Bedroom Guardian, LLC

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "sent him an email and opted him to receive email but unable to opt out from itMerchant's Customer Service Department can be reached by calling [redacted] (Monday through Friday, AM to PM Pacific Standard Time)The complainant filed this complaint on May 01, which falls on a weekend and we are still close.The Merchant confirms that the customer was removed on any email listings.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted] ***,Regarding Revdex.com Complaint ID [redacted] :The complainant's concern already was address in the previous responseThe complainant can follow the following instructions in returning the product, which can also be found on our terms and conditions page, the link is listed below:http://bedroomguardian.com/terms.phpPlease send product returns to:Bedroom Guardianc/o Returns DepartmentFleet StreetPortsmouth, NH 03801United StatesThe contact information you used at the time of purchase should be on the package that you are sending backWe are not responsible for lost or stolen itemsWe recommend the use of some type of delivery confirmation system for all returned items to ensure proper delivery.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received with tracking number (USPS).The customer did not make any contact with the Merchant in the past and cancelled the subscription, but the Merchant confirms that the customer was removed on the auto ship plan effective today August 17, 2015.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.We have attached a copy of the email that we sent to the customer, because as per customer the Merchant never did sent him an email confirming the refund.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.As what was stated in the email sent to the customer the refund has been processed to her account for $on September 01, Once a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted] , The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she receivedThe complainant was already sent returns instructions through his/her emailThe Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "claims that he was charged and was never refunded.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy.As what was stated in the email sent to the customer the refund has been processed to his account as of yesterday February 22, Once a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsWe still have not received the merchandise but we assume that the merchandise is on it's way, as a proof this is the tracking number [redacted] , this can be verified through www.usps.com or by calling USPS Toll free number.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

[redacted] Hello This email is in regard to my complaint with Bed Bug Gaurdian # # [redacted] Thank you for your help in the matter below, but I now have received a NEW credit card bill and bedroom gaurdian has a new charge on it for Canadian dollars or U.Sfunds I did not receive any product but it may be on the way, but I DID NOT even receive the product but did get charged a new charge so I would appreciate it if you would again contact them on my behalf I require a refund for this one too.They said they can not pay me back on my credit card so they will send me a cheque in the mail for the last one I have notified them I am writing to you in an email I sent them today {April 17} asking for a second refund Thank you very much again Sincerely [redacted] *** [redacted] Hello I got a new charge on my credit card for another product of bedroom gaurdian but I did not get the product, BUTit was charged on the very same day that I said you would have to send a cheque, so, I had already notified you and you had already said you would cancel and send me a refund the days BEFORE the NEW CHARGE appeared on my card So, I guess you will have to refund this one too and send me a SECOND cheque {check} I do not know why the charge appeared days after we were disputing this product order and charge I realize you have many people working for you and this may be that they did not know not to send it or it was sent from some other warehouse or something, but please send me another refund cheque for the charge that appeared on my April credit card bill That would mean this charge is a different one than the one you already agreed to send me a refund check for I have notified the Revdex.com again Just so you know Thank you Please reply and let me know what you are going to do [redacted] { for [redacted] ***} Revdex.com This is my complaint number # [redacted]

Fantastic product! I am looking for this kind of product and needed help curing itI looked around in the local “big box” stores and found several other treatmentsNeither worked, and both left a considerable mess.I found this product online and could not be happier.it work perfectly and highly recommending this productIt’s great

[redacted] Hello [redacted] , This is to confirm that the $was successfully refunded to youraccount, the money may not reflect right away, once a refund has beenissued, it usually takes 3-business days for the credit to be postedto your account, depending on your financial institution, but restassured that we already processed the refund today (March 30, 2015).We also successfully cancelled your automatic re-order.TRACKING NUMBER: [redacted] Please send product returns to:Bedroom Guardianc/o Returns Processing CenterFleet StreetPortsmouth, NH 03801United StatesHave a great day,Bedroom Guardian Supportwww.bedroomguardian.com

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account, this is also already discussed when she spoke to one of our Customer Service RepresentativeOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.Regarding the issue of customer not receiving the package, this is the tracking number for the said package [redacted] , this can be verified by checking online through www.usps.com or by calling USPS Toll Free number and it will tell that the merchandise was delivered to the complainant's shipping address on file.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

I never, EVER thought that I would get bedbugsI keep my house tidy and I was very embarrassed to be in a situation where I had to call someone to come clean my home for bed bugs and treat my bedroom and beyondit was a nightmare But luckily, I found Bedroom Guardian They are personable, professional and discreet I obviously didn't want my neighbors to know, and with this product, everything is kept INSIDE of the house and I didn't have to have a professional come out On top of that, they are affordable I would highly recommend Bedroom Guardian to anyone that I know

Great product.The product is very lightweightits completely impressed me .natural product, so It doesn't harm my family members I recommend this product to anybody who wants to keep their home away from home and personal space safe from the bed bugs epidemicIt provides fast and high quality resultsI am using it from last months and very reasonable price !!

The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The Merchant also cannot locate this customerWe advise this customer to contact our Customer Service Department by calling 1-877-738-or email us at [email protected] and we are willing to resolve this issue with them to their satisfaction.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her emailOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsThe Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted] , The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation and was not refunded yet even though the products were already returned.The complainant did not provide more time for The Merchant to process her refund, we have confirmed that we just received the merchandise recently and the complainant was provided a full refund as stated on Merchant's terms and conditions regarding refund policy.The complainant already was refunded $and $respectively to her credit card which ends with [redacted] Once a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsThe Merchant also sent an email confirmation to [redacted] as a proof that the said charges already were refundedMerchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Complaint: [redacted] I am rejecting this response because:there are still issues to be resolved .As for the day money back guarantee it is clearly stated days on the front of there websiteI sent back the original package for a full refund of $and some odd cents via certified mail on Sept15th I also sent in the mail supporting documents in the mail for the overdraft fees Regards, Christina Arnett

Bedroom Guardian's (Merchant) terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below: [redacted] The complainant already have contacted our Customer Service Department yesterday and was even advised to return the merchandise in compliance with our return and refund policy, but the complainant does not want to cooperate and instead she disconnected the call, the representative who assisted the complainant even called her back numerous times to provide information about her refund and customer keep hanging up the phone and refused to listenWe are willing to provide proof such as call records upon request.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.And as oppose to what the complainant claims, all our products contains label, with ingredients list and all important information about our product, we also include a copy of an instruction manual on each package.Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.As what was stated in the email sent to the customer the refund has been processed to her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsThe Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , rejected the response and claims that Bedroom Guardian ("Merchant") "did not provide a proper return address.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The Merchant's return address is also indicated on each package as this is a strict compliance with the USPS as oppose to the complainants claim, click the link below to view the details: [redacted] Due to this rare circumstance, the Merchant is willing to provide a full refund from September to April if given that the complainant will return all said packages, including the January, February and April refills which was supposedly complainant can keep and still receive a refundIf the complainant still wishes to receive all refund from September to April all packages MUST be returned.These are tracking numbers provided by the USPS and indicated on each package that the complainant received from us[redacted] (SEPTEMBER) [redacted] (OCTOBER) [redacted] (NOVEMBER) [redacted] (DECEMBER) [redacted] (JANUARY) [redacted] (FEBRUARY) [redacted] (APRIL)If for ANY reason that the complainant decided not to pursue in returning all packages from September to April, the Merchant's offer to provide her a refund from January, February and April will still stand and the complainant does not need to return anything if that is the option that she will acceptThe Merchant apologized for any misunderstanding that this issue has caused but as what was said already in the previous response, we are showing all efforts in assisting the complainant with her concern.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention