Bell Spagnuolo Surrey

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I am now waiting for the check of $401.98 which Sophie from the Company mentioned to be mailed via certified mail.
Sincerely,
[redacted]

We have sent a certified check to this customer on 08.**.2015. We have also notified via email this customer that the check is issued and that is mailed to him. The same attachment that is attached here was emailed to this customer. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They would not find an account under my name. As I stated in the original complaint, this was my parents, [redacted]. I have forwarded this information to them and they will be in contact with you to provide further information.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],my name is Sophie S[redacted], and I am a new manager at Tech Matrix, which is a parent company to [redacted]. Please allow me to express my regret regarding your experience with [redacted].  have contacted them, and they have issued you a full refund in the amount of $269.99 with...

the refund confirmation # [redacted]. Please allow few business days for this refund to appear on your card statement. Thank you. Please let me know is there anything else I can do for you. Regards, Sophie.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Consumer called today 10/**/15 and stated that she received the refund.
Sincerely,
[redacted]

We from tech Matrix are issuing a full refund to this customer: check # [redacted] $256.49.[redacted] will respond separately, since they are the fund that had a direct contact with this customer. Thank you.

Dear [redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in form of a check #[redacted] in the amount of $269.99 and will be mailed to you via certified mail. Regards, Sophie.

Dear [redacted],thank you for writing me. My name is Sophie S[redacted], and I am a new manager at Tech Matrix, parent company of [redacted]. Please allow me to express my deepest regret regarding your experience. I took my time to investigate in order to see what happened, and first of all [redacted] service is...

inbound only service. They do not have ability to make phone calls only to receive them. I am not sure at this point, who is calling you. But I am sure no one from Tech Matrix or [redacted] is calling you. But please feel free to contact me at ###-###-#### I would really like to see what we can do in order for this calls to stop. I am deeply sorry for your health issues regarding this calls. There is no reason, why you should be called so many times. If I would know phone numbers from where this calls are coming to you, that would certainly help to investigate further. I am wishing you all the best, and looking forward to speak with you. With deepest regards, Sophie.

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],thank you for writing me. Please allow me to express my regret regarding your experience. Of course you are entitled to a full refund, and I have issued you a check #[redacted] in the amount of $269.99. I am not sure what are you using in order to access internet, but be it [redacted]...

[redacted], each of them have settings where you can block pop-ups. Please feel free to call me at ###-###-#### I will be more than happy to assist you with this anyway I can. Please feel free to contact me if you need anything else. Regards, Sophie.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company is not being honest. They processed a refund to my [redacted] on 7/*/2015. I just checked my account & also spoke with an employee concerning this transaction. It was indeed processed & credited to my card account in the amount of $333.00. I am purchasing a printer to prove this transaction did process okay & that I did indeed receive $333.00 toward my refund. It will also show $392.98 charged to my account on 6/**/2015. They have never tried to contact me by telephone as stated as I have my phone with me at all times & even if I missed a call I would be notified of the missed call. There was no such call made to my telephone-another lie. I only want the remaining amount of my refund of $59.98 & will not relent until I receive it. They have no business scamming people but obviously they do as evidenced by the 59 people ahead of me.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $127.00 on [redacted] of June 2015 with the check #[redacted] to the customer. The check should have reached the customer by now.We have also tried calling the customer in this regard to clarify any doubts...

he may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Our prospective emails with offers are in no way different from any other company that is selling products to its customers.Regards,YodaCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

According to my bank records, my account has been charged $269.00 TWICE.  Please address this issue.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],thank you for writing me. I have read your complaint and left you a message. Please allow me to use this opportunity to express my regret regarding your experience with Yoda Care. Tech Matrix is a parent company to Yoda Care, and as such we are not directly involved with customers, but I...

am here for you to assist you any way I can, in order for you to receive your refund. Feel free to call me at ###-###-#### I will be more than glad to talk to you and help you. Regards, Sophie S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I will contact you if I have not received the refund in the next 5-6 business days.A representative from this company contacted me again this morning to say someone was trying to access my bank account and they wanted to get in and fix the computer that I am on now.  I tried explaining that I requested a refund and sent in a complaint and they disconnected the call.
I don't trust this company anymore.  Their exact words were "On the computer you are on right now".  Not "your computer"Thank you
Sincerely,
[redacted]

Dear [redacted], thank you for writing me. Please allow me to express my regret regarding your experience. If you would like a full refund, I am more than glad to issue it to you. If you already contacted Discover card, than this process first needs to be followed. In any case, I am here for you,...

feel free to contact me any time at [redacted] I will be more than happy to assist you with your refund. If you are not successful in obtaining your refund via [redacted] card, again please contact me, I will be issuing you a full refund. Just please bear in mind, that from the main office here, I am only able to issue it via check that is always mailed via certified mail. Regards, Sophie.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have not yet received the full refund that was promised (check number and amount included from original email response below).  I have expressed to this company multiple times that I wanted all association with TechMatrix Info Solutions, Yoda Care, and any other affiliates fully terminated.  I have also expressed that I wanted a full-refund as well as utter revocation of any and all agreements and services that may have been added to the original invoice as a result of my consent as it was given under false pretenses.  Upon receipt of the full refund and notice that my name and all personal associations to this company have been obliterated, I will consider this complaint resolved.  Thank you so much for all of your help and I will continue to update Revdex.com as I am updated.  No attempts to call or email me as of 11/*/15 have been made (even then they were generic email statements I responded to promptly). 
"Dear [redacted], thank you for writing me, please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in form of a check # [redacted] in the amount of $215.99 and will be emailed to you via certified mail. Regards, Sophie. "
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],thank you very much for answering my phone call. It was a pleasure to talk to you. As per our conversation, I will not dispute your charge-back, and I am sending additional check #[redacted] in the amount of $175.49 to you via certified mail today, in order for you to fix your computer at...

your place of of preference. If the amount of repair exceeds $175.49 we have agreed that you will forward me your invoice so I can honor the rest of that cost. Please feel to contact me at ###-###-#### or [redacted]My working hours are from 10am -6pm, eastern time, and I am here for you. Regards, Sophie S[redacted].

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]