Benjamin Franklin Plumbing

We would highly recommend Steven G He was extremely professional, provided us with clear and concise information, and did an excellent job in repairing a pipe leak We will definitely work with Benjamin Franklin Plumbing because of Steven's representation of the company

outstanding technician..Very helpful and proficient Did great work on my kitchen faucet and new shower head

Excellent professional customer serviceCould not have been any betterI highly recommended *** Franklin Plumbing in Duncanville, Texas

xxxxx was thorough, friendly, professional, knowledgeable Great service

We apprechiate Ben Franklin coming out late on a saturday nightWe also had a great laugh with *** as we could not stop laughing when he showed us all the spagetti he pulled out of our kithcen sink drain, said that was a first for himHe recommended not pouring a pot of spagetti down the disposal, whoops!!!!!!!!!

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*** *** *** *** *** ***Hi ***,I spoke with Carrie and we did refund the full amount of $2,back to *** *** and she assured us she would remove the negative comments from the internet.Thank you ***.Cindy

The entire staff at Ben Franklin Plumbing from the estimator to the crew that did the water line repair/replacement were excellentVery courteous and honestThey did an excellent job quickly and professionallyThey had an opportunity to up charge me and didn't charge me a dime over their estimateIt felt like friends were helping me out with my plumbing problem

*** has excellent job skills, personality, communication/explanation of work to be serviced/installed He is top notch and highly valued in my opinion I would recommend his services to whomever would ask me To date I have NOT been disappointed with Benjamin Franklin Plumbing

Forrest G*** the plumber from Ben Franklin Plumbing Wilmington De, Did all my plumbing needs in a very professional, informative manner and was a pleasure to converse withHe put me at ease when most customers are skeptical about workmen quality and getting ripped offHe is a positive asset to Ben Franklin Plumbing and I would( because of him) recommend Ben Franklin Plumbing to all my friends and family membersHats off to a dedicated employee

Randy (Service Technician) is greatHe arrived on time, is very polite and well-spoken; immaculate appearance; very good at explaining the problem and what was needed to fix it; quick and efficient at doing the house inspection and explaining various services Highly recommend this company and this technician

Nestor explained what was wrong and stated what was needed to repair the faucet He was one of the best plumbers that I have ever had

I needed a repair of the water heater that was installed by Ben Franklin in my home several years ago The plumber diagnosed the problem as a faulty thermostat(s) He required my credit card before he could start work I have been a loyal customer for many years Both of my credit cards were declinedThe plumber would not start the repair without an approved credit card I have never failed to pay them in the past Then the plumber refused to leave until I paid him for making the trip to my homeFinally, I applied for a credit line and was approved I then received a call from the high pressure salesman, "we could replace the parts for $but you really ought to replace the water heater FOR ONLY AN ADDITIONAL $ I told the sales manager where he could shove his new water heater I promised never to do business with the company again I said, "FIX THE PARTS AND GO TO HELL" The plumber repaired my water heater When he was waiting on my doorstep for an approved payment, I had a good mind to call the police and have the plumber removed from my home for trespassingDO NOT BUY THE SERVICE CONTRACT! They will come every year and bug you for purchasing a full bathroom remodel They are pests!
And the prices are high

John was great, he determined what the problem was, gave me a price and then did the workhe was done in less then an hourThe only negative is that their pricing is a little high

A Very pleasant experience
John the technician was neat and clean and very knowledgeableHe completed the repair and installation in good time and good resultsThe on phone contact was efficient, as was the person calling me when John was on the way

On June 9, 2016, we had Ben Franklin Plumbing , of Port StLucie, replace our electric water heater Our Service Pro was Bill Sand he was friendly, congenial, informative, and did a top notch professional installation of the new water heater From beginning to end this has been a positive experience for us We first spoke to Mario Hwho explained everything in detail and set up the appointment and were so pleased with the workmanship of Bill SWe certainly would recommend Ben Franklin to any of our friends

Came out and assessed issue and completed work in a timely fashionVery respectful and job well done

Scheduling our appointment was extremely easy *** *., our plumber, was prompt, courteous and extremely knowledgeable He provided information on how to take care of a couple items to ensure their extended life He also pointed out some improvements that we might want to consider...he did not attempt to pressure us into getting them completed as soon as possible

Just had water heater replaced by Jeremy at Ben Franklin PlumbingHe was respectful, professional and very knowledgeableDid a great job and cleaned up when job was completed

Ben Franklin Plumbing - Orlando is lucky to have Tremaine Hon their teamTremaine was courteous, professional and timelyA true pleasure while providing excellent service

I'll start by saying Rohan and Vinny did a good job with my repair and were very personableGood guys, good conversationThe rating would be stars if not for the priceI called in the morning and they were sent out to me in the afternoonThey quoted $just to replace a toilet shut-off valve and a plastic elbow connector under the floor (via the downstairs ceiling where they had very clear and easy access because I cut the ceiling open to see where my leak was coming from)I could have refused and went for more quotes but I would have had my whole house w/o water for another day or twothey knew thatI questioned the price and they showed me that Ben Franklin's system is charging $just for the parts***?!?!
They say they stock their trucks to save you time and money BUT they had to wait like mins for someone to drop off a $plastic connectorBelieve methey are not doing you a favor by stocking their trucks because they are charging 5x cost for those partsI already knew what had to be done but wasn't confident enough to trust myselfAfter seeing the job, I could have done it myself for around $retail cost for the parts they replacedSo, they wanted an extra $for two guys on a job that takes 30-mins for one personThe guys spent about hours at my house standing around chatting mostly because they had to wait for the partIf this is how most jobs go, then THAT is why they overcharge!
I was able to get my cost down to around $but that's still VERY high for this repairI don't mind paying someone for their skilled labor but this was overkillI was expecting maybe $for parts and $for labormaxWhen you ask for a discount, the only thing they offer is that the only good discount comes from signing up for their maintenance program @ $19/mo which gets you 15% off the current visit and future visitsQuite a racket!
I took off stars because it's obvious they took advantage of the semi-emergency I had even though it was during business hoursI would not consider them for any repairs in the future