BeenVerified, Inc.

Hi [redacted],
I located a listing that appears to correspond with your information. The main name on the report has a very different spelling, so this did not appear to be the listing you were referring to before, but I see that it has an address that corresponds with the address you provided. I apologize for any confusion or inconvenience.  Kindly disregard the voicemail I left today, but please feel free to call me directly if you have additional questions or concerns.
This is a confirmation that BeenVerified has instructed our data partners not to return the requested record in future People Search results on BeenVerified.
Your request will be reflected in our People Search results the next time our server refreshes. In most cases this will take 24 hours to take effect and then we encourage you to check for yourself. Once you have given our servers enough time to refresh, simply log onto BeenVerified.com and type your name into People Search. In some cases, you may need to "clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-out. We encourage you to check to make sure your record was removed and to contact us at [redacted] if you have any issues.
At this time, we only provide an opt-out for our People Search service. Therefore, it is possible that your name might appear in search results for the other search services available through BeenVerified even after you opt out of People Search. Further, please be aware that we obtain and regularly update the BeenVerified People Search results with records from several different public and private databases. Although we and our data partners do our best to match these new records to the existing records in our database, there may be times when one of our data partners provides us with a new record about you that is different enough from your existing record – for example, containing different spellings, initials, combinations of information, and/or addresses – that we cannot match this new record to your existing record, and this new record may appear in our People Search results. In addition, in order to prevent fraud and protect the integrity of our opt-out process, we currently only permit you to remove one record from our People Search results through our online opt-out process. Accordingly, if you see a new record about you appear in our People Search results, please contact us at [redacted] and we will be happy to help you remove that record as well.
For more information about our opt-out process, please see our Opt-Out FAQ.
Respectfully,
BeenVerified Privacy Support [redacted] ###-###-####

I'm very sorry to hear the customer had any difficulty with her BeenVerified account.  
 
The account was created on 4/**/2013 with a 7-day trial.  After the trial, the account was billed $48 for the $48/quarterly subscription she selected during sign-up.  We do...

state on the sign-up screen that our subscriptions are auto-renewing, and will be billed for renewal until the customer elects to cancel.  You can cancel by emailing [redacted] or calling us at ###-###-####.
 
I do see that the customer called in on 4/**/2014  to cancel her account through our automated system.  However there is no record of her provided telephone number dialing us previously, and no record of customer service viewing her account until myself  today.  We have not received any emails from either the gmail or yahoo email addresses provided.  
 
The account was canceled on 4/**/2014 per her phone call.  As per her request, I have refunded the past 4 renewal charges of $48, totaling $192, to the card on file, today.  This should be reflected on her statement within a few business days.  The account is canceled and she will not be billed again.  Email confirmation of the cancellation and the refund has been sent to her yahoo email address on the account.  
 
If the customer has any additional questions, she can reach us at ###-###-#### or at [redacted].
 
Kind regards,
BeenVerified [redacted]

Hi [redacted], 
I have also left you a voicemail just now, at the phone number you provided.  Please feel free to call me directly at the number provided in the voicemail, at your earliest convenience, so we can review what happened with your search and attempt to sign-up....

 
It is free to search a name, to return basic introductory information, such as possible relatives, age, cities and states where the person has lived.  This helps the customer confirm that we have the person you are trying to find in our database, before you sign-up.  In order to view the full report on a person, it is necessary to sign-up for an account and a credit card or [redacted] is required.
No accounts have been created under your name or email address.  I'm also unable to locate any sign-up attempts associated with the email address you provided, or any charges, so it does not appear that you should have received a charge from BeenVerified.  
If you have received a charge, could you please confirm the exact date and amount of the charge, and the description that appears next to the charge?
I look forward to hearing from you so we can take care of this for you as soon as possible.
Kind regards,
Carla
BeenVerified Customer Care

Revdex.com:
Surprisingly, I got a response from the company BeenVerified.com and they have removed the charges.  Note the charges should have not been made in the first place.
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there, 
 
I'm sorry to hear you had any trouble with your BeenVerified account.  This account was created on 1/**/2015 with a $22.86 monthly subscription.  We do let you know on the sign up page that our subscription packages automatically renew until you elect ...

to cancel, and we let you know how to contact us with a cancellation request. Your account does not show a record of being canceled previously, or being viewed by customer service, until you spoke with customer service on 5/**/2016.  We have not received any previous emails from the email address on the account.  This is why you continued to receive renewal charges.  Please note that we include our toll-free number in our billing descriptor, so that you can easily contact us if you have any questions about receiving a charge from BeenVerified.  Please be assured that your account was canceled when you spoke with customer service on 5/**/2016 and you will not be billed again going forward.   
I have also processed a refund of the charges you received for 2016, dating back to and including January 2016, totaling $114.30.  
 
