BeenVerified, Inc.

Review: In November of 2013 I signed up so that I could have my information removed from their searches via link, [redacted] My information was never removed. my active account with them is Member ID: [redacted]. I requested the information to be removed again today January * 2015. I have an order of protection and need this information removed now. It should never have been published back to their databases.Desired Settlement: Remove my information permanently from their database. And never post it again.

Business

Response:

Hi [redacted],

Review: I have called on two seperate occasions to cancel my Beenverified.com account. On both occasions, I was told by a customer service representative that my account was canceled. My bank account has been billed without authorization on two occasions since that time. 1. $19.62 on 3-**-14 2. 4-**-14 (pending) Total:$39.24Desired Settlement: I demand all accounts to be closed and all unauthorized withdrawals to be remitted immediately.

Business

Response:

I'm very sorry to hear there was any trouble with the account. The account was not previously canceled and does not show a record of the customer speaking with customer service. The account was also still in use through April 2014. The account is now canceled and the two requested charges of $19.62 (dated March 2014 and April 2014) have been refunded back to the card used to create the account. There will be no further billing to the account. A confirmation email of the cancellation and the refund was sent separately to the email address associated with the account.

Review: I signed up for BeenVerified's services and was not aware of a subscription charge. I called the number many times to request to cancel and kept getting disconnected. I kept trying every day for a month with no luck at all. Today (12/*/2013) I call and I get through to someone, we are talking just fine and then when I bring up how I want to cancel she acts as though she can't hear me and hangs up.Desired Settlement: If I'm unable to obtain a refund I will speak with a lawyer. I wish to have all monies returned to my account before this month is over.

Business

Response:

I apologize for any problems you have had with your account. Please be assured that your account was canceled and you were issued a refund of $58.86 The refund was processed immediately on our end, however please note that it may take a few days for the refund to be reflected on your bank statement.

Review: This site has stolen my personal information and post it on their site without my permission.Desired Settlement: REMOVE MY PERSONAL INFORMATION FROM IT SITE AND ALL OF IT AFFILIATION SITES

Business

Response:

[redacted], I have also emailed you directly at the email address you provided, with this confirmation that your listing has been opted out of BeenVerified's people search results. This is a confirmation that BeenVerified has removed the requested record(s).This change will be reflected the next time our server refreshes. In most cases this will take 24 hours to take effect and then we encourage you to check for yourself. It is important to note that there may be multiple records containing information about you on BeenVerified. Therefore, if there is a record you wish to restrict from being shown in our people search results that is still appearing after 24 hours, please send us a separate opt-out request so we may be sure we have removed all requested records.Further, please be aware that we obtain and regularly update the BeenVerified people search results from various public and private databases. Although we and our data partners do our best to suppress the records that you opt out from appearing in our people search results, there may be times when our data partners provide us with new data about you that is different enough from the data you previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new record. Accordingly, if you have previously opted out and see a new record about you appear in our people search results, please repeat the opt-out process and we will remove that record as well.For more detailed information about the opt-out process, please visit our Opt-Out Instructions page: [redacted] or contact us at [redacted].Respectfully,BeenVerified Privacy Support [redacted] ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: False advertising. They did not give me the info they stated they would.Ad stated for $1 trial offer I could read childs and spouses text messages and see who they had been calling. Well it went from $1 to $22 and still nothing but requests for additional money. After expressing my dissatisfaction they emailed me to say they would refund my money. This was 1-*-2015. Since then I have no refund. And. Y emails now are being ignored.Desired Settlement: Discontinuation of false claims. Refund of my $22. A internet admadmittance of false advertising. Additional $22 for them not handling my account. They emailed me to say they would return my money to my account on 1-*-2015. But since then nothing. I want double my money back.

Business

Response:

This matter has been settled between beenverified and myself. Thank u.

Review: I called the company on August *, 2014 after being bill $22.46 on July **, 2014 to cancel service. On August **, 2014 I noticed another charge for $22.46. I called to see why I was billed again after cancelling the service. I spoke to a [redacted]. He asked for a transaction ID which I did not have alone with the cancellation email that the person I spoke to on August [redacted] failed to email. This time again I was told by [redacted] that I will not be billed again be he also did not give me a transaction ID. ( I just thought about that I am typing).Desired Settlement: I am requesting a refund in the amount of $22.46 for the unauthorized debit on August **, 2014. Thanks

Business

Response:

Hi there,

Review: I noticed I had been charged twice over the weekend by a company I had never heard of. I contacted them to find out who they were, and come to find out they are a company I have never heard of, nor would I need to take advantage of any type of service they have to offer. On November [redacted] two unauthorized charges were withdrawn from my bank account via my check card totaling about $35. When I called in I requested a refund in which I was told I would be issued for both these transactions. She then began to ask me person information such as my email, name, zip code, phone number. I asked her how they came across my information and she said she pretty much didn't know. I said I wanted to know how they got my credit card information and she couldn't tell me. The only thing she told me was that the email on their system was different than what I gave her. Of course it was different!!! I never even applied or spoke to this company!! I am now alarmed at any information they may now how being that I had to give it to be refunded. Not to mention, that the two charges put me literally in the hole. I am very upset and will filing a dispute and doing whatever I can to get refunded and make sure people know about this bogus company.Desired Settlement: I want a refund of both transactions charged, and also I want this company looked into for illegal business practices and fraud.

