Bell Spagnuolo Surrey

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me and the matter has been resolved.[redacted]
[redacted]
[redacted]
[redacted] [redacted] [redacted] This is to inform you that my case #[redacted] has been resolved. I contacted Tech Matrix on 10/**/2015, spoke to Karen. Was  told refund would be credited. On 10/**/2015 I received a call from Sophie S[redacted] with a conformation #. . I checked my credit card daily and finally it was credited to my account for the full amount refund on 10/**/2015. This issue is resolved and you may consider it closed.  Thank you for your services. Have a wonderful day!
Sincerely,
[redacted]

On Dec. [redacted], 2015 , I was on my computer. My screen went blank then 0's and 1's started rolling across the screen. A message popped up and said my computer was infected and to call this number for Microsoft technicians. I tried to turn off my computer and could not. I panicked and called the number...

listed.The next day, I received a call from the technician who demanded an additional $ 500 to be sent to him in New Delhi India. I then realized I had been scammed. I called the [redacted] company and started a  dispute  claim which is still ongoing. Attempts to resolve the situation have been rejected by Tech Matrix Solutions.

Our records show that the customer already cashed our check #[redacted] in the amount of $59.98 on 07.**.2015. Please see attachment. Thank you.

Dear [redacted],thank you very much for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in form of a check #[redacted] $399.99 and will be mailed to you on Monday 11.**.2015 via certified mail. Regards, Sophie.

Dear [redacted], your refund was issued on Friday 10.**.2015, confirmation # is [redacted]. Please let me know if there is anything else you would need from me. Thank you. Sophie.

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $269.99 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days. We have also tried calling the customer in this regard to clarify any doubts she may...

have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.Regards,YodaCare

As per our findings, we never charged the customer. The moment the customer showed inability to pay the amount, we immediately removed the charge and all her details were also removed from our system. Since then no one has tried contacting the customer from our end.We are a legitimate company and we...

always aim to provide the best services to all our customers in this segment. We would like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. Regards,YodaCare

Dear [redacted],Thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you via check #[redacted] in the amount of $269.99, and it will be mailed to you today via certified mail. Thank you.

As per the desired settlement of the customer, we have processed a full refund of $219.98 with the refund confirmation #[redacted] on [redacted] of August 2015. It will take 5-7 business days to reflect the money in customer's account from the date of processing.We have tried calling the customer in this...

regard to clarify any doubts she may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

We at Tech Matrix are issuing immediately a full refund to the customer in the form of a check #[redacted] in the amount of $269.99. Yoda Care will respond separately regarding other customer's concern, since they interacted with the customer directly. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in for of a check # [redacted] in the amount of $432.89 and will be mailed to you today via certified mail. To remove program, please go in...

start > control panel > remove programs, and than choose which program you wish to remove. Please let me know if there is anything else I can do for you? Thank you. Regards, Sophie.

Dear [redacted],Yesterday you wrote me an email, and I wrote you back to please contact me so we can resolve this issue for you. Once again, my phone ####-###-####, my email [redacted].My working hours are from 10am - 6pm eastern time. Please feel free to contact me, I would be more than happy to assist you. Thank you. Regards, Sophie S[redacted].