Bedroom Guardian, LLC

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the
Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. We still have not received the package but the tracking number shows that it was refused and it is still in transit back to us, that is why the customer was not yet refunded.As a proof this is the tracking number ***, to track it online go to *** or you may Call ***The Merchant also confirms that the customer was removed on the auto ship plan as of December 02, and was not charged for anything more after thatMerchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "should not have the customer pay for returning a package.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy and return policy.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpThese are just a brief information regarding the Merchant's return policy which can be found on our terms and conditions.--Start of Quote--DPlease Note:You, the customer, are responsible for return shipping and handling costsBedroom Guardian is NOT responsible for any overdraft fees or situations resulting from customers using a credit card with an insufficient balance to cover the above costsIt is the sole responsibility of the customer to ensure funds are available to cover all applicable fees and taxesReturn products must be sent to the following address:Bedroom Guardian Product Support: 1-***c/o Returns DepartmentFleet StreetPortsmouth, NH, 03801, U.S.A.EThe contact information you used at the time of purchase should be on the package that you are sending back.We are not responsible for lost or stolen itemsWe recommend the use of some type of delivery confirmation system for all returned items to ensure proper deliveryRefunds will be issued only to the same credit card that was used in ordering the productOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to your account, depending on your financial institution.--End of Quote--As what was stated in the previous response, the Merchant is allowing the customer to return the product only from September, October, November, December, January, February and April which consist of seven packages (Nothing was sent for the month of March), the initial order is not included with the exemption, we are allowing the complainant to return only the refills that she automatically received after ordering the first time.The said return procedures stated above applies even if the package was opened or unopened.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Trial basis for Bed Bug Protection AKA Bedroom Guardian begin 9/23/ Telephone number at the time was *** of which I called to cancelled within trial period to discontinued automatic payment from my Credit UnionAfter continued deliveries to my PO Box I notified my Credit Union and discovered another number in December made the call and was told apologized and would be reimbursedThis was not done when calling the new number given *** April 27, 2016, Princess stated no record of any callsI believe because she said no record of previous calls were not made because of the change of the name of the product same price and change of contact number without my knowledge Are all packages to be returned unopened only one and that she could only return a 30day and I said I have been calling the number since the first date they credit my accountShe stated she was putting me on hold and there was disconnect and that I returned the call and let Princess know

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the
Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund already was processed on December 10, 2015, he also was able to speak with one of our Customer Service Representative on December 01, and was provided the correct return procedureAnd on December 10, we have confirmed that we received the merchandise in our return address location and he was provided a full refundOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Bought the product online for a rental house I manage The product seems to work My issue is they slip in reoccurring charges and I've tried calling all morning all the numbers I can find for them It is now around noon on a Tuesday and all their phones go to vm saying they are closed and to call back within business hours...but it is hours they list on their message (9am-5pm) The product initial price I paid was $on 2/16/and then they charged $on 4/15/and $on 5/16/ They scammed me into unknowingly paying some reoccurring fee That's stealing; I was not aware of what they wanted to charge and now that I found out and am trying to work it out with them, they will not answer any phone calls, so that's stealing too I want a full refund at the bare minimum They are not practicing good business at all They are scamming I thought their attorney has said they have hired more help at their call center?

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged the complainant's account and did not sent any orders.The complainant's mailing address is as follows:*** *** *** ** *** ** *** *** ***This
is also the list of the tracking numbers as a proof that Merchant did sent the Merchandise/Orders that was charged for the month of June, July and August to the complainant's mailing address provided aboveThe following orders was sent via USPS.*** (JUNE)*** (JULY)*** (AUGUST)Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.As what was stated in the email sent to the customer the refund has been processed to her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "collects installments without consumer permission.We understand the complainant's frustration regarding her experience in contacting our Customer Service hotline, rest assured that we are doing our best to accomodate all customers.But as what was stated in the email sent to the customer due to the circumstances the refund has been processed to her account on August 31, 2015, we will make an exemption and will not require her to return the merchandise anymore with tracking number *** and was sent through USPSOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

The product does not work and the auto ship youVery expensiveAnd all I got was the spray not the disc

*** *** *** ***
*** ***
*** *** *** ** *** ** *** **
***
This company has charged my account again I just issued a complaint for charging my account without my permission now they did it again I'm so angry please take care of thid

I searched on line for a product to help with bedbugs, because I was too embarrassed to ask friends or family for any recommendationsI came across Bedroom Guardian and it has worked wondersI was a little skeptical at first, but once I started using it I was pleasantly surprisedThe service was professional and no one had to know what I was getting doneToo top it off it was affordable which was very important to me and my budgetI recommend this product to anyone battling with bedbugs

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the
Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:https://bedroomguardian.com/terms.htmlDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her account for $in adherence with the day money back guaranteeBut the customer is still required to return the said product that he/she receivedOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions.The complainant is asking for a refund that was charged on August 12, which is already over the days money back guaranteeThe merchant already provided a refund that was charged on September 11, since it's still within the days money back guaranteeThe complainant did not make contact in the past regarding the charge on August 12, and waited another month, the complainant did confirm that she received a product last month and did not contact the Merchant regarding it.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the
Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:***
Details about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

They did not adequately notify me that they would charge me an that they would send me more of their product every days and charge me an outrageous amount for a product that didn't even do what they claimed it would do And they said the additional products were not refundable

The complainant in Revdex.com Complaint ID *** claims that Bedroom Guardian ("Merchant") " charged more than ordered, had non existent refund policy, collects installments without consumer permission
Complainant requests for a refund, Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked
As what was stated in the email sent to the customer the refund has been processed to her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions
The Merchant also confirms that the customer was removed on the auto ship plan
The customer also requested to refund the overdraft fees, however, it is stated in the Merchant's terms and conditions that the Merchant is NOT responsible for any overdraft fees or situations resulting from customers using a credit card with an insufficient balance to cover the above costsIt is the sole responsibility of the customer to ensure funds are available to cover all applicable fees and taxes
But we have requested that the customer send a proof of the overdraft fees and this will be under investigation, but at this moment it is confirmed that the customer was refunded $and $
Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer

Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website which includes details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are
also available on the order page where the customer inputs their credit card information.Merchant's policy is easy and straight forward to understandIt is stated on the terms and conditions "To customize this program or future shipments and charges, call customer service during regular business hours which are am to pm Pacific Standard Time." this means that the customer can cancel their auto ship program because there no commitment and no minimum to buy.As what was stated in the email sent to the customer the refund has been processed to her account and we already cancelled her orderOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy
as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her emailOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of
every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund already was processed on December 10, 2015, he also was able to speak with one of our Customer Service Representative on December 01, and was provided the correct return procedureAnd on December 10, we have confirmed that we received the merchandise in our return address location and he was provided a full refundOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "was closed and unable to contact to cancel the subscription.The complainant claims that everytime he tried to contact us we are closed, our Customer Service Department can be reached by
calling *** from Monday through Friday AM to PM Pacific Standard TimeThe complainant is in ** *** ** which is in Central Time and Central Time is hours ahead of Pacific Time.As what was stated in the email sent to the customer the Merchant confirms that the customer was already removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Complaint: ***
I am rejecting this response because: When I ordered the shipment of the product, I was asked if I wanted to have an continuing subscription and I said no that I wanted to just have the one time purchase. Business billed me for continuing subscription anyways. I did not authorize the business to bill me
Regards,
*** ***