Benjamin Franklin Plumbing

I have had excellent service from Benjamin Franklin Plumbing over the ten years I have lived in xxxxx I have found their employees to be dedicated and knowledgeable about the company's services and products
The service techs are professional and polite
xxxxx., who was here this week, has all the above qualities He deserves a raise in salary for his exceptional work and genuine smile

We had an issue with the main waste stack leaking in our year old house Ben Franklin responded to my call and set up an appointment to evaluate the situation Because of impending bad weather I called the day before the appointment to get it rescheduled They graciously did so When the appointment came around, the plumber who came out was courteous, clean and thorough After initial examination he said he would have to break through one of the plaster walls to get at the source of the leak He did so carefully and soon had identified the gash in the pipe We discussed options at length and agreed on how we wanted to proceed He wrote up the order and we scheduled the appointment for later that weekWhen that day rolled around he showed up right on time with an apprentice and they got to work I expressed my concern about not cutting the hole in the living room wall any closer to the floor than it needed to be (I have one very curious cat) He promised to do his best but said there was no guarantee He and his partner went to work, did the job thoughtfully and carefully, and completed everything that day In addition to the main stack they replaced a cast iron waste run to a water closet on the first floor I was very pleased that they had not gone any lower on the hole in the wall than it already was They cleaned up after themselves and truly left the work area cleaner than it was before they cameBenjamin Franklin doesn't do their own carpentry work but they arrange for a contractor to come to the house and quote the job In this case it was repairing the living room and basement stairwell wall I got a call from the contractor the next day and we set up an evaluation The contractor took a look at the work to be done, quoted me a price and set up an appointment to do the repair He showed up punctually to do the work and came back the second day to finish up with a skim coatAll work was competed satisfactorily and we are certain we will not have to have any of this done again Overall we are very pleased with the company, with all the representatives we dealt with and with the work

This company always exceeds my expectations Work is completed right the first time I know exactly what it's going to cost ahead of time Professional service is far above average We just had shut-off valves replaced that started leaking from age We also previously invested in a plumbing maintenance protection plan This is the first time I've ever had a good experience with a maintenance plan It actually does what it says it does, covers what it says it covers, no hidden loopholes, no hassles Reputable company by far

Thank you *** for coming out and helping us find out why our water bill was very high*** figured out that our sprinkler system was constantly leaking and causing a flood in the side yardHe shut off the system for now and after the yard dries out we will look for the leakThanks again!!!!!!

Jeremy was very professional and prompt He explained what was needed to fix our problem and completed the work quickly

Benjamin Franklin Plumbing, specifically xxxxx, provided excellent service Not only was I able to get a visit scheduled quickly, xxxxx arrived very close to his estimated time He quickly located and corrected the problem we were having with "squealing" pipes, without an extra charge (Warranty) I would definitely recommend Benjamin Franklin Plumbing in xxxxx, and specifically xxxxx!

Jeremy was great! He was very courteous and knowledge about the service he performed for me He installed a new faucet and pot filler He did his job in a timely professional manner and cleaned up his mess

The work was done on time and as quoted.We are very satisfied
My daughter recommended them to me and I would certainly recommend them
to anyone else

very nice and professional,quick and effient

Service was prompt and excellent, Mr *** was very efficient and pleasant to deal with, would ask for his services again if ever needed

They do not service Wallingford CT although they indicate that they do with the Revdex.com

Thanks goodness for Benjamin Franklin Plumbing I have a contract so they come out once a year to check everything and make sure it's working properly On a Sunday morning I noticed I had a leak coming from the water heater It was a slow drip so I knew it was not an emergency I called and left a message with the service Within minutes I received a call back from Bill, the technician on duty We agreed he would come out Monday morning Bill arrived by 9AM, fixed the problem and we were good to go What a relief for me to know that I can always depend on Benjamin Franklin to resolve my issues

We had a problem with our toilet flushing, and called Benjamin Franklin PlumbingBrian C*** was our service provider and he did a great job! Very thorough, quick and efficientNot only that, but he is a fun and interesting guyVery satisfied customers

We noticed our hot water heater was leaking this morning so, we immediately began looking for a plumberWe called a company who was unable to get back with us immediatelyWe began looking at others and knew we had heard of Benjamin Franklin, gave them a call, they gathered some information and xxxxx arrived within hoursAfter looking at various option, xxxxx provided the pros and cons of each and said we would have hot water by 7:00pm and we did! He was very knowledgeable and courteous and explained everything he would be doing! xxxxx is great and I would highly recommend their services!

Great company to work with
John is very professional and Becky is helpful and friendly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, ONLY, as long as Benjamin Franklyn Plumbing puts My-balance down to "Zero", that will "only workout" if they hash-it-out with "USBANK Visa", who stubbornly says that they indeed DID pay Ben Franklin the bucksEach side (the plumber and the credit card co.) have REFUSED to communicate with Each-Other (I don't know why they won't do this, it would resolve the problem right-of-the-bat)! I'm tired of being their "Go-Between"! That method ain't workin'! All I want is "Guaranteed ASSURRANCE from BOTH partys that I won't be charged this dollars! That's all I ask! If this isn't resolved, my next letter will be to the ATTORNEY GENERAL! I've "washed-my-hands, of this issue FOR GOOD! The ball is NOW in Ben Franklyn Plumbing, and USBANK Visa's, court!!! "Ich Hast Gehabben"! *** ** ***

For the second time we found ourselves in need of quick help and Ben Franklin came to our rescue During the installation of a new washer and dryer, the installer confirmed there was a leak in our utility room behind our washer so he couldn't install it I quickly called Ben Franklin and relayed the issue we were having I was again impressed by their organization and professionalism Carlos arrived just a few hours later He found and fixed the leak, helped me hook up the washer and fixed the leaky hose bib on the back porch Great service!!

The plumber called me first thing in the morning to let me know his arrival timeWhen he was stuck in traffic, he called and let me know he would be lateAwesome! When he arrived he did a thorough review of my house, described the problems he found, and let me know the best approach under the Ben Franklin plan that I haveOnce we established the what and how, he went to work and did a great job! No hidden fees, charges, or other unexpected problems
Thanks Randy and Ben Franklin!

We recently had our whole house repiped by Benjamin Franklin plumbing They were very professional and did a great job keeping the mess to a minimum They cleaned up after themselvesAnd tested the pipes when they were completed The price was very reasonable

What a pleasure to work withEven thought I was not at the house, the communication over the phone and via text was outstandingOn time and and on point with fixing the plumbing