BeFrugal

Dear Mr. [redacted],[redacted] does not offer cash back on customer transactions they deem intended for reselling or commercial purposes. This information was provided to the customer in advance of their transaction. The determination is made by [redacted], and not BeFrugal.com.When the customer made...

the 6 purchases referenced, [redacted] did not award a rebate. In response to the customer request, we submitted disputes with [redacted] to determine if this was in error. [redacted] declined the disputes, specifying that bulk purchasing for resale is not eligible for further rebates.Here is a copy /paste of the terms on the BeFurgal site Sam's page:[redacted] Cash Back Cash Back Rate 3% Cash Back on purchases Special Terms & Exclusions Cash back not valid on bulk or reseller purchases. Determination of bulk/reseller status is made at the sole discretion of the [redacted] company and is not reviewable by BeFrugal.com.No cash back on tires, Cell Phones & Plans (including air-time cards), Pharmacy, Photo, Member Services, Auctions, or gift cards.Cash back not valid on orders placed for in-store pickup.Regards,BeFrugal Team

I see how you feel about your large purchase. But please understand, when you contact merchant to help you with the order, they immediately cancel BeFrugal's commission in order to reward their support department instead. Support reps are not assisting customers for free. This is how all businesses work. For example, when you call a travel agent to help you with purchasing plane tickets, they charge you about $40 fee for their service, but if you order tickets yourself you save these $40 and perhaps earn additional cash back. Next time when you need to change the order, simply cancel it and place a new order yourself. Or wait for the items to arrive and return yourself those that did not fit. I am sorry, but there is nothing we can do here. Your commission went to the support department of the merchant. Regards,BeFrugal.com Team

Dear [redacted],[redacted]’s customer support has no information on affiliate marketing and will not be able to assist you regarding BeFrugal.com cash back offer.We have contacted the retailer’s affiliate department on 15-apr-2015 and one more time today.They advised us to contact...

[redacted] (**) affiliate network directly.  Our affiliate manager is addressing the issue with ** as I write this response.Up to date, BeFugal.com did not receive a commission for your order, and as per the Terms & Conditions, if a retailer withholds a commission for any reason, we are unable to provide cash back. We are continuing to try and pursue the retailer for a commission, please remain patient. Although we cannot guarantee they approve the commission for your order, we will do our best to peruse it.Regards,BeFrugal.com Team

Dear Revdex.com Representative,Please note, this is the fourth Revdex.com complaint from the customer.  The customer knows well how the CB works at BeFrugal and how the missing CB dispute process works, but he keeps submitting Revdex.com complaints.The last conversation with the customer happened on Jan 6,...

2017.After BeFrugal rep updated the customer via email that [redacted] approved the missing Cash Back claim, this is what what we received back (see attached full version):[redacted]Jan 06, 2017 12:31 PMThat's right, you [redacted].We were always diligent, honest and thorough with each of customer's requests. But the user is not respecting out customer support people and our company by using abusive language and endlessly submitting Revdex.com complaints.The member’s account was closed in response to vulgar and abusive language directed at support staff.We have exercised our right, clearly disclosed in BeFrugal Terms the customer had accepted at the time of joining BeFrugal:General TermsBeFrugal.com reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of merchant or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles.OverviewUse of the services provided by BeFrugal.com is regulated by the terms and conditions. By using these services, users consent and agree to these terms and conditions. If a user finds the terms and conditions unacceptable, they should discontinue use immediately.([redacted]Regards,BeFrugal TeamWe were always diligent, honest and thorough with each of customer requests. But the user is not respecting out customer support people or our company, by using abusive language and endlessly submitting Revdex.com.The member’s account was closed in response to vulgar and abusive language directed at support staff.We have exercised our right, clearly disclosed in BeFrugal Terms the customer had accepted at the time of joining BeFrugal:We were always diligent, honest and thorough with each of customer requests. But the user is not respecting out customer support people or our company, by using abusive language and endlessly submitting Revdex.com.The member’s account was closed in response to vulgar and abusive language directed at support staff.We have exercised our right, clearly disclosed in BeFrugal Terms the customer had accepted at the time of joining BeFrugal:General Terms:BeFrugal.com reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of merchant or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles.OverviewUse of the services provided by BeFrugal.com is regulated by the following terms and conditions. By using these services, users consent and agree to these terms and conditions. If a user finds the terms and conditions unacceptable, they should discontinue use immediately.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Over multiple dates in March 2015, the user admitted to several instances of fraud against BeFrugal. This is documented in written support tickets, voicemails, and phone calls. The customer did not deny any instance of the fraud. The customer was informed that as a result of the fraud, their...

account(s) with BeFrugal.com would be terminated. The customer agreed to this action. Per the terms and conditions agreed to by the customer when creating their account(s) with BeFrugal, in circumstances of fraud against BeFrugal or our merchant partners, earnings and bonuses are forfeited.

