BeenVerified, Inc.

Hi ***,
I'm sorry to hear you had any trouble with your BeenVerified subscription Please be assured that your account is now canceled and I have refunded the three monthly renewals, totaling $68.58, as you requested You will not be billed again going
forward.
We state on our sipage that all of our subscription packages are automatically renewing, until you elect to cancel Your account was not canceled until today, this is why you received the renewal charges We also include our toll-free customer service number in our billing descriptor so that you can contact us if you have any questions regarding receiving a charge from BeenVerified I apologize for any confusion or inconvenience
If you have any additional questions or concerns, please feel free to contact BeenVerified Customer Care at *** or at ***
Kind regards,
BeenVerified Customer Care

Hi ***,
I sincerely apologize for any trouble you had with this account We show that the account was created on 6/*/for a free trial, and the $48/quarterly subscription was selected during sign-up We do let you know on the siscreen that
all subscriptions are auto-renewing until you elect to cancel The account does not show any record of being viewed by customer service until you spoke with *** in customer service on 9/**/
Please note that when you are billed by BeenVerified, the transaction appears with the name of the company and our toll-free number, so that you can call us if you are not sure why you are being billed by BeenVerified
The account was canceled on 9/**/when you spoke with customer service, and a refund of $was processed I have processed two additional refunds of $and $240, so you have now been refunded all charges you received, dating back to and including the charge dating from June Please allow a few business days for our refunds to be reflected on your statement
The account is closed and you will not be billed again
If you have any additional questions, please don't hesitate to contact us at *** or at ###-###-####
Best,
BeenVerified Customer Care

This business promises a comprehensive people search with complete divulgence of findingsThis was not my experienceI searched both my parents who I had not seen since childhoodFirst of all, the reports did not show me, my three siblings, or any of my extended family as first, or even second degree relativesNamed relatives that were not relativesThe rest of the promised information proved to be just as emptyNo social mediaNo photosUselessThe one thing that DID come back has left me in a state of despairThe search on my mother came back showing her as deceasedHowever, when I doublechecked the Social Security Death Index, this information is not being verifiedNow I don't know what to think! What to believe!
This business is a fraudI have since *** this business and read reviewsUnfortunately, had I done this first, I would have seen that there are many other people that have had the same experience as me

Hi ***,
I sincerely apologize for any difficulties you had with the BeenVerified account I have located the account for which you were charged A BeenVerified account was created on 2/**/2014, with a 6-month subscription for $59.62, with access to run unlimited
background reports Please note that we do let you know on the sign up page that all of our subscriptions are automatically renewing until you elect to cancel We include our toll-free number in our billing descriptor so that you can contact us if you have any questions regarding a charge you have received.
I see that you spoke with customer service and based on your name we were able to locate an account Please be assured that we will be reviewing this call with the agent and her supervisor to see what could have been done differently to address your concerns more quickly and resolve the matter for you over the phone The agent wanted to be sure that she had located the appropriate account for you, and was looking for information on the account to be confirmed, so that the appropriate account was canceled For security reasons, we do not read account information such as emails etc to the customer over the phone I sincerely apologize for any misunderstanding or inconvenience.
Please be assured that the account was canceled and I have refunded the two most recent renewal charges you received, totaling $ You should see this reflected on your statement within a few business daysThe account is closed and will not be billed again
If you have any additional questions or concerns, please do not hesitate to contact us at ###-###-#### or at ***.
Kind regards,
BeenVerified Customer Care

Hi there,
I apologize for any inconvenience or misunderstanding Please note that BeenVerified is not a consumer reporting agency, as defined in the Fair Credit Reporting Agency We do not provide credit scores or credit reports We do not provide dates of
birth or social security numbers or drivers license information.
Your BeenVerified account was closed because we received a dispute from your bank or credit card provider, for your purchase of a subscription The BeenVerified account was closed to prevent further billing, and for your protection Because your bank or credit card provider has already disputed the charges, we are unable to refund the transaction You would need to follow up with your financial institution regarding the resolution of the dispute and the return of any funds to your account
If you have any additional questions, please feel free to contact BeenVerified Customer Care at ###-###-#### or at ***Kind regards,
BeenVerified Customer Care

Hi ***,
I sincerely apologize for any trouble you had with the account We have not received any emails from your email address on the account, *** However I do see that you spoke with customer service on May *** Your service was extended for
another days and the representative informed you that you had until 6/**/to cancel The account was not canceled so you were billed for the monthly renewal chargeYou canceled through our automated system on 9/*/and have not been billed since 8/**/
I understand that we did not have the information you were looking for and it sounds like you did not intend to continue Please be assured your account is now canceled and I have processed a refund of your renewal charges for June July and August, totaling $
You should have received a separate email confirmation of the cancellation and refund The refund was processed immediately on our end, however it may take a few business days to be reflected on your statement.
If you have any additional questions or concerns, please don't hesitate to contact us at ###-###-#### or at ***
Best,
BeenVerified Customer Care
***
###-###-####

