Before & After Siding and Windows

LEADERS has reviewed our merchant service records and are unable to locate the conversation this merchant states occurred regarding monthly and annual fees with the representativeThis merchant confirmed he received a copy of the contract that was submitted April which lists the PCI Annual Fee that was billed for the month of JuneUnfortunately LEADERS is unable to refund fees that have been billed due to being valid per signed agreement; however, LEADERS will waive the Early Termination Fee on this accountWe ask that this merchant call the Support Department to get assistance with closure procedures

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11109142, and find that this resolution is satisfactory to me If the money is not refunded to me as promised do I have the option of reopening this complaint? Thank you Regards, P [redacted]

As previously mentioned, all contact information this merchant has provided with this complaint is the same contact information LEADERS has on the application as well as the IP address of where this application was signedLEADERS can also confirm this merchant called the Customer Service Department on October 3rd stating they needed to close the merchant account due to going out of state and requested a refund for month end fees that were billedThis merchant declined all retention efforts made by the Customer Service Department

Complaint: I am rejecting this response because:I am responding late to the complaint #since I have had surgery on my eyesAfter reading the response from the vendor, all the facts are falseI originally contact the company and a another company inquiring about credit card services for my customersAfter my first conversation on the phone, I was thinking about itI was receiving consistent phone calls daily to join their serviceI was extremely explicit as to the terms of the service that I neededThe person at Leaders assured me that this is exactly how I would be provided serviceI accepted what our verbal agreement was and I explained the I was not able to read the contract that she was insisting that I needed to signI found that not to be problem since they need to provide this agreement to my TD Bank so they could link my credit card service to my checking accountI explicitly explained that since I take care of surgery patients on a very inconsistent basis, I could not be a part of their service if I had to pay a monthly feeI explained that I did not mind if I needed to pay a higher percentage per each activation of the serviceThe person at Leaders reassured me that that was perfectly fine and that I would not be responsible for any other feesI only get patients very infrequentlyMaybe I can have two patients in one month and no other patients for monthsThen I get my statement from TD Bank with charges being deducted for May and June in the amount of $eachWhen I called the manage at the corpoffice he said he would listen to the recorded phone callHe then assured me that I would not have to pay anything at all and that he would refund all my charges because in the recorded message it was not explained to me correctlyI asked him that I wanted to cancel my service but he assured me that he could work the plan for me "any way that he wanted to" and assured me that I would not need to pay anything at all except when I used the serviceThe manager waited months to credit my TD Bank Account for May and June that were erroneously chargedThat was not the agreementThis happened after tons of phone callsThen he decides to continue to withdraw money out of my checking account in the amount of $which he refuses to refundHe promised that I would pay zero because the service was not explained to me correctly and I made it absolutely clear what terms and conditions I would accept due to the nature of my business Regards, O [redacted]

Complaint: I am rejecting this response because: leaders wanted a copy of my receipt for $sale, which did not existOf course I did not have a printer hooked to my cell phoneThe bigger question was why they would not waive or reduce the charge for a plan that was worthless to us Regards, [redacted]

LEADERShas been serving our merchants since We strive to resolve all complaintsour merchants have as quickly and accurately as possibleIn our efforts toresolve this merchant’s issues, LEADERS has thoroughly reviewed our MerchantService records, which include the Merchant’s signed Agreement The Agreements,formed by the 4-page Merchant Application, and Merchant Services' “ProgramGuide”, clearly indicate that the Merchant has, in fact, been billed correctlyaccording to the documents they signedThese documents also include the Rates,Fees, Terms and Conditions for their Merchant AccountThe contract allmerchants are required to sign ensures all parties involved understand therates and fees that are going to be billed to the merchantAll rates and feeshave been clearly indicated in the contract for the merchant to see prior tosigningThis merchant’s signed agreement acknowledges they read the agreementand agreed to all rates and feesIn addition, the merchant has processedtransactions every month since they opened, therefore all fees charged were perthe signed agreement Leaders has attemptedto contact the merchant to try and see if we could resolve some issues but themerchant is not returning our callsAs a good faith gesture, LEADERS will waivethe Early Termination Fee of $and have the account closed at the merchantsrequest LEADERS wishes the merchantgood luck and considers this complaint resolved and closed

Per this merchant’s request, they were set for a manual batchBecause this merchant failed to close their own batches, LEADERS had to force close the batch so ensure the funds we depositedAs this merchant has been informed before, the ETF is the Early Termination Fee which will be waived from the collection balance once September’s fees have been paidUnfortunately, LEADERS is unable to issue any refunds for potential revenue lost during power outages and/or terminal issues

Complaint: Here is the merchant ID: Regards, J [redacted]

The Risk Department put a hold on this merchant's account due to receiving the chargeback and this merchant no longer processingThe Risk Representative advised this merchant on February 2nd to get a bank letter stating the dispute had been withdrawnThis bank letter received via fax on February 19thApproval to release the hold was received on February 24thThe funds were released by the Risk Department due to receiving the bank letter that was requested and not because of a Revdex.com review

