Before & After Siding and Windows

As mentioned in the previous response, all fees that were
billed are valid per the signed application the merchant was able to review
before submittingThe merchant also had an opportunity to read the Free
Terminal Letter that states $will be billed if the merchant fails to
return the credit card readerLEADERS will gladly refund this merchant $for
the credit card reader as long as we receive the credit card reader in the same
condition in which the merchant received it

Complaint:
I am rejecting this response because:enclosed "Merchant Processing Application Agreement" carefullyPage 2, clearly states,"Monthly Customer Service: Free".Page 3, clearly states, "A $Monthly Regulatory Fee will be assessed to each Merchant Account".I have monthly statements that was sent to me from Leaders, that shows itemized regulatory fee charges,and customer service fee charges, that I was billed; and I paid these fees over a two year period.I can send you copies of these documents ASAPI have a signed copy of that merchant processing application, that I can also send you by U.Spostal mail.J*** ***, Key Accounts Executive is the person that prepared this document
Regards,
W*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11085349, and find that this resolution is satisfactory to mePlease send me an email stating that the account is closed as of 1/14/with a zero balance closed account.
Regards,
K*** ***

LEADERS has reviewed our merchant service records which includes the phone conversation between the representative and this merchantThe representative first offered this merchant tiered pricing based on the Monthly Volume that was being submittedThe merchant had concerns with the pricing which
is why the representative offered interchange pricing which the merchant agreed toAll fees are valid per the signed application this merchant was able to review prior to signingBecause the total fees this merchant states was deducted is not what LEADERS shows, we ask that this merchant contact the Customer Service Department to go over total fees that were charged

Complaint:
I am rejecting this response because:they actually have overcharged me in occasions and have no interest in correcting this problemSeveral calls, emails, and messages have gone unansweredHowever is coming out of my account monthlyNot the which they claim.
Regards,
C*** ***

In order to better respond to the merchant’s rebuttal to our initial response, Leaders has performed additional researchLeaders listened to the initial call with the merchant who identified herself as ValerieBurns. Our account executive reviewed various rates and fees that would be associated with the merchant account the merchant wanted to open with us. The account executive answered any and all questions themerchant had prior to sending the merchant an online application The merchant provided Leaders with all the information needed about the business and the owner of the business that is needed to create the merchant application and open an account with us Once the application was created, the merchant was emailed an encrypted link to the application, and then for security reasons, the account executive then provided the merchant a 4 digit PIN code that is specific to the encrypted link so that only the merchant could access the application and complete it At that point, the account executive gave her direction on how to sign, complete and submit the application. During this call the account executive also spoke to her specifically about paragraphs that authorized debits and credits from her bank account that she needed to agree to and ended the callThe application was then submitted a few hours later, which shows that the merchant had time to read the entire agreement, and either sign it or call back to ask questions or gather more info. We have a record of the merchant’s IP address (associated with the Verizon IP network located in Georgia). Unfortunately there are no additional refunds we can provide to this merchant based on the facts at hand We apologize if the merchant is not satisfied, but we are simply following the terms of the agreement the merchant signed. We wish the merchant well and success in all future endeavors

As previously stated, the Risk department followed industry-wide protocol by holding and validating this merchant’s moniesIf this merchant has questions regarding the chargeback(s) received and/or the Risk review, LEADERS asks that this merchant contact the correct department for those answersLEADERS policy does not allow account specifics to be posted online therefore, we’re unable to give any more information regarding this complaint

This merchant was notified via an automated email on January 2, that the merchant account was closedLEADERS will waive any collection balance on the merchant account and wishes this merchant the best in future endeavors

LEADERS has been proudly serving our merchants for the last yearsLEADERS strivesto resolve all complaints our merchants have as quickly and accurately aspossibleIn our efforts to resolve this merchant’s issues, LEADERS hasthoroughly reviewed our Merchant Service records, which include
the Merchant’ssigned AgreementAll rates and fees have been clearly indicated in thecontract for the merchant to see prior to signingIf for some reason the salesrepresentative failed to go over any fees the merchant will be charged, thecontracts detail the fees so the merchant can clearly see them before signing.This merchant’s signed agreement acknowledges they read the agreement andagreed to all rates and feesAs a good faith gesture, LEADERS has already refundedthe $Early Termination Fee and refunded the $annual PCI feeThemerchant should see this refund in approximately 7-business days. LEADERS wishes the merchant good luck andconsiders this complaint resolved and closed

Complaint:
I am rejecting this response because: The company is not being truthful about the credit card processing fee rates and additional feesWhen I signed the contract I was only shown the first page and not the second page which contains the any fees in fine printAlso I would like Revdex.com to review the phone calls made to the company's customer service and when signing contract as the company should have a record of these. Again I would like to have a refund of the credit card processing fees not charged correctly, I would like $in refund for the bank fees and would like all of the collection fees to be waived offUntil then the complaint will remain unresolved
Regards,
G*** ***

