Before & After Siding and Windows

Complaint:
I am rejecting this response because: this is completely false, I was given no time to read nothing, I was I structed to scroll down and click to proceed with application, at no point in time during "application" I was told I was electronically agreeing to a merchant agreement, furthermore I was told I would have at a later time once approved time to go over schedule of fees and merchant agreement to open or decline accountWhy would I accept to use the account again and then be terminated for whatever emotional reason and be charged another termination fee, device fee or any of their hidden fees.......
Regards,
Rick Correa

Leaders Merchant Services strives to provide every merchant with
the highest quality merchant services possibleIn our efforts to resolve this
merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records,
which includes notes from our Customer Service DepartmentWhen
merchants
request closure of their merchant account, our Customer Service Department
requires a closure form be signed by the merchant authorizing the closure
Because our Customer Service Department never received the closure form, the account
was never closureAs a good faith gesture, LEADERS will refund fees that were
collected for August, September, and October as well as close this merchant’s
accountThe refund will take approximately 7-business daysLEADERS wishes
the merchant good luck in future endeavors and considers this complaint closed

LEADERS approved refunding $however merchant informed us the bank account is closedMerchant will now need to wait a rejection period before a check can be issued and mailed out

When a business owner signs a Merchant Processing
Application with LEADERS, or any other Merchant Services company for that
matter, the purpose is to get their application for a Merchant Account
approvedOnce a Merchant Account is approved, it is immediately active
and all services requested on that account are also turned onAs such,
any related fees associated with the account or the additional services
requested on the application begin being accessed to the merchant
immediatelyAs mentioned in the initial response to this
complaint, this merchant’s application for a Merchant Account was approved on
January 12, 2016, therefore the account was active and open at that time and the
merchant has been charged according to the terms of the application they
signedWe want to emphasize that our Installation and Training
Department called the merchant repeatedly over several weeks in an attempt to
assist the Merchant with reprogramming the terminal the merchant told us they
already had or would receive in the near futureBecause the merchant did not
have the terminal in their possession, and they continued to delay the
reprogramming process, LEADERS was unable to assist the merchant in
reprogramming their terminalThe account closed February 22, without the
merchant ever providing LEADERS with the opportunity to reprogram the
merchant’s terminal, and this was at no fault of LEADERSTherefore, we are unable to issue any refunds to this merchant

LEADERS has conformation refund has been depositedIf this merchant has any questions, we ask that this merchant contact the LEADERS Support Department for further assistance

LEADERS records incoming and outgoing telephone calls,upon notice and consent of all parties to the call, for internalquality-assurance purposes.As a matter of policy, LEADERS does not create writtentranscripts of such recorded calls or provide copies of such calls and/ortranscripts of such calls to anyone outside of LEADERS As stated in previous response, LEADERS has closed the merchants account and waived the $Early Termination feeLEADERS considers this complaint closed

LEADERS has reviewed our merchant service records and can confirm this merchant spoke with management on March 6th regarding issues this merchant was having with his merchant accountAfter a lengthy conversation, this merchant was advised the Early Termination Fee would be refunded as well as the
equipment cost once the card reader was returnedLEADERS asks that this merchant allow 7-business days for the refunds process to be completedLEADERS wishes this merchant the best in future endeavors and considers this complaint closed

LEADERS has reviewed our merchant service records and verified the only call we have from this merchant this year was March when the merchant asked to be place on a seasonal closeThe corresponding form was emailed to this merchant but never received backLEADERS will refund this merchant
their month end fees for July, August, and September and asks that this merchant call the LEADERS Support Department at 800-985-to assist with the closure formPlease allow 7-business days for these refunds to be processed

Complaint:
I am rejecting this response because:I do not have a copy of the application that I signed - the application was done online and Leaders never provided me with a copyI really doubt the fee was clearly defined in that application, or I would have noticedI ask that Leaders email me a copy of the application that I signedRegarding the Program Guide, it is unreasonable for Leaders to expect me to read all pages of fine print to know about such feesI consider the Program Guide to be a reference manual that I can consult if I have any questions down the road - not a listing of fees and requirements - that should have been the prerogative of the Leaders rep who signed me upMaybe that was the point - hide these fees in small print and sneak them on me after I sign the dotted lineTOTAL RIPOFF!! Stop dragging your feet, do the right thing, issue me a refund, and let's close this matter finallyOther merchant providers DO NOT charge a PCI noncompliance fee upfrontOther merchant providers DO NOT raise their fees every monthThe fine print on my latest statement said that my ESP fee would be raised back to $and that my monthly minimum would be raised to $Unbelievable! Let me repeat, that I NEVER AGREED to the ESP service to begin with - Leaders simply forced it on me without asking first.I cannot accept the response of Leaders, as they have initiated these fees without reasonable or adequate notification and so far have refused to credit them backBurying the fee in the middle of a page document does NOT constitute a reasonable notificationAgain I call on Leaders to simply refund the fees so we can finally put this matter to a close
Regards,
J*** ***

