Bedroom Guardian, LLC

Excellent product...The product is very lightweightits compactnes impressed me It is chemical free and all natural, so It doesnt harm my family members I recommend this product to anybody who wants to keep their home away from home and personal space safe from the bed bugs epidemicIt provides fast and high quality resultsI hesitated when I first purchased it as I have tried some others too but no one of them was as per my expectations but this product worked so wellI am fully satisfied with the productI am using it from last months and for me its product worth purchasing and also is available in reasonable price !!

Dear *** ***,The complainant in Revdex.com Complaint ID 10960829, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the
Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The complainant was already sent returns instructions through his/her emailOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the
Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her accountShe also already spoken to one our Customer Service RepresentativeOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personal** identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

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Hi Begbug Expert,
Thank you for your reply and process
I will send the product returns after the refund reflect on my account
Regards,
***

Complaint: ***
I am rejecting this response because:
When ordering on the website there is the following paragraph on the opposite side of the order form and on the bottom that states "Bedroom Guardian - Bed Bug Prevention ProgramWHEN YOU ORDER TODAY, YOU'LL GET OUR FFREE RUSH DELIVERY and save 50%! Starting days from your order date, you'll receive a new 60-day supply of Bedroom Guardian every days at the guaranteed low price of just $multiplied by the number of units ordered today, which will conveniently be charged to the card you provide today unless you call to cancelThere is no commitment and no minimum to buyTo customize this program or future shipments and charges, call customer service anytimeEvery Bedroom Guardian order comes with our 60-day Money Back Guarantee"
It is not obvious and does directly connect to the area where you are entering your visa for the purchase I think this is very misleading to the consumer and the company takes advantage of having access to a consumer's credit card
In addition, they state all you have to do is call customer service However, they do not answer their phone I have waited on hold numerous times for over minutes until finally having to give up due to work responsibilities
They gave me credit for one shipment only I returned all the product they sent They owe me a refund for additional shipments- a total of $(I am not asking for a refund of the first order- although I returned that as well)I have been on hold again for minutes with no assistance yet This company is a sham and takes advantage of consumers They need to be stopped
Regards,
*** ***

My daughter ordered this product for me in January, she bought it when she found out that I have a bed bug problem and they want to visit here but they can't because they are afraid to take these critters homeI don't blame them, I am over years old and never had this problemNow that the problem is gone, I finally saw my granddaughters after a few months of fighting this problemI had to cancel my membership because I have too much supply at homeThis product is an inexpensive and natural substitute with other chemical in stores

Complaint: ***
I am rejecting this response because:on July their was another dollars and change to my account again I have return their product as requested I don't know what else to do I have informed my bank of this I even changeed my account number on my card and they still took out money without my permission these people are crooks I'm extremely at my wits end
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

The Bedroom guardian is a life saver! I am a neat-freak by nature and after a bad hotel experience, I knew I needed to do something about the filthiness of of the hotels I stay atNow I just bring my Bedroom Guardian and I can feel absolutely clean between the sheets of in a chairThe difference is astounding! With just a few minutes of light, my entire experience with hotels was changed around for the better! I have already told all my friends, and now I'm passing it on to you! Buy one!

I work in a hotel and when we found out that some of the rooms had a bed bug problem I was extremely scared that I would bring them homeI started looking for products and hoped something would workI found Bedroom Guardian and figured I would give it a try, especially since there is a day guaranteeI am soooooo glad I found this productUnlike three of my coworkers who brought the bugs into their homes, I have not had any bug problemsAlready recommended Bedroom Guardian to my coworkers and do recommend to anyone who wants to sleep better knowing they’re bug free

Dear *** ***, The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include
the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she receivedThe complainant was already sent returns instructions through his/her email. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of
every page on the Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.The customer have spoken to one of our Customer Service Representative on September 02, and was assisted with the customer concern, as what was also stated in the email sent to the customer the refund already has been processed to her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said product that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
I have received an email from the company stating that they have credited my *** account. If so I am satisfied and will return the product. At least now I do have their email address that I can communicate with them directly.YOU HAVE NO IDEA OF HOW APPRECIATIVE I AM FOR YOUR EXCELLENT ASSISTANCE. MANY THANKS.Regards,
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My daugther had the problem and we ordered this productIt was too small but I can say it's worth it, the instruction included seems very confusing but we spoke with a nice lady and help us out, we were disappointed when it says it's close even if we are calling during business hours, the lady we spoke with told us about the time difference and that explains a lot