All rates and fees that have been billed to this merchant are valid per the signed agreement this merchant was able to review prior to submittingAs a good faith gesture, LEADERS will waive a portion of the collection balanceUnfortunately, LEADERS is unable to waive the whole balance as there was processing for the month of AprilLEADERS asks that this merchant contact the Customer Service Department regarding the new collection balance

Complaint:
I am rejecting this response because: Nothing was stated when we set up this account that after days of non use, that this account would be deactivated. Not only were the fees increased, the account was also deactivate more than once which caused a huge issue with trying to get someone on the phone to reactivate the account and to reactivate the app used to process the credit card transactions. I had called there more than they have noted. Each time I was on the phone for about an hour trying to get someone on the phone and to get my issue resolved. This last phone call I made to them to cancel because once again I was on the phone for over an hour to complete transaction, nothing was stated about the $cancellation fee. They have wasted more of my time and money on the scam they are running
Regards,
K*** ***

Leaders Merchant Services strives to provide every merchant with
the highest quality merchant services possibleIn our efforts to resolve this
merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records,
which include the Merchant’s signed AgreementThe Agreements, formed by
the
4-page Merchant Application, and Merchant Services' “Program Guide”, clearly
indicate that the merchant has, in fact, been billed correctly according to the
documents they signedThe contract which all merchants are required to sign
ensures all parties involved understand the rates and fees that are going to be
billed to the merchantAll rates and fees have been clearly indicated in the
contract for the merchant to see prior to signingThis merchant’s signed
agreement acknowledges they read the agreement and agreed to all rates and
feesAs a good faith gesture, LEADERS will waive the collection balance on the
account as well as refund the Early Termination Fee that was billedThe refund
will take approximately 7-business daysLEADERS wishes the merchant good
luck in future endeavors and considers this complaint closed

This merchant has spoken with the Risk Department regarding the closure of their accountLEADERS Management approved refunding the ETF for this merchant however, refund procedures require waiting for payment to clear prior to refundingLEADERS will request a rush on this refund and asks that this
merchant contact the Support Department if they have not received the refund by July 14th

This merchant spoke with management and accepted the offer of waiving the Early Termination Fee and no refunds of fees chargedThe Early Termination Fee was updated as waived on November 22,

Complaint:
I am rejecting this response because:THEY TOOK OUT $ON 11/13/FOR NO REASON.THIS ACCOUNT WAS CLOSED ON 10/16/15.I WANT ALL OF MY MONIES BACK,NOT JUST $350 CANCELLATION FEE AND $FEE FOR MACHINE WHICH THEY NOW HAVE>>>>GRAND TOTAL OF MY MONEY THEY STOLE WAS $!!!!!!AND
Regards,
H*** ***

LEADERS has been serving merchants since We work hard to resolve all complaintsour merchants have as quickly and accurately as possibleIn our efforts to resolvethis merchant’s issues, LEADERS has thoroughly reviewed our Merchant Servicerecords, which include the Merchant’s signed
AgreementThe Agreements, formedby the 4-page Merchant Application, and Merchant Services' “Program Guide”,clearly indicate that the Merchant has, in fact, been billed correctlyaccording to the documents they signedThese documents also include the Rates,Fees, Terms and Conditions for their Merchant AccountThe contract allmerchants are required to sign ensures all parties involved understand therates and fees that are going to be billed to the merchantAll rates and feeshave been clearly indicated in the contract for the merchant to see prior tosigningThis merchant’s signed agreement acknowledges they read the agreementand agreed to all rates and feesAs a good faith gesture, LEADERS will closethis account and waive the Early Termination Fee of $350. LEADERS wishes the merchant good luck andconsiders this complaint resolved and closed

Leaders Merchant Services strives to provide every merchant with
the highest quality merchant services possibleIn our efforts to resolve this
merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records,
which includes the Merchant’s signed agreementEach online application
is
marked with the IP Address of where the application is being reviewed and
signed fromOur Technical Support Department also worked with the merchant to activate
their Authorize.net gatewayLEADERS apologizes for the experience the merchant
received when speaking with our Customer Service DepartmentAs a good faith
gesture, LEADERS will close the merchant account and waive the Early
Termination Fee

LEADERS gives all merchants the ability to review their agreement prior to signing and submittingAll merchants are also given an opportunity to save a copy for their referenceLEADERS does not have record of this merchant getting approval on any refundsLEADERS is unable to approve any refunds due to rejects that were received; however, as a good faith gesture LEADERS will waive a portion of the collection balance

LEADERS has reviewed our merchant service records and can confirm the original application was submitted with an Early Termination FeeThe original merchant account was restructured due to the ownership type changingA request to refund the ETF was submitted yesterday however the ETF on the new
account is still validLEADERS also notifies all merchants that the PCI Compliance needs to be completed via our monthly statement messageIf this merchant hasn’t received the refund within business days, LEADERS asks that this merchant contact the Customer Service Department for an update