BeenVerified, Inc.

Hi *** ***,
I sincerely apologize for any misunderstanding or inconvenience The page that you signed up from was a paid upfront monthly subscription offer, and you signed up for a $monthly subscription So you were billed upon sign-up You
did cancel through our automated system, by phone, and received a cancellation confirmation email Since you cancelled well within your paid time, you still had access to log in and use the service for the remainder of your paid time.
You also emailed BeenVerified support directly Per your request we refunded the $subscription charge on 10/*/2014, and emailed you confirmation This refund was processed immediately on our end, however it may have taken a few business days to be reflected on your statement.
We do offer a 5-day $trial however that was not the page you signed up from or the offer you signed up with Again, I am very sorry for any confusion or hassle Please be assured your account was canceled, you have been refunded the $charge you received, and you will not be billed again
Best,
BeenVerified Customer Care

Hi there,
I was able to locate an account registered to the email address provided in your communication to the Revdex.com This account was created on 10/**/with a $monthly subscription
BeenVerified is a website
that provides a searchable database of aggregated public records Customers sign up online providing a credit card or PayPal, to gain access to search names and locate a person's phone number, addresses, court records and more All searches are run by the customer.
The account I located for you was billed for the $monthly subscription on 10/**/2015, 11/**/2015, 12/**/and 1/**/ This account was canceled and closed and all charges were refunded, as it appears we either detected suspicious activity or received an alert from your financial institution The account was canceled and closed for your protection
I sincerely apologize for any confusion or inconvenience caused by this issue The account is canceled and closed so no further access or billing is possible The four charges have already been reversed If you have any additional questions, please contact BeenVerified's Customer Care at ###-###-#### or at ***
Kind regards,
BeenVerified Customer Care

Hi ***,
I'm sorry to hear you had any trouble with your account I see that you signed up for a $monthly subscription to run unlimited background reports on 12/*/ We let you know on the sign up page that all of our subscription packages automatically renew
until you elect to cancel We also include our toll-free customer service number in our billing descriptor so if you have a question about receiving a charge from BeenVerified, you can contact us for assistance right away I see that you spoke with customer service on 7/*/and we canceled your account and refunded your most recent charge You spoke with customer service on 7/*/2016, and we refunded an additional months of charges, totaling $ I have just now processed an additional refund of $22.86, so that you have been refunded for all renewal charges you received, dating back to and including 1/*/ Your account is canceled and you will not be billed againIf you have any additional questions or concerns, please feel free to contact us at ###-###-#### or at ***Kind regards,
BeenVerified Customer Care

Hi ***,
I have also left you a voicemail just now The account we located for you, registered to the email address you provided to the Revdex.com, has been canceled and all subscription charges have been refunded back to the card on file, totaling: $72.19, on 5/**/ I have searched our transaction system and no other charges have been made to the your billing information by BeenVerified
Based on your complaint, it sounds like you are receiving charges from Instant Checkmate If this is the case, please understand that we are not connected to or affiliated with Instant Checkmate in anyway This is a separate company and website, and is a competitor of ours If you are receiving charges from Instant Checkmate, you would need to contact them directly for assistance
Any charges received from BeenVerified will include the BeenVerified.com and our toll-free customer service number, ###-###-####, in the billing description
The account you created with BeenVerified is canceled and all charges have been refunded as of 5/**/ If you have any additional questions or concerns regarding BeenVerified, please contact support at ###-###-#### or at ***.
Kind regards,
BeenVerified Customer Care

Hi there,
I sincerely apologize for any trouble you had with your account or with contacting us We received your written letter on ***, requesting that your account be canceled as of ***, and your account was canceled and you were not billed againI have also
processed a refund of the $renewal charge you received on 11/**/ You should see our refund reflected within a few business daysAll of our subscriptions are automatically renewing, and we let you know on the sign up page that the subscription will be renewed until you elect to cancel We have not received any emails from your email address, *** It would be helpful to know what phone number you dialed us from, so I could look into what occurred with your calls to customer service
I am sorry for ny misunderstanding or inconvenience Your account is canceled and you will not be billed again, and we have refunded the renewal charge If you have any additional questions or concerns, please feel free to contact BeenVerified Customer Care at ###-###-#### or at ***Kind regards,
BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, I
*** ***

