BeFrugal

When the customer made an order online with the retailer, no eligible sale was reported by the retailer as commissionable to BeFrugal. We submitted a dispute with the retailer asking them to re-check the transaction to determine if commission was owed. The dispute was declined, with the stated...

reason: “Transaction with order id [redacted] is credited to another affiliate"”. As the retailer does not record this customer’s actions as driven by BeFrugal, BeFrugal will not receive a commission. Therefore ,we cannot then share the commission with the customer that we are not getting. Try to remember, have you paid for the order with a Gift card? Did you contact support/customer service via email, live chat or phone?  Have  you applied a coupon that is not listed on BeFrugal? Did you add items to the cart before clicking through BeFrugal? All these can void cash back. Please refer below:What can I do to make sure my cash back rebate is reported? While most cash back credits are reported automatically to your account by stores within 7 days, occasionally you may find a store that did not track your order. There are several ways to improve your tracking results.1. Use an internet browser that does not have add-ons or toolbars provided by other shopping-related sites, coupon sites, or cash back providers. 2. Be sure to disable any ad-blocking software running on your browser. 3.Verifythat your browser is set to accept third-party cookies. 4. Begin your shopping session at BeFrugal with an empty shopping cart. 5. Once you click through a cash back eligible link from BeFrugal, complete your purchase on the retailer's website in a timely manner without browsing other pages. 6. When applying coupons, remember to use only those offered by BeFrugal. Using coupons from any other source might disqualify your purchase for cash back eligibility. 7. Do not use gift cards or store credit cards to pay for your order. 8. Contacting merchant to modify your order via email, merchant's website, online form or phone will void cash back. If you need to change your order, it is best to cancel the entire order and then re-purchase through BeFrugal.Use theBeFrugal Shopping Add-Onto make it simpler to earn cash back and to ensure that you will not miss cash back and latest coupons while shopping online.(Source: http://www.befrugal.com/help/cashback)As per the terms and conditions agreed to by the customer at the time of joining BeFrugal, if an order does not qualify for commission or no commission is provided for any reason, cash back will not be issued. (Source: http://www.befrugal.com/help/termsandconditions)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
In the businesses own words the dispute of the $11+ is SINCE AUGUST.  We are currently at the end of November!  To think I would shop anymore through them is ridiculous.  I work with [redacted] all the time and any disputes are handled the SAME DAY!  To the say the customer needs to keep waiting is BAD BUSINESS PRACTICE!  Be Frugal needs to get on the phone with [redacted] and resolve this immediately so that I can get my $.  As far as the $10 in opening bonus - that cannot be withdrawn till the $25 in cashback has been reached.  Playing wordgames is ridiculous all around.
Regards,
[redacted]

I understand your frustration. We delivered the details of your case to [redacted] and we still got declined with the same reply "Transaction Referred by Another Affiliate." It means [redacted] had paid the commission, but not to BeFrugal but someone else. Our hands are tied at this point. As specified in the BeFrugal terms and conditions to which the customer has agreed, while we will do our best to pursue with a retailer any claims for non-credited transactions, if a retailer does not ultimately issue payment to BeFrugal, we are unable to provide cash back. All cash back is the shared component of the commission paid to BeFrugal. Without a commission for an order, the shared component cannot exist. Terms link: http://www.befrugal.com/help/termsandconditionsRegards,BeFrugal Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
My complaint lies mostly within the company not keeping the support ticket updated with the response from [redacted] Now until long after(45 days) there was any recourse(cancel and rebuy) I could have taken, and only then because I requested a response since their website states that one should wait 45 days for cashback. I believe the [redacted] website is set up in such a way that a popup window during sign up will break the affiliate link required for tracking. There was no other affiliate used and I believe that [redacted] tracked this as an organic or non-referral sign up. I understand that there is no payment from [redacted] and therefore no percentage of the payment can be made to me. At this point I am willing to accept an apology as I hope they are now aware that timely correspondence with their customers will be beneficial to both the company and the customer.
Regards,
[redacted]

The payment was issued to day, 22-July-2016 in the amount of $45.00 Regards,BeFrugal.com Team

Currently, no order has been reported by [redacted] for this customer's account on the specified date, 12/29/2014. The cash back terms for [redacted] are very specific and are listed prominently on BeFrugal's site to assist our customers in receiving cash back. Failure to follow a retailer's terms may...

result in cash back not tracking properly or being voided.We are in the process of following up with [redacted] and waiting to see if an order is reported. In the interim, a courtesy credit has been added to the customer's account by BeFrugal.

