Bedroom Guardian, LLC

Dear *** ***, The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include
the refund policy.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her emailOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

My complaint is that this company is charging you for a product that you didn't request a second time without your concent (sic)

The complainant in Revdex.com Complaint ID *** claims that Bedroom Guardian ("Merchant") " charged more than ordered, had non existent refund policy, collects installments without consumer permission
Merchant's terms and conditions are visible on the bottom of every page
on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan
A link to the terms and conditions is available below:
http://bedroomguardian.com/terms.php
Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information
Complainant requests for a refund, Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked
As what was stated in the email sent to the customer the refund has been processed to her account for $Once a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions
The Merchant also confirms that the customer was removed on the auto ship plan
Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer

Dear *** ***, The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's
website and also include the refund policy.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her emailOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

No billing for the product after the initial order was authorized by meOne month later I received an additional duplicate order that I never ordered or authorized When attempting to contact their customer service number all I got was a message to call during business hours All the calls I made to them were during business hours

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of
every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The complainant claims that the Merchant's original number was "***", which is entirely falseThe Revdex.com itself can prove that the Merchant's phone number always has been "(*** ***" this phone number was provided to the Revdex.com from the start and it was never changedFurthermore the phone number "***" is a toll free number of a cruise ship company in the US.The Merchant only offers a day money back guarantee, but the complainant was given a refund for three months (January, February and April) and was not even required to return anymore productsThis action clearly shows how the Merchant is willing to assist the complainant with her concernIf the complainant really intended on getting a refund from her packages back in September she could have returned it already since then, but the complainant kept all those packages up to this point.The complainant is using the Revdex.com complaint in getting what she want, she was provided a wide amount of exemption by getting a three months refund oppose to the Merchant's money back guarantee program that the customer agreed upon initial purchase of our merchandise.The complainant is using the Revdex.com complaint in getting what she want, she was provided a wide amount of exemption by getting a three month refund oppose with the Merchant's money back guarantee program that the customer agreed upon initial purchase of our merchandise.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Complaint: ***
I am rejecting this response because: I have looked for a return process on the product and there isn't no return information there and if I can get that information I will be happy to send it back with the intentions of getting my money back or the product I asked for
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's
website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

from: *** *** to: "[email protected]" date: Tue, Aug 18, at 4:PMsubject: RE: You have a New Message from Revdex.com Regarding Complaint #***
I apologize for the delay in responding - my computer was on an old program and would notallow me to open up I now have new technology I wish to inform you that immediately following mycomplaint, Bedroom Guardian did refund me the charged to my account but I did have to return the unwanted shipment at my cost There was no word of apology.Thanks for your help in this matter-your actions were impressive and speedy.*** ***

The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's
website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer

Dear *** ***, The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website
and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her emailOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of
every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. We still have not received the said product, but it's probably on it's way, as a proof this is the tracking number *** and this can be verified through *** or by calling *** ***The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Bedbug Expert
4:PM (hours ago)
to disputes
Dear *** ***,
The complainant in Revdex.com Complaint ID *** claims that Bedroom
Guardian ("Merchant") " charged more than ordered, had non existent
refund policy, collects installments without consumer permission
Merchant's terms and conditions are visible on the bottom of every
page on the Merchant's website and also include the refund policy as
well as details about the Merchant's auto ship plan
A link to the terms and conditions is available below:
http://bedroomguardian.com/terms.php
Details about the Merchant's auto ship program are also available on
the order page where the customer inputs their credit card
information
Complainant requests for a refund, Merchant's refund policy is easy
and straight forward to understandAll the customer needs to do is
return our product within days, and they are granted a full refund
with no questions asked
As what was stated in the email sent to the customer the refund has
been processed to her accountOnce a refund has been issued, it
usually takes 3-business days for the credit to be posted to a
customer's account, depending on their financial institutionThis
time frame is also indicated in the Merchant's terms and conditions
The Merchant also confirms that the customer was removed on the auto ship plan
Merchant is prepared to provide supporting documentation of the refund
upon requestMerchant has noted that the Revdex.com letter that came with
the complaint specifically stated NOT to include any personally
identifying information when responding to a Revdex.com complaint, and thus
Merchant has withheld all supporting documentation since it identifies
the customer
Sincerely,
Bedroom Guardian, LLC
Loss Prevention

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
However, I never received the shipment referred to. Also I tried to call and cancel, their phone went straight to hold and after spending 1/hour holding I hung up. Tried again later with the same results.
Regards,
*** ***