Hi ***,
I'm sorry to hear this was your experience with the site I have canceled your account and refunded your $subscription purchase You should receive an email confirming the cancellation and refund
We offer a
free search of names, to return introductory information (age, aliases, cities and states where they have resided, possible relatives) to help you confirm that we have the person you are trying to find, in our database In order to generate a full background report which pulls in proprietary data sets, a purchase is required, as there are costs associated with us accessing and providing the premium dataThe Criminal Records section of the background report may include criminal records from county courts, department of corrections, Administration of the Courts, and other state legal agenciesThe types of offenses can include felonies, misdemeanors, and even traffic incidents in some casesPositive or matches in criminal searches may not provide confirmation of an individual's criminal background.
While we put every effort into making our data as accurate as possible, we are dependent upon the criminal data made digitally available to us by the courts There are some counties that make more criminal data digitally available to us than others (some include cases that date farther back, some counties provide arrests while others may only provide felony convictions), and there are still some counties that do not yet make their criminal data digitally available to us You can click the View Coverage area button from the criminal page, to view our sources for each state.
Please also know that we are constantly working to expand and improve our database, to provide you with the most current, accurate information we canIf you have any additional questions, please feel free to contact usKind regards,
BeenVerified Customer Care
###-###-####
***

We have reviewed the phone call between the customer and our CSR
The charge was refunded on 2/**/We will refund the charge today

I have spoken with *** *** over the phone and emailed her with my direct line, to her yahoo email address, support ticket#*** The information provided so far for the account does not correspond with BeenVerified information The amount charged does not correspond with our pricing,
so it appears she visited BeenVerified but did not complete siwith us We do not find that *** *** has a BeenVerified account and cannot find where she was billed by BeenVerified She may have signed up with a different company and website, advertising a similar service
*** *** will be contacting me directly when she has additional information regarding the charge, so we can look into it further I look forward to hearing from her so we can resolve this as soon as possible.
*** ***
***
*** *** ***
***
***

Hi ***,
I also left you a voicemail just now, regarding this matter, and emailed you directly from ***I see that you used BeenVerified's online opt-out process to opt out your listing This was completed and a confirmation email
was sent on 1/**/ Within hours, you should have no longer seen this listing in BeenVerified's people search results.
Sometimes it is possible that you will appear under more than one search result in BeenVerified's people search results If you are seeing additional listings that refer to you, which you would like to remove, please email *** with the full name, age, cities and states with which these additional listings appear This way we can locate the appropriate records you wish to remove Once we receive that, we will email you confirmation when the opt outs are complete.
We look forward to hearing from you so we can resolve this as soon as possible.
If you have any additional questions or concerns, please don't hesitate to contact us at ***Kind regards,
BeenVerified Customer Care

Hi there, 
I'm very sorry to hear you had any difficulty contacting us regarding your account.  Please be assured the account is now canceled and we have refunded all renewal charges you received for the account, totaling $91.44.  This refund was processed immediately...

on our end, however it may take a few business days for this to be reflected on your statement.  You will not be billed again. 
It would be helpful to know what steps you took to try to contact us to cancel.  We do not show a record of receiving any emails from your email address and your account does not show a record of you speaking with customer service, or canceling through our auto-cancel system by phone.  
Please feel free to contact BeenVerified Customer Care at [redacted] or at [redacted]. 
Kind regards,
BeenVerified Customer Care

This organization automatically charged my business account $58.98 without my permission. I have already contacted my bank an am seeking a full refund plus I would like to have them hit with and unsolvable negative report since they attempted fraud on a business. If the credit is not issue immediately I will fill out a police report reflecting same.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
When a customer selects a one month plan, it should not auto renew without a option to opt out of renewals I find this method of requiring action or getting more than requested a shady business practice.
 
Sincerely,
[redacted]

Hi [redacted], 
I'm sorry to hear you had any difficulty with your BeenVerified account.  Please be assured that your account was canceled when you spoke with customer service on 5/**/2016, and were issued a refund of your most recent renewal charge of...

