Before & After Siding and Windows

LEADERS has been serving our merchants since 2000.We strive to resolve all complaints our merchants have as quickly andaccurately as possibleIn our efforts to resolve this merchant’s issues,LEADERS has thoroughly reviewed our Merchant Service records, which include theMerchant’s signed Agreement All rates and fees have been clearly indicated inthe contract for the merchant to see prior to signingIf for some reason thesales representative failed to go over any fees the merchant will be charged,the contracts detail the fees so the merchant can clearly see them beforesigningThis merchant’s signed agreement acknowledges they read the agreementand agreed to all rates and feesAs a good faith gesture, LEADERS will refundthe $Early Termination FeeThe merchant should see this refund inapproximately 7-business days LEADERS wishes the merchant good luck andconsiders this complaint resolved and closed

LEADERS has reviewed our merchant service records and show the Customer Service Department emailed this merchant a copy of the agreement when requested on three occasions (twice on May 5th and once on June 14th)There is no record of this merchant being advised her fees would increase by $ Although the ETF was listed on this merchant’s agreement, LEADERS will meet in the middle and reduce the ETF by halfIn order to close this merchant’s account, LEADERS requires a Closure form be signed and submitted by the merchantLEADERS asks that this merchant contact the Customer Service Department to assist with closure (the Closure form was emailed with the agreement on June 14th)

Leaders Merchant Services strives to provide every merchant with the highest quality merchant services possibleIn our efforts to resolve this merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service recordsLEADERS bills their merchants in the beginning of the following month for their merchant accountThe fees the merchant is referring to that were billed December 2nd is for the processing that was done in November LEADERS will refund this merchant $that was billed as the account was not closed before the billing cutoff dateThe refund will take approximately 7-business daysLEADERS wishes the merchant good luck in future endeavors and considers this complaint closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11547880, and find that this resolution is satisfactory to me Regards, C [redacted]

LEADERS Merchant Services strives to provide every merchant with the highest quality merchant services possibleIn our efforts to resolve this merchant’s issue, LEADERS has thoroughly reviewed our merchant service recordsThis merchant called our Customer Service Department November asking how to save money which after review of the account we were able to get the merchant PCI Compliant and issue refundsIn May 2016, our Customer Service Department attempted to retain the account however this merchant declined all retention efforts that were made and requested closureAfter closure procedures were explained, this merchant decided to keep their account open until another call was received from this merchant in August requesting closureFor security purposes, LEADERS deactivates gateways after days of no processing until the merchant advises they are ready to process againThis merchant did not fulfill the length of the agreement which came with a $Early Termination Fee which was listed on the signed applicationLEADERS wishes this merchant the best of luck in future endeavors and considers this complaint closed

LEADERS has reviewed our merchant service records which includes the phone conversations between this merchant and the account executiveThe phone number this merchant provided in this complaint is the same phone number that this merchant spoke to the representative on for an hour and thirty minutes on March 12, During this conversation, topics included equipment, features of each equipment, promotions for equipment, and rates/feesThis merchant proceeded with an online application which was submitted March 12, This merchant also spoke with the Sales Manager that same day after completing the online application process regarding the shipping of the equipmentThe Sales Manager also went over the features of different equipment LEADERS offers with the merchant as this merchant didn’t want to pay any shippingDuring the conversation with the Sales Manager, this merchant acknowledged she applied online and was advised to call her representative if she had questions

LEADERS has reviewed our merchant service records and confirmed the account was closed due to excessive rejects of debits and creditsThis merchant requested to update their banking information on the account however we still received rejects to the accountUnfortunately we are unable to reopen the account at this time