Business

Response:

We apologize for any problems you have had with your account. Please be assured that your account was canceled and you were issued a refund of $32.81. The refund was processed immediately on our end; however please note that it may take a few days for the refund to be reflected on your bank statement.

Review: I believe that during a brief internet visit to the site, the site automatically gathered unauthorized data from my computer, under the misrepresented and unauthorized guise of a 'download' which I was unable to stop the process - which is considered a severe privacy breech.Desired Settlement: Verify that absolutely no data was collected from my computer, and if data was collected, permanently delete all unauthorized data collected and provide verification.

Business

Response:

BeenVerified does not collect or download any information from a customer’s computer outside of normal internet business practices. Please refer to our Privacy Policy at https[redacted] for more information.

Review: The company, BeenVerified.com placed a charge on my credit card. I have never ordered anything from them or their services.Desired Settlement: I would like them listed as a bad organization to do business with and possibly scammers who are committing internet theft by placing false charges on peoples accounts/

Consumer

Response:

Surprisingly, I got a response from the company BeenVerified.com and they have removed the charges. Note the charges should have not been made in the first place.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On October **, 2015, I contacted BeenVerified for a search in my local area and the $22.86 cost appeared on my [redacted] card ending in [redacted], on October [redacted]. I paid this with the understanding that this was for a one-time search. On November [redacted], my [redacted] card was again charged, and I have been trying repeatedly to cancel this subscription with no acknowledgement whatever to my many appeals.

I have called the toll-free number (###-###-####) numerous times (9 times in December alone ) and sent messages to Customer Services on their website and have received no answer to any of them.

On December [redacted], I wrote a certified letter to the company, and on December [redacted], sent it by Certified mail to the address listed on the website (see attached), and, other than acknowledgement of receipt, have still received no reply. On the website my subscription is listed as ”inactive”.

Therefore I am asking that the Revdex.com intervene on my behalf with this company to refund the Thank you for your help in thisDesired Settlement: Refund November [redacted] payment and cancel my subscription.

Business

Response:

Hi there,

Review: used free trial to check on a contractor who took our deposit and never did work. Credit card has been charged monthly since then. Tried to call company to stop these charges, only get a recording saying "welcome to beenverified" but nothing else. Unable to reach anyone to discuss stopping these charges. No information given re: address, company, proper phone number, etc. How can I contact them to stop these charges for the "free trial"???Desired Settlement: Stop all charges to credit card. Guess the past few months charges should be considered my stupidity - but I would like for them to stop IMMEDIATELY

thank you for your help

Business

Response:

Hi [redacted],

Review: I have a friend who is 101 years old , and she wants to find her nephew. I got online and

chose beenverified.com. The info was that it was a free search, so I started with them. I gave them the full name , they gave me info that caused me to believe they had found him. Then they said I had to pay 9.98 so I did, then I was told that I had to pay another fee. Then I noticed they had changed the spelling of the person I was looking for.

I called them this morning and they said I was mistaken, they did not show me as a member .Desired Settlement: I want a refund , and I want them to stop misleading people

Business

Response:

Hi [redacted],

Review: I ordered one month of service on March [redacted] 2014 for $22.86 which I paid. I canceled the service on April [redacted] 2014 and received a cancellation confirmation on April [redacted] and that to be assured my credit card will no further be charged. I received my credit card statement on April **2014 showing a charge for $22.86 for beenverified billed on April [redacted]. I called beenverified on May **2014 and talked to [redacted] who informed me I needed to cancel on April **2014 to avoid further charges. I explained to her that I beleived I canceled in time, and that I havent used the service since. She told me that she couldnt refund my money.Desired Settlement: $22.86

Business

Response:

I'm very sorry to hear the customer had any trouble with the account. The account was created on March [redacted], 2014 with a monthly $22.86 subscription. The subscription is auto-renewing and customers can always view their next billing date in their account information. The account was automatically billed on April [redacted], 2014. The account was canceled later the same day it was billed for the renewal. This is why [redacted] canceled but then saw a charge for renewal. We do state in our Member Agreement that we have a no refund policy, which must be accepted upon sign-up.

This company is a joke. The information on the site is mostly wrong or outdated. They also scam you into reoccurring payments. It is unethical to note that payments our reoccurring in the small print of the terms and services. Never use this site. Legal action should be taken against this company who is purposely trying to scam their customers.

Information on site is fake and misleading. They say they can't edit info .if something is not right it should be fixed and not displayed as a fact! This also adds to public identity theft and can ruin relationships .

