Bedroom Guardian, LLC

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to ME WITH THE FOLLOWING EXCEPTIONS: only the packages can be returned without me paying postage; except the first package was opened does the company want this package returned also? Please advise I will accept the offer of payment from all the months if I DO NOT HAVE TO PAY FOR POSTAGE TO RETURN AND HOW DO I RETURN THE PACKAGES OPENED AND UNOPENED? Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I repeatedly tried to cancel my reoccurring order before the next order shipped and before I was charged, but the calls were never answered for me to be able to do soI remained on hold for more than an hour each timeIt wasn't until after they charged my account did someone actually answer, after being on hold for minutesI believe this was done purposefully in an effort to prevent cancellation and that is deceitful, and poor business practiceI have been notified of a refund, however now I have to wait for it to credit back to my account and also spend time and postage returning the product Regards, [redacted]

There was this outbreak of bedbugs in my home some time back and I have seen the results of bed bugs and I was very concerned for my kidsSo I was searching for solution for this and stumbled upon this product so I decided to use itAfter some time the population of bedbug’s were seemly lowAnd product is chemical free and all natural so I don’t have to worry about toxic chemicalsNow my family and I feel much saferSince now we can count on this productI would recommend this product to anyone with a bedbug problem

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and it includes the details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.As what was stated in the email sent to the customer the auto refill already was discontinuedThe Merchant confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Complaint: [redacted] I am rejecting this response because: I DO NOT BELIEVE IT IS TRUTHFULOn JANUARY I CALLED BEDROOM GUARDIAN AND AFTER WAITING ON HOLD FOR MINUTES, I WAS VERY NASTILY TOLD THEY HAD NOT RECEIVED MY RETURNTHEN IMMEDIATELY DISPUTED THE CHARGES WITH CHASE, MY CREDIT CARD COMPANYON JANUARY !I FILED THE Revdex.com COMPLAINTEVERYTHING ABOUT BEDROOM GUARDIAN IS DISHONESTI ACCEPT THE REFUND --IT IS THE LEAST THEY CAN DO-- BUT NOT THEIR EXPLANATIONRegards, [redacted]

The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan and the customer was able to speak to one of our Customer Service Representative dated December 19, after this complaint was sent and the Customer was provided complete information about the Merchant's auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer

The complainant in Revdex.com Complaint ID 10308864, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan A link to the terms and conditions is available below: http://bedroomguardian.com/terms.php Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked As what was stated in the email sent to the customer the refund has been processed to his accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received As what was stated in the email sent to the customer the refund has been processed to his accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer

Complaint: [redacted] I am rejecting this response because: there was no such agreement it was stated as a one time deal there will be no more I have cancelled the credit card they cannot steal anymore they have also been turned over to an attorney for criminal l fraud thanks Revdex.com Regards, [redacted] ***

The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer

Dear [redacted] , The complainant in Revdex.com Complaint ID [redacted] , claims that he was unable to contact Bedroom Guardian ("Merchant") through phone.As what the complainant stated that he tried to contact the Merchant and got a message that it's closedUpon checking the complainant's location, he is in Toledo, OH which is in Eastern Time and our Customer Service line is open from Monday through Friday, AM to PM Pacific Standard Time and it is mentioned in our automated prompt.Eastern Time is hours ahead of Pacific Time which explains why the complainant received a recording that the Customer Service Department is still closedThe Merchant do follow the said hours.As a proof to that, the complainant was able to speak to one of our Customer Service Representative on March 07, 09:AM Pacific Standard Time which is around 12:PM Eastern Time where the customer is located.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, Henry Simon

Complaint: [redacted] I am rejecting this response because:I was removed of course my choice cancelled my card, but they need to make it so people can talk to someone on the phones, nobody answers the phones to help you this is where they scam you so you can't cancel anything if you want ,I wanted to talk to them to solve the problem and you can't when they don't talk to you Regards, [redacted]

Dear [redacted] , The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her emailOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsThe Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Found this company online and it has mixed reviews, but I am frustrated and willing to try everythingI was not expecting it's something that will work, but it did, I was upset to receive a small bottle of spray, but it did not stop me to try it and I am glad I didMaybe the company can consider selling it in bigger bottlesI hired an exterminator, but said I have no problem, but every night I get bed bug bites, my daughter have these allergies like bites now tell me if I am just paranoid or that proves I have bed bug problems and this helped a lot

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and it also includes Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.As what was stated in the email sent to the customer the Merchant confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

[redacted] Have been ill. we are mailing back the bedguardian packages we have have for reimbursements. just securing fees for postages if needed. thank you [redacted] ***

Complaint: [redacted] I am rejecting this response because:Thanks for noting the time zone difference I didn't realize that at first but I have made phone call attempts within the correct business hours and received the same recording Anyways, that's not a big issue with me it just made it look fishy because my wife just went through a similar situation with the same kind of phone voicemails and it ended up being fraud.I do not remember at all seeing what is on your website currently I had ordered this stuff months ago and I do not recall it being the same - detailing the monthly installments My issue is that it was not clear enough of what the company was wanting to charge at the time of my first purchase Why not make that part of the "purchase agreement" as visible and noticeable? I would not have done the deal if I knew there were future installments That should be an option at the time of checkout, it should not default into the customer automatically signed up until cancelled I would not have bought anything The company email states that the refund of the last charges have been initiated but product(s)? must be returned Was I suppose to get more packages? I haven't gotten anything since the last charges This is becoming a little more confusing I just want a refund and move on Thank you for your time.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meI don't believe the amount is correct it is too muchThe refund amount was $and should be $ Regards, [redacted]

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered without consumer permission.Merchant already have contacted the complainant regarding the order that was processed onlineThe complainant accidentally added an item when he ordered on the Merchant's website.As what was stated in the email sent to the customer and as what was discussed over the phone, the refund has been processed to his account and order has been correctedOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsMerchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

[redacted] Hello [redacted] ***, This is to confirm that the $(September) and $(October) were successfully refunded to your account, the money may not reflect right away, once a refund has been issued, it usually takes 3- business days for the credit to be posted to your account, depending on your financial institution, but rest assured that we already processed the refund today (October 13, 2014) We also successfully cancelled your future orders Please send product returns to: Bedroom Guardian c/o Returns Processing Center Fleet Street Portsmouth, NH United States Have a great day, Bedroom Guardian Support www.bedroomguardian.com