BeFrugal

Ms. [redacted],Thank you for working with us on trying to figure out the issue. We still do not have enough data to identify whether the cash back was earned to another BeFrugal account of yours or not earned at all.  Since you were placing the orders via work computer, it has some security settings that the company will never disclose to us to proceed with researching the issue.There is nothing else we are able do at this point. Please use your personal home computer or BeFrugal phone app to shop with cash back. Never use business computers, they always have special security settings. Regards,BeFrugal Team P.S. BeFrugal General Terms (http://www.befrugal.com/help/termsandconditions):The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal.com. If a merchant fails to report a transaction to BeFrugal.com or withholds payment to BeFrugal.com, BeFrugal.com reserves the right to cancel the Cash Back associated with that transaction. BeFrugal.com is not responsible for lost or stolen payments, or for payments delivered to the wrong address.

Revdex.com:
I...

have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I complained to befrugal and to you and they closed my account. The response to this complaint from the company is UNACEPTABLE. They never email me or call me. When I filed this complaint they closed my account and have not in any way refunded me or given me my expected money.  Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
You have made false promises and representations regarding the money that would be paid to customers who use your portal to shop.  You allow the companies to set their own time table because it benefits you -- you receive the "click through" commission yet you have 2-3 months (if not forever) without having to pay anything towards the people that generated that revenue for you.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
If befrugal.com claimed that I didn't get the cashback because [redacted] didn't issue it, at least they could give me [redacted]'s contact information to let me resolve the issue myself. If it's because I did something wrong, then why I received the cashbacks for the other lines except this one when I did exactly the same for all the lines? 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[So, basically they are saying that they have a referral bonus, but if you refer someone, then they will close your account. That does not make any sense to me. They probably looked at the accounts and found everything to be valid. so now they are saying Accounts can be terminated whenever they want..blah blah blah I may still file in small claims court, but either way, I am finding [redacted] and [redacted] to be much more reliable and better than these jokers]
Regards,
[redacted]

BeFrugal does not offer automated chat. All of our live chat staff are actual members of our support team, located in Boston, MA. We do not have any automatically generated live chat system.   [redacted]’s reversed the commission for this customer’s purchase on January 3, 2017. This is...

because the customer modified the initial order so that they could complete an exchange. The customer contacted BeFrugal on March 20, 2017 and informed BeFrugal of the exchange. Making any change to an order – such as a cancellation, partial return, or exchange – will void cash back eligibility. For the customer to have received cash back, they would have needed to cancel the entire purchase and then place a new order. This information is provided to the customer in the BeFrugal Cash Back FAQ.   Unfortunately, as this transaction does not qualify for cash back, we are unable to assist. They need to  place a new order to qualify for cash back. Regards, BeFrugal Team P.S. What can I do to make sure my cash back rebate is reported? While most cash back credits are reported automatically to your account by stores within 7 days, occasionally you may find a store that did not track your order. There are several ways to improve your tracking results.1. Use an internet browser that does not have add-ons or toolbars provided by other shopping-related sites, coupon sites, or cash back providers. 2. Be sure to disable any ad-blocking software running on your browser. 3. Verify that your browser is set to accept third-party cookies. 4. Begin your shopping session at BeFrugal with an empty shopping cart. 5. Once you click through a cash back eligible link from BeFrugal, complete your purchase on the retailer's website in a timely manner without browsing other pages. 6. When applying coupons, remember to use only those offered by BeFrugal. Using coupons from any other source might disqualify your purchase for cash back eligibility. 7. Do not use gift cards or store credit cards to pay for your order. 8. Contacting merchant to modify your order via email, merchant's website, online form or phone will void cash back. If you need to change your order, it is best to cancel the entire order and then re-purchase through BeFrugal. [redacted]

BeFrugal closed this account due to the fraudulent activity as per BeFrugal terms the user agreed to during the sign-up to BeFrugal.Overview:BeFrugal.com is owned by Capital Intellect Inc. Use of the services provided by BeFrugal.com is regulated by the following terms and conditions. By using these services, users consent and agree to these terms and conditions. If a user finds the terms and conditions unacceptable, they should discontinue use immediately.General Terms:BeFrugal.com reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of merchant or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles. Any fraud or abuse relating to earning or receipt of cash back rewards, or any misrepresentation of information furnished to BeFrugal.com or its merchant partners by you or anyone acting on your behalf may result in the termination of your BeFrugal.com account and forfeiture of Cash Back rewards. Regards,BeFrugal team

Dear BeFrugal Member,You currently have $12.60 in Payable cash back. You also have an additional $80.84 in Verified cash back that is not yet Payable. You can view these statuses on your Account Summary page, next to each cash back line item reported.Verified - means retailer confirmed that the...

