Bell Spagnuolo Surrey

Dear ***,thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceYou have been wronged and you have absolutely every right to your full refundA check #*** in the amount of $is issued to you, and will be mailed today via certified
mailPlease let me know if there is anything else I can do for youThank you.Regards, Sophie

We have tried to call this customer at least a dozen times, in order to reach him and to remove the software from his computerThis number *** that customer provided is not more in service We are getting this message when calling: 'We are sorry this number is not in service anymore.' If the customer is willing to provide a proper working number we would be very glad to remove our software from his computerThank you

I am issuing a full refund to this customer in the form of a check #***I would like to use this opportunity to express my regret regarding the experience this customer had with Yoda Care.They will respond separately in regard to the very same experience, since they interacted with this customer
directlyThank youSophie

Dear ***,thank you very much for writing meI was trying to call you at least times to go over your complaint, but somehow your phone is not workingThere is no sound from other side at allPlease allow me to use this opportunity to express me regret regarding your experienceI have
initiated an investigation regarding your case, and I was able to confirm that you were charged altogether $and for this amount a check # *** is written to you and it will be mailed to you via certified mailUnfortunately, I was not able to track any addition $charge that you have mentioned, and that is why I am trying to call you to tell you thatPlease feel free to call me at *** or email me at ***, I am here for you, and I would be more than happy to help you resolve your issueRegards, Sophie S***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told it would be refunded on my card. On Monday ***, the company said I will have my refund within 2-business daysI called on *** because my refund was not there, finally, the billing department said it will be on my card 2-business days. On *** I called again and this time they said it will be on my card within hours. So today *** I called and of course I got the same I'm sorrys and that because they are an international business it takes awhile to process the refunds. I have been lied to since I first requested my refund. I do not believe this company has sent any check through certified mail. I want my refund deposited on my card immediately
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They did not fulfill all of my requests I should have AT LEAST been issued a check for the overdraft fees and charges that I incurred as a result of their fraudulent check bouncing after it was deposited I would still have appreciated compensation for my lost day of work due to my having to reset all of my accounts (as a result of potential identity theft on the part of this company) This company has now refused to further correspond based on a Revdex.com channeled response RIFE with misspellings and typos I would hope that, in the future, this company would respect itself enough to cease their fraudulent activity, and respect the victims of their fraud enough to, at least, respond to their claims/reimburse them their total fraudulent charges upon being confronted in a respectful manner I will not resolve this complaint until I have, at least, received the overdraft/bounced check fees that I incurred as a result of this company's negligence in issuing me what appeared to be a personal check I will provide written proof of these charges if necessary.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have contacted Discover Card Dispute Services and they have
started the process to solicit reimbursement for the transaction Through an email to “Sophie” at ***,
dated ***, I requested support for the refund request to Discover, as their
original response indicated. I also
requested an acknowledgement of the email.I received no acknowledgement, which leaves me concerned that I will
have difficulty getting a full refund if the *** Card Dispute Services
effort is unsuccessfulAt this point, all the business needs to do is acknowledge the receipt
of the email and confirm the full refund of $and I will be content to wait until the
*** Card Dispute effort is finalized.Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and when I get my refund the matter will be resolved
Sincerely,
*** ***

Dear *** ***,a full refund is issued to you in form of a check # *** in the amount of $and will be mailed to you via certified mailPlease allow me to use this opportunity to express my regret regarding your experienceRegards, Sophie

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

As per the desired settlement of the customer, we have processed the refund of rest of $with the refund confirmation #*** completing the full refund on the customer's account with us.Earlier we have already processed the refund of $with the refund confirmation #*** on ***
of May 2015.We have tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support providerOur days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with usWe do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Today is 10/*/and I have not received the check for $from this company yet
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I will be waiting to see the credit on my charge accountThank you for your attention to this matter

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $with the check #*** to the customerThe check should reach the customer within 5-business days.We have also tried calling the customer in this regard to clarify any doubts she may
have on us being legitimate, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.We really work hard to please our customers and our days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.Regards,YodaCare

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] NO
First of all, you did call, but YOU DID 'NT STAY ON THE LINE, YOU ASKED FOR ME BUT DIDNT RESPOND TO MY ANSWER, NOR DID YOU IDENTIFY YOURSELVESI KNEW YOUR PHONE #
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Dear *** ***,Thank you for writing meMy name is Sophie S***, I am the new manager at Tech Matrix which is a parent company to *** ***Please allow me to use this opportunity to express my regret regarding your experience with Yoda CareA full refund is issued to you [ck#***
***] and it is going out tomorrow via certified mailPlease let me know if there is anything else I can do for youThank you.Regards, Sophie S***

Dear ***,thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceHowever, our technicians are not Microsoft technicians, they are Microsoft certified, which means one is certified to repair Microsoft productsA full refund is issued to
you in form of a check # *** and will be mailed to you via certified mailRegards, Sophie

Dear ***,thank you for writing me, please allow m to express my regret regarding your experienceA full refund is issued to you in form of a check *** $ and will be mailed today via certified mail.Regards, Sophie