BeenVerified, Inc.

Hi there,
I'm sorry to hear you had any difficulty with your account.  When you sign up with a subscription to run unlimited background reports, the subscription will let you know that they are auto-renewed, as are many magazine subscriptions, in order to maintain your...

continued access to the service.  We do state this in the terms of the subscription, that you are required to check in order to create the account.  I apologize for any misunderstanding.  
We also let you know that you can contact us to cancel at any time, and will not be billed for your next billing cycle.  You can call us at ###-###-#### or at [redacted].  
Please be assured your account has already been canceled and you will not be billed again.  It appears we have received a dispute for the subscription charges.  We are locked out of further transactions, so you would need to follow up with your bank regarding the resolution of the dispute and the return of funds to your account.
If you have any additional questions, please feel free to contact BeenVerified Customer Care at ###-###-#### or at [redacted].  
Kind regards,
BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You can not find an account because there is none. Return the payment! I work 3rd shift and will not make my day a mess of a company that is well know for doing this to people. I have no clue how you have receiived my card number that has now been cancelled, the payment has been returned to me for now through my credit card company as they fight the charge for me, but there is no way you are disrupting my life any further. You have not emailed me as I receive nearly 100 emails a day that require me to reply to, so with your record of stealing I feel it's safe to say you are lying on this as well. A web site poll with 1000"s, yes, 1000's of response voted those charges as fraudlent. A company does not receive a 89% score because of human error or customers forgetting.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], 
I sincerely apologize for any trouble you had with your BeenVerified account.  Please be assured that the account was canceled and I have refunded the $25.47 subscription charge you received on 5/**/2015.  This refund was processed immediately on our end,...

however it may take a few business days to be reflected on your statement. 
You originally created this account on 11/*/2014 with a $22.86 monthly subscription to unlimited reports.  The account was not canceled, so you were renewed on 12/*/2014.  We were unable to process the renewal charge for January, so the account was stopped.  The account was logged into and reactivated on 5/**/2015 with a 5-day $1.00 trial.  Your trial ended on 5/** and the account was not canceled, so you were billed for the $25.47 monthly subscription.  I have refunded all subscription charges you received on this account, a total of $72.19.  I have closed the account so no further billing is possible. 
Kind regards,
BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],I apologize for any inconvenience. Beenverified provides a searchable database of aggregated public record information. The information in our reports comes from public records and publicly available data.We are happy to assist you with opting out of our people...

search results, however I am unable to locate a search result for your name that corresponds with the information you provided. If you have seen your name and information on BeenVerified, could you please confirm the full name age, cities and states you appear listed with?Otherwise, please note that we provide an easy online opt out process you can use to remove your name from BeenVerified's people search results. You can use the link below to opt your name out of BeenVerified's people search results:[redacted]To get started, click the link and use the search to locate and select your record. You will then receive an email asking you to click to verify your request. After you verify, we will send you an email confirming that the record you selected has been opted out and will instruct our data partners not to return the record in future People Search results. During the opt-out process, you also may choose to create a free BeenVerified Opt-Out account to review the record(s) you have opted out on an ongoing basis.Further, please be aware that we obtain and regularly update the BeenVerified people search results from various public and private databases. Although we and our data partners do our best to suppress the records that you opt out from appearing in our people search results, there may be times when our data partners provide us with new data about you that is different enough from the data you previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new record. Accordingly, if you have previously opted out and see a new record about you appear in our people search results, please contact us with this opt-out request and we will remove this record as well.For more detailed information about the opt-out process, please visit our Opt-Out FAQ: [redacted], or reply to this email.Best, BeenVerified Privacy Support [redacted] ###-###-####

Hi [redacted],
I'm sorry to hear you had any trouble with our service.  It looks like you spoke with customer service recently on October [redacted] and we canceled your account and refunded all renewal charges you received, totaling$114.30. The refund was processed immediately on our...

end, but may have taken a few business days to be reflected on your statement.
You signed up with BeenVerified on 4/*/2015 with a $22.86 monthly subscription.  We do let you know on the sign up page that the subscription is automatically renewed until you elect to cancel, which is why you received renewal charges.  I apologize if there was any misunderstanding.  Please be assured your account is now canceled and all renewal charges have been refunded, so you were only charged your initial subscription purchase of $22.86.  You will not be billed again.  
If you have any further questions or concerns, please feel free to contact BeenVerified Customer Care at [redacted] or at ###-###-####.
Kind regards,
BeenVerified Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I do note the only opportunity to sign up for the offer as I had understood it was the one I signed up for, which was not as first described. However, my money was refunded so I will drop it.
Sincerely,
[redacted]

You pay for a background check thinking it is a complete check. The report does not include criminal. You then have to pay extra $$ for a criminal check.