Review: About 2 years ago, on 8/*/13, I used Been Verified's service for one month, and canceled after the month, because I knew it had a monthly charge. I was using it for work. I made sure to cancel after the first month, with various reminders to myself to do so within the timeframe. I just found out from my credit card company that they have been charging me every month for the last 24 months! I never used this service again after the first month, and called to cancel. It is an automated cancellation system - not at all accountable it turns out. I just called to complain and they said they never received my cancellation, and cancelled my account (2 years later!), and issued me a 9 month refund. So I am still out and over charged over $300 for a service I never used past the 1st month.

My membership ID number is [redacted] Also, I am far from the only person they have conned this way: [redacted]Desired Settlement: I would like a full refund for the services I was charged for, never used, even after my cancellation.

Business

Response:

Hi [redacted],I am very sorry to hear you feel this way. Please be assured that your account is now canceled and you will not be billed again.We have now processed a full refund of all charges you received. Two partial refunds were processed yesterday when you spoke with customer service. I have processed additional refunds today, to credit the full balance back to the card on file. You should see our refunds reflected within a few business days. I also emailed you directly with additional information for your records.You signed up on 08/**/13 for a $19.86 monthly subscription. We do let you know on the sign-up page that our subscriptions are automatically renewing, and how to contact us to cancel if you no longer wish to continue with a paid subscription. Your account does not show a record of being cancelled prior to yesterday. We have not received any earlier emails from your email address, and your account has not been viewed by customer service until yesterday. It would be helpful to know what steps you took to try to cancel your account previously, so we can look into what happened with your request. Please note that we include our company name and toll-free number in our billing descriptor, so that you can contact us if you have any questions about receiving a charge from BeenVerified.I sincerely apologize for any confusion or inconvenience. If you have any additional concerns or questions, please contact [redacted].Kind regards, Carla BeenVerified Customer Care [redacted] ###-###-####

Consumer

Response:

Revdex.com: Thank you for always, always having the consumer's back, especially in today's world where the little guy can often be trounced on. This is the second time you've come to my rescue, and it is much appreciated!Best, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: THIS COMPANY IS PUBLISHING MY PUBLIC INFORMATION WITHOUT MY EXPRESSED CONSENT, AND IS HURTING MY FAMILY: [redacted]Desired Settlement: PLEASE REMOVE MY INFORMATION. I NEVER GAVE YOU THE PERMISSION TO DO SO.

Business

Response:

Hi [redacted],

Review: I filed an earlier complaint with Revdex.com-NY about Been.verified.com - I had used them, once, about 4 or 5 months ago, then, they gave me information that was no good, I cancelled the subscription then. I just received an email stating I, just, cancelled the subscription on, May **, 2015 at 4:53p.m. and that they were refunding $25.47. This does not cover all the money they took off my [redacted] Master Card. My wife, and I figure that they have taken over $200...the earlier complaint said over $100, but I looked over the statement from [redacted] and found that Been Verified has also been using [redacted] to take money off my [redacted] Card. I want Been Verified and [redacted] to return all money that they have taken from my account, I've noticed, from reports that Been Verified has numerous complaints, against them for these and similar acts.Desired Settlement: I want Been Verified and [redacted] to refund all the money they have taken over the last 4-5 months...some charges show up every day, even when I haven't been home and on the computer. They said that I cancelled yesterday at 4:00 something, neither my wife, nor I, were home, or on any computers at that particular time. I will be sending you all letters, stating such. I am aware that they are violating Federal Law, by their actions, willfully and with their and have been, for a period of time,.

Business

Response:

Hi [redacted],

I was looking online for information about an old classmate and saw this website. Upon further investigation, I decided that opening an account with BeenVerified was too much money for what I wanted. As I exited the program, an "offer" message came up -- one time use for $1.00. I signed up but much to my dismay, it was really an account that I was signing up for. I have been charged more than $25 p/m for several months. Continued to get the charge on my credit card even after I cancelled it. The "offer" was misleading and untrue, and undoing it was a time-consuming hassle. After a phone call, I was offered a refund of $75 but I'm still out $100 for the mistake of trusting this website's one-time use offer. Won't happen again!

Review: I ordered a subscription April ** they billed me but I couldn't access info They ask for additional money to access. I told them to canc and refund. They said canc means I won't be billed for renewal but I have access till Oct I never could access to begin with, which is why I cancelled in the first place. I WANT MY MONEY BACKDesired Settlement: FULL REFUND

Business

Response:

I have spoken with [redacted] over the phone and emailed her with my direct line, to her yahoo email address, support ticket#[redacted]. The information provided so far for the account does not correspond with BeenVerified information. The amount charged does not correspond with our pricing, so it appears she visited BeenVerified but did not complete sign-up with us. We do not find that [redacted] has a BeenVerified account and cannot find where she was billed by BeenVerified. She may have signed up with a different company and website, advertising a similar service.