Dear *** ***, The complainant in Revdex.com Complaint ID ***, claims that he was unable to contact Bedroom Guardian ("Merchant") through phone.As what the complainant stated that he tried to contact the Merchant and got a message that it's closedUpon checking the
complainant's location, he is in Toledo, OH which is in Eastern Time and our Customer Service line is open from Monday through Friday, AM to PM Pacific Standard Time and it is mentioned in our automated prompt.Eastern Time is hours ahead of Pacific Time which explains why the complainant received a recording that the Customer Service Department is still closedThe Merchant do follow the said hours.As a proof to that, the complainant was able to speak to one of our Customer Service Representative on March 07, 09:AM Pacific Standard Time which is around 12:PM Eastern Time where the customer is located.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

The complainant in Revdex.com Complaint ID *** claims that Bedroom
Guardian ("Merchant") "charged more than ordered, had non existent
refund policy, collects installments without consumer permission
Merchant's terms and conditions are visible on the bottom of every
/>
page on the Merchant's website and also include the refund policy as
well as details about the Merchant's auto ship plan
A link to the terms and conditions is available below:
http://bedroomguardian.com/terms.php
Details about the Merchant's auto ship program are also available on
the order page where the customer inputs their credit card
information
Merchant's refund policy is easy and straight forward to understand
All the customer needs to do is return our product within days, and
they are granted a full refund with no questions asked
Complainant claims that he one package back, this package was
not confirmed received and returned, because the contact information
used at the time of purchase should be on the package that the
customers are sending back and the Merchant recommend the use of some
type of delivery confirmation system for all returned items to ensure
proper deliveryBut despite of that the Merchant is willing to refund
the customer in full for the package that the customer claims that he
sent back
The Merchant also confirms that the customer was removed on the auto ship plan
Merchant is prepared to provide supporting documentation of the refund
upon requestMerchant has noted that the Revdex.com letter that came with
the complaint specifically stated NOT to include any personally
identifying information when responding to a Revdex.com complaint, and thus
Merchant has withheld all supporting documentation since it identifies
the customer
Sincerely,
Bedroom Guardian, LLC
Loss Prevention

I seldom post reviews online, but I just have to share my experience with this productI ordered it on their website, it takes about a week before I received itIt comes with a small paperwork, but the instructions are not clear, so I called their toll free number and spoke with a nice young ladyShe gave me the simplest instruction and I started using the productAfter three weeks of using it, I noticed the problem have lessened, I also vacuum almost every day and wash all my things in hot water, I guessed that helps tooI will use the rest of what I received and post another review

Complaint: ***
I am rejecting this response because: I DO NOT BELIEVE IT IS TRUTHFULOn JANUARY I CALLED BEDROOM GUARDIAN AND AFTER WAITING ON HOLD FOR MINUTES, I WAS VERY NASTILY TOLD THEY HAD NOT RECEIVED MY RETURNTHEN IMMEDIATELY DISPUTED THE CHARGES WITH CHASE, MY CREDIT CARD COMPANYON JANUARY !I FILED THE Revdex.com COMPLAINTEVERYTHING ABOUT BEDROOM GUARDIAN IS DISHONEST.I ACCEPT THE REFUND --IT IS THE LEAST THEY CAN DO-- BUT NOT THEIR EXPLANATION.Regards,
*** ***

Complaint: ***
I am rejecting this response because: I did not order anything else from this companyJust the trial size order on 09/08/for $They had no right to take my money without my authorization. I never received an email asking if I even liked their productOr telling me that they were going to send me moreOr that they were going to charge may credit cardI did not see on their website that they would be sending anything elseIt was a trial to see if I liked the productWhich as it turns out it does not work and I would not have ordered any more
On 10/14/I received a package, I was puzzled to why I received it, tried to call but couldn't get anyone to answer the phoneChecked with the credit card company, found out they took my money $on 9/27/What's worse they sent me the same size as they did the first time minus the small bed bug trapAnd the first time I only paid $for it and got a small bed bug trapSo I called several times that day, would be on hold for minutes and get hung up on, call back it would do the same thingTried calling before p.m. was on hold for about minutes and got hung up onWhen I called back had a recording that said "the office was closed and to call back during business hours." The business practices that they have showed me, make me think its all a scam
If I were to use my customers credit card numbers for anything else then what they authorized to do, I would be in trouble for theft/fraudSo the way I look at this is theft/fraud on me
I am send you pictures of the trial size they sent me again and charged me $for itI don't feel that I should have to return anything I did not order at my expenseNow if they send a label I will be happy to drop in in the mailI will not be forced to order anything from a company that handles business like these people do
Regards,
*** * ***