BeenVerified, Inc.

Tried to sign up on their website despite hearing others' complaints about cancellation. While the FAQ section says they offer subscriptions for as low as 10 dollars per month, the cheapest option I was offered on the actual payment page was 14.

Hi [redacted], 
I'm apologize for any trouble you had with the account, or in contacting us.  There is a Contact Us link at the bottom of every page of our site, providing our mailing address, phone number and email address.  
Please be assured that your...

account was canceled when you spoke with customer service on 11/*/2014.  I have refunded the last three renewal charges of $22.86, totaling $68.58.  This refund was processed on our end immediately, however please allow a few business days for our refund to be reflected on your statement.  You will not be billed again going forward. 
If you have any additional questions, please do not hesitate to contact us at ###-###-#### or at [redacted].  
Kind regards, 
BeenVerified Customer Care

Hi [redacted], 
 
I'm very sorry to hear you had any trouble with your account.  I do not see that we received any emails from you, or phone calls, so I apologize that we did not receive your cancellation request.  Please be assured your account is now canceled and we...

have refunded the $25.47 subscription charge you received.  The account is canceled and you will not be billed again. 
If you have any additional questions or if there is anything else we can assist you with, please don't hesitate to contact BeenVerified Customer Care at ###-###-#### or at [redacted].
 
Kind regards,
Carla
BeenVerified Customer Care

We have reviewed the customer's account.  The account was canceled when she spoke with customer service on 02/**/14 and refunded one transaction of $25.47.  The customer...

was provided a partial refund of $15.00 when she spoke with customer service on 3/**/2014.  We have refunded the remaining balance of $11.47 today.  All charges have now been refunded back to the customer and the account will not be billed again. Her email address has also been unsubscribed as she requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], 
 
I sincerely apologize for any inconvenience.  You signed up for a 5 day trial on 7/*/2014.  The trial ended on 7/**/2014, so on 7/**/2014 you were billed $25.47 for the monthly subscription.  You contacted us to cancel through our automated...

system that same day, 7/**/2014.  Please be assured that you still had access for the remainder of your paid time. 
 
Now that you have contacted us for a request for a refund, please be assured that we have processed a refund of the $25.47, since you did not wish to use the service after the trial.  You should see our refund reflected on your statement within a few business days.  
 
If you have any additional questions or concerns, please don't hesitate to contact BeenVerified at ###-###-#### or at [redacted].
 
Kind regards,
BeenVerified Customer Care
###-###-####
[redacted]

I'm very sorry to hear there was any trouble with the account.  The account was not previously canceled and does not show a record of the customer speaking with customer service.  The account was also still in use through April 2014.  The account is now canceled and the two requested...

charges of $19.62 (dated March 2014 and April 2014) have been refunded back to the card used to create the account.  There will be no further billing to the account. A confirmation email of the cancellation and the refund was sent separately to the email address associated with the account.  
 
We apologize for any inconvenience. 
 
Best,
[redacted]

I used there services and was not told it would be monthly dues . they ack its a one time charge. unless u read the fine print. its a scame to get your money.when I called they hung up on me . o yes there nice on the phone until you have a complaint. do not use there services there better companies out there. they dont care about bad reviews
on line either I should have look them up first my bad. won’t happen again

Hi [redacted], 
I have left a voicemail at the number you provided, regarding your complaint.  I will also send you an email with our contact information.  I was unable to locate an account under your name or email address, or that corresponded with the amount you were billed....

 We would need some additional information to locate the account you are being billed for, so we can make sure the account is canceled and look into the refund you have requested. 
I'm sorry to hear you had any trouble with your BeenVerified account. We do state on our sign-up page that all of our packages are auto renewing, so you are billed for a renewal until you contact us to cancel.  We provide our contact information in various areas of our website, and also include our toll-free number in our billing descriptor.  
 
Please contact us at your earliest convenience so we may work with you to locate the account and provide additional assistance.  You can reach customer service at ###-###-#### or at [redacted].  We look forward to hearing from you so we can resolve this for you as soon as possible. 
Kind regards,
BeenVerified Customer Care

Hi [redacted], 
We take your privacy concerns very seriously.  Please be assured that the record you requested was opted out of BeenVerified's people search results.  We...

emailed you confirmation of this on 1/*/2015.  
In our opt-out confirmation email, we do let you know that we obtain and regularly update the BeenVerified people search results from various public and private databases. Although we do our best to suppress the records that you opt out from appearing in our people search results, there may be times when our data partners provide us with new data about you that is different enough from the data you previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new record. Accordingly, if you have previously opted out and see a new record about you appear in our people search results, please repeat the opt-out process and we will remove that record as well.
Your 2015 opt-out request was the only opt-out request I was able to locate for you.  We do not have a record of opting out a listing for your name prior to 1/*/2015 and I was unable to locate any earlier emails or requests from you.  Do you know what steps you took to opt out your listing in 2013?  
If you have any additional questions, please feel free to contact us at [redacted] or at ###-###-####.
Respectfully,
BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My information still exists in their systems. I have searched using several different computers, and cache has been cleared.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I'm very sorry to hear the customer had any trouble with the account.  The account was created on March [redacted], 2014 with a monthly $22.86 subscription.  The subscription is auto-renewing and customers can always view their next billing date in their account information.  The account was...

automatically billed on April [redacted], 2014.  The account was canceled later the same day it was billed for the renewal.  This is why [redacted] canceled but then saw a charge for renewal.  We do state in our Member Agreement that we have a no refund policy, which must be accepted upon sign-up.  
 
