Bedroom Guardian, LLC

from: Bedbug Expert
to: [email protected]
date: Thu, Oct 9, at 9:AM
subject: Revdex.com Regarding
Complaint #***
Dear Jay Pollock,
The complainant in Revdex.com Complaint ID ***, claims that Bedroom
Guardian ("Merchant") "charged more than ordered, had non existent
refund policy, collects installments without consumer permission
Merchant's terms and conditions are visible on the bottom of every
page on the Merchant's website and also include the refund policy as
well as details about the Merchant's auto ship plan
A link to the terms and conditions is available below:
http://bedroomguardian.com/terms.php
Details about the Merchant's auto ship program are also available on
the order page where the customer inputs their credit card
information
Merchant's refund policy is easy and straight forward to understand
All the customer needs to do is return our product within days, and
they are granted a full refund with no questions asked
As what was stated in the email sent to the customer the refund has
been processed to his accountOnce a refund has been issued, it
usually takes 3-* business days for the credit to be posted to a
customer's account, depending on their financial institutionThis
time frame is also indicated in the Merchant's terms and conditions
But the customer is still required to return the said product that he
received
The Merchant also confirms that the customer was removed on the auto ship plan
Merchant is prepared to provide supporting documentation of the refund
upon requestMerchant has noted that the Revdex.com letter that came with
the complaint specifically stated NOT to include any personally
identifying information when responding to a Revdex.com complaint, and thus
Merchant has withheld all supporting documentation since it identifies
the customer
Sincerely,
Bedroom Guardian, LLC
Loss Prevention

The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission
Merchant's terms and conditions are visible on the bottom of every page on the
Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan
A link to the terms and conditions is available below:
http://bedroomguardian.com/terms.php
Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information
Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked
As what was stated in the email sent to the customer the refund has been processed to her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions.
The Merchant also confirms that the customer was removed on the auto ship plan
Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer

Dear *** ***, The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation and was not refunded yet even though the products were already returned.The complainant did not provide more time
for The Merchant to process her refund, we have confirmed that we just received the merchandise recently and the complainant was provided a full refund as stated on Merchant's terms and conditions regarding refund policy.The complainant already was refunded $and $respectively to her credit card which ends with ***Once a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. The Merchant also sent an email confirmation to *** as a proof that the said charges already were refunded. Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

If you have ever gotten bed bugs before than you know how hard it is to get rid of themI had stayed the night over a friends, who had bed bugs and I brought them to my house without knowingI tried a few products that were at my local store, sprays and bombs, but none would remove themI found out about Bedroom Guardian from a co-worker who experienced the same thing and long story short, this actually worked! No more bugs and no more itchingI can say that I can sleep more comfortably knowing that I don't have bugs around or in my bedI even take this with me to like hotels just for precaution

Complaint: ***
I am rejecting this response because: there was no such agreement. it was stated as a one time deal. there will be no more.. I have cancelled the credit card. they cannot steal anymore. they have also been turned over to an attorney for criminal l fraud. thanks Revdex.com
Regards,
*** ***

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of
every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her accountShe also already spoken to one our Customer Service RepresentativeOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personal** identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of
every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. We still have not received the package but the tracking number shows that it was refused and it is still in transit back to us, that is why the customer was not yet refunded.As a proof this is the tracking number ***, to track it online go to *** or you may Call ***The Merchant also confirms that the customer was removed on the auto ship plan as of December 02, and was not charged for anything more after thatMerchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

After me and my roommate having a really nasty problem with bedbugs, Bedroom Guardian really saved our lifeI heard they efficient at what they do and really wanted to give them a tryI am more than happy with the results, they have been supportive and got to the bottom of the problemAmazing work, I am glad I chose themI would definitely recommend them

*** *** *** ***
*** ***
*** *** *** ** *** ** *** **
*** *** *** *** * *** *** *** *** *** *** ***
Ok, the company sent me an email stateing they will only pay me back one paymentThe company took two extra payments out of my account and made my account in the negative and I ended up paying my back feesThis is unacceptable

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of
every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his/her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was already removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the
bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:***
Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Revdex.com:
I have reviewed the response made by the business to remove me from their auto ship list, and find that this resolution is satisfactory to me
Regards,
*** ***

This product was not at all what I expected it to be I returned it in November and they still haven't put the money back on my credit card Tried calling the toll free number and it says they are closed, gives the regular ours of operation (which is when I called) and then it hangs up Did this go out of business and how do I get my money refunded

Dear [redacted], The complainant in Revdex.com Complaint ID [redacted], claims that he/she was unable to contact Bedroom Guardian ("Merchant") to cancel his/her subscription.Merchant's Customer Service Department can be contacted through 1-877-738-4912 (Monday through Friday 9...

AM to 5 PM Pacific Standard Time) The Merchant confirms that the customer was removed on the auto ship plan. The complainant was already sent confirmation that the subscription or auto ship plan has been cancelled, the confirmation was sent his/her email. Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of...

every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted], Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available...

below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her email. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.
Merchant's terms and conditions are visible on the bottom of every page on the...

Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.
A link to the terms and conditions is available below:
http://bedroomguardian.com/terms.php
Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.
Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.
And the Merchant's Customer service hours are from 9 AM to 5 PM Pacific Standard Time, it is possible that the customer is calling on a different time zone and was provided a prompt to call back during our business hours.
As what was stated in the email sent to the customer the refund has been processed to his account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.
The Merchant also confirms that the customer was removed on the auto ship plan.
Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.

The complainant in Revdex.com Complaint ID [redacted]. claims that Bedroom
Guardian ("Merchant") "charged more than ordered, had non existent
refund policy, collects installments without consumer permission.
Merchant's terms and conditions are visible on the bottom of...

every
page on the Merchant's website and also include the refund policy as
well as details about the Merchant's auto ship plan.
A link to the terms and conditions is available below:
http://bedroomguardian.com/terms.php
Details about the Merchant's auto ship program are also available on
the order page where the customer inputs their credit card
information.
Merchant's refund policy is easy and straight forward to understand.
All the customer needs to do is return our product within 30 days, and
they are granted a full refund with no questions asked.
Complainant claims that he sent four packages back, this package was
not confirmed received and returned, because the contact information
used at the time of purchase should be on the package that the
customers are sending back and the Merchant recommend the use of some
type of delivery confirmation system for all returned items to ensure
proper delivery. But despite of that the Merchant is willing to refund
the customer in full for the four packages that the customer claims
that he sent back.
The Merchant also confirms that the customer was removed on the auto ship plan.
Merchant is prepared to provide supporting documentation of the refund
upon request. Merchant has noted that the Revdex.com letter that came with
the complaint specifically stated NOT to include any personally
identifying information when responding to a Revdex.com complaint, and thus
Merchant has withheld all supporting documentation since it identifies
the customer.
Sincerely,
Bedroom Guardian, LLC
Loss Prevention

Dear [redacted],The complainant in Revdex.com Complaint ID [redacted], claims that Bedroom Guardian ("Merchant") "charged more than ordered, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also...

include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understand. All the customer needs to do is return our product within 30 days, and they are granted a full refund with no questions asked.The customer have spoken to one of our Customer Service Representative today (August 31, 2015) and was assisted with the customer concern, as what was also stated in the email sent to the customer the refund already has been processed to her account. Once a refund has been issued, it usually takes 3-5 business days for the credit to be posted to a customer's account, depending on their financial institution. This time frame is also indicated in the Merchant's terms and conditions. But the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon request. Merchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]