Bedroom Guardian, LLC

I ordered a Bedroom Guardian to treat bedbugs I was put on automatic renewal without my o.k The product is simply diatomaceous earthI can buy a pound bag here in Augusta, Ga for $ Bedroom Guardian sends a ounce (salt shaker size) for $ Talk about PROFIT for themTheir first shipment costs half as much as subsequent shipments????? When you phone them, to stop sending, be ready for a minute hold This happened to me times

[redacted] Dear Sirs,I did send respond to put the case on hold, immediately after the payment was sentYou may mark as satisfied [redacted]

Dear Marcus Rasmussen,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to his accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website which includes details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's policy is easy and straight forward to understandIt is stated on the terms and conditions "To customize this program or future shipments and charges, call customer service during regular business hours which are am to pm Pacific Standard Time." this means that the customer can cancel their auto ship program because there no commitment and no minimum to buy.As what was stated in the email sent to the customer the refund has been processed to her account and we already cancelled her orderOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsThe Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

[redacted] This company has charged my account again I just issued a complaint for charging my account without my permission now they did it again I'm so angry please take care of thid

I am truly grateful for the professionalism and help I received recently from Bedroom GuardianMy Wife was undergoing serious bites from Bed Bugs and it was literally a living nightmare for her and myself for having to see her go through such discomfortI called Bedroom Guardian and they were so understanding and took care of our concerns and more importantly...our BED BUGS! Thank you again and please call upon Bedroom Guardian to eliminate Bed Bugs out of your lives

[redacted] Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her emailOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] ,The complainant in Revdex.com Complaint ID [redacted] , claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said products that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan as of today January 27, The Merchant can provide proof that customer never made contact either in September or October to cancel the auto ship plan, this is the first time she made contact with The Merchant and in addition she never returned any merchandise to us for us to process a refundMerchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

My wife and I went on vacation and stayed in many hotels along the wayTo our surprise, when we came home we started finding bed bugs on our mattress! My wife raced to the nearest store and picked up a few different products that would target the issue we were facingUnfortunately, after a week of using these products, we were still finding the bugsI started searching online for solutions and found the Bedroom Guardian productI usually don’t make online purchases but we were desperate! I received the product and after reading through the instructions, I began using it immediatelyWithin a few days we started seeing a difference – the bugs were disappearing! We are now bed bug free and we are so happy that we can sleep soundly at night once again! After that scare, we always keep Bedroom Guardian in our houseWe know that it’s a product we can trust to take care of the problem!

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meI have received an email from the company stating that they have credited my [redacted] account If so I am satisfied and will return the product At least now I do have their email address that I can communicate with them directlyYOU HAVE NO IDEA OF HOW APPRECIATIVE I AM FOR YOUR EXCELLENT ASSISTANCE MANY THANKSRegards, [redacted] ***

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

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Hello *** ***,This is to confirm that the $was successfully refunded to youraccount, the money may not reflect
right away, once a refund has beenissued, it usually takes 3-business days for the credit to be postedto your account, depending on your financial institution, but restassured that we already processed the refund today (December 03,2014).Please send product returns to:Bedroom Guardianc/o Returns Processing CenterFleet StreetPortsmouth, NH 03801United StatesHave a great day,Bedroom Guardian Supportwww.bedroomguardian.com

The named company is selling miniature bottles of unidentified liquid that does not have any product specifications or ingredient listing as alleged spray against the bed bugs that is supposed to be used in domestic householdsThe Company is charging $ of monthly reoccurring bill for sending two miniature bottles of this chemical product that might not be safe and might not even does what they claim
Please investigate, possibly through a secret shopper, this potentially harmful product and the reasons behind it does not comply with pesticide product label system, which regulates that each pesticide must have product name, company name, EPA Registration Number, and detailed instructions for use
Owing that all these information were lacking on this product, all bottles were disposed as chemical waste As a consumer, I request refund for purchasing this product

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

I bought the product to try and they are now sending it every month with and charging my card, When I try to call them they don't answer
Product_Or_Service: bed blockade spray

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of
every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her emailOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

essage:
I purchased your product as what I understood was a one off purchaseI never agreed to a repeated amount being taken from my credit cardYet you have charged my credit card $I assume I will receive more product which I neither want nor have receivedI will be contacting my bank to deal with this unwanted charge in my credit card but your company had better sort this out or I will have to take further action

Bedroom Guardian, LLC is very fineBecause they are know how to do customer satisfaction.They solve my bed bug problemI am fully satisfied for their nice serviceSo I definitely recommend it to others

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meI will say I am disappointed that I needed to take this step for resolution
Regards, *** ***