Before & After Siding and Windows

Unfortunately after further review, LEADERS will not issue any more refunds

Complaint:
I am rejecting this response because: The verbal communication from Leaders Merchant was deceptive. I do not wish to resolve this issue by speaking to them, rather would like all messages passed through the Revdex.com portal so that accurate and truthful record is recorded.Leaders Merchant emailed me and asked me to call them. However, they have lost my trust and do not want anymore undocumented lies they have deceived my company with. They promised 1.5% plus .19cent per swipe. They are charging me a little over percent on all charges PLUS stole from me as a "one time yearly fee" without my consent. This company is not professional and should learn proper business acumen.Please resolve this issue by refunding my money Leaders merchant stole from me without my consent as well as zero early termination fees. Thanks,M*** ***, OwnerCoastal Hair Salon

Complaint:
I am rejecting this response because: WrongLiesI was specifically told by the sale person when I signed up that chargebacks were not an issueI was lied to about the procedures of this companyand the second hold was held because of my actions? Please explain this to me because nobody at this company has given me any specifics whatsoeverNot to mention, people at this company constantly hang up on me (Nester)If I call the toll free number , I will be on hold for a couple hours, then passed around to different people in the company and then hung up onBy the way, I did win the chargeback in question and the funds were deposited in my bank todayAfter the first hold of my funds, I called and spoke with LorieShe called the back office for me and J***(the risk supervisor) told Lorie that I could continue processing and they would not hold more fundsLIESThey took my funds anyway.I called yesterday and spoke with Nester again about this, he told me that yes, J*** (N*** boss)said they would not hold funds and did it anyway.My actions they speak of is probably that I went to the Revdex.com and did reviews on their company on RIP Off Report, Consumer affairs, Yellowpages, Yelp, Google,Merchant Cirlce and a few othersThey did not like thatI was also requesting the physical address to get them served with a lawsuit and they wont provide me the informationI will also be contacting the Attorney General and the FCCWhile on a way call with my account manager Cindy and N***, C*** stated that this is why they have so many complaints and problemsThey will snatch your money and keep it in an account until it serves their purposeI have found out this is a common scam with cc processorsThey will hold millions of dollars of their customers money and earn interest in money market accountsI bet they wont care to answer how much money they will earn in interest from the funds they confiscatedSo, lets start with an explanation of my actions that caused further hold to be explained.
Regards,
J*** ***

LEADERS has confirmed the merchant was billed $for
December which was the Monthly MinimumBilling descriptors are allowed a
limited number of characters therefore, all fees billed by LEADERS are listed
as “Bank Card” with the associated Merchant ID Number in the descriptionAny
time a merchant requests closure, LEADERS policy requires a signed closure form
before closure procedures can beginBecause LEADERS did not receive a closure
form nor are there any notes regarding closure, the account remained openPer
previous response, the collection balance has been waived

Leaders Merchant Services strives to provide every merchant with thehighest quality merchant services possibleAll merchant accounts cannot beclosed without a signed closure form by the owner of the businessAfter someresearch into this account, we do not show any closure form was sent back in
or for this account, nor do we show any communications from themerchant to verify their account was closed until the owner contacted ourcustomer service team in May of requesting a closureOnce the form issent back, it takes approximately days for a full closureThe account wasclosed effective June 19, The call the merchant received regarding acollections balance is due to an amount owed prior to the account being closedin the amount of $As a good faith gesture LEADERS will waive thatcollections balance, however all other billing will standSince the merchantsaccount is closed the merchant should not receive any further debits from herbank accountLEADERS would like to wish the merchant much success andconsiders this complaint resolved and closed

LEADERS has reviewed our merchant service records and has not received a copy of this merchant’s email regarding the Early Termination FeeLEADERS asks that this merchant contact the Support Department at 800-985-in order to confirm copy of this email is sent and received

Complaint:
I am rejecting this response because:I need a reasonable explanation why they wouldn't lease the holding funds nor response back our several phone calls inquiries even after receiving the document they requested from us Why soon after Revdex.com's Enquirer, they Can release the fund immediately? Up to date, I didn't receive any apology from them for their misconduct behavior in my case
Regards,
P*** ***

Complaint:
I am rejecting this response because: I should get the discount regardless, also they charge for months that I didn't even use the service
Regards,
A*** ***

I am rejecting this response because: It is unethical to charge someone before the terminal is set up to even use and then charge them again to close an account that was never used or opened for use This is plane and simple thievery If I do not get a refund I will be contacting an attorney
Regards,
*** ***

Complaint:
I am rejecting this response because:Leaders response dated March 8th, is unsatisfactory"This Issue Is Not Closed". "The enclosed Merchant Processing Account Application", was signed and dated and returned to Leaders, June 12, The enclosed document is dated two years prior to the June telephone conversation that I had with a Leaders representativeTwo years before the June conversation. Review the date and facts in the printed text in the signed and dated merchant application. Leaders is attempting to use the June phone conversation as a ploy and tactic to avoid their responsibility of excessive fee charges, and repaying me the over charged fees. The June telephone call is irrelevant to the date of the signed Merchant agreement on June 12, 2013.Pages two and three of the merchant agreement, states my position: Monthly Customer Service: Free, and A $0.00 monthly Regulatory Fee will be assessed to each Merchant account."Based on the fact that they continued to use their merchant account through September 2015,they must have been satisfied with the changes they agreed with CS on that call".This statement made by Leaders is totally avoiding the issue.That has nothing to do with the signed and dated Merchant Processing Application document enclosed in this e-mail. *** ***, Step back and visualize the personality of the person or persons that is continuously arguing about an issue that shows documentation and proof of my complaint.The argument that Leaders is making does not address the issueLeaders is running from the truth.They are merely tossing words around wasting your time and mineInsulting my intelligence, and the B.B.B.'s intelligence as an agency
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11886184, and find that this resolution is satisfactory to me
Regards,
B*** ***