I understand that the customer did not wish to continue using the service during the month of April, so the $22.86 renewal charge has now been refunded.  This credit should be reflected on the customer's statement within a few business days.  The customer also received separate email confirmation of the refund.  The account is canceled and he will not be billed again. 
 
I sincerely apologize for any inconvenience the customer experienced.
 
Kind regards,
BeenVerified Customer Care

I was able to locate three accounts that [redacted] created with BeenVerified.
 
The account registered with the email he provided, [redacted] was a one-report trial account for $0.95 cents, which did not have a subscription and has not been billed for a...

subscription.  
 
He created two earlier accounts.  One was created on 1/**/2012 with , with a seven day trial and a $48 quarterly subscription was selected.  This account was never canceled so after the end of the trial, the account was billed for the $48 quarterly subscription. This account is now canceled, and I was able to refund 4 charges of $48 back to the customer, dating back to and including the charge for July 2013.  We cannot refund transactions dating from over a year ago. 
 
I also located another account for [redacted] created 3/24/2013, with a different gmail email address.  This account was created with another trial sign up and was not canceled, so it went into the $48 quarterly subscription.  This account has now been canceled and the three $48 subscription charges received, have been refunded.  
 
We were able to refund a total of $336 back to the customer.  Other transactions date from over a year ago, and therefore we are unable to refund those earlier transactions. The accounts are canceled and closed and will not be billed again.  We sincerely apologize for any trouble he had with the subscriptions or the service.  
 
Kind regards,
BeenVerified Customer Care

Hi [redacted],
I have also emailed you and left you a voicemail.  
Based on what you described, it sounds like you may have inadvertently dialed ###-###-####, which is similar to our support number, but is not associated with BeenVerified.  I have called this number myself, and...

you hear multiple advertisements and special offers, but it is never announced what company you have called.  I apologize for any confusion or inconvenience.  Please note that BeenVerified's customer support number is ###-###-####.  We announce right away that you have called BeenVerified and we do not have any special offers or advertisements played on our phone line.  I understand you would like to cancel your account.  I see that you have also emailed us at [redacted] regarding this request.  We responded to let you know that we need additional information in order to locate the account you want canceled.  There are no accounts under your name or email address provided.  
We look forward to hearing from you so we can provide additional assistance.
Kind regards,
BeenVerified Support
###-###-####
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], 
I'm writing to confirm that I was able to manually process a credit of the remaining balance of $144.  You should see this refund reflected on your statement within a few business days.  Please be assured the BeenVerified account was canceled and closed, so no...

further billing is possible.  
As per our earlier email communication, your BeenVerified account was created on 5/**/2013 with a free trial, and a quarterly $48 subscription to unlimited reports was selected during sign-up.  The account was never cancelled so after the trial you went into the quarterly subscription which is auto-renewing.  I sincerely apologize for any difficulty you had with the account or any inconvenience.  We include our toll-free customer service number in our billing descriptor so that you may easily contact customer service if you have any questions about receiving a charge from BeenVerified.  
As soon as you contacted us on 3/**/2015, we canceled the account and refunded the past year of charges dating back to and including 3/*/2014, totaling $240.  The older transactions were no longer stored by our merchant service provider.  However I worked with our merchant service provider in order to process a manual credit today back to the card that was charged, for the remaining balance of $144.  You have now been refunded for all charges you received for the account.  
If you have any additional questions, please feel free to contact customer service at ###-###-#### or at [redacted].
Best,
BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This matter has been settled between beenverified and myself. Thank u.

Revdex.com: I have never received any charges from this company until now. I seriously feel they are grasping at straws, with no feasible explanation as to why I was charged this month. However, the $25.47 has been returned to my account and my bank has closed my old card, so that I am assured in knowing they cannot make any more bogus or unwanted charges to my account. There has been no refund of $255, so you might want to inquire as to why they are lying to you. Thank you
I have reviewed the response made by the business in reference to complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I've been constantly "hit" by the Company, Been Verified for using their Facilities. I do, hereby authorize the Revdex.com of New York, full and complete access, to any, and all records held by the Card Company, [redacted], the "only trusted"  Card company used by the Social Security System for their transaction of Business. I've put in numerous complaints, against the removal of funds from my account, but those complaints were ignored, deemed unresponsive, because "I had a Contract with the Business" and they refused to make it better for me, by terminating that relationship. In one of the transactions, I was charged X amount of dollars by Check Mate. when I checked up on Check Mate, I found out that they were either, used by Been Verified, or another name used by them. I did use Been Verified in December of last year and terminated that relationship, when they gave me different and old information about my children, [redacted] and my daughter, [redacted] just means Nightingale in my language and her last name comes marriage to a Laotian man. I terminated, any and all relationships, with Been Verified in December, it is in Files. They have remembered to keep taking money from my account, but forgot to severe the relationship. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]