain color I believe they all came from different dye lots and are refurbished pieces that were sold as new Since they are refurbished, they would not be able to get a replacement from the manufacture I believe this must be what the issue is somehow They sold an item as brand new and it apparently is not if they are not willing to contact the manufacture for replacement.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Communication done well Product great quality Local delivery company very polite, prompt and showed great care in their work Patrick was the one who coordinated the whole process and made sure I knew when and where things were in the process of my order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Bedroom Furniture Discounts has been anything but sympathetic to this situation, I do not appreciate such a generic email response to what has been a very frustrating two monthsNothing has been done "immediately" and/or without multiple calls and emails by my husband and I to prompt resultsTheir "thorough inspection" took over two weeks to completeThe furniture that was delivered to us, was obviously not inspected thoroughly prior to delivery, as it was completely damagedThis damage would not have been on a truck while in the process of being delivered.I actually called on October **, to report damages while the delivery men were in my homeI was very rudely told that there was nothing that they could do if we did not send back all furniture that nightEven then, they might not accept it and we would have to pay a restocking fee I communicated this with the delivery men and was told that it would take too much time to load it back on the truck and they had other deliveries to complete that nightI tried to explain this to the customer service rep and he told me that if they did not put it on the truck we would assume responsibilityIt was not until my husband called the next morning to complain that we were told that they would "see what they could do" after getting a report from the delivery menThis took them days, even though the delivery men and my husband both sent emailed photos of the damages the same day After almost a week we again had to call to check the statusThus far nothing has been communicated to use other than that they would replace the headboard and the chest (which we did send back) and fix the dresserI do not think that we should have to pay for something that we bought brand new that they are going to "fix"If I had wanted this, I would have bought a used dresser.The dresser was rescheduled to be fixed today, due to the fact that the repair company did not call to let me know that they were on their way and I was at the storeHe did not call until he was about to leave my drivewayI could have been home in minutes had I been given notice.I know for a fact that a *** *** *** is not currently reviewing anything, as I called and spoke to *** yesterday (again) and was told that this was on hold until the new furniture was deliveredThey will not review anything until the new furniture is deliveredShe did not know (or care) when that would be, but assumed at least another weeks. All of this said, I do not feel that a *** *** *** should need any more information to understand the unprofessional and inadequate customer service and products that we have received from Bedroom Discount FurnitureWe should absolutely be compensated for the inconveniences that this issue has caused and we should not have to wait any longer for that compensationWe should have been reimbursed immediatelyThis issue clearly isn't going to resolve itself just because we get the furniture delivered in weeksWe still have a "new" damaged, but fixed dresser, waited an extra months for our furniture and had horrible customer service.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have received no confirmation that they will even be refunding $as *** never responded to my last email Furthermore, I think it is absolutely unacceptable that they will decide that it is okay for the delivery company to leave packaging material on the items and have my wife sign for the pieces anyway She maybe should have demanded that they remove all of the packaging material sticking to the pieces, but she said she felt uncomfortable asking them since they seemed to be in a hurry My wife should not have to be put in the situation of having to get people to do their jobs That is Bedroom Furniture Discounts job to make sure they hire quality people We reported the damage within a couple of hours We did not cause the damage It is extremely poor that this is the best that this company will do to rectify the issue They did offer a larger discount if I ordered more furniture from them I thought I might do that, but then came to find out that even though we spent nearly $less than months ago, I would have to spend another $just to get $credit They are a terrible company and should not be allowed to treat customers this way
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** And *** ***

