Bell Spagnuolo Surrey

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved[redacted] This is to inform you that my case # [redacted] has been resolvedI contacted Tech Matrix on 102015, spoke to KarenWas told refund would be creditedOn I received a call from Sophie S [redacted] with a conformation #I checked my credit card daily and finally it was credited to my account for the full amount refund on This issue is resolved and you may consider it closed Thank you for your servicesHave a wonderful day! Sincerely, [redacted]

Dear [redacted] ,I think there is a misunderstanding here on your partThis is what I wrote you last time:===This message originally read on 112015Dear [redacted] , thank you for writing mePlease allow me to express my regret regarding your experienceIf you would like a full refund, I am more than glad to issue it to youIf you already contacted Discover card, than this process first needs to be followedIn any case, I am here for you, feel free to contact me any time at [redacted] I will be more than happy to assist you with your refundIf you are not successful in obtaining your refund via [redacted] ***, again please contact me, I will be issuing you a full refundJust please bear in mind, that from the main office here, I am only able to issue it via check that is always mailed via certified mailRegards, Sophie ===And I am not sure if you understand how the process of disputing a charge really goesYou say you are concerned that your refund will not be issuedDid you read clearly what I wrote to you? Where in my message to you did I say that I will not help you?In your first message you were not clear if you started a dispute process with your card provider, and therefore I asked you thatNow you are saying that you didTherefore, a refund cannot be issued on top of an open disputeI hope that you are able to understand thatWe have to first respond on letter that will be coming in mail from Discover, and that process will take few weeksIf the card provider decides to your benefit you will be getting you money backIf they decide in our benefit, we will be getting money backI hope that they have made that clear to youResult of a charge dispute does not means automatically fund back to your accountCard provider will put funds on your account temporary while dispute is taking place, but that does not mean that it will stay soBut refund is 100% sure, and if you just asked me directly for your refund, a check would be in the mail to you long time ago.And I even wrote to you, that if Discover decides against you, I am still willing to, and will give you a full refundSo would you please explain to me what in my first response to you made you think that I am not willing to help you? Sophie

Dear ***,thank you for writing me, and please accept my apology regarding my late response, our office moved and that was a reasonA full refund is issued to you in for of a check ***, in the amount of $that will be mailed to you via certified mailPlease let me know if there is anything else I can do for youRegards, Sophie

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear ***,thank you so much for writing mePlease allow me to express my regret regarding you experienceA full refund is issued to you in form of a check # [redacted] in the amount of $ [redacted] and will be mailed to you via certified mailRegards, Sophie

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted] .Sincerely, [redacted]

Dear ***,thank you for writing meI have read your complaint and left you a messagePlease allow me to use this opportunity to express my regret regarding your experience with Yoda CareTech Matrix is a parent company to Yoda Care, and as such we are not directly involved with customers, but I am here for you to assist you any way I can, in order for you to receive your refundFeel free to call me at ###-###-#### I will be more than glad to talk to you and help youRegards, Sophie S***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Consumer called today and stated that she received the refund Sincerely, [redacted] ***

Dear [redacted] ,as we have just spoke on the phone, we came to conclusion that Yoda Care did not charge you as of this moment. Feel free to contact me, if you see any charges from them, I will gladly issue you a full refund. Have a great day. Sophie.

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $with the check # [redacted] to the customerThe check should reach the customer within 3-business daysWe have also tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.Our days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.Regards,YodaCare

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provided that the refund is sent since this is the 4th time it was to happen, and the matter will be resolved when the refund check clears my account Your office will be notified when this matter has been completed Sincerely, [redacted]

As per the desired settlement of the customer, we have processed a full refund on his account with us and have issued a check for $with the check #*** to the customerThe check should reach the customer within 3-business days.We have also tried contacting the customer in this regard,
however, the customer was not availableWe wish if the customer would have been available, we would have got an opportunity to clarify any doubts he may have on us.At this point, we would also like to mention that we really work hard to resolve every issues of the customer and that we always aim to provide the best services to all our customers in this segmentRegards,YodaCare

As per the desired settlement of the customer, we have processed a full refund of $with the refund confirmation number ***It will take a maximum of 5-business days to reflect the money in customer's account.We have tried calling the customer in this regard to clarify any doubts he
may have on us being legitimate, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with usWe do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Dear ***,thank you very much for writing mePlease allow me to use this opportunity to express my regret regarding your experienceA full refund is issued to you via check # ***, with the amount of $ 314.49, and will be mailed to you via certified mail. Please let me know of there is
anything else I can do for youRegards, ***

Dear ***,thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceA full refunds is issued to you in form of the check #*** in the amount of $and it will be mailed to you via certified mailTo erase unwanted software, please click
in left bottom corner START > CONTROL PANEL > DELETE PROGRAMS, and than chose which program/software you would like to delete itThank youRegards, Sophie

Dear ***,thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceIf there is any issue with you getting your funds back through your bank, please feel free to contact me, I would be more than happy to issue you a refund***

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID ***.Sincerely,*** ***

As per the desired settlement of the customer, a full refund of $is already processed with the refund confirmation #*** on *** of August and the amount should be reflecting under customer's account within 5-business days from the date it was processed i.e., *** of August
2015.We have also tried calling the customer in this regard to clarify any doubt she may have on us as we are a legitimate company and we really work hard to please our customers, however, the customer was not available.Regards,YodaCare

Dear ***, as we just discussed over the phone, a full refund is issued to you in form of a check #*** $and will be going out with tomorrow's mail via certified mailPlease let me know if there is anything else I can do for youRegards, Sophie

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $with the check #*** to the customerThe check should reach the customer within 3-business days.We have also tried contacting the customer in this regard to help her clarify any
doubts she may have on us being a legitimate company, however, unfortunately, the customer was not available. We would also like to assure that our software are legitimate software that helps secure any computer.Regards,YodaCare