A charge from beenverified.com showed up on my bank account recently. Immediately called the number shown on my statement and spoke with a CSR. Informed CSR that I had no idea what this charge was or what beenverified.com was about. He said that the subscription was purchased on 11/**/15 and has been used over 700 times, and multiple times that day. We went over the account info and I verified the card number used and was asked to verify my email. The email he had on file was not mine. I never subscribed to this service and have never used. The CSR was let know that my bank account is diligently checked daily to assure that no fraudulent charges like this are ever made and if there are, it is immediately caught.
The CSR stated that I had been charged for this subscription every month since last November and I assured him this was the first time I had seen this charge. He asked if I had checked my prior statements, and I again stated that I checked my bank account daily just because of the threat of fraudulent charges. He also again stated that the subscription had been used over 700 times and multiple times that day. I reiterated that was impossible by me.
The CSR asked what I would like done and was told that I wanted the account closed and my money refunded. He refunded the money and cancelled the account, giving me a reference number and stated he was sending a cancellation email. Which does no good since the email on file was not mine.
The refund has been received and I have the CSR's name & reference number if needed.
It was necessary for me to report my card to my bank and a new one was issued.
Just wanted everyone to know that while my money was refunded, the CSR was very argumentative and did not want to accept that I had not made the purchase.
When someone calls because their information has been fraudulently used, it would be highly recommended to be more helpful and respectful.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The response of the business is a lie, plain and simple. They have my personal information (search their site for my name).Moreover, I do not have to "opt out" of theft of personal information.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], 
 
I'm sorry to hear you have any difficulty removing all the listings you wish to opt-out of our search results.  I see that you were able to use our online opt-out process to remove one listing, and worked with [redacted] in customer service to remove two...

more listings.  I am not currently able to locate any additional listings that correspond with the information you've provided us. As per our phone conversation just now, I will send you a separate email for you to reply to, to let us know if you are still seeing any additional listings of your name and information on BeenVerified.com.   I look forward to hearing from you so we may be sure we have resolved this matter for you. 
 
Best,
[redacted]
[redacted]
[redacted]

Hi [redacted],
I'm sorry to hear you feel this way.  Please note that BeenVerified is a website that provides a searchable database of public records.  The information in our reports is pulled from data that is already publicly available, such as information included...

in phone books, county court records, mortgage deeds, etc.  That being said, we take your privacy concerns seriously and provide a process for individuals to opt their information out of BeenVerified's people search results. I have removed the listing in BeenVerified's people search results that corresponds with the link and the personal information you provided in your complaint.
This is a confirmation that BeenVerified has removed the requested record(s).
This change will be reflected the next time our server refreshes. In most cases this will take 24 hours to take effect and then we encourage you to check for yourself.  It is important to note that there may be multiple records containing information about you on BeenVerified.  Therefore, if there is a record you wish to restrict from being shown in our people search results that is still appearing after 24 hours, please send us a separate opt-out request so we may be sure we have removed all requested records.
Further, please be aware that we obtain and regularly update the BeenVerified people search results from various public and private databases.  Although we and our data partners do our best to suppress the records that you opt out from appearing in our people search results, there may be times when our data partners provide us with new data about you that is different enough from the data you previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new record.  Accordingly, if you have previously opted out and see a new record about you appear in our people search results, please repeat the opt-out process and we will remove that record as well.
For more detailed information about the opt-out process, please visit our Opt-Out Instructions page: [redacted] or reply to this email.
If you have any additional questions, please feel free to contact support at ###-###-#### or at [redacted].
Respectfully,
BeenVerified Privacy Support
[redacted]
###-###-####

Hi [redacted], 
I sincerely apologize for any trouble you had with your BeenVerified account.  Please be assured that your account is canceled as you requested and we have processed a full refund of all charges you received, totaling $91.44.  This refund should be reflected...

on your statement within a few business days. 
This should not have been your experience when you contacted customer service on 6/**/2015.  I appreciate you bringing this call to our attention.  The call is being reviewed with the agent and his direct supervisor immediately, as part of our ongoing efforts to provide the best possible service to all of our customers. 
On 1/**/2015 you signed up for the $22.86 monthly subscription.  We do let you know on the sign up page that our subscriptions are automatically renewing until you elect to cancel.  Your account does not show a record of you speaking with customer service or emailing support until you called on 6/**.  Because your account was not canceled, this is why you were billed for a renewal, until we were unable to process the billing and the subscription was stopped on 5/**/2015.  I apologize for any confusion or inconvenience. If you believe you canceled the account earlier, please provide us with more information about the steps you took to cancel your account so we can look into what occurred with your attempt to cancel.  When you spoke with customer service on 6/** the agent should have been able to review this information with you in a more helpful, constructive manner and worked with you to resolve this for you.  
Please rest assured the account is canceled and all charges have been refunded.  If you have any further questions or concerns, please don't hesitate to contact us at [redacted].
Kind regards,
BeenVerified Customer Care

I have repeatedly tried calling phone number 1 888 579 5910. Recording keeps asking if I'm under or over 50 years old and trying to sell me other products. Submitted my membership approximately 25 minutes ago and want to cancel immediately! Except for my name and age there was absolutely no information about me in their preview. Please cancel my subscription and refund the one month subscription fee forthwith. Telephone responses are a stall and I am not put into contact with anyone who will accept my call to cancel. This is outrageous!
Anna R.