Dear *** ***,Bedroom Furniture Discounts deeply apologizes to our customer for the issues regarding this order, as well as any inconvenience and/or frustration that was causedWe work closely with our delivery partners to ensure all merchandise has been thoroughly inspected prior to delivery to
verify all items are accounted for and in perfect conditionWe will revisit our policies and procedures ensure these standards are carried out going forward.On April **, the customer informed us that she received a call from the delivery company stating the nightstand was damaged, and would not be delivered with the bedroom set- scheduled for delivery on April **She also notified us that the storage rail for the bed that was delivered was falling offA slat roll (for additional support) was delivered to the customer on April **, and installed by the furniture technicians on May *Additionally, a replacement nightstand was delivered to the customer on May **.Bedroom Furniture Discounts apologizes again for any inconvenience these issues have caused our customerOur Customer Success Supervisor is currently reviewing the details of this order, and will follow up with the customer to determine appropriate compensationShould the customer have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** ***,Discount Living Rooms deeply apologies for any inconvenience caused to our custoemr, as we work closely with our delivery partners to ensure all damages are dealt with expeditiously, and to communicate this information with our customers and ourselves. We will revisit
our policies and procedures with our partners to ensure these standards are carried out going forward.Although we quote a 4-week time frame, delays occasionally do occurWhen this happens, we communicate this information to our customers and inform them when they can expect delivery Unfortunately, we learned of the damage much later in the process than is acceptable with our partners, and we apologize for the delay of this information to our customerWe are currently working with our delivery partners as well as the manufacturer to order a brand new replacement to deliver to our customer.Per our Returns & Cancellations policy (attached):- Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy below.- Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.- We stand by our productsYou will not be charged for the redelivery of any previously damaged productsWe reserve the right to fix damaged or defective pieces at our discretion.You may also find our full Returns & Cancellations policy on our site: ***At this time, we are unable to issue a refund to our customer, as a chargeback has been initiated with her bankUpon dismissal of this dispute, we may either order a replacement and expedite delivery to our customer, or we may issue a refund minus the 30% restocking fee and round-trip shipping (per our policy).Should the customer have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,
Bedroom Furniture Discounts is sorry to hear that *** ***'s order did not arrive in full and in a timely mannerWe also apologize for the lack of communication from our Customer Success Team, as we strive to solve all of our customers' issues in an
expeditious and thorough mannerWe are addressing and revisiting our Customer FollProcedures to ensure our customers are kept up-to-date with their orders and resolving any issues associated with them
Bedroom Furniture Discounts is currently working on processing a refund back to the customer per his requestFor further questions, concerns and updates, we encourage *** *** to call our Customer Success Team at ###-###-####
Best regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Its like they forced me to accept the $towards the damaged furnitureI sent them multiple emails and followups regrading the same mentioning that $is not at all a fair compensation for the things that happened to me and the compensation for the damaged furniture and the issues with their delivery partners and the time I spent in 100s of emails and phone callsIt was like they told me to either accept $or get nothing for the things happenedSo I was left with no choice to take $and I clearly mentioned the same to their managers regarding the sameI clearly read the terms of your Free white Glove delivery policy and I do not have to read it one more timeI think its the time you guys have to make sure you sales and delivery managers know your policyYou are definitely cheating customers with your white glove delivery policy by telling me that you do not have service to Minnesota and there by you can not offer a Free Glove delivery and that is what happened to meYou keep repeating the same thing again againYou can not make things true by repeating the incorrect thing again and againTechnically I do not have any order below $for you to charge me the delivery feeMy both the orders are together and that is how your sales person has created as two different orders to again cheat meMy first order was not even released and was on hold until I added a new bed to the orderStop cheating customers with your unfair business practisesYou guys have wasted lot of my timeYour furniture cost is less only because you send damaged furnitureI should have looked at all your reviews before even placing this orderI will never recommend your company to any of my friends and colleaguesYou guys really cheated meI repeat you cheated me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern,
Bedroom Furniture Discounts is sorry to hear *** *** is unhappy with her furnitureWe apologize for the missing hardware upon delivery to install the mirror and footboardUnfortunately, the scratches on the bed were not noted on the Proof of Delivery, and our warranty does not cover post-delivery damages (please see below)You may also find our full Returns & Cancellation Policy here: ***."Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts."
An itemized receipt has been resent to the customer's email address on file for her records As previously stated, we ask all customers to review the itemized receipt sent immediately after their orders are placed, as the customer is responsible for restocking and round-trip shipping fees after shipment occurs
Unfortunately, Bedroom Furniture Discounts in unable to further assist *** ***Should she like to discuss this matter in more detail, she may call us at ###-###-####
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not received the items in the time frame indicated by business at time of purchase The business has not agreed to issue a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

