Before & After Siding and Windows

This merchant spoke with the LEADERS Customer Service Department on February 1st regarding pricing concernsBoth the merchant and the Customer Service Department agreed to lower rates which were updated on the merchant account on February 6thLEADERS will review the proposal that was submitted to ensure this merchant has the best pricing possibleA LEADERS Support Representative will reach out to this merchant to discuss this merchant's rates

While LEADERS understands this merchant's frustration, the steps LEADERS has taken are directly related to the facts involved with this merchant's activityOur Risk Management department follows industry-wide standards and protocols, which are designed to protest us from the threat of high risk transactions and fraudulent activityThe facts regarding his merchant's actions are 1) The merchant applied for a merchant account with LEADERS on January 29, and the account was approved that same day2) The merchant requested and was approved for a monthly volume limit of $30,and a maximum high ticket of $5,3) Within the first days following the account being approved, this merchant received Chargebacks and processed transaction over both their monthly processing limit of $30k as well as their high ticket of $5,4) The Chargebacks this merchant received indicate the customer believes the merchant ran fraudulent transactions on their credit cardAs a result of risk associated with the merchant's activity, our Risk Department has place a hold on this merchant's account and is holding funds for a day reviewWe have informed the merchant of this and a Risk Manager also called the merchant to go over this as wellOur staff will work diligently on the review and will keep the merchant informed

Complaint: I am rejecting this response because: Leadership Merchant is not paying the full frivolous amount charged when the emails confirm receipt and completion of the closed account date Regards, R [redacted]

LEADERS has upheld one of the largest Chargeback and Fraud department in the industryThe Risk Management department followed industry-wide standards and protocol by holding and validating this merchant’s monies in order to protect against the threat of fraudulent activityWithin the first days of this merchant’s account being approved, this merchant received a chargeback which resulted in the Risk Department closing the merchant accountThe Risk Department also placed a reserve on this merchants accountIf this merchant would like more information regarding the risk issues on their account, LEADERS asks that this merchant contact the Risk Department

Our merchant service records indict this merchant was approved January and not billed the Monthly Minimum until October and the Customer Service Fee was billed April which were both part of increases this merchant was notified about via statement message the month beforeThe email this merchant received does not indicate these fees are waived for the length of the contract of yearsThe merchant account application lists all fees that will/will not be billed on the accountThis merchant was given the application to review prior to signing and because the application was submitted and signed by the merchant, all fees listed on the application are valid

Complaint: I am rejecting this response because: I never used Leaders nor did I receive a closure form and yet they took the money directly out of my account without me having made any credit card transactions Regards, D [redacted]

Complaint: I am rejecting this response because: This type of business is wrongThe phone representatives are to explain the process not with hold informationHow can you condone such poor business practices? Again the phone representative who did not explain anything specifically did not work for leaders merchant servicesThe representative who sent me these emails only prompted a productY his contact was a scam! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11684873, and find that this resolution is satisfactory to me A refund of $was credited to my account on 9/7/2016.Thank you for your prompt attention in this matter Regards, [redacted] ***

LEADERS sends notifications to merchants via email and/or statement messages any time any one of our gateways is deactivated

Complaint: I am rejecting this response because:They have not responded to the refund of the errors and they are lying about the batches if I had not called to see where my $$$ was it would have just sat there also what are etf fees??? And I have not receive any letters but a sept fees bill so that's a lie also so I want to know if I'm receiving a refund for funds lost during ur updates that my machine did not work??? Regards, [redacted]

LEADERS has been serving merchants since We work hard to resolve all complaints our merchants have as quickly and accurately as possibleLEADERS notifies all merchants of rate adjustments either via email or statement message as was the case with the Enhanced Security FeeAs a good faith gesture, LEADERS will refund the Early Termination Fee that was billed for this accountThis refund will take approximately 7-business days LEADERS wishes the merchant good luck in future endeavors and considers this complaint resolved and closed

This merchant’s account was approved May 26, LEADERS Customer Service has since assisted this merchant with fees charged and has previously issued refundsAll fees that were charged are listed on the agreement and/or this merchant was notified via their statement messageLEADERS received this merchant’s closure form and will waive the Early Termination Fee as a courtesyLEADERS wishes this merchant all the best in future endeavors and considers this complaint closed

Complaint: I am rejecting this response because:They lied and mislead meI switched from Square to them because they said there was no annual fees, they were cheaper and more secureOn the second page on the online agreement (you have to go to their website and fill it out with a code) there is no signature, electronic signature or my initials where it is requestedNo annual fee eitherWe had several conversations before I joined up with them, I wanted to make sure because they asked for my social security numberReluctantly I gave it to them which now I regret and am fearful of due to their dishonestyNever was it discussed that there was a non-compliant fee of $which was taking a surveyNo one told me or sent me anythingSeems this compliant fee is every monthThey are so deceptive that there is an article about them that you really have to search for stating that they paid people to submit positive feedback on their services with the "Best Merchant Services"I have the same complaint as 100's of peopleLook on the Revdex.com site and click on the complaint tab, tons are there, go to Ripoff.com, tons there tooSame complaintThis company is so shady and committing fraud on so many hard working people just trying to get byThe money they stole from me was for medicine that I have to go without nowI am requesting all money to be refundedI am not going to let up on thisThey are taking advantage of good people and its not rightThey flat out lie with a smile on their faceI did not agree to what they did to me.Regards, C [redacted]