Hi ***,
I'm sorry to hear you had any trouble with the service I see that you signed up for the $5-day trial on 9/**/ We do let you know on the siscreen that after the trial ends, you will go into an automatically renewing $monthly subscription,
to continue your access to run unlimited background reports After the trial ended, you were billed $for the monthly subscription and then it automatically renewed on 11/* Your account doesn't show a record of you speaking with customer service, until you emailed us on 11/* We canceled your account and refunded the $as you requested on 11/*, and emailed you confirmation The account is now canceled and you will not be billed again
If you have any additional questions, please feel free to contact us at ***Best,
BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,
I also left you a voicemail today, and emailed you directly at the email address you provided in this complaint
I was able to locate one more listing of your name with one address, which has now been removedThis update will be reflected within hours and then we encourage you to check for yourself I do not see any other listings that correspond with your name and information provided
If you are still seeing your information listed in BeenVerified's people search results, please email *** with a link to the page where you are seeing this information, or a screen shot of the page where you see your information listed, so we can be sure of the listings you are referring to and make sure that we are addressing all of your concerns
I sincerely apologize for any difficulties you've experienced trying to remove your information If you have any further questions or concerns, we can respond to you more quickly with direct contact at ###-###-#### or at *** If you are not receiving our emails, can you please add *** to your address book or trusted senders?
Kind regards,
BeenVerified Customer Care

Hi ***,
I'm sorry to hear you had any trouble with your account, or with contacting us Please note that based on your message, it sounds like you may have accidentally dialed ###-###-#### BeenVerified's toll-free customer service number is ###-###-#### I have
learned from calling that number myself that you hear a number of menu prompts with various sales pitches and offers, but it is not stated what company you have called We do not own this number, and we are not affiliated with the number in anyway I am not sure what company that dials, but we are looking into any steps we can take to address this matter and avoid further confusion for customers Please be assured your BeenVerified account is now canceled and I have refunded the renewal charges you received for July and August You will not be billed again going forward We do state on our sign up page that all of our plans are automatically renewed until you elect to cancel, and we provide our contact information should you wish to contact us to cancel I apologize for any misunderstanding or inconvenience.
If there is anything else we can do to assist you, please let us know
Kind regards,
BeenVerified Customer Care
###-###-####
***

Dear *** ***,
rgb(51, 51, 51); line-height: 1.5em background-">I'm sorry to hear there was any confusion or inconveniencePlease rest assured your account was canceled per your earlier request in our automated cancellation system, on 4/*/You still have access to run unlimited reports for the remainder of your paid time, until: 05/**/You should have received a cancellation confirmation email, confirming that your account was cancelledIt appears this was sent on 4/* and it looks like you successfully received and opened this emailPlease be assured your account is canceled and you will not be billed for a renewal If you do not plan to use the service for the rest of your paid time, please let me know if you are requesting a refund of your initial subscription purchaseIf you have any additional questions, please feel free to contact usKind regards, BeenVerified Customer Care ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

Dear *** ***,
I'm very sorry to hear we were unable to assist you with the information you needed Please be assured the account was canceled per your earlier request, and I have processed a full refund of the $subscription purchase This refund was
processed on our end immediately, however it may take a few business days for this to be reflected on your statement
The Criminal Records section of the background report may include criminal records from county courts, department of corrections, Administration of the Courts, and other state legal agenciesThe types of offenses cam include felonies, misdemeanors, sexual offenses, and morePositive or matches in criminal searches may not provide confirmation of an individual's criminal backgroundYou must use EXTREME CAUTION when analyzing the results of a criminal background search for any purpose
While we put every effort into making our data as accurate as possible, we are dependent upon the criminal data made digitally available to us by the courts for integration into our reports There are some counties that make more criminal data digitally available to us than others, and there are still some counties that do not yet make their criminal data digitally available to us You can click the View Coverage area button from the criminal page, to view our sources for each state
Please also know that we are constantly working to expand and improve our database, to provide you with the most current, accurate information we can
If you have any additional questions, please feel free to contact us
Kind regards,
BeenVerified Customer Care
***
***