LEADERS understands this merchant’s frustrations and has thoroughly reviewed our merchant service records which includes phone conversationsManagement reviewed each call between this merchant and the account executive and concluded this merchant was given correct informationAll fees that this merchant is disputing are listed on the signed application that was submitted for approval by the merchantWhen this merchant first called in July, management agreed to make adjustments on the account and refund a portion of their fees for May and JuneMerchant called again in the beginning of August requesting all fees be refunded for May and JuneManagement agreed to additional refunds for those months as a courtesyWhen this merchant called the very next day, she requested all fees for July to be refunded as wellManagement at this time denied any additional refunds but agreed to closing the merchant account with no Early Termination FeeLEADERS has gone above and beyond trying to accommodate this merchant’s requests without this merchant processing any transactionsAs this merchant has been advised multiple times by different members of management, LEADERS will not be able to issue any additional refundsLEADERS wishes this merchant the best in future endeavors and considers this complaint closed

Complaint: I am rejecting this response because: Regards, C [redacted] First of all no one has said anything about going out of business because we are not so again a lie that that has not ever been discussed with anyone at LeadersWe have simply switched companies that are HONESTI was never told about a $minimum or I would of never went with this companyWe will NEVER meet a $minimum We are a small Consignment store that sells USED ItemsI was NEVER was given a minimum amount, Sales person made up amounts he thought we would make, which were never given to me.Never sent any paperworkPushed into signing the paperwork thru my phone which I could barely readYou can actually barely even read it unless you use a magnifying glassI never requested to be on any fee terminal programThe sales person David told me there program was free,along with a NO CANCELLATION FEE!!! I still to this day months later have no idea what they have been deducting from my account because I have NO paperwork from them and NO monthly statementsYes this account is still open and not being used because I refuse to pay the $Cancelation fee I was told from day ONE DID NOT EXIST!! AT some point and time they need to take responsibility for there LIEING sales peopleI was also told from a customer sales lady months ago I have no cancellation fee, this is why I found another companyI have read all (there is plenty) the complaints on here and on line and they all seen to be the same, sales people lieing just to get the contracts Stop!!! Take responsibility and quit ripping people off I will cancel this service when this Ridiculous cancellation fee is waived that was never supposed to even exist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11553239, and find that this resolution is satisfactory to me Regards, E [redacted] ***

Complaint: I am rejecting this response because: If they have a problem with their account executive, that should not have resulted in a $cancellation fee for me Their Website specifically says there is no cancellation fee Period They took those funds on July 11, It is now August 1, 2016, and the funds have not been put back They just arbitrarily stole it from my account And to hold funds paid to me by my clients for services that were rendered -- with no dispute involved, I might add -- is ridiculous The sources of the funds that they have collected from my clients for my services is in holding in Leaders' bank account To offer to let me contact their Risk Department after days so they can "possibly" release my money that they are holding is disingenuous My client, C [redacted] , Esquire, has paid my bill with a check, and felt so badly that he paid Leaders' fee to me So the American Express chargeback is not an issue anymore Furthermore, if my account was in review, why wasn't I notified that I had a potential problem? Why did it elevate to this level, with me bearing the brunt of an ill-informed, untrained account executive? My account was approved for a monthly processing volume of $1, What Leaders is holding is approximately $1000, not including the $for their so-called cancellation fee Why hold it for days? These cardholders are different cardholders from the American Express client of mine My request is the same: Return my $that they took IMMEDIATELY and release my money that they are holding Then, and only then, will I consider this matter resolved Regards, R [redacted] ***

LEADERS has reviewed our merchant service records and can confirm this merchant was only billed the Early Termination Fee that was valid per the signed agreement this merchant was able to reviewThe merchant account was closed January 2, Unfortunately LEADERS is unable to issue any refunds to this merchant as the Early Termination Fee rejected on January 9, LEADERS considers this complaint closed and wishes this merchant the best in future endeavors

Complaint: I am rejecting this response because: This is simply falseI will not do business with those who think this is proper Regards, V [redacted] ***

Complaint: I am rejecting this response because: someone used my company information without my approval or consent to set up services with YOUR COMPANY!!!! There was never any activity initiated by me and as soon as I became aware that there was a merchant account set up in my name I contacted your company to cancel the serviceYou people are crooks and should employ verification methods such as ID verification to ensure the rightful owner consents to an accountI will be obtaining an attorney and taking legal action against your companyI will also be contacting all major news media to bring your shady business practices to light Regards, C [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11868707, and find that this resolution is satisfactory to me Regards, J [redacted]

Complaint: I am rejecting this response because: Regards, J [redacted]

Complaint: I am rejecting this response because: The processing fee for the month of April was $- as I was told on the phone The entire amount that was processed during the month of April is $ Again, I can prove this on my bank statement I do not agree to being charged 32% for credit card processingI did not agree to such an enormous percentage upon signing The money they have already taken is more than what I agreed upon and will not continue to pay more I will send all of this documentation to the credit bureaus if needed Regards, S [redacted] ***

Complaint: I am rejecting this response because:Leaders Merchant have been very disingenuous and lied to meThey never sent me the contract that they said I "agreed" to They are refusing to communicate via public source as they have wronged me and do not want to be publicly shamed These people are glorified crooks and should be ashamed of themselves Most business owners do not go back and check the amounts these thieves stole from them..but I did They stole 6.5% of my money when they promised 1.5% Plus they stole from me for a yearly fee that was not in the contract I signed I regret doing business with these thieves and hope that they change their business practicesI refuse to communicate with them privately because they mislead me privately from day These are not trust worthy peopleGlorified thieves Regards, M [redacted]