Benjamin Franklin Plumbing

Complaint: [redacted] I am rejecting this response because:We respectively request to be considered for Revdex.com Arbitration process Regards, [redacted] & [redacted] / [redacted]

I would highly recommend Benjamin Franklin Plumbing to anyone with plumbing needsI also highly recommend xxxxxHe was courteous, friendly and professionalHe explained everything that needed to be done and helped me understand the procedureThank you for all the work you did

Gary Gwas very knowledgeable and very thorough with explanations on what he did and what I needed to do to better care for the plumbing pipes He was very pleasant and personable!

All well and goodEmployees excellent

Benjamin Franklin is excellent! I highly recommend their services! The team they sent to replace our sewer pipe was outstanding and so professional (and nice) We are so pleased with their work!

I used Benjamin Franklin Plumbing for regular service calls with positive results since When we completely upgraded our kitchen in I opted for this outfit in lieu of the remodeling company recommendation and they did an excellent job Singed up for yearly service contract at that time and they are punctual and dependable Personnel are professional and courteous Good company

To the General Public! We had a water leak on our driveway and we called BF Plumbing and 2 gentlemen came out to fix it xxxxx and xxxxx We had the best experience with them not only they were kind and very knowledgeable, but did a super duper job. We would recommend them highly to anybody who has a water problem.

We have been having trouble with our solar water heater Through this problem we came to know Gary G He is by far the best plumber we have had in the years we have lived here He is highly professional but with a sense of humor We truly enjoy working with him He is not a hard sell plumber but rather he points out the pros and cons of alternate systems and lets us decide the best course of action We have already recommended him to a neighbor for future work I have had Dan C here a number of times He is always punctual and really knows the best solution for my situation After a number of fits and starts, I have finally found our permanent plumber

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards,

Was able to call [redacted] directly which was niceHe put me on the schedule and came out first thing this morningGreat service

[redacted] *arrived in response to a service call to fix a leak with my washerOf course when I tried to show him the leak by turning on the washer, it didn't leak at the time [redacted] still continued to diagnose the leakage without seeing the leakHe found the problem with the pipe running from the washer to the main sewer pipe in the bathroom He ran a plumbers snake and unclogged the drain He was very personable, and business likeI have done wash since he left and it worked fine, no water leakage

Initial Business Response / [redacted] (1000, 9, 2015/11/16) */ At Ben Franklin Plumbing, our mission is 100% customer satisfactionOn October 3rd, this customer called us to clean out their mainlineWe scheduled an emergency after-hours service appointment, which costs more than a appointmentUpon arrival at the customer's house, we discussed the options available to get their mainline drain clearedThis visit also cost more than it normally would because we had to pull their toilet off the floor to gain access to their main drain lineWe explained these charges very thoroughly to the customer before starting any workThe customer agreed to these charges and signed off on them before we started any drain cleaning or removal of the toiletBecause of the condition of the main drain pipe, we were unable to get the drain line fully cleanedWe followed protocal in every way on this visit and did not do any work without the customer's approval on work and pricing before we startedUpon receipt of this complaint, we even offered the customer a refund of $for customer satisfactionThe customer declined that refund Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ben Franklin attempted a job and was unsuccessful at rates higher than other competitors ratesNot only were they unsuccessful but they recommended a second visit for an additional $to attempt to fix the problemWe were able to get the problem fixed through another vendor for only $total with only one visit necessaryBen Franklin attempted to charge us a total of $for a job that is typically $I request a minimum $refund to resolve this matter Final Business Response / [redacted] (4000, 13, 2015/12/04) */ At Ben Franklin Plumbing, our goal is 100% customer satisfactionOn 10/3/15, we spent three hours at this customer's house in attempt to clear her drainAt that time, we decided another method should be used to clear the drain out because we had no way to know if the snake would be able to get through the heavy roots in her line in thirty minutes, three more hours or neverThe customer had another technician from a different company come out and clear her drain outAt that time the other company's plumber was able to clear the drain with the same method we used; likely piggybacking on our work and clearing the rest of the roots that were leftThat being said, we understand our customer's frustration in this situationWe have been in contact many times with this customer regarding this issue and we have agreed upon a refund of $for the customer's inconvenienceThe drain cleaning was roughly 1/the cost of the work, with the rest being an after-hours emergency service fee and the cost of pulling and resetting the customer's toiletPer company policy, if we are unable to clear a drain we would normally only refund half of the drain cleaning fee ($in this case)By refunding $500, we have gone far beyond expected practices in order to attain 100% customer satisfactionWe thank this customer for their business and their feedback Marcus J [redacted] Customer Relations Final Consumer Response / [redacted] (2000, 15, 2015/12/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) A refund of $seems fair

A big shout out to Ben Franklin Plumbing, called because we had a problem with the stopper in our tub, Rodrick N came, checked it out and we did not understand how to work the stopper, He explained how to work it and did it with a smile and no chargeThank you, will definitely use again

I am rejecting this response because: Hi - I had previously filed a complaint (Complaint ID #12392255) and agreed to the accepted the business' response where they agreed to refund the money they had previously promised, that had been significantly delayed. I accepted their response on 10/2/17 and today is 10/28/17 and I still have not received the refund nearly a month later! When the business responded, they said that the refund had begun processing so I do not understand why I have not received it yet. Can you please follow up? At this point, I do not trust that they will process my refund to my credit card, as promised. If they can't credit my card, then they need to send me a check. My desired outcome is that they respond to the BBB with the specifics of the refund: What is the date that the credit will be issued and will it be credited to the credit card (the original way they said it would be handled) or sent via check in the mail? I will not accept their terms to settle this time until I know that the credit has actually been issued. Thank you.

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Contact Name and Title: [redacted] Ops mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @benfranklinplumbing.com I spoke with the home owner and scheduled a time to move the water meter box to a vertical position as they requested instead of horizontalWe are going out to do the work on X-and they assured me they would remove the complaint Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/06/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Martin H with Benjamin Franklin Plumbing just replaced our garbage disposer He was very professional and answered all our questions He was very friendly and patient

I was very impressed with time frame to have my toilet fixed.I called on a Sunday afternoon,and they were there at 8:00am Monday morningThe gentleman who came explained what needed to be done to fix the problem the right way,but he also offered me a temporary fixWe decided to have it repaired the right way,and he again explained the price that it would costHe was very professional and I'm pleased to say everything was done to our satisfaction,thank you so much

Erick Ycouldn't have been more helpfulHe took his time to explain to me that I had a slab leak and needed to have my whole house replumbedI will certainly call for his help in any new problems I have with plumbing You are blessed to have him on your team [redacted]

Technically they two man crew did a good job;however, a number of procedures that were promised by the Sale Person as part of the project were not done during the plumbing project and dew diligence regarding care and respect for personal property and the household contents was not exercised through out the project One house hold item was damaged thru carelessness requiring repair Follow up communication to the homeowner by the individual arranging for repair was very poor requiring the home owner to follow up on the status In total the job as a whole was not entirely satisfactory and therefore I cannot attach my name to a positive recommendation to use this Firm You do not get a second chance to make a first immersion

Ben Franklin Plumbing was called to help with an emergency water heater replacement (for unit destroyed in 4:am garage fire) They arranged for a plumber (Chandler M.) to be here that day, early afternoon, and he had the water turned on by pmThank you, Chandler! The next morning he came early with a replacement water heater, after explaining a variety of options to us We will have hot water the 2nd day provided the electrician follows up as needed Chandler was knowledgeable, thorough, professional, and wonderful to work with under circumstances that were very stressful for us We highly recommend Ben Franklin Plumbing and Chandler M