Dear [redacted],BeFrugal submitted the information for this inquiry to the retailer on April 24, 2015. To date, no response has been received from[redacted]. Cash back is based on commission. If this order does notqualify for commission or no commission is provided for any reason, then...

perthe terms & conditions agreed to by the customer, cash back will not beissued. However, as the inquiry with the retailer is still pendingand has not been rejected, it is too soon to know whether or not cash back willbe available. We have emailed the affiliate program of the company[redacted] today (8/13/2015) requesting an expedited update for the customer and will resolve once information is provided to us.Regards,BeFrugal Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I understand the terms and conditions, however, I would still reiterate the same process was repeated for six transactions as I am familiar with how these transactions will not get reported to BeFrugal if anything is done incorrectly. Thus, due to the lack of transparency on the website of whether or not a transaction has been logged with BeFrugal, and that I am repeating the exact same process for six transactions, why two would miscellaneously be tracked? The "possible" reasons suggested by BeFrugal are all reasons I am aware of and know how to prevent, and do not explain why two transactions of my six did not go through. 
Regards,
[redacted]

Dear [redacted], According to the BeFrugal Terms: “General Terms BeFrugal.com is not responsible for any lost mail or checks. For any re-issued check a stop payment fee will be incurred.” Overview If a user finds the terms and conditions unacceptable, they should discontinue use immediately.” Source:...

[redacted] You have agreed to BeFrugal terms before joining. $35 fee is imposed on us by the bank. This is how much it costs for us to cancel your check and issue you a new payment. We can cancel the check for a $35 fee or you could wait and see if it arrives. We see on our end here that that check was not cashed yet.   Regards, BeFrugal Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].Befrugal continues to take no responsibility. I made a valid purchase thru their site. I have proof that I click thru their site and I have proof of my order. 
Regards,
[redacted]

Dear Revdex.com Representative,In the account’s Click Activity table, the customer can see the snapshot of the terms that were on the BeFrugal site when the order was placed ([redacted]
The terms clearly state that [redacted] does not offer cash back on customer transactions THEY deem intended for reselling or commercial purposes. This information was provided to the customer in advance of their transaction. The determination is MADE BY [redacted], and NOT BeFrugal.com.It is intersting to know that the user purchased 18 laptops, two groups – twelve and six - of identical laptops.We had done what we could for the customer by submitting six disputes with [redacted] to determine if CB decline was in error. Unfortunately, [redacted] declined the disputes, specifying that bulk purchasing for resale is not eligible for further rebates.Regards,BeFrugal team

We ONLY require a copy of the receipt in those rare cases when BeFrugal does not receive an automatic response from a retailer that an order qualifies for a commission. When submitting a dispute with the retailer, sending them a copy of the order is a mandatory procedure to start investigation....

Nothing strange or unordinary in this. There is no other way to investigate. When the customer placed an order online on November 30, 2015, no commission was posted to BeFrugal via the affiliate program of the retailer [redacted]. In response to the customer’s request, BeFrugal submitted a dispute with the retailer’s affiliate program requesting review of the order information supplied by the customer to determine if commission is rightly owed. The dispute was declined by the [redacted] affiliate program, indicating that BeFrugal will not be receiving a commission. As all cash back provided from BeFrugal to our customers is based on the commission we receive, and as we are not receiving a commission on this sale, we would be unable to provide cash back. Additional information regarding common tracking problems, including recommendations on improving the reliability of cash back on future purchases, was provided to the customer along with the response from the [redacted] affiliate program. Since she is not satisfied, [redacted] is not obliged to use BeFrugal for online shopping and cash back.Regards,BeFrugal Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I followed all the rules. My order qualifies all the conditions. And neither Befrugal nor retailer could provide any evidence that my order process was wrong. If they promise something to attract customer to buy from them, then they should honor their promise if I did everything according what they required. So this simple denial of their responsibility is not acceptable.
Regards,
[redacted]