Complaint: I am rejecting this response because: The business that I was opening was a photography business that was designed to photograph clients for the Christmas holidays I did call in to cancel this account in November/ early December I spoke to one of the representatives at Leaders stating that I was not pursuing the business and was in no need of their services I took it in good faith that the representative did, in fact, cancel the services Since I did not get charge for December, I concluded that the account was closed I strongly believe that there were highly deceptive practices by Leaders for using a non-descript title as "Bank Card" without the name "Leaders" attached to it Moneys were withdrawn from my account unknowingly by Leaders until I notice a large withdrawal in January and notified Chase bank of this fraudulent activityI put a stop payment on the "Bank Card" withdrawal in Jan and It wasn't until March when the name Leaders came into play on my bank statement that I knew where this was coming from I currently have two claims with Chase for this company under the name "Bank Card" and "Leaders," both of which state the same account number to have the money refunded to my accountAgain the fact that I never started activity is enough to show this was a inactive account Additionally, they knew since January that I was refuting this claim Not only did they continue to try to withdraw money, but they also sent me to collections In summary, over the course of a year, Leaders withdrew $from my bank account without my permission, using a deceptive name, without performing any services for me, and they did so after I canceled their services Therefore, I expect to receive a full refund of all charges Regards, D [redacted]

LEADERS has reviewed our merchant service records and the only contact information we have in our system is the same information this merchant submitted with this complaintThis merchant agreed to a Change in Terms letter and verified the address they wanted their equipment sent toThe mailing address we have is also the same address listed on this complaintUnfortunately, LEADERS is unable to issue any refunds

Complaint: I am rejecting the response below because: LEADERS is stating that they did not receive a copy of this merchant's email regarding the Early Termination feeI spoke with B [redacted] with the support department (###-###-####, option 3--customer service) tonight (12/13/16, 8:EST) She verified that LEADERS received a fax of my email regarding the Early Term Fee on 11-16- On 12/3/she confirmed that it had been denied because the email from C [redacted] said I would not have to pay the early term fee if I went out of businessHis email also said I would have to pay the early term fee if I decided to go with another company I have not attempted to go with another company and as I stated in my email to LEADERS on 9/28/that I would take cash sales when I sell my product at seminars B***'s supervisor, Stephanie, said that she could authorize that half the early term fee ($350/= $175) by deposited back in my bank account While I am grateful that I will at least receive half of the early term fee, I think I should receive the full $as MrRobinson also said I would have to pay it if I went with another company (which I did not do) and I notified LEADERS in less than hours after signing the contract to STOP ALL ACTION on my application LEADERS RESPONSE has reviewed our merchant service records and has not received a copy of this merchant’s email regarding the Early Termination FeeLEADERS asks that this merchant contact the Support Department at ###-###-#### in order to confirm copy of this email is sent and received Regards, K [redacted]

Complaint: I am rejecting this response because:As we spoke on the phone today we do not accept the outcome of the complaint due to the following reasonsWe have never received a statement from LeadersThe only statement we received was a They are still making transactions on our account see attachedAfter saying they could not do a reimbursement due to our account being closedIf transactions continue we will be forced to notify our bank of fraudulent charges and turn over records to the FDIC for investigationWe were advised when we set the account up there would be no termination feeWe were also never advised of a monthly feeWe made it clear there would not be cards processed every month and they were fine with thatRegards, D [redacted]

Leaders tracks the IP address of where the online application was signed from as well as records all phone calls made to and from LeadersThe phone number this merchant listed in the complaint is the same phone number that the online application process took place onLeaders does not send out equipment unless a signed application is received and approvedBecause the merchant account is already closed, a closure form is not needed

Complaint: I am rejecting this response because: I did speak to management and the said they would reimburse for equipment once receivedI sent tracking number and person who signed for equipment nameManageen said it would take days before refundAs for termination fee of $350, the only way I can get that is if I resign year contract with them...to me that sounds like blackmail more or lessHence I wouldn't want to close until this out until money is returned...I definitely don't trust themRegards, L [redacted] ***

LEADERS understands this merchant’s frustration; however, the steps our Risk Management department have taken follow Industry-wide standards and protocol by holding and validating the merchant’s monies and transactions in order to protect against the threat of high risk transactions and fraudulent activityBased on the review of this merchant’s processing, it was determined the merchant account would be closedAs a good faith gesture, LEADERS will refund the Early Termination Fee once we have confirmation from the merchant’s bank that LEADERS did collect this feeThe refund process takes approximately 7-business daysLEADERS wishes this merchant good luck in future endeavors and considers this complaint closed

