Bell Spagnuolo Surrey

Dear [redacted], thank you for writing me, your refund has been issued today, conformation # is [redacted]. Please allow me to use this opportunity to express my regret regarding your experience. If there is anything else I can do for you, please feel free to contact me at...

###-###-#### or [redacted]. Regards, [redacted].

No I have NOT received my refund yet.  It has been 64 days since I requested my refund from this company.  I originally requested the refund on 11/**/15, within the company's 30 day refund policy.  As of 1/**/16, no refund has been given.  I am very upset with this company, they have been lying to me since 11/**/15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],thank you for writing me. Please allow me to express my regret regarding your experience with [redacted]. Tech Matrix is a parent company to [redacted] and a full refund is issued to you in form of a check #[redacted] in the amount of $103.00, and it will be mailed to you via certified mail on...

Monday 09.**.2015. Please  feel free to contact me if there is anything else you may need. My name is Sophie S[redacted] and I am a manager at Tech Matrix. My direct email is [redacted] Regards Sophie.

Dear [redacted], thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in form of a check #[redacted] in the amount of $198.49 and will be mailed to you via certified mail. Please let me know if there is anything else...

that I can do for you. Thank you. Regards, [redacted]

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],thank you for writing me, and please accept my apology regarding my late response, our office moved and that was a reason. A full refund is issued to you in for of a check [redacted], in the amount of $199.99 that will be mailed to you via certified mail. Please let me know if there is...

anything else I can do for you. Regards, Sophie.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We received full compensation. Thank you
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted directly by Tech Matrix Infosolutions Inc regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]  Actually they have not contacted me, but I have called them 3 times.  They say the money has been...

sent to my bank, but it has not shown up on my bank account.  They tell me to wait 10 days each time.  Once, they said it was a "glitch" but it has been fixed.  The last time I talked to them, they said the money will be in my account on 3/**/16.  I really don't think they intend to return the money.. Any help you can give will be greatly appreciated. Thanks[redacted]      
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ I do not want my refund in a form of a check, I want my refund back to the credit card the charges were made to ending in [redacted]. There is a dispute pending with this credit card company and they need refund my credit card. Thank you ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have been in contact by the business (digi support plus) in reference to complaint ID [redacted], most of my money has been refunded and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As per the desired settlement of the customer, we have processed a full refund and have issued a check on 07.**.2015 for $392.98 with the check #[redacted] to the customer. The check should have already reached the customer by now.We have tried calling the customer in this regard to clarify any doubts she...

may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.We really work hard to please our customers and our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. Regards,YodaCare

Dear [redacted], thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you via check #[redacted] in the amount of 215.99 and it will be mailed to you via certified mail. Unfortunately here from main administration...

office I am not able to issue a refund electronically since here we do not have means to charge customers nor to issue a refund to a card. Therefore, I hope this form of a refund will be agreeable to you, since it is the only refund form I can provide you with. Please feel free to contact me if there is anything else you may need. Regards, Sophie.

Dear [redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. I have issued you a full refund in form of a check #[redacted] in the amount of $215.99 and it will be mailed to you via certified mail. Unfortunately here from the main office I am...

not able to charge a card nor to issue a refund electronically. Therefore, I hope refund in form of a check will be good with you. I have contacted sales department and cancelled your contract. Please let me know if there is anything else I can do for you. Regards, Sophie.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[redacted]
[redacted]

My issue is with Techmatrixinfosolutions and my case ID number is [redacted]. I could not reach the person who had emailed Monday, Oct. **, and given me a phone number to call, but I was put through to  Dn ( pronounced Deann) who said I must wait 7-10 business days from Oct. * for a refund, and that I should not pursue a dispute with my credit card company.That dispute can't be opened yet anyway.  You must wait 15 days with [redacted], but they do have on record that I am pursuing this issue.Thank you for your communications.  
Sincerely,
[redacted]

As per the desired settlement of the customer, we have processed a full refund on her account with us and have issued a check for $135.99 with the check #[redacted]The check should reach the customer within 3-5 business days. We really work hard to please our customers and our 30 days money back guarantee...

policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. We have also tried contacting the customer in this regard to help her clarify any doubts she may have on us being a legitimate company, however, unfortunately, the customer was not available. Regards,YodaCare

Dear [redacted],thank you very much for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in form of a check # [redacted], in the amount of $379.99 and will be mailed to you via certified email. Please let me know if there is...

anything else I can do for you. Regards, Sophie.

Dear [redacted],thank you for writing me. Please allow me to express my deepest regret regarding your experience. I have issued you a full refund in form of a check #[redacted] in the amount of $269.99, and it will be going out tomorrow via certified mail. Thank you.