Complaint: ***
I am rejecting this response because:
Thanks for noting the time zone difference. I didn't realize that at first but I have made phone call attempts within the correct business hours and received the same recording. Anyways, that's not a
big issue with me it just made it look fishy because my wife just went through a similar situation with the same kind of phone voicemails and it ended up being fraud.I do not remember at all seeing what is on your website currently. I had ordered this stuff months ago and I do not recall it being the same - detailing the monthly installments. My issue is that it was not clear enough of what the company was wanting to charge at the time of my first purchase. Why not make that part of the "purchase agreement" as visible and noticeable? I would not have done the deal if I knew there were future installments. That should be an option at the time of checkout, it should not default into the customer automatically signed up until cancelled. I would not have bought anything.
The company email states that the refund of the last charges have been initiated but product(s)? must be returned. Was I suppose to get more packages? I haven't gotten anything since the last charges.
This is becoming a little more confusing. I just want a refund and move on. Thank you for your timeRegards,
*** ***

Dear *** ***, The complainant in Revdex.com Complaint ID ***, claims that he/she was unable to contact Bedroom Guardian ("Merchant") to cancel his/her subscription.Merchant's Customer Service Department can be contacted through 1-877-738-(Monday through Friday AM to PM Pacific
Standard Time) The Merchant confirms that the customer was removed on the auto ship planThe complainant was already sent confirmation that the subscription or auto ship plan has been cancelled, the confirmation was sent his/her email. Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

I did receive the refund from bedroom Guardian in a very quick action on there part! Even though the product did not work for me I am very pleased in the way Bed room Guardian quickly handled my issueThanks again to the Revdex.com for professionally and efficiently handling my concerns and effectively mediating the resolve of my complaint. *** ***

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Hello ***,We only deducted two charges on your account, the first charge was onFebruary 18, for $(US Dollars) which is your initial orderand the second charge is on March 20, for $(US Dollars)which is arranged for you to receive as a refund through a certifiedcheck.We NEVER charged your account again, those are the only two charges wededucted on your account under this card information ***Youcan clarify these charges with your Bank.Have a great day,Bedroom Guardian Supportwww.bedroomguardian.com

Dear *** ***,The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") "charged more than ordered, had non existent refund policy, collects installments without consumer permission.Merchant's terms and conditions are visible on the bottom of every page on the
Merchant's website and also include the refund policy as well as details about the Merchant's auto ship plan.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpDetails about the Merchant's auto ship program are also available on the order page where the customer inputs their credit card information.Merchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.As what was stated in the email sent to the customer the refund has been processed to her accountOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditionsBut the customer is still required to return the said products that he/she received.The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation of the refund upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention

Dear *** ***, The complainant in Revdex.com Complaint ID ***, claims that Bedroom Guardian ("Merchant") sent a merchandise that does not meet the complainant's expectation.Merchant's terms and conditions are visible on the bottom of every page on the Merchant's website and also include the refund policy.A link to the terms and conditions is available below:http://bedroomguardian.com/terms.phpMerchant's refund policy is easy and straight forward to understandAll the customer needs to do is return our product within days, and they are granted a full refund with no questions asked.You can send product returns to:Bedroom Guardianc/o Returns DepartmentFleet StreetPortsmouth, NH 03801United StatesThe contact information you used at the time of purchase should be on the package that you are sending backWe are not responsible for lost or stolen itemsWe recommend the use of some type of delivery confirmation system for all returned items to ensure proper deliveryRefunds will be issued only to the same credit card that was used in ordering the product.The complainant was already sent returns instructions through his/her emailOnce a refund has been issued, it usually takes 3-business days for the credit to be posted to a customer's account, depending on their financial institutionThis time frame is also indicated in the Merchant's terms and conditions. The Merchant also confirms that the customer was removed on the auto ship plan.Merchant is prepared to provide supporting documentation upon requestMerchant has noted that the Revdex.com letter that came with the complaint specifically stated NOT to include any personally identifying information when responding to a Revdex.com complaint, and thus Merchant has withheld all supporting documentation since it identifies the customer.Sincerely,Bedroom Guardian, LLCLoss Prevention