Bell Spagnuolo Surrey

As per the desired settlement of the customer, we have processed a full refund and have issued a check on 07.**for $with the check # [redacted] to the customerThe check should have already reached the customer by now.We have tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.We really work hard to please our customers and our days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediatelyRegards,YodaCare

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $with the check # [redacted] to the customerThe check should reach the customer within 3-business daysAt this point, we would also like to mention that we really work hard to resolve every issues of the customer and that we always aim to provide the best services to all our customers in this segmentAn issue may re-occur, however, it absolutely has nothing to do with our software and we always encourage all our customers to let us know in case an issue re-occurs, so that we can look into it to help resolve it completelyAn issue may re-occur due to several other reasons as well.Regards, [redacted]

As per our findings, we never charged the customerThe moment the customer showed inability to pay the amount, we immediately removed the charge and all her details were also removed from our systemSince then no one has tried contacting the customer from our end.We are a legitimate company and we always aim to provide the best services to all our customers in this segmentWe would like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with usRegards,YodaCare

Dear ***,thank you for writing mePlease allow me to express my regret regarding your experience with [redacted] ***Tech Matrix is a parent company to [redacted] and a full refund is issued to you in form of a check # [redacted] in the amount of $103.00, and it will be mailed to you via certified mail on Monday 09.**Please feel free to contact me if there is anything else you may needMy name is Sophie S [redacted] and I am a manager at Tech MatrixMy direct email is [redacted] Regards Sophie

Revdex.com: I have not gotten a reply to my complaint ID [redacted] , but I have personally resolved the issueI no longer need contact from the businessThank you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I am now waiting for the check of $which Sophie from the Company mentioned to be mailed via certified mail Sincerely, [redacted]

Dear [redacted] , thank you for writing me, your refund has been issued today, conformation # is [redacted] Please allow me to use this opportunity to express my regret regarding your experienceIf there is anything else I can do for you, please feel free to contact me at ###-###-#### or [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I will contact you if I have not received the refund in the next 5-business days.A representative from this company contacted me again this morning to say someone was trying to access my bank account and they wanted to get in and fix the computer that I am on now I tried explaining that I requested a refund and sent in a complaint and they disconnected the call I don't trust this company anymore Their exact words were "On the computer you are on right now" Not "your computer"Thank you Sincerely, [redacted]

Dear ***,Thank you for writing meI have read your complaint, and please allow me to use this opportunity to express my regret regarding your experience with [redacted] ***A fill refund is issued to you in form of a check # [redacted] in the amount of $and will be mailed to you today via certified mailPlease let me know if there is anything else I can do for youMy phone ####-###-####Regards, Sophie

This is simply not true, I have exchanged many emails last week with [redacted] , and a refund confirmation # for the credit in question was provided to himI am pasting our correspondence for the record[redacted] ,Even if your card is cancelled refund is still possible because you do have a same account number with your providerI have just received confirmation that refund to your card was successfulI am forwarding you this infoPlease consider that refund was just issued, so it will take few days to appear on your account backRefund Confirmation #: [redacted] Payment Method: [redacted] Amount: USD [redacted] Customer Name: [redacted] Regards,Sophie S*Office Manager [redacted] * [redacted] -----Original Message----- [redacted] [redacted] [redacted] *** "Sophie S***" [redacted] wrote:>Dear [redacted] ,> >I finally got the word from them that they have found you in their >systemI am forwarding all the info to you and I have requested a full >and immediate refund to you, on your card.>I am expecting this to be executed today> >Account ID: [redacted] >Customer Name: [redacted] >Phone: [redacted] >Address: [redacted] ***>Amount: $629.99>Card Type: ***>Last digit: x7105>Name on the card: Bob G P***> >Regards,>Sophie S***>Office Manager> > [redacted] ***>Office: ###-###-#### | Fax: ###-###-#### Website | LinkedIn> >-----Original Message-----> [redacted] > >MsS***:> > [redacted] * [redacted] [redacted] *** * [redacted] [redacted] * * [redacted] * [redacted] * [redacted] * * *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They would not find an account under my nameAs I stated in the original complaint, this was my parents, [redacted] I have forwarded this information to them and they will be in contact with you to provide further information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ,my name is Sophie S***, and I am a new manager at Tech Matrix, which is a parent company to [redacted] ***Please allow me to express my regret regarding your experience with [redacted] have contacted them, and they have issued you a full refund in the amount of $with the refund confirmation # [redacted] Please allow few business days for this refund to appear on your card statementThank youPlease let me know is there anything else I can do for youRegards, Sophie

Dear ***,thank you very much for writing mePlease allow me to use this opportunity to express my regret regarding your experienceA full refund is issued to you via check # [redacted] $and will be mailed to you on Monday 11.**via certified mailRegards, Sophie

Dear [redacted] ,thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceA full refund is issued to you in form of a check # [redacted] in the amount of $and will be mailed to you via certified mailRegards, Sophie

Dear ***, thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceA full refund is issued to you in form of a check # [redacted] in the amount of $and will be mailed to you via certified mailPlease let me know if there is anything else that I can do for youThank youRegards, [redacted]

Dear [redacted] ,thank you very much for answering my phone call. It was a pleasure to talk to you. As per our conversation, I will not dispute your charge-back, and I am sending additional check # [redacted] in the amount of $175.49 to you via certified mail today, in order for you to fix your computer at... your place of of preference. If the amount of repair exceeds $175.49 we have agreed that you will forward me your invoice so I can honor the rest of that cost. Please feel to contact me at ###-###-#### or [redacted] My working hours are from 10am -6pm, eastern time, and I am here for you. Regards, Sophie S***.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedWe received full compensationThank you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am responding to the complaint ID [redacted] I did receive a check for the refund which was due to me from Yoda Care on July *, I deposited to my bank account and it was returned to my bank Now I have also incurred fees for a returned check Please advise in what I am to do now? Thank you[redacted] *** Sincerely, [redacted] ***

As per the desired settlement of the customer, we have processed a full refund on her account with us and have issued a check for $with the check #***The check should reach the customer within 3-business daysWe really work hard to please our customers and our days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediatelyWe have also tried contacting the customer in this regard to help her clarify any doubts she may have on us being a legitimate company, however, unfortunately, the customer was not availableRegards,YodaCare