To Whom It May Concern,
Discount Living Rooms is sorry to hear about *** ***'s dissatisfaction with his delivery experienceWe have forwarded his concerns to the local delivery company and evaluated new standards and procedures to ensure all future deliveries are timely and seamless.
Discount Living Rooms was unable to issue the customer a full refund per his initial request to cancel his order as it had already shippedAs per our Returns & Cancellation Policy agreed upon placing the order, a "30%restocking fee will be applied to a customer's refundCustomers are also responsible for round-trip shipping fees because once items are returned to us, we do not resell them to another customer as they are no longer new." Discount Living Rooms waived said shipping fees for *** ***
We also strongly encourage all customers to note any delivery issues on the Proof of Delivery Form signed by our customers after the delivery has occurredThe signed Proof of Delivery Form received by the local delivery company from *** *** denoted all merchandise was received in acceptable condition and no issues were noted at the time of deliveryUnfortunately Discount Living Rooms is unable to issue a refund for the services rendered for the Platinum White Glove Delivery with Full Installation
Discount Living Rooms regrets to hear that *** *** is dissatisfied with his delivery experience with our local delivery companyShould have any further questions, concerns or comments, we encourage *** *** to call our Customer Success Team at ###-###-####
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI still havnt received the check in the mailim hoping for contact from bedrooms furniture when they have sent my check so I know that its being taken care of
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company took months and days to fulfill an order that they promoted as to week delivery. The company offered nothing for there shortfall. The only think they offered was that I could cancel the item after months of waiting. I just think that it should be noted on their file that they are shady and have not resolved the matter in an acceptable way.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Bedroom Furniture Discounts deeply apologizes for the inconveniences our customer has experienced regarding his order with usWe work hard with our delivery partners to ensure all merchandise is thoroughly inspected for damages prior to delivery, as well as to verify all
necessary items are available to fully assemble the merchandise prior to scheduling deliveriesWe will revisit our policies and procedures with our delivery partners to ensure these standards are met.On December **, our customer informed us that the stool was missing from his orderAlthough the stool was pictured with the vanity, it is sold separatelyIn cases like these, Bedroom Furniture Discounts lists all items that come with an item in the description to avoid confusionBelow is the description for the *** Classique Vanity Set with Trifold Mirror in Cherry:- Cherry finish- Wood, veneers and solids- Reflects classic Louis Philippe styling- Raised bead detail decorative finials - Bracket feet- Metal bail hardware- Durable construction- Storage drawers - drawers for each pedalWe apologize for the confusion, and the customer is welcome to order the stool to be delivered via ***The customer would be responsible for the *** charges.Our customer also informed Bedroom Furniture Discounts of the broken mirror and incorrect vanity baseAccording to our records, the new vanity mirror was delivered to our customer on February **Per the manufacturer, they will have the correct base available in their warehouse on February **Bedroom Furniture Discounts will ensure the piece is expedited to our customer as soon as it becomes available.Additionally, we have informed the *** *** *** of the issues regarding this order, who will reach out to our customer to discuss appropriate compensation when she returns to the office the week of February **. Bedroom Furniture Discounts apologizes again for the frustration and inconvenience these issues have caused, and we are working hard to rectify the situationShould the customer have any further questions or additional concerns, we encourage him to contact our Customer Success Team at ###-###-#### and we will be happy to help.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Bedroom Furniture Discounts has chosen to ignore my complaint. No indication has been made that any action will be taken to correct the issue only that my complaint will be filed. The way in which Bedroom Furniture Discounts has chosen to deal with this complaint is shocking and unacceptable. I would recommend future customers steer clear of dealing with this company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern,
Bedroom Furniture Discounts is deeply sorry to hear about the poor customer service the customer has experienced, as wells as the long delivery delaysWe will work with our Customer Success Team to ensure proper communication is kept and all delays are clearly
relayed to our customers through our delivery partners
On September **, 2014, Bedroom Furniture Discounts refunded the customer the price of the incorrect-sized boxspring that was delivered to our customerThe customer kept the 9" boxspring for future use if needed
Bedroom Furniture Discounts apologizes to the customer again for the poor customer service experience throughout the order processShould the customer have any further questions or would like to discuss this matter in more details, we encourage them to contact our Customer Success Team at ###-###-####
Kind regards

Just did my first major online order for the Demarlos bedroom setSaw it at Ashley for almost $4kShopped around and found BFD siteWas hesitant about online ordering something this expensiveNancy was my furniture specialistShe helped me out so muchI was having some trouble and she was so patient and hung on with me the entire timeHad to be over an hour! You can't find that kind of service anywhereAnyway, asked for rush 7-days which is important to meThey typically take 1-weeksI pray they meet my expectation in delivery Shipping from NC to GA

Dear *** ***,Dining Rooms sent an itemized invoice of all items on November *, to ***On January **, 2015, our Customer Success Team reached out to our customer to inquire whether or not a replacement table top will be needed, and we are currently awaiting the customer's response.Should he have any further questions, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

I searched locally for an entertainment center, when I couldn't find what I was looking for I went to InternetI found a great piece and searched numerous sites to find the best price and delivery optionsBedroom Furniture Discounts did NOT have the best price but great customer service reviews and delivery options, PLUS they were willing to match the price I found on another site! I ordered before Thanksgiving because I needed the piece before ChristmasThen on Black Friday, I found the piece for almost $less on another siteMy piece hadn't even shipped yet and knowing the restocking fees I was stuckI emailed Andrain and he was able to meet in the middle and give me another $off!! They had my order already and easily could have said too bad it wasn't the price on their site but they didn't! I spoke with a real person, Andrain every time I called and he always knew who I was and provided excellent customer service! I was nervous about ordering such a large and expensive piece of furniture online, but I love the piece and would order through Bedroom Furniture Discounts Again