$25.47.  I have gone ahead and refunded your initial subscription charge of $25.47 also, so you have been refunded for both subscription charges you received.  
We offer paid upfront subscriptions and we also offer a $1 5-day trial to run unlimited background reports. You are required to check a box acknowledging that after the end of the trial you will continue into a paid monthly subscription, unless you contact us to cancel.  We also provide our toll-free number and email address on the sign-up page.  Our hope is that you will enjoy the service during the trial and wish to continue your access to run unlimited reports.  However, if you find while trying out the service that you don't wish to continue with a paid subscription, you can always call or email us to cancel at anytime, and you will not be billed again.  If you cancel before the end of your trial, you will not be billed for the subscription.  
We provide our support email address and toll-free number in many places on our site, and also have a link to Contact Us at the bottom of every page of the site.  In addition, we include our toll-free number in our billing descriptor, so if you have any questions regarding receiving a BeenVerified charge, you can contact us right away for assistance.  
Your account is canceled, the subscription charges you received have been refunded and you will not be billed again.  If you have any additional questions or concerns, please do not hesitate to contact us at [redacted] or ###-###-####. 
 
Kind regards,
BeenVerified Customer Care

Dear [redacted], 
BeenVerified provides a searchable database of aggregated public records.  The information in our reports comes from public records and publicly available data.  That being said, we take your privacy concerns seriously.  We offer an easy online...

process to opt out your listing from BeenVerified's people search results.  It appears that you used our online opt out process on 3/** to remove a listing for [redacted].  You should have already received an email confirming the completion of your opt out, to your yahoo email address provided.  At your convenience, we encourage you to try the search again for yourself, to confirm you no longer see a result for a search of your name on BeenVerified.
If you have any additional questions, please feel free to visit out Opt-Out FAQ here: [redacted].  
Kind regards,
BeenVerified Customer Care

This company charges you to look up information you can get by doing a [redacted] search. I couldn't even get a date of birth for someone I was looking for! I have sent an e-mail asking for their "no-hassle cancellation service." We will see how that goes. Definitely a rip off.

I was looking online for information about an old classmate and saw this website. Upon further investigation, I decided that opening an account with BeenVerified was too much money for what I wanted. As I exited the program, an "offer" message came up -- one time use for $1.00. I signed up but much to my dismay, it was really an account that I was signing up for. I have been charged more than $25 p/m for several months. Continued to get the charge on my credit card even after I cancelled it. The "offer" was misleading and untrue, and undoing it was a time-consuming hassle. After a phone call, I was offered a refund of $75 but I'm still out $100 for the mistake of trusting this website's one-time use offer. Won't happen again!

I'm sorry to hear this was the customer's experience with our service.  The customer's account was canceled and the $22.86 monthly subscription purchase has been refunded.
BeenVerified is an easy-to-access collection of public record information. Public records are collected through...

official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.  We will always show all of the information that has been made available to us. Education records and professional info is included, whenever that data is available to us.  Sometimes there is more data available for one individual than another.  Your ability to locate certain information for specific individual in our database can be dependent on a number of factors, such as the amount of information collected on that individual by various government and private agencies, and the laws regarding public information in the state where the individual resides.  We are constantly updating and expanding our database to provide the most accurate and current information we possibly can.  
We offer a feature called Monitoring that a customer can activate on up to ten reports they have run.  Once Monitoring is activated on a report, the customer will receive email notification whenever anything changes in the report and new information is received.  
Please note that BeenVerified is not a consumer reporting agency, as defined in the Fair Credit Reporting Act.  It is outside of of our Terms of Service to use BeenVerified for any FCRA related purpose, such as employment background checks. 
If the customer has any additional questions or concerns, they can contact BeenVerified Customer Care at ###-###-#### or at [redacted].
 
Kind regards,
BeenVerified Customer Care
[redacted]
###-###-####

Hi [redacted], 
I sincerely apologize for any difficulty you had with your account.  Please be assured that your account is canceled and you have been refunded for all renewal charges you received for the monthly subscription, dating back to and including 6/**/2015, totaling...

$137.16.
Please note that you signed up on 5/**/2015 for a  $22.86 monthly subscription.  We do not offer a free trial.  You were billed $22.86 upon sign up.  We let you know on the sign up page that you will be billed until you elect to cancel.  We do not show a record of you contacting us to cancel prior to December 2015, and this is why you were billed for the renewals.
Your account is now canceled and you will not be billed again.
If you have any additional questions or comments, please feel free to contact BeenVerified Customer Care at [redacted] or at [redacted]. 
Kind regards,
BeenVerified Customer Care