I just signed up with BeenVerified about 15 minutes ago and want to cancel my membership forthwith. There's no information on me and what you've shown is all wrong. I can't get through your phone number because it keeps repeating the same thing over and over again for other products. What a scam! I repeat...cancel or I will report you to the Revdex.com.
Anna R.

Review: I signed up for the 5day Trial for 1 dollar and was charged another $9.95 for service the site was unable to provide. I background I required was on myself, Therefore I am aware of what information to expect. The only correct information was last seen. The family were not correct, not even my children, ex-husband, former address. The information basically was a reincarnation of case =related to judicial charges I filed with the Defense Department under duplicity ( see rendered decisions- 2007-2006 formal hearings.). aka the list of family members included the names used in criminal acts that each of them faced formal judicial hearing regarding. The service is a waste of time and money. In the event I need a background check on someone other than myself I might have found this information factual. Lucky this is my test form such services, I began evaluating such service through what information they have on me directly!Desired Settlement: I want every dollar return to me via the credit card I used to sign-up for the service. Please note that cancelled the service less than 20 min after attempting to use.

Business

Response:

As per your request, your account is now canceled. We're sorry to see you go, but we're glad you had a chance to try BeenVerified.

If you have any additional questions or concerns, please don't hesitate to contact us.

Thanks for checking out the site!

Kind Regards,

BeenVerified Customer Care

Review: They are selling my private and personal information with out my consent. I have tried to have my information removed but with no success.Desired Settlement: I want my personal information removed from there site. And never to be reposted again.

Business

Response:

Hi [redacted],I'm very sorry to hear you had any trouble. Please note that we have not received any other emails from your email address or calls from the phone number you provided. I also don't see any record that you used our online opt-out process. If possible at your convenience, please email [redacted] to let us know, when you tried to remove your information from BeenVerified previously, what steps you were taking and what happened?This is a confirmation that BeenVerified has removed the requested record(s).This change will be reflected the next time our server refreshes. In most cases this will take 24 hours to take effect and then we encourage you to check for yourself. It is important to note that there may be multiple records containing information about you on BeenVerified. Therefore, if there is a record you wish to restrict from being shown in our people search results that is still appearing after 24 hours, please send us a separate opt-out request so we may be sure we have removed all requested records.Further, please be aware that we obtain and regularly update the BeenVerified people search results from various public and private databases. Although we and our data partners do our best to suppress the records that you opt out from appearing in our people search results, there may be times when our data partners provide us with new data about you that is different enough from the data you previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new record. Accordingly, if you have previously opted out and see a new record about you appear in our people search results, please repeat the opt-out process and we will remove that record as well.For more detailed information about the opt-out process, please visit our Opt-Out Instructions page[redacted] or reply to this email.Respectfully,BeenVerified Privacy Support [redacted]

Review: Is a company name Whitepages is sponsored by Beenverified.com STOLE. my personal, private and confidencial information please I want this company (ies) remove my personal and private information from internet, I DONT HAVE ANY ACCOUNT with any of those companies, please let me know when the companies take off and deleted my information ( this infotmacion is in [redacted])Desired Settlement: I want this company Take off and deleted all my information from the data and don't make public and don't be any more on google.com.

Business

Response:

Hi there,

Review: On July **, 2015, I visited [redacted] and signed up to use them on a trial basis. I was to pay $1.00 and then if I wanted to keep it, it would be $25.00 charged on August *, 2015. That same day I emailed customer service and stated that I wished to cancel the subscription and specifically stated tat I expected no further charges outside of the $1.00 to be taken from my bank account. I received 2 cancellation confirmation emails that same day and was told to "rest assured" that my card would not be charged. This morning I checked my bank account and sure enough been verified has taken out $25.47. I called customer service and the rep "Katie A**" (I doubt that is her real name) wanted to lecture me on my "attitude" instead of resolving the issue. I terminated the conversation and said that I was going to report them to The Revdex.com.Desired Settlement: I want my funds returned to my account and wish no further contact from this company, via emails or otherwise. No marketing, nothing

Business

Response:

The customer created an account with BeenVerified on 10/**/2013, with a $19.62 monthly subscription. She spoke with customer service on 7/**/2015 and the account was canceled as she requested. As per her email we received yesterday evening, we have refunded the past year of charges, dating back to and including 7/**/2014, a total of $255.06. She will not be billed again going forward. I have also unsubscribed her email address so that she does not receive any further marketing emails from BeenVerified.