Hi ***,
I sincerely apologize for any inconvenience or misunderstanding If you were looking for a service for screening potential employees or employment applicants, BeenVerified is not the appropriate service for you I have cancelled your account and processed a
full refund of your subscription purchase, $ As per our Terms of Service, BeenVerified may not be used for employment background checks Please note that we do state this on the sipage, and in our Terms of Service you must accept on sign-up We also state this at the top of the screen when you run a person report
Regarding criminal results you were expecting to find, the Criminal Records section of the background report may include criminal records from county courts, department of corrections, Administration of the Courts, and other state legal agencies. While we put every effort into making our data as accurate as possible, we are dependent upon the criminal data made digitally available to us by the courts There are some counties that make more criminal data digitally available to us than others (some include cases that date farther back, some counties provide arrests while others may only provide felony convictions), and there are still some counties that do not yet make their criminal data digitally available to usWe are constantly working to expand and improve our database, to provide the most current, accurate information we canWe offer a registered sex offender search, which is by address You can search any address and click on the Locate Offenders Nearby to see registered offenders with registered addresses in a radius around the location you searched
Please be assured that your account is canceled and closed and you will not be billed again I hope that we have resolved this for you, but if you have any further questions or concerns, please don't hesitate to reach out to customer care at ###-###-#### or *** so we can provide additional assistanceKind regards,
***
BeenVerified Customer Care

Hi there,
I sincerely apologize for any trouble you had with the account Please be assured that your account was canceled when you spoke with customer service on 8/**/ I have processed a refund of the $subscription renewal charge you received
This refund was processed immediately on our end, however it may take a few business days to be reflected on your statement.
We don't show a record of the account being canceled or viewed by customer service until 8/**/and we have not received any emails from your email address, so it doesn't appear the account was previously canceled
Please be assured the account is now canceled, your confirmation number for this cancellation is *** for your records, and you will not be billed going forward
If you have any additional questions or concerns, please don't hesitate to contact us directly at *** or at ***.com
Best,
BeenVerified Customer Care

Hi ***,
I'm sorry to hear you had any trouble with your account I see that you signed up on 5/**/for the $monthly subscription to run unlimited background reports We state on the sign up page that all of our subscription packages automatically
renew until you elect to cancelYour account was billed for the $renewal on 6/**/ Later that same day, you called and spoke with customer service, when we reviewed your account and billing history with you, canceled the account at your request, and let you know you still had access for the remainder of your paid time, but would not be billed again moving forward It does not appear you requested a refund of the June charge at that time Please be assured that I have now refunded the June $charge Your account remains canceled and you will not be billed again The refund was processed immediately on our end, and should be reflected on your statement within a few business days.If you have any additional questions or concerns, please do not hesitate to contact us at ###-###-#### or at ***
Kind regards,
BeenVerified Customer Care

Hi there,
We have not been able to locate an account that corresponds with the information provided I was unable to reach you at the phone number provided, and the voicemail box is full We have emailed you directly at the email address you
providedAt your earliest convenience, please contact BeenVerified Customer Care at ###-###-#### or at *** Phone support is available between the hours of 8am and 9pm, Eastern Time Monday through Friday, or 12pm to 8pm Eastern Time Saturday and SundayWe look forward to hearing from you so we can provide additional assistance as soon as possible
Kind regards,
BeenVerified Customer Care

Hi ***,
51); line-height: 1.5em background-">I am very sorry to hear you feel this wayPlease be assured that your account is now canceled and you will not be billed againWe have now processed a full refund of all charges you receivedTwo partial refunds were processed yesterday when you spoke with customer serviceI have processed additional refunds today, to credit the full balance back to the card on fileYou should see our refunds reflected within a few business days I also emailed you directly with additional information for your recordsYou signed up on 08/**/for a $monthly subscriptionWe do let you know on the sipage that our subscriptions are automatically renewing, and how to contact us to cancel if you no longer wish to continue with a paid subscriptionYour account does not show a record of being cancelled prior to yesterdayWe have not received any earlier emails from your email address, and your account has not been viewed by customer service until yesterdayIt would be helpful to know what steps you took to try to cancel your account previously, so we can look into what happened with your requestPlease note that we include our company name and toll-free number in our billing descriptor, so that you can contact us if you have any questions about receiving a charge from BeenVerifiedI sincerely apologize for any confusion or inconvenienceIf you have any additional concerns or questions, please contact ***Kind regards, Carla BeenVerified Customer Care *** ###-###-####

Dear *** ***,
I have just left a voicemail at the phone number you provided, with my direct line Please call me at your earliest convenience so I can work with you to locate the account I am typically available Monday through Friday 10:30am - 6:30pm eastern time Otherwise, please feel free to reach customer support at ###-###-#### Monday through Friday 8am - 10pm and weekends 10am -8pm, eastern
We have emailed you from *** We cannot locate an account under your name or email address or zip code We look forward to hearing from you via phone or email, so we can work with you to locate and cancel the accountKind regards,
Carla
BeenVerified Customer Care
###-###-####
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I appreciate the response and will accept BUT first the refund has to be received by me. The credit cardon which the charges were made was lost and cancelled and I have sent an email to them (below) aboutthis. I anticipate they will request a method of refund, which is what I asked them to do.My email response is below sent today (July * 2115) Re: [BeenVerified] Refund Processed People *** Today at 8:AM To *** This credit card was lost and canceled. It was a debit card from my bank accountDo I need to provide the replacement card information or will you refund to my bank account.Which number do you need to do this?Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***