If you have any additional questions or concerns, please do not hesitate to contact us at [redacted] or at ###-###-####.
 
Kind regards,
BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted], 
I have also spoken with you and your wife on the phone just now, regarding this matter.  As we discussed, please be assured that your BeenVerified account was canceled and all charges were refunded on 5/**/2015.  This refund was processed immediately on our...

end, and should be reflected on your statement within a few business days.  The BeenVerified account is canceled and you will not be billed again. 
Any charges from BeenVerified will always appear with BeenVerified.com and our toll-free number ###-###-#### in the billing description.  If it says anything else next to the charge, then it is not a charge from BeenVerified.  Based on what you have said in your complaint, it sounds like you are receiving charges from other companies.  Our charges never appear under any other company name.  If you are receiving charges from other companies, you would need to contact them directly for assistance.
I sincerely apologize for any difficulties you've experienced with your BeenVerified account.  The account is canceled and all charges have been refunded.  I hope we have resolved this matter for you.  If you have any further questions, please feel free to contact support at [redacted]. 
Best,
BeenVerified Customer Care

[redacted], I have also emailed you directly at the email address you...

provided, with this confirmation that your listing has been opted out of BeenVerified's people search results. This is a confirmation that BeenVerified has removed the requested record(s).This change will be reflected the next time our server refreshes. In most cases this will take 24 hours to take effect and then we encourage you to check for yourself. It is important to note that there may be multiple records containing information about you on BeenVerified. Therefore, if there is a record you wish to restrict from being shown in our people search results that is still appearing after 24 hours, please send us a separate opt-out request so we may be sure we have removed all requested records.Further, please be aware that we obtain and regularly update the BeenVerified people search results from various public and private databases. Although we and our data partners do our best to suppress the records that you opt out from appearing in our people search results, there may be times when our data partners provide us with new data about you that is different enough from the data you previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new record. Accordingly, if you have previously opted out and see a new record about you appear in our people search results, please repeat the opt-out process and we will remove that record as well.For more detailed information about the opt-out process, please visit our Opt-Out Instructions page: [redacted] or contact us at [redacted].Respectfully,BeenVerified Privacy Support [redacted] ###-###-####

Information on site is fake and misleading. They say they can't edit info .if something is not right it should be fixed and not displayed as a fact! This also adds to public identity theft and can ruin relationships .

Hi [redacted], 
I'm very sorry to hear you feel this way, but we appreciate your feedback. 
I see that you spoke with customer service yesterday and your account was canceled and your recent 04/**/2015 charge of $25.47 was refunded as you requested.  I...

saw that you stopped using the service at the end of February, so today I also refunded your March 2015 renewal charge.  These refunds were processed immediately on our end, however it may take a few business days for these to be reflected on your statement.
I apologize for any trouble you had with the account.  I see that you originally signed up on 9/**/2014 with a $1.95 5-day trial, and you canceled during your trial in October 2014.  Then you logged into the account in February of this year and reactivated with a special offer for a 30 day trial, which continued with a $25.47 monthly subscription.  We do let you know on our sign-up screen that our subscriptions are automatically renewing.  You can always view your next billing date from your account.  We also provide a link to contact customer service at the bottom of every page of the site.  
I will be happy to speak with our billing and design teams to explore improvements we can make to more clearly communicate the subscription billing.
If you have any additional questions or comments, please feel free to contact BeenVerified Customer Care at ###-###-#### or at [redacted]
Kind regards,
[redacted]
BeenVerified Customer Care

The customer created an account with BeenVerified on 10/**/2013, with a $19.62 monthly subscription.  She spoke with customer service on 7/**/2015 and the account was canceled as she requested.  As per her email we received yesterday evening, we have refunded the past year of charges,...

dating back to and including 7/**/2014, a total of $255.06.  She will not be billed again going forward.  I have also unsubscribed her email address so that she does not receive any further marketing emails from BeenVerified.
We state on our sign-up page that our subscriptions are automatically renewed until the customer elects to cancel.  We did not hear from the customer until 7/**/2015, and this is why she continued to be billed for the service.  We include our toll-free customer service number in our transactions so that customers can call us when they receive a charge from BeenVerified, if they have any questions.  
I sincerely apologize for any trouble the customer had with the account and am sorry to hear this was her experience with the service.  I have also emailed her directly regarding this matter, and we have sent email confirmation of the refunds processed.
 I hope we have resolved this matter for the customer.  
Kind regards,
BeenVerified Customer Care
###-###-####
[redacted]

Hi [redacted], 
I'm sorry to hear you had any trouble with your account.  I was able to locate the account you created with BeenVerified.  You signed up on 8/**/15 with a $22.86 monthly subscription.  As we state on the sign up up page, our...

