Before & After Siding and Windows

LEADERS has been serving merchants since We work hard to
resolve all complaints our merchants have as quickly and accurately as
possibleThe refund of December’s month end fees was submitted is currently
being processedAs a good faith gesture, LEADERS will also refund the
Early
Termination Fee that was billed for each accountThis refund will take
approximately 7-business daysLEADERS wishes the merchant good luck and
considers this complaint resolved and closed

LEADERS has reviewed our merchant services records which includes the phone conversation between this merchant and the representativeThe representative quoted this merchant rates over the phone, offered to send a free terminal that accepts chip cards, and advised this merchant of the year
contract termsThis merchant stated she didn’t want to look any further and asked the representative how to proceed furtherBoth the representative and the merchant proceeded with the applicationWhen the merchant received the link for the online application, she took her time to read through the application and asked questions during the whole reviewAfter application was submitted, this merchant was advised when the account got approved she would be sent the free terminal and LEADERS would assist with running a test transactionThis merchant’s account was closed March 21, LEADERS asks that this merchant send back the terminal that was sent to her as part of the Free Terminal Program

Leaders Merchant Services strives to provide every merchant with the highest quality merchant services possibleIn our efforts to resolve this merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service recordsLEADERS has not and does not charge merchants rates and/or fees that have
not been disclosed to the merchant in advanceAll charges to this merchant are as previously disclosed and the merchant did sign a merchant agreement that included an Early Termination FeeAs a good faith gesture, LEADERS will remove the Early Termination Fee so this merchant may close their account at any time (please contact our customer service team to process the request)LEADERS wishes this merchant good luck in future endeavors and considers this complaint closed. Tell us why here

Complaint:
I am rejecting this response because: I like so many other complaints against Leaders was lied to by their sells personNo where in the discussion or the reports we saw did it have fee's that is listed on page I had Leaders send me a copy of this agreement and was in total shock that I never saw this pageI never agreed to this nor if I knew would I ever agree to itI was using square at the time the company called me and convinced me they were better then square, no annual fees, no hidden fees, only a small percent taken out of each customer transaction.)This company is a total and complete fraudThis case is far from closedI am asking for the money stolen from my account returned.They hid that second page on that site with the number 1x password and never sent a copy of itThe second page has a box on the top of the page with all the feesIts hard to miss and I read everything and save everythingThis was not on the original agreement, they are lying.and nowhere on that second page is an initial or signature
Regards,
C*** ***

Leaders MerchantServices, LLC, endeavors to provide superior merchant processing services toall of our merchantsIn our efforts to resolve this merchants’ issues, LEADERShas already spoken to this merchant, and reviewed all of the merchants records.The merchant was charged correctly based on the
rates and fees listed on the 4page merchant applicationIf the merchant had any issues with the fees on hisapplication he should have notified LEADERS immediatelyLeaders has already,as a good faith gesture, waived the $Early Termination fee and the $119.70collections balance for Month End fees LEADERS would like to wish this merchant muchsuccess with his business and considers this complaint resolved and closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12243048, and though I still am very unsatisfied with the result given the apparently unprovalble fact that the sales person misled me about the fees that would be charged monthly and annually as well as the advertising both on the website and via email sent to me verifying that there would not be any annual fees, I unfortunately did sign the contract with the belief that those fees would not apply to me as it was stated that they would not As such I will have to accept the resolution as given despite my deep dissatisfaction I feel as if I have been scammed and taken advantage of by Leaders Merchant Services and find their unwillingness to take responsibility for representations of their service by their sales person and digital communications is deplorable I have already completed the account closure procedure with LeadersI will not recommend Leaders services in the future and hope that they find a way to accurately represent themselves in the future with new clients
Regards,
R*** ***

LEADERS has reviewed our merchant service records and confirmed all fees that were billed were listed on the application this merchant was able to review prior to signing and submittingIn regards to the $card reader, this was originally discussed between this merchant and the Account
Executive; however, we show this merchant agreed to the Free Terminal ProgramLEADERS refunded this merchant the PCI Annual Fee on August 23, that was billedLEADERS will waive the Early Termination Fee on this account; however, merchant will need to submit the closure formThis merchant can have this form emailed by calling the Customer Service DepartmentOnce closure form is received, LEADERS will consider this case closed

Leaders Merchant Services strives to provide every merchant with
the highest quality merchant services possibleIn our efforts to resolve this
merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records
for each accountLEADERS does not show the merchant called in
regarding
missing deposits and ask that the merchant contact the Support Department with
dollar amounts and dates so we can have our Research Department look into this
The equipment fees that were billed were part of the Free Terminal Program which
the merchant agreed to process at least $2,monthly or else the equipment
fee would be billedLEADERS does acknowledge the closure form for all four
accounts was received January however, the accounts were not closed within
days of this dateLEADERS will refund any month end fees that may be billed
for February due to this errorLEADERS also asks that the merchant send back
all four terminals due to the accounts now being closedLEADERS wishes this
merchant good luck in future endeavors and considers this complaint closed

LEADERS has reviewed our merchant service records, which includes phone conversations, and can confirm this merchant spoke with an account executive on September 7, That same day this merchant agreed to sign up for a merchant account and reviewed, signed, and submitted an online application
During the week of September 13th, this merchant spoke with the Customer Service department regarding closure and was advised a closure form would need to be submitted before the account could be closedThe merchant account then received rejects and was closed due to those rejectsUnfortunately, LEADERS is unable to issue any refunds to this merchant due to not receiving a closure form