LEADERShas been serving our merchants since We strive to resolve all complaintsour merchants have as quickly and accurately as possibleIn our efforts toresolve this merchant’s issues, LEADERS has thoroughly reviewed our MerchantService records, which include the Merchant’s signed Agreement The Agreements,formed by the 4-page Merchant Application, and Merchant Services' “Program Guide”,clearly indicate that the Merchant has, in fact, been billed correctlyaccording to the documents they signedThese documents also include the Rates,Fees, Terms and Conditions for their Merchant AccountThe contract allmerchants are required to sign ensures all parties involved understand therates and fees that are going to be billed to the merchantAll rates and feeshave been clearly indicated in the contract for the merchant to see prior tosigningIf for some reason the sales representative failed to go over any feesthe merchant will be charged, the contracts detail the fees so the merchant canclearly see them before signingThis merchant’s signed agreement acknowledgesthey read the agreement and agreed to all rates and feesAs a good faithgesture, LEADERS will refund the $annual PCI feeThis refund should takeapproximately 3-business days to processLEADERS wishes the merchant goodluck and considers this complaint resolved and closed

LEADERS works hard to resolve all complaints our merchants have as quickly and accurately as possibleOur records indicate our Installation Department was in contact with the merchant immediately after the account was approved to get the merchant’s VXterminal reprogramed The merchant advised LEADERS her terminal was locked and she was sending the terminal back to her previous processor to get clearedEven though LEADERS was waiting for the merchant to receive her terminal, our Installation Department continued to follow up with the merchant to complete the reprogram All fees that were billed were listed on the application which the merchant was able to review prior to signingLEADERS fulfilled our part of the agreement to the best of our ability and wishes this merchant good luck in future endeavors

LEADERS has reviewed our merchant service records which includes the phone conversation between this merchant and the account executiveThis merchant told the account executive that he would be going to his customer’s locations and all transactions would be face to faceThe account executive explained if merchant is taking payment for customers outside the US, LEADERS would not be able to set up his merchant accountThe account executive also also went over the three tiered swiped rate plan and what the merchant would pay if he keyed in a transactionUnfortunately, LEADERS is unable to issue any refunds for this merchant as all rates and fees are valid per the signed agreement

Complaint: I am rejecting this response because:There was phone communication as well and not just solely email communication with the account executiveI've called a few times and spoke with phone representatives that said they'd ask executives about forgiving my early termination fee of $but I never received any return phone callsThey said they had on file my up-to-date correspondence but yet still no contact from anyone from the 'corporate office.' Claiming that I only had email correspondence with the account executive does not warrant or explain not disclosing the early termination fee of $Again, I emphasize that Juan Lazo, the salesman promised there was no early termination fee and any hidden fees for that matterFor this reason, I find the company at fault and fully expect a refund for $ Please confirm I will receive this refund soonThank you in advance! Best,M [redacted] *** Regards, M [redacted] ***

LEADERS works hard to resolve all complaints our merchants have as quickly and accurately as possible. In our efforts to resolve this merchant's issue, LEADERS has thoroughly reviewed our Merchant Service records, which includes the merchant's signed agreement. The $40 fee this merchant is... referring to is part of the Free Terminal Program this merchant agreed to during the application process. In this program, the merchant agrees to process at least $3,000 in Visa, MasterCard, and Discover credit card volume in order for the terminal to be free. As part of this program, if the merchant did not meet this requirement in any given month, the merchant understood there would be an equipment fee of $40. The LEADERS Support Department has attempted to contact this merchant however have not received a response. LEADERS asks that the merchant contact the Support Department to go over other options for equipment.

LEADERS has reviewed our merchant service records and can confirm only the closure form was receivedLEADERS apologizes for any additional inconvenience this may have caused and will issue a refund of the ETFPlease note, the refund process takes approximately 7-business daysLEADERS asks that this merchant contact the Support Department should they have any additional questions and considers this merchant’s complaint resolved

PCI Compliance is listed on the application the merchant signed, the Program Guide that was emailed to the merchant, as well as in our Statement Message that was mailed each monthOur Customer Service Department was able to retain the business by lowering the ESP Fee from $to $and the Monthly Minimum from $to $The account was retained because the merchant agreed to these adjustmentsOn this same day, our Customer Service Department went over the PCI Non-Action Fee as well as sent this merchant their login information via emailOn multiple occasions, LEADERS has offered to refund the PCI Non-Action Fee as along as the account was compliant however the account is still not compliant