order was placed successfully and qualifies for cash back because it came from BeFrugalPayable - means retailer transferred cash back to the BeFrugal member's account. Retailers wait for their refund period to be over before paying cash back in case a shopper wants to return the order. This is done to avoid fraud. Earned cash back will remain in a Verified state in your member account for between 30 to 90 days based on the return policy of the retailer as well as the store's payment cycle with BeFrugal. We provide you with an “Estimated Payable Date” to let you know approximately when most sales will reach a payable state. This date is just an estimate, and cash back may become payable before or after the day posted. Cash back should not remain in a verified state for more than 90 days. BeFrugal does not get paid until this period has passed. Since we pass on the savings to you, once we get paid, you will get paid, and your Cash back will become set and eligible for payment. You can request payment via [redacted] once your payable balance reaches $0.01 or more. For check, direct deposit, and [redacted] digital gift card, you can request once your cash back balance reaches the minimum withdrawal amount of $25. More useful information about our cash back program can be found in our Frequently Asked Questions section, please visit [redacted]  Happy to help you, [redacted] from BeFrugal

I still disagree with the reasoning, but I accept the outcome.  I realize that if [redacted] does not track the sale, then you cannot do anything.  However, I am certain I click through from Befrugal to make this sale.  In the future, you need to come up with a way to let your customers know if the sale is being tracked immediately so they can correct the situation.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 PC, running [redacted].  Was logged in.  Memorial day special offer.  Of course you will do nothing. You never do.  Almost every transaction with befrugal has to be manually worked after the fact.
Regards,
[redacted]

Dear [redacted], We understand how you feel about your large purchase. The issue is, when you contact a merchant to assist with your purchase for any reason, they automatically cancel BeFrugal's commission in order to reward their support department instead. [redacted]'s support reps are not assisting...

customers for free. This is how all businesses work. Next time when you need to change the order, simply cancel it and place a new order yourself. I am sorry, but there is nothing we can do here. [redacted] reversed the BeFrugal commission for this purchase. It went to their support department. Regards,BeFrugal Team

Dear [redacted],BeFrugal has been submitting the information for thisinquiry to [redacted] since April 30th, 2015. To date, noresponse has been received from the retailer. We have emailed [redacted]’s affiliate manager one more time yesterday, Aug 17th 2015,  requesting...

anexpedited update for your case and referenced this Revdex.com complaint. Meanwhile, wehave removed this store from BeFrugal website due to the lack of responsiveness from them.Cash back is based on commission. If this order does notqualify for commission or no commission is provided for any reason, then perthe terms & conditions agreed to by the customer, cash back will not beissued. BeFrugal Terms: http://www.befrugal.com/termsandconditions/Regards,BeFrugal Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The customer notified BeFrugal of orders they believe should have qualified for a commission with BeFrugal. Because these orders were not traced by the individual retailer back to BeFrugal, this indicates the retailers did not originally determine BeFrugal was the source of the sale. In...

response to the customer’s requests, we have reached out to several retailers to see if they believe BeFrugal is owed commission for these sales. Currently, the customer has five inquiries that are still open. This means BeFrugal has reached out to these five retailers but we have not received a resolution to the cases. The oldest of these is from 14-JAN-2015.We will reach out to the retailers again this week to see if they can provide an update on these orders. If they indicate that BeFrugal is owed a commission, the commission will added to the customer's account in the form of cash back.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I would still like a more definitive resolution. ]
Regards,
[redacted]

The retailer, www.booking.com, labeled transactions relevant to this customer as fraudulent and retracted the cash back. We contacted the retailer regarding this customer. Booking.com re-reviewed  this customer’s account one more time and indicated that it failed the fraud review...

process twice. Determinations of fraud are made by the retailer and not BeFrugal. We have no involvement in payments between customer and retailer.All we can do is re-submit your case to booking.com one more time. For this, please email us all your receipts at [email protected] or via ContactUs form on BeFurgal.com. In your email, please mention that you opened a Revdex.com complaint.

They didn't send me any emails. I have just logged in to my account on their website, and there are few responses, which you can find only if you know where to look.. How strange is that -- why there is no emails or email notifications? how would I know that they even responded?Further, they asking me to "confirm my purchase activity over the phone" and asking for a phone number. Seriously? The merchants confirm purchase activity for them, what else do they want from the customer?I've been using various cashback sites for years, and never received any odd requests like this one. I think that they just trying to make it as hard as possible for the customer to get the money that he/she earned), so many people would simply give up, and then they can keep the money. And it says in my account: Requested: 05-Oct-2015; Processing. Payment will be sent within 10 business days.  How many business days have passed since October 5?Again, some strange shady policy, so inconvenient that most will simply let them keep the money.

Dear [redacted],Please email us all your receipts at [email protected] or via ContactUs form on BeFurgal.com and we will resubmit your case to booking.comThank you,BeFrugal.com Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[As I mentioned, I purchased these for family and friends who normally don't use Cashback sites. These are cheap laptops and there is nothing wrong with people taking advantage of the low price.  These are not used for resell.Online Cashback sites are notorious for getting commission from retailers and refuse to credit to customers who clicked through the cashback links, especially when the cashback amount is higher than usual.  I am not saying Befrugal.com is doing just that, but they should provide a more satisfactory solution to their clients when this happens, instead of simply refuse to pay any cashback. ]
Regards,
[redacted]