LEADERS has re-reviewed the merchant service records and confirmed this merchant’s application was approved September 28th at 7:45pmMerchant requested closure the following morningThe email that was sent from the Account Executive states, “you will not have to pay the early termination fee if you go out of business”Per this merchant’s own post, she did not go out of business but simply decided to only accept cash as a form of paymentBecause of this, the Early Termination Fee was billedAlthough the LEADERS Customer Service Department already approved refunding half of the ETF that was billed, LEADERS will refund the full amount in an effort to avoid further escalation

Per the contract this merchant signed, all fees that have been billed are validAs a courtesy, LEADERS will lower the account to a year agreement and refund the Free Terminal fees that have been billedPlease allow 7-business days for refunds to be processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12596772, and find that this resolution is satisfactory to me
Regards,
J*** ***

LEADERS has been serving merchants since We work hard to resolve all complaints our merchants have as quickly and accurately as possibleIn our efforts to resolve this merchant’s issues, LEADERS has thoroughly reviewed our Merchant Service records, which include the Merchant’s signed
AgreementThe Agreements, formed by the 4-page Merchant Application, and Merchant Services' “Program Guide”, clearly indicate that the Merchant has, in fact, been billed correctly according to the documents they signedThese documents also include the Rates, Fees, Terms and Conditions for their Merchant AccountThe contract all merchants are required to sign ensures all parties involved understand the rates and fees that are going to be billed to the merchantAll rates and fees have been clearly indicated in the contract for the merchant to see prior to signingThis merchant’s signed agreement acknowledges they read the agreement and agreed to all rates and feesAs a good faith gesture, LEADERS will refund the Early Termination Fee of $ LEADERS wishes the merchant good luck and considers this complaint resolved and closed

Complaint:
I am rejecting this response because: No such emails were ever sent to us. Instead, you just deactivated the service, and continued to bill us
Regards,
K*** ***

LEADERS works hard to resolve all complaints our merchants have as quickly and accurately as possibleIn our efforts to resolve this merchant's issue, LEADERS has thoroughly reviewed our Merchant Service records which indicates this merchant’s account was approved March and this merchant
processed credit cards until June The Support Department made a courtesy call to this merchant in July and during this conversation, our Support Department was able to assist with billing questionsThis merchant also advised during this conversation, she didn’t like the equipment she was usingThe Support representative went over other equipment options; however, this merchant disconnected the callThe Support representative called back and left a voicemail but the merchant did not return our call until November when she contacted the Customer Service DepartmentDuring the November conversation, our Customer Service Department was able to again assist with billing questions and answered questions regarding this merchant’s feesThis merchant advised she was processing with another company and requested closureOur Customer Service Department emailed the closure form and have not received it back from the merchantLEADERS policy is once the closure form is received, we can close this merchant’s account

LEADERS works hard to resolve all complaints our merchants have as
quickly and accurately as possibleIn our efforts to resolve this merchant’s
issue, LEADERS has thoroughly reviewed our Merchant Service records, which
includes the merchant’s signed agreementThis merchant called
LEADERS
regarding a merchant account on December 1st and submitted an
application that same dayThe merchant account was approved on December 2nd
and our Tech Support Department contacted this merchant the same day to verify
address of where reader was to be sent toBetween December 5th and
January 15th, our Tech Support Department contacted the merchant via
phone and email to assist with activating the card reader with a response from
the merchant that he will call backOur records do not show any other call
and/or email from the merchant regarding closure nor is there a closure form in
our system for this merchantLEADERS will waive the collection balance on this
account as a courtesy and considers this complaint closed

Complaint:
I am rejecting this response because: I have paper documentation to prove the following: I was told by Leaders Merchant Services that I would be charged 0.15% per transaction fee plus a $10/mo processing feeIt also states in the paperwork an extra $would be charged if I did not process $1000/month - so this totals $per month maximumI was not informed of any other charges hence I agreed to sign onMy bank statement shows Leaders Merchant Services debited the following from my account: 3/2/$32, 4/3/$229.43, 5/3/$and finally a $fee for cancelling my servicesI processed payments through this company from March 13, until April 4, When I called to dispute the extra charges, since they were not told to me upon signing, I was dismissed with an explanation that these are "processing fees"I did not work for the entire month of April yet they told me the $was a "month-ahead charge"Also I was not told of a early cancellation fee of $until I stated I wanted to cancelThinking the pattern of debiting my money would continue if I stayed with them I opted to cancel earlySince they would not work with me on reversing these charges I went to my bank and they were able to reverse the charge of $and stop payment on the $This company misleads consumers to sign onto them without disclosing facts on extra fees they will later add onHad I known I would never have entered an agreementThey have now sent a letter to state I am in collections for the charges I reversed through my bankSo either I pay them money or I am now going to face collectionsEither way I lose - just for signing up with this company Furthermore - they processed $in transactions and attempted to charge me $in fees which is more than 10% revenueThis is unacceptable and not what I was told upon signing
Regards,
S*** ***

This merchant has been in contact with our Support department and we will be submitting an additional refund for this merchant