A dispute regarding this customer's purchase had already been submitted to the retailer for review. Unfortunately, the retailer had denied the inquiry, stating that another affiliate partner pushed this sale to their site. As a result, they have already paid the other company for referring this...

sale. The company will not pay multiple companies. As the customer visited another affiliate partner and that partner was paid, there is no way for BeFrugal to provide cash back.It could be a coupon not listed on BeFrugal or another shopping/coupon browser extension that sent the cash back to a different company. Regards,BeFrugal Team

Please contact [redacted] to discuss with them directly why your order was canceled and reported as fraudulent.BeFrugal Terms http://www.befrugal.com/help/termsandconditions :Overview:Use of the services provided by BeFrugal.com is regulated by the terms and conditions. By using the services, users consent and agree to the terms and conditions. If a user finds the terms and conditions unacceptable, they should discontinue use immediately.General Terms:BeFrugal.com reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of merchant or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiTermination:Termination of any account without a notice can be made at BeFrugal.com's discretion. Regards,BeFrugal.com Team

hello, i still have not received the money , i don't trust them enough to close complain until I see the money in my [redacted] account...

Dear [redacted],?We have re-opened your cash back inquiry case with NRC to push for a different outcome. We will keep you updated on the status of your case.Regards,BeFrugal.com Team

According to the agreement between [redacted] and BeFrugal, unfortunately, there is no way for us to dispute missing cash back with [redacted]. Thus we made it very clear in [redacted] terms on the BeFrugal [redacted] page that we cannot investigate and award missing cash back.As per general BeFruagal terms and...

conditions agreed to by the customer at the time of joining BeFrugal, if an order does not qualify for commission or no commission is provided for any reason, cash back will not be issued.[redacted]
 Regards, BeFrugal Team

Attached is the documentation for the case [redacted]. Which should not be closed. As you can see from the case, at first befrugal stated that [redacted] never responded to them, then they said they did respond to them, but they are not providing any documentation as a result of this. I have included the order as well as shipping information. The order was placed and received as stated. Please reopen this case and investigate it !

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I did not contact the customer service team at [redacted] due to my own accord.  They did not "assist" me in any way.  They simply verified my address to confirm that the order was not fraudulent since my shipping address and my billing address are not identical to one another.  If I cancelled the order and re-ordered, the same issue would occur so your response does not make any sense at all.  I have NEVER had an issue such as this with any other cash-back website.  
Regards,
[redacted]

When the customer made a purchase online with the retailer [redacted], no cash back eligible sale was reported by [redacted] to the user account. The full [redacted] cash back terms and exclusions were presented to the retailer in advance of purchasing, including the steps they could potentially take that...

would void cash back eligibility. As [redacted] does not review cash back tracking disputes, if the order does not qualify after purchase, we are unable to assist the customer via the standard dispute process. This information was also provided to the customer in advance of the order occurring. This policy is at the discretion of the retailer and is not created by BeFrugal.com.Special Cash Back Terms for [redacted] ( http://www.befrugal.com/store/[redacted]?ploc=2&prnk=1#[redacted]terms):Cash back is only available for items in the departments listed above. No cash back will be given for purchases in other [redacted] departments.Only orders placed through [redacted]'s US site are eligible for cash backIn order to ensure cash back from [redacted] purchases, be sure to start with an empty shopping cart before you click through a cash back link on BeFrugal. Then complete your purchase immediately. Cash back is not valid on items that are left in your shopping cart for more than 24 hours.To make sure that cash back is tracked properly, please follow the above steps. For [redacted], we cannot investigate and award missing cash back.