LEADERS has reviewed our merchant service records and can confirm the account representative agreed to waive all non Clover monthly fees on the account which was also confirmed on the application that was submittedThe LEADERS Support Department will call this merchant to discuss the rates that
are on the application and make any necessary adjustments to retain this merchantIf this merchant would still like to close her account after speaking with the Support Department, then we will need a signed closure form to proceed with the closure

Complaint:
I am rejecting this response because:1.) I called Leaders numerous times and was told that someone would call me back. No one called me back or left a message on my voicemail.2.) Attached is the original email from Ryan Moss and an explanation of my complaint.3.) My recommendation to Leaders is to list all relevant fees on ONE page where they are easily and clearly visible to the client and not convoluted with other information irrelevant to fees within the FINE PRINTIn addition, the Key Accountants should NOT list a set of fees in an email and leave out the other relevant fees (PCI Annual Fee, $early termination fee, fees changing randomly during the duration of the 3-year contract)This is misleading and deceptive(see attachment)4.) Resolution requested: Reimburse all of the Monthly Customer Service Fees and Monthly Minimum Fees charged since account opening and reimburse the $early termination fee. rationale: You will see in the email that I was told I would have no monthly customer service fees and monthly minimum fees. NOTE: This was NOT presented as promotional or introductory offer
Regards,
L*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12735242, and find that this resolution is satisfactory to meI did not find it satisfactory, they need to refund my $and give me written notice that there will be no any other fees including termination
Regards,
*** B***

After reviewing this merchant’s account, LEADERS can confirm this merchant agreed to purchase one Walker Reader for $This merchant is being billed PCI Non-Action fees due to the account not being compliantAs a courtesy, LEADERS will waive this merchant’s ETF and would like to remind this
merchant a closure form would need to be signed and sent back from this merchant in order to close the account

Complaint: 12722728
I am rejecting this response because: This company apparently does not pay attention to details. If they would have read the last statement they would have known we never made mention of $990. We stated the only statement we received was a 990. We also attached a screen shot of the account they withdrew funds from after they stated they could not access our account due to our account with them being closed. As far as the contract goes we were never informed of a early closing fee and never received more than a letter to sign. The last statement can also be backed by complaints found on the consumer affairs website. Also we did have a guarantee we would not be charged a early termination fee or monthly fees. If the company can guarantee their rep did not make a guarantee we would not be charged I would request a copy of all of the conversations between their rep and myself sent to the Revdex.com for review and to myself (email and phone.) Please see attached bank statement.
Regards,
D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11109142, and find that this resolution is satisfactory to me.  If the money is not refunded to me as promised do I have the option of reopening this complaint? Thank you.
Regards,
P[redacted]

Complaint: 12684311
I am rejecting this response because:Leaders Merchant have been very disingenuous and lied to me. They never sent me the contract that they said I "agreed" to.  They are refusing to communicate via public source as they have wronged me and do not want to be publicly shamed.  These people are glorified crooks and should be ashamed of themselves.  Most business owners do not go back and check the amounts these thieves stole from them..but I did.  They stole 6.5% of my money when they promised 1.5%.  Plus they stole 129.00 from me for a yearly fee that was not in the contract I signed.  I regret doing business with these thieves and hope that they change their business practices. I refuse to communicate with them privately because they mislead me privately from day 1.  These are not trust worthy people. Glorified thieves. 
Regards,
M[redacted]

LEADERS has reviewed our merchant service records and can confirm this merchant submitted an application on October 9, 2017 with an approval date of October 12, 2017. The representative was in communication with this merchant regarding the reprogramming of their VX520 terminal. After a few days of...

back and forth, this merchant spoke with Tech Support regarding the reprogram and was advised the terminal was locked by their previous processor. The representative was then advised by the merchant that he would call when he was ready to proceed. On February 15, this merchant’s account was closed due to rejects on the merchant account. Unfortunately, LEADERS is unable to issue any refunds as all fees are valid per the signed agreement this merchant submitted.

LEADERS has upheld one of the largest Chargeback and Fraud department in the industry. The Risk Management department followed industry-wide standards and protocol by holding and validating this merchant’s monies in order to protect against the threat of fraudulent activity. Within the first 45...

days of this merchant’s account being approved, this merchant received a chargeback which resulted in the Risk Department closing the merchant account. The Risk Department also placed a reserve on this merchants account. If this merchant would like more information regarding the risk issues on their account, LEADERS asks that this merchant contact the Risk Department.

This merchant first called LEADERS on October 9, 2017 requesting more information on our services. On October 17, 2017 this merchant submitted their signed agreement to the LEADERS Underwriting Department. This merchant spoke with the Training and Installation Department on October 27, 2017 and...

successfully ran a test transaction. This merchant has processed a few thousand dollars while the account was opened however, this merchant’s account was closed by the Risk Department on December 12, 2017. Unfortunately LEADERS is unable to issue any refunds for this merchant.

This merchant was advised via our monthly statement message the PCI Compliance needed to be completed. Because this merchant did not become compliant, the PCI Non-Action fee was billed. This merchant was also advised via our monthly statement message of possible increases that may affect the...

merchant account. That statement message advised the merchant to contact the Customer Service department with any questions. Unfortunately, LEADERS is unable to issue any refunds as all fees are valid per the signed agreement this merchant was able to review prior to submitting.