Bedroom Guardian, LLC

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, collects installments without consumer permission and unable to contact the company.The complainant is located in Lakewood, OH which is in Eastern time and the
Merchant's Customer Service hours are from Monday through Friday, AM to PM Pacific Standard Time which is also indicated during off hours automated promptEastern Time is hours ahead of Pacific Time this explains why the complainant mentioned that he received a recording that the Customer Service line is still closed.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

This company bills under different names: BGL*BEDROOMGUARDIAN and BED BLOCKADE that appear on the bank statement Very misleading I tried to cancel this product without success I fell ill, and didn't realise that I was still being charged They will not refund the moneyPaying $20/month since February

I ordered the advertised "device" for $in JanuaryI received a powder substance NOT a device at all Shortly after that I received a letter regarding magazine subscriptions (they indicated they received my information from Bedroom Guardian) informing me that my credit card would be charged if I did not cancel To my surprise, my credit card was charged $in February for a second unit, according to their customer service I informed them that I ordered and paid for one unit I informed the company the I have not received, nor do I want, anymore products from themI was told I needed to return the second unit in order to receive a refund I didn't order it, I haven't received it and I don't want it

Dear *** ***, The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The complainant was already sent confirmation about a refund that was issuedOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institution. Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

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Just received my $credit from the company.Want to thank you very much, once you contacted them, their response was very quick- had been trying for over months to get a response.The $was not that important.it was the moral victory that they cannot do that to consumers and get away with it, felt like $250,Again thank you very much. *** ***

The complainant in Revdex.com Complaint ID # *** claims that Bedroom Guardian ("Merchant") was called numerous times and that Merchant does not answer the phone and does not provide refund for all charges
This Revdex.com complaint is not consistent with what actually happened
When a customer orders the Bedroom Guardian bed bug protection plan from Merchant, the terms and conditions of the auto ship plan are disclosed to the customer on the credit card pageAdditionally the customer is clearly informed that they may obtain a full refund with no questions asked simply by shipping the product back within daysThis action would also cancel them from the auto pay program
A customer can also cancel the auto ship program by emailing or calling the merchants
Contrary to the complainant's claims that the complainant only received one refund, the Merchant found the following communication from the complainant:
One phone call on July 23rd confirming that all charges has been refunded to the complainant's account
The contact information the customer used at the time of purchase should be on the package that they are sending backHowever the complainant failed to do so, and the Merchant had to gather more information to verify the owner of the parcel
The Merchant confirmed that three charges for the month of May, June and July are all refunded to the complainant's account, once a refund has been issued, it usually takes 3-business days for the credit to be posted to their account, depending on the customer's financial institution.
The Merchant is fully prepared to furnish evidence against the complainant, including email communication and a telephone call recording, at the request of the Revdex.com
Sincerely,
Bedroom Guardian, LLC
Loss Prevention

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's
website and also include the details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.The Merchant confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

I first came upon Bedroom Guardian while doing some online research on getting rid of bedbugsI had a nasty problem of them in the new house we just moved into, the beds seemed to be uncurable as I tried other treatments to try to get rid of this problemAfter doing my research online I took a chance and got Bedroom Guardian to try to solve this problemI ordered one and it was a very compact and convenient product to use and I started to notice that most of the problems like the itching started to gradually fade away! I was so happy and I definitely recommend this product to people with similar problems!

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") " collects installments without consumer permission.As of June 03, confirms that the customer was removed on the auto ship plan and also was refunded an amount of $and Merchant never charged the complainant's account again.The complainant also still did not returned any merchandise to the Merchant.Once a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's
website and it also includes Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.As what was stated in the email sent to the customer the Merchant confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

This product was not at all what I expected it to be I returned it in November and they still haven't put the money back on my credit card Tried calling the toll free number and it says they are closed, gives the regular ours of operation (which is when I called) and then it hangs up Did this go out of business and how do I get my money refunded

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Hello *** ***, This a copy of the Transaction Report regarding the refund that was processed last June 03, As you noticed this report is up to date and there were no other charges that were deducted on your account and the last transaction was a refund of $74.70. For any questions you can either reply on this email ([email protected]) or call us at 8777384912 (Bedroom Guardian).Have a great day, Bedroom Guardian Supportwww.bedroomguardian.com

I have used the Bedroom Guardian for some time now during my travels and highly recommend itSince the outbreak of bedbugs and several major hotel and motel chains, I did not want to take the chance of bringing these pesky creatures home with me.  The product is lightweight, compact and provides instant resultsThe Bedroom Guardian is also chemical free and all natural, so I feel safe with this product around my children and petsI recommend this product to anybody who wants to keep their home away from home and personal space safe from the bed bugs epidemic

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permissionWe have attached a copy of the email that we sent to the customer, because as per customer the Merchant never did sent him an email confirming the refundMerchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

I ordered of the Bed Bug Kits on 01/07/ $& $I have since learned that every days you are automatically sent out the kits again and charged , goes on and on This was a one-time purchase for me, I DO NOT want any sort of AUTO SHIP PLAN !!! CANCEL !!!!!

I stumbled upon Bedroom Guardian when I was in a mad panicI was looking for a homemade bug repellent recipe and found the BY website instead I'm glad I didAt first getting a new shipment every two months was a bit hard to swallow, but after having such a bad infestation, I kinda liked the idea of having it aroundBasically it worked for e, I can't see why it wouldn't work for you

Complaint: ***
I am rejecting this response because:I did get credit for months described, but they turned right around and charged my credit card for $for the month of SeptemberI E mailed them and they denied doing thisI have never received any product since the first order
Regards,
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I ordered their product from them in Janof and never received the itemI called their Customer Service Dept., and they told that it was returned to them because the address was incorrectI then asked them to return my money and the said they wouldIt is now Feb23, 2016, and still haven't received my money backI called them back again and asked to speak to a manager about this problemAfter a lengthy dispute with the lady she hung up on meI tried to call back, and with Caller I.Dthey continue to hang up on me and will not take my calls at all

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also
include the details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.The Merchant confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Bedroom Guardian is an interesting productI have to admit I was a little skeptical when I first bought itI honestly wondered if it would even work because it only seemed to kill and control the bed bugs in and around my bed
In fact, I was worried that I’d just end up spreading the bugs from my bedroom to other areas of the houseBut it looks like I worried for nothingI thrilled to be bed bug free, and feel really comfortable having something that continually protects against bed bugs"