Travel cash back is based on the date of travel completion and is not centered on the purchase date.Typically, you can expect cash back from travel to become available within 60 days from the end of the trip.Some of your [redacted] cash back remains pending while some have been rejected and will not update from Verified to Payable status. For the status of a specific order, please summit a ticket to our support with the  order number. Regards,BeFrugal Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I know that users are not obligated to use BeFrugal.  But users should expect BeFrugal’s website statement to click here and receive a rebate on [redacted] purchases to be valid and to then make a purchase with the assumption that the final price will be reduced by the promised rebate.  BeFrufal should be able to track purchases made through their website and to get the appropriate payment from [redacted].  I don’t know what arrangement BeFrugal has with [redacted], but it should not be a speculative one.  And if it is speculative, then consumers should receive adequate notification of the arrangement.              The [redacted] purchase that I mentioned in my last communication was made on December 20, well after my BeFrugal/[redacted] purchases on December 1 and December 7 and well after I contacted BeFrugal about my missing rebates.  My [redacted] purchase had no effect upon my BeFrugal purchases.  Please note that I always close my browser and then reopen it prior to making a purchase from BeFrugal, [redacted] or any of their competitors.             I followed all of the rules that were imposed by BeFrugal.  I did not get my rebate because of a faulty arrangement between BeFrugal and [redacted].  I understand that [redacted] is big, but they should be able to track purchases and respond to inquiries from BeFrugal regarding transactions.  If BeFrugal is unable to properly track their [redacted] transactions they should warn potential purchases of that fact.              
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Business fails to address the concern raised wherein I state that I have had to inquire about the status of 13 cashback transactions that were not tracked over the last two months.  Moreover, the other reputable cashback sites offer the customer an email indicating a click has been activated via its site to the merchant; however, BeFrugal.com does not.  I believe this is done so that when a cashback inquiry is made, the customer has no recourse.  Finally, BeFrugal.com does not provide any details as to why an inquiry is declined and when pressed for these details they indicate that they cannot be provided.  It is very clear that BeFrugal.com will 100% side with the merchant in any cashback inquiry that is declined without looking at the facts.
Regards,
[redacted]

BeFrugal Cash Back Terms for [redacted]
state clearly that a flat rate of $2.50 Cash Back is offered on Concluded
Airline Purchase:
[redacted] Cash Back Rates
8% Cash Back on Concluded [redacted]
- ESR Merchant Hotel$2.50 Cash Back on Concluded
Airline Purchase3% Cash Back on Concluded...

[redacted]
Hotel4% Cash Back on Concluded [redacted]
Package Purchase3% Cash Back on Concluded [redacted]
Car Purchase$50.00 Cash Back on Concluded
[redacted] Cruise Purchase5% Cash Back on Concluded [redacted]
Activities Purchase
Special Terms & Exclusions
No cash back on pre-packaged
vacations from [redacted].ca.Information on ESR Hotels can be
found through [redacted] at http://www.[redacted]/daily/home/vendor/esr.asp.Cash back may not appear until up
to 60 days after travel has been completed.
(Source: http://www.befrugal.com/store/[redacted]-coupons/)The customer was issued $2.50 Cash Back on his purchase.
For your information,
Cash Back is ALWAYS calculated on a purchase’s sub-total. A sub-total does not
include taxes, fees, or any other surcharges. The sub-total of this
transaction, as reported by [redacted], is $4,033.00. For international airfares,
taxes and fees typically account for up to 50% of the purchase price!Regards,BeFrugal Team

The customer created multiple accounts using the BeFrugal Refer-A-Friend program. Per the BeFrugal terms and conditions, committing fraud through the Refer-A-Friend program will result in closure of accounts and forfeiture of earnings. Regards,BeFrugal Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business...

response that my complaint will be closed as resolved. 
Regards,
[redacted]