subscriptions automatically renew until you elect to cancel.  This is why you received a $22.86 charge each month, because the account had not been canceled.  I see that you spoke with customer service on 5/**/2016 and your account was canceled as you requested.  It does not appear you requested a refund at that time.  However, I have gone ahead and refunded all renewal charges you received, dating back to and including 9/**/2015, totaling $205.74.  The refund was processed immediately on our end, and should be reflected on your statement within a few business days.  Your account is canceled and you will not be billed again.
If you have any additional questions or concerns, please feel free to contact BeenVerified Customer Care at ###-###-#### or at [redacted].
Kind Regards,
BeenVerified Customer Care

[redacted] has been opted out of BeenVerified's people search results, as she requested, and we have emailed her directly with confirmation of her completed opt out request.
font-family: Arial, Helvetica, sans-serif; font-size: 12px; background-color: rgb(247, 247, 247);">This is a confirmation that BeenVerified has removed the requested record(s).
This change will be reflected the next time our server refreshes. In most cases this will take 24 hours to take effect and then we encourage [redacted] to check for herself.  It is important to note that there may be multiple records containing information about an individual on BeenVerified. Therefore, if there is a record [redacted] wishes to restrict from being shown in our people search results that is still appearing after 24 hours, we ask that she please email [redacted] with a separate opt-out request, so we may be sure we have removed all requested records.
Further, please be aware that we obtain and regularly update the BeenVerified people search results from various public and private databases. Although we and our data partners do our best to suppress the records that an individual opts out from appearing in our people search results, there may be times when our data partners provide us with new data about that is different enough from the data previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new record. Accordingly, if [redacted] sees a new record about herself appear in our people search results, we ask that she please email [redacted] with a separate opt-out request, so we may be sure we have removed all requested records.
For more detailed information about the opt-out process, please visit our Opt-Out Instructions page: [redacted]
Best,
BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
You are lying as you 1) Have not called or left a message and 2) Have not emailed me as I have not recieved a email and yes I have checked my spam folder. I am single amd would never use your bs service that you are using to commit fraud.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], 
I apologize for any trouble you had with your account.  I was able to locate an account for you, created in December 2015, with a $22.86 monthly subscription.  We state on our sign up page that all of our subscription packages are automatically renewed until you...

elect to cancel, and that you may cancel by emailing or calling customer support.  It is not possible to cancel online through the website.  Your account does not show a record of being viewed by customer service previously, so your account was not canceled.  Please be assured that your account is now canceled and I have refunded the charges for April 2016 through September 2016, totaling $137.16 as you requested.  You will not be billed again.If you have any additional questions or concerns, please do not hesitate to contact us at ###-###-#### or at [redacted].  
 
Kind regards,
Carla
BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I
Sincerely,
[redacted]

Hi there,
BeenVerified is a website that provides a searchable database of aggregated public records.  The information in our reports comes from public records and publicly available data.  Based on what the individual is stating, it sounds like they may have seen a...

sponsored listing or ad for BeenVerified on Whitepages.
As per the request, we have removed the requested listing from BeenVerified's people search results.  This is a confirmation that BeenVerified has instructed our data partners not to return the requested record in future People Search results on BeenVerified.  We have also emailed the individual directly, with this confirmation, for their records.
Your request will be reflected in our People Search results the next time our server refreshes. In most cases this will take 24 hours to take effect and then we encourage you to check for yourself. Once you have given our servers enough time to refresh, simply log onto BeenVerified.com and type your name into People Search. In some cases, you may need to "clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-out. We encourage you to check to make sure your record was removed and to contact us at [redacted] if you have any issues.
At this time, we only provide an opt-out for our People Search service. Therefore, it is possible that your name might appear in search results for the other search services available through BeenVerified even after you opt out of People Search. Further, please be aware that we obtain and regularly update the BeenVerified People Search results with records from several different public and private databases. Although we and our data partners do our best to match these new records to the existing records in our database, there may be times when one of our data partners provides us with a new record about you that is different enough from your existing record – for example, containing different spellings, initials, combinations of information, and/or addresses – that we cannot match this new record to your existing record, and this new record may appear in our People Search results. In addition, in order to prevent fraud and protect the integrity of our opt-out process, we currently only permit you to remove one record from our People Search results through our online opt-out process. Accordingly, if you see a new record about you appear in our People Search results, please contact us at [redacted] and we will be happy to help you remove that record as well.
For more information about our opt-out process, please see our Opt-Out FAQ, at: [redacted]
We can only provide assistance with the removal of one's information from BeenVerified; we cannot provide assistance with the removal of an individual's information from [redacted].  
Respectfully,
[redacted]

Revdex.com: 
Thank you for always, always having the consumer's back, especially in today's world where the little guy can often be trounced on. This is the second time you've come to my rescue, and it is much appreciated!
Best, 
[redacted]
 
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]