Bell Spagnuolo Surrey

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

This is simply not true, I have exchanged many emails last week with [redacted], and a refund confirmation # for the credit in question was provided to him. I am pasting our correspondence for the record.[redacted]
[redacted],Even if your
card is cancelled refund is still possible because you do have a same account
number with your provider. I have just
received confirmation that refund to your card was successful. I am forwarding
you this info. Please consider that refund was just issued, so it will take few
days to appear on your account back. Refund
Confirmation #: [redacted]Payment Method: [redacted]Amount: USD
[redacted]Customer Name: [redacted] [redacted]Regards,Sophie S[redacted]Office Manager[redacted] [redacted] [redacted] * [redacted]-----Original
Message-----[redacted] 
[redacted] "Sophie S[redacted] wrote:>Dear [redacted],> >I finally
got the word from them that they have found you in their >system. I am
forwarding all the info to you and I have requested a full >and
immediate refund to you, on your card.>I am
expecting this to be executed today. > >Account ID:
[redacted]>Customer
Name: [redacted]>Phone:
[redacted]>Address: [redacted]
[redacted]
[redacted]>Amount:
$629.99>Card Type:
[redacted]>Last 4
digit: x7105>Name on the
card: Bob G P[redacted]> >Regards,>Sophie S[redacted]>Office
Manager> >[redacted] [redacted]>Office:
###-###-#### | Fax: ###-###-#### Website | LinkedIn> >-----Original
Message----->[redacted]> >Ms. S[redacted]:> >[redacted] [redacted] [redacted]
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Dear [redacted],I think there is a misunderstanding here on your part. This is what I wrote you last time:===This message originally read on 11/**/2015Dear [redacted], thank you for writing me. Please allow me to express my regret regarding your experience. If you would like a full refund, I am more than glad to issue it to you. If you already contacted Discover card, than this process first needs to be followed. In any case, I am here for you, feel free to contact me any time at [redacted] I will be more than happy to assist you with your refund. If you are not successful in obtaining your refund via [redacted], again please contact me, I will be issuing you a full refund. Just please bear in mind, that from the main office here, I am only able to issue it via check that is always mailed via certified mail. Regards, Sophie.  ===And I am not sure if you understand how the process of disputing a charge really goes. You say you are concerned that your refund will not be issued. Did you read clearly what I wrote to you? Where in my message to you did I say that I will not help you?In your first message you were not clear if you started a dispute process with your card provider, and therefore I asked you that. Now you are saying that you did. Therefore, a refund cannot be issued on top of an open dispute. I hope that you are able to understand that. We have to first respond on letter that will be coming in mail from Discover, and that process will take few weeks. If the card provider decides to your benefit you will be getting you money back. If they decide in our benefit, we will be getting money back. I hope that they have made that clear to you. Result of a charge dispute does not means automatically fund back to your account. Card provider will put funds on your account temporary while dispute is taking place, but that does not mean that it will stay so. But refund is 100% sure, and if you just asked me directly for your refund, a check would be in the mail to you long time ago.And I even wrote to you, that if Discover decides against you, I am still willing to, and will give you a full refund. So would you please explain to me what in my first response to you made you think that I am not willing to help you? Sophie.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided that the refund is sent since this is the 4th time it was to happen, and the matter will be resolved when the refund check clears my account.  Your office will be notified when this matter has been completed.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. I have spoken to sales department and they have informed that you sales was from yesterday, and they did not yet charged, they have just obtained an authorization to charge...

you. But open my request that authorization was voided, and there will be no charge on your account. You may see this charge pending for a few days on you side, but this will be removed by your card provider. Please let me know if there is anything else I can do for you. Regards, Sophie.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  The company said they tried to reach me,but I have no record or knowledge of that.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Der Manager:You are either naïve or coy.  [redacted] is the one calling me constantly telling me they are my computer tech support.  Since I live in North Carolina I have filed a complaint with the NC Justice Dept. on [redacted]/Tech Matrix business practices and violation of state and federal "DO NOT CALL" laws.  I am following that up with the U.S. Justice Dept. complaint.  Trying to get around the DO NOT CALL laws with your practices is not acceptable.   Oddly enough, since filing this complaint, the calls have stopped.  Of course, you wouldn't know anything about that either, RIGHT? 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Tech Matrix Infosolutions Inc regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I haven't heard from them. I assume they are too busy ripping off people.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].  Attached are 2 emails that the company sent me promising a $190 refund but they have not followed through and have not given me the refund. Sincerely,[redacted]...

[redacted]

We from Tech matrix, parent company of YodaCare are issuing a $169.00 refund ck#[redacted]. Yoda Care will respond separately to this claim, since they had a direct contact with this customer. Thank you.

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $415.00 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days. At this point, we would also like to mention that we really work hard to resolve...

every issues of the customer and that we always aim to provide the best services to all our customers in this segment. An issue may re-occur, however, it absolutely has nothing to do with our software and we always encourage all our customers to let us know in case an issue re-occurs, so that we can look into it to help resolve it completely. An issue may re-occur due to several other reasons as well.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted]Sincerely,[redacted] And [redacted]

Dear [redacted],thank you so much for writing me. Please allow me to express my regret regarding you experience. A full refund is issued to you in form of a check #[redacted] in the amount of $ [redacted] and will be mailed to you via certified mail. Regards, Sophie.