Dear Ms. [redacted], You mentioned “[redacted] denied ever speaking with a BeFrugal representative regarding this order and has indicated that my order did in fact access the [redacted] website using BeFrugal. “ [redacted] customer service cannot know about Cash Back programs the business is running, moreover cannot see emails coming in from different cash back affiliate networks that [redacted] is participating in. [redacted] rep could not provide you any information about BeFrugal. Even when we communicate to [redacted], they are not allowed to disclose their other partners, that is why we do not know and thus cannot tell where exactly the commission went. We want to have happy users and do everything in our power to help with cash back payments. I suggest downloading another internet browser, for example [redacted], and dedicate it solely to BeFrugal Cash Back shopping. Do not use it otherwise. This will insure there is no other cookies, add-ons, toolbars, etc. To guarantee cash back, please do not use coupons that are not listed on BeFrugal and do not pay with gift cards.Regards,BeFrugal team

I disagree with the response.  As soon as I saw this I chose to not accept and leave web page.  I was searching for the restaurant online not for discount coupons... I don't give a hoot and do not want/need discount coupons to restaurants.   Here is what happened - see attached screenshots:1.  As soon as I saw this junk downloaded onto my computer I looked up and went to BeFrugal web site ... there was a chat option.  2. I explained that I did not want any BeFrugal junk on my computer and he/she chat talked me through how to remove.  3.  He / she said for [redacted] go to program files and uninstall ... I did it.  4.  It was then I also saw that they had downloaded [redacted] AV onto my computer.  I have [redacted], Malwarebytes, and two registery cleaners (ccleaner, [redacted]) which I already use.  I totally don't want another - unknown antivirus system on my system.  I uninstalled [redacted].  5. After performing the actions recommended to me by BeFrugal, I did a full system search on BeFrugal and found the attached...     a.  files and folders - 23 applications and extensions I) for toolbars on my browser ([redacted]),  multiple "shoptb" toolbars, multiple links for online coupons, articles and promotional codes, multiple PNG image files, etc.      b. a process operating in the background called [redacted] a "help" application.Around this time my [redacted] IE 11 stopped working.  I can't pinpoint the problems being due to BeFrugal and could be a coincidence; however, I didn't have any problems before.  I am very competent but was unable to find a solution, and was forced to call [redacted] support and they enrolled me in their premium support program at $149.  It took 3 calls / 3 days and removing and reloading the browser.

When the customer made a purchase online, the retailer did not recognize that BeFrugal was owed a commission on the sale. On behalf of the customer, we submitted a dispute asking the retailer to re-review the transaction to determine if their tracking was correct or if they had perhaps made a...

mistake. Our dispute with the retailer was declined. The response we received was: “No record the customer came from BeFrugal.” As a result of the dispute being declined, BeFrugal will not receive a commission on this transaction and is unable to provide cash back.Sincerely,BeFrugal Team

We have contacted the customer via email and advised him on how to remove our toolbar and keep his computer tuned up. He indicated that he considers this matter closed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Please provide the evidence that there was fraud activity with my account.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I followed each of the steps outlined in BeFrugal's response when making my purchase via their cash back referral link.  I wish for them to appeal [redacted]'s decision.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I do not accept this as I have given them the snapshot proof that clearly states that I was on befrugal browser and Page when I made said purchase. I did everything that they asked. I cannot allow them to go into a computer that is not only not mine but holds confidential information. I gave them everything that they would have used or researched had they gotten on this computer. This is not the first purchase did they claim they have no record of which is why I made sure I had the proof this time. Every time they come up with another excuse it clearly stated that I was logged on with my email. I don't have any other befrugal account.Conveniently now they have had me erase all of the information on that computer. However I still have all of my other proof saved. They have no excuse. I have it in black and white they have nothing. Mine is backed up and substantiated. I think that this is a scam, they get the money and they come up with excuses why not to give it to us. And we have no rights to it? I will be submitting the proof to you the Revdex.com that proves that I was on their site. I will have it attached in here thank you.
Regards,
[redacted]