LEADERS apologizes for the lack of follow up from our Customer Service Department however LEADERS reminds each merchant about PCI Compliance in the memo section of each statementAll fees billed are valid per the signed applicationLEADERS is unable to issue any refunds, because neither
merchant account became compliant

LEADERS has reviewed our merchant service records and can confirm this merchant was successfully retained by the Customer Service Department on December 7thThis merchant addressed her concerns regarding rates/fees and also addressed her issues with the first card reader that was sent out to her
LEADERS replaced her card reader for a Bluetooth card reader and also lowered her ratesLEADERS will lower this merchant’s early termination fee to the year agreement however, LEADERS is unable to issue any refunds for this merchant

Complaint:
I am rejecting this response because:The refund was for three months but this company need to refund months they collected even a lot some of $for one monthI need all my money return because I never authorize them when discovered it early I called and they promise to close but they refused even I called again they said they send form but after days they refuse to send form even when I called they hang phone on after collecting money from someone and playing games even there was time I paid over charge of $when I have no money in my account which they collected wronglyHow can they said they refund months I need all including the lot some they collected.
Regards,
M*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12238317, and find that this resolution is satisfactory to me
Regards,
A*** ***

LEADERS has reviewed our merchant service records and confirmed the $12k transaction this merchant is asking about was released November 30thIf merchant would like the trace number of this transaction, LEADERS asks that this merchant contact the Support Department at ###-###-####LEADERS also
asks that this merchant adhere to the limits on the merchant account to avoid any more delay in their deposits

LEADERS can understand this merchant’s frustration however, LEADERS closed the account based on the events that had transpiredThis merchant processed nearly double their approved high ticket volume which initiated the review of their accountDuring this time, on a separate charge, the card
association continued with a chargeback and did not honor the message this merchant received from the card holder which is outside of LEADERS controlBecause all this happened within the days this account was approved, LEADERS closed the accountThis merchant will be able to contact the Risk Department after days for possible release of funds on holdLEADERS apologizes for the lack of communication from the account executive and this has been addressedBased on this merchant’s conversation with upper management, the Early Termination Fee has already been submitted for a refund

LEADERS received this merchant's request to close her account and contacted this merchant advising a closure form would need to be signedThe signed closure form was not receivedLEADERS will refund June's month end fees as a courtesyPlease allow 7-business days for the refund process

This merchant had multiple conversations with the account executive prior to agreeing to review an applicationUnfortunately LEADERS is unable to issue any refunds to this merchant as all fees are valid per the agreement this merchant was able to review prior to signing

The closure form was received November 5th and the closure process can take up to daysLEADERS has refunded fees that were billed for December due to the account not being closedUnfortunately no other refunds will be issued for this account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12219338, and find that this resolution is satisfactory to meDue to this complaint filed, they now are acknowledging they still owe us money Thank you for handling this and I will follow up with the specified department and hope this happens They already have the info requested as I signed the necessary documents for them to charge my account the $to begin with Regarding the shipping cost, it is unfortunate and felt they could have refunded this as they didn't sell me the correct services to begin with I will accept this resolution as long as I receive the $deposited back to my credit card It is unfortunate that this company caused so many hours of work on our part with no services provided My loss, as I should not trusted what they were telling me on the phone I hope other companies looking for credit card processors thoroughly check out their services being promoted and ensure you can collect tax on your receipts A requirement for our company
Regards,
B*** ***

LEADERS Merchant Services strives to provide every merchant with the highest quality merchant services possibleIn our efforts to resolve this merchant’s issue, LEADERS has thoroughly reviewed our merchant service records which includes the merchant’s signed agreement which included an Early
Termination fee Our records indicate the card reader was purchased and the account was approved on May 13thBetween May 13th and May 18th, the Installation Department reached out to this merchant via telephone and email with no reply until May 19th when the merchant requested to close the account, this also being the reason the card reader was not mailed outThe Merchant account was then closed May 23rd Since the merchant never took possession of the card reader and the account was only open for a very short amount of time with no transactions, LEADERS will refund the Early Termination Fee that was billed as well as refund the purchase price of the card readerPlease allow 7-business days for the refund to be processedLEADERS wishes this merchant good luck in future endeavors and considers this complaint resolved and closed