Bell Spagnuolo Surrey

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** *** ***

Dear ***, thank you for writing me, please allow me to use this opportunity to express my regret regarding your experienceA full refund is issued to you via check # *** in the amount of $and will be mailed to you via certified mailRegards, Sophie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Discover has closed their case and the matter has not been resolved Tech Matrix Solution, Inchad agreed to reimburse me once the Discover process was complete
Sincerely,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business has responded by offering to refund the total amount that they charged in the amount of $by issuing a refund check by certified mailI have absolutely no confidence in this responseIf they are fully responsible for issuing me a refund it should be done via a credit to the credit card charge that they put on my account at the time of the interactionThe should be done immediatelyThe immediate response of full refund without explanation from them or defense of their charge of fee for service indicates that I was correct in my assumption that the entire transaction was fraudulent and an online scamI would like to have the business immediately cancel out the credit the credit card charge for this claim of services renderedThis will not be resolved until full refund is issued and received from the business to meThere is no credibility in the promise of refund via certified mailI hope this can be fully resolved in a timely manner.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear MrBroner,thank you for writing meI have read your complaint, and please allow me this opportunity to express my regret regarding your experience with Yoda CareA full refund is issued to you in for of a check # *** with the amount of $and will be mailed to you today via certified
mailPlease feel free to contact me any timeMy phone is ###-###-####Thank you.Regards, Sophie S***

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $with the check #*** to the customerThe check should reach the customer within 3-business days.We have tried calling the customer in this regard to clarify any doubts she may have
on us being legitimate, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I see the credit is now posted to my credit card I hope this is the end of this matter. I appreciate your help!Thank you so much
Sincerely,
*** ***

Dear Janet, thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceA full refund is issued to you in form of a check #*** in the amount of $and will be mailed to you today via certified mailPlease feel free to let me know if
there is anything else I can do for youThank you.Regards, Sophie

Dear ***,Thank you so much for writing mePlease allow me to use this opportunity to express my regret regarding your experienceYou are absolutely entitled to your refund, and a check # *** in the amount of $is issued to you, and it will be mailed today via certified mailPlease let
me know if there is anything else I can do for youThank youSophie

Dear ***,thank you for writing meMy name is Sophie S***, and I am a new manager at Tech Matrix, parent company of Yoda CarePlease allow me to use this opportunity to express my regret regarding your experience with Yoda CareI am really not sure why would they tell you that it would be
needed days in order for software to be effective, and with that made you uncomfortableSince that is the case, I have issued a full refund to you in form of a check # *** $ 202.49, and it will be mailed via certified mailPlease let me know if there is anything else I can do for youFeel free to call me at ###-###-#### as well. Regards, Sophie

Dear [redacted], credit to your card is not available from the main office because here we do not have ability to charge credit card nor to issue refund to it. We do not have contact with customers on a daily basis from here nor do we provide any kind of service from the main office. This is strictly administration office. I have offered you a refund, immediately, as soon as you wrote me, because I am well aware if you are writing me via Revdex.com, customer serve department did not serve you properly. Please try to understand that I am not working here against you, but for you. No one ever complained that a refund via check from the main office had any issues. Please let me know your decision. If you  are further refusing offered refund than I cannot help you further. The whole point of main office answering these complaints it, to make things right what customer service did wrong. I am trying to do right thing by you, if you would only let me.

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved upon receipt of my check for $103.
Sincerely,
[redacted]

[redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund id issued to you in the amount of $392.98, and your refund confirmation # is [redacted]. Please let me know if there is anything else I can do for you. Thank...

you. Regards, Sophie.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],thank you very much for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you via check # [redacted] $203.98 and will be mailed to you on Monday 11.**.2015 via certified mail. Regards, Sophie.

Dear [redacted],thank you for writing me. Would you please contact me at ###-###-#### or [redacted]? I have requested a little investigation regarding your case, and sales team could not confirm to me that we have you as a customer. I would need last 4 digit of the card that you...

have used, and the name on the card if it was different than yours. Thank you. Regards, Sophie S[redacted].

Dear [redacted],as we have just spoke on the phone, we came to conclusion that Yoda Care did not charge you as of this moment. Feel free to contact me, if you see any charges from them, I will gladly issue you a full refund. Have a great day. Sophie.

We from Tech Matrix are issuing a full refund to this customer: [redacted] in the amount of $242.99. [redacted] will contact this customer separately since they communicated directly with this customer. Thank you.