LEADERS Merchant Services strives to provide every merchant with the highest quality merchant services possibleIn our efforts to resolve this merchant’s issue, LEADERS has thoroughly reviewed our merchant service records which includes the merchant’s signed agreement and recorded conversations This merchant was advised by our Installation Department the device this merchant was going to be using with our card reader was not compatibleMerchant advised our Installation Department she would purchase a new device therefore our Installation Department emailed her our compatibility list to ensure this merchant was able to use our card reader with her new deviceDuring our follow up call to the merchant, this merchant was unable to access the app store therefore was unable to download our mobile application for the card readerOnce the mobile application was downloaded, our Installation Department attempted to assist the merchant with a test transaction however this merchant wanted to cancel without completing a test transactionWhen the Account Executive went over the seasonal hold option with this merchant, he advised of a form that would need to be signed; however, our Support Department was able to make this change as a courtesy due to the issues this merchant was having with the card readerThe Support Department advised this merchant if they complete the PCI Survey then the account will be compliant therefore will not incur the PCI Non-Action fee of $If this merchant has a device that is compatible with our card reader then our Installation Department will be happy to continue the installation process so the merchant is able to process credit cardsIf this merchant decides to close their account with LEADERS, we will waive the Early Termination Fee on the account

LEADERS works hard to resolve all complaints our merchants have as quickly and accurately as possibleIn our efforts to resolve this merchant's issue, LEADERS has thoroughly reviewed our Merchant Service records, which includes the merchant's signed agreementLEADERS does not have a copy of the email this merchant stated they still have and show the earliest this merchant called in regarding their fees was April LEADERS made numerous follow up calls to the merchant with no return phone callLEADERS asks this merchant to forward this email they received from the rep to [redacted] @LEADERSMERCHANTSERVICES.COM for further review

As previously stated, LEADERS asks that this merchant contact the Customer Service department to get the trace number for that refund

LEADERS works hard to resolve all complaints our merchants have as quickly and accurately as possibleIn our efforts to resolve this merchant's issue, LEADERS has thoroughly reviewed our Merchant Service records which includes phone recordsLEADERS apologizes for the lack of follow up from management and will correct this issue internallyMiscommunication occurred due to the Account Executive speaking with both this merchant and her boyfriend on separate occasionsBecause of this, LEADERS will waive the Early Termination Fee on this account and the account will be closed once the closure form is received back from the merchantLEADERS wishes this merchant good luck in future endeavors and considers this complaint resolved and closed

LEADERS has been serving merchants since We work hard to resolve all complaints our merchants have as quickly and accurately as possibleIn our efforts to resolve this merchant’s issue, LEADERS has thoroughly reviewed our Merchant Service records, which include the Merchant’s signed AgreementThe Agreements, formed by the 4-page Merchant Application, and Merchant Services' “Program Guide”, clearly indicate that the Merchant has, in fact, been billed correctly according to the documents they signedOur LEADERS Support Department has been working with this merchant since their approval date by issuing refunds and lowering fees If the merchant would like to continue processing, we can make a few more rate adjustmentsIf the merchant would like to close the account, we can also close the account and waive the Early Termination FeeWe ask that the merchant call Monica at 800-985-extension with her decision

LEADERS has reviewed our merchant service records, which include phone conversations between this merchant and the representativeThe representative did advise this merchant there would be a contract however there would be no penalty for closing the merchant account if the merchant sold or closed the businessThis merchant spoke with Customer Service regarding the monthly minimum that was billed and was offered a refund of that fee as well as lowering the monthly minimum however this merchant declined and requested closureUnfortunately, LEADERS is unable to issue any refunds due to rejects on the accountLEADERS wishes this merchant